Crowne Plaza London - Docklands by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.5 (5754 reviews)
Royal Victoria Dock, Western Gateway , London , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Cleaning issues
Pool closed for maintenance

Categories

Cleanliness
6.96
Cleanliness was mentioned negatively due to issues like unclean rooms and maintenance problems.
Service
9.93
Numerous positive comments about helpful and friendly staff.
Location
9.47
Consistently noted as excellent with proximity to attractions and transport.
Room Quality
7.42
Some issues with maintenance and cleanliness detracted from the overall experience.
Amenities
7.95
Facilities like the pool were not available, impacting the overall availability of amenities.
Value for Money
8.41
Higher prices noted, but somewhat justified by location and other factors.
Food and Beverage
8.96
Breakfast options received positive remarks, contributing to a good experience.
Overall Experience
8.93
Overall enjoyable stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:06

Property Description

Luxurious Accommodation
Indulge in luxury at Crowne Plaza London-Docklands with stylish rooms featuring Wi-Fi, quality linens, and flat-screen TVs.

Fine Dining and Cocktails
Experience exquisite modern European cuisine at Docklands Bar & Grill, complemented by a selection of fine wines and cocktails in a chic setting.

Relaxation and Wellness
Unwind at the Quad Club and Spa with a fitness centre, swimming pool, hot tub, sauna, steam room, and luxury spa treatments for a rejuvenating stay.

To experience the epitome of luxury and relaxation in London, book your stay at Crowne Plaza London-Docklands today!

Important information:

Please note that for groups over 9 rooms or more special terms and conditions will apply. Kindly note that for nonrefundable bookings, the same card that is used for payment must be present upon arrival.

Kindly note that there is external building refurbishment work taking place on weekdays only. The hotel has limited parking onsite.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Property Video

Guest Reviews

8.5
Based on 5754 reviews
Cleanliness: 6.96
Service: 9.93
Location: 9.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.93
N
Nicolas solo_traveller fr
10
2026-08-15 via Nuitee
M
Michael family_with_children fr
9
2026-08-15 via Nuitee
J
Jakub solo_traveller pl
10
2026-08-15 via Nuitee
L
Lidia family_with_children de
10
Es ist ein tolles Erlebnis gewesen
Pros:

Es hat einfach alles gepasst

Cons:

Sehr sauber, geräumig, gepflegt

2026-08-15 via Nuitee
I
Imran Lakha solo_traveller gb
10
2026-08-14 via Nuitee
N
Nicola F couple gb
8
Very nice lovely comfy stay with lovely staff....
Pros:

We were upgraded which was a lovely treat as it was my special birthday and I hadn't mentioned it at all... the room was lovely and the bed was cosy. The room was also very clean and we had lovely views of the river and cable cars.The staff were lovely and friendly also...

Cons:

I think the breakfast set up could have been more streamlined but I realise there is only so much room to design these things. Also every drink that I had out of the drink machine tasted of nothing but watery dregs unfortunately even my hot chocolate. But we enjoyed the food very much. Maybe the coffee machine needed filling up again each time we had our drinks as it was very busy....

2026-08-13 via Nuitee
T
Tom family_with_children gb
10
Perfect for a weekend in London
Pros:

Location, food, cleanliness, comfort and price were great,

Cons:

Modern decor

2026-08-13 via Nuitee
L
LAÏD family_with_children fr
10
Un séjour tout simplement exceptionnel : accueil chaleureux, emplacement rêvé au bord de la Tamise, services irréprocha
Pros:

⭐⭐⭐⭐⭐

Un séjour absolument parfait ! Dès notre arrivée, nous avons été chaleureusement accueillis par une équipe souriante, professionnelle, disponible et toujours aux petits soins.

L’emplacement est tout simplement idéal. Le cadre permet de profiter pleinement d’une agréable balade au bord de la Tamise, mais aussi de courir le long de la rivière dans un environnement magnifique. Pour les amateurs de sport, tout est également réuni au sein de l’établissement : une salle de sport très bien équipée ainsi qu’une piscine, accessibles dès le matin et jusqu’à tard dans la soirée. Un vrai plus pour garder ses habitudes sportives même pendant un séjour.

Les services sont de grande qualité, le petit déjeuner est varié et délicieux, et la disponibilité du personnel est vraiment appréciable. L’accès aux différents moyens de transport est également très pratique, ce qui permet de se déplacer facilement et de profiter pleinement de la ville.

Tout était réuni pour rendre notre séjour exceptionnel : accueil, emplacement, services, confort, sport, petit déjeuner et disponibilité. C’est vraiment un établissement où tout est pensé pour passer un séjour parfait.

Une adresse que je recommande sans la moindre hésitation et où je reviendrai avec grand plaisir ! ⭐⭐⭐⭐⭐

2026-08-13 via Nuitee
N
Nicola solo_traveller ie
8
Pros:

A nice hotel, very clean, friendly and efficient staff

Cons:

The pool operating times for children - i thought it was crazy that the pool closes l to children between the hours of 11am to 4pm.

2026-08-13 via Nuitee
C
Carla family_with_children gb
9
2026-08-13 via Nuitee
P
Paulina solo_traveller nl
8
Goed hotel
Pros:

Goed ontbijt, hele fijne bedden en mooi hotel. De lobby werd nog gerenoveerd.

Cons:

Ontbijt voor de kinderen moest worden bijbetaald, dat was best prijzig.

2026-08-13 via Nuitee
A
Andy family_with_children be
8
2026-08-12 via Nuitee
I
Inderjit couple gb
10
I just want to say a huge thank you to Ty at IHG Docklands brilliant stay
Pros:

I just want to say a huge thank you to Ty at IHG Docklands for the way she looked after us.

We had booked our room through Membership Services, but unfortunately the booking hadn’t gone through. We called the night before and, after speaking with the hotel, Ty stepped in and made sure a room was secured for us and that everything would be sorted when we arrived.

After all the worry around the booking, we arrived feeling quite apprehensive. Ty came straight over, introduced herself and made us feel so welcome. She knew we were celebrating my son’s 10th birthday and went out of her way to make it special. It genuinely meant so much to us.

Her kindness and warmth were exceptional. She didn’t make us feel like a problem to be dealt with — she made us feel like valued guests, and that made such a difference.

The hospitality was honestly 10 stars. ⭐️

Ty really deserves recognition and a reward for the way she went above and beyond. She is a credit to IHG Docklands, and I’m so grateful that she was there to turn what started as a stressful situation into such a lovely experience for our family.

Thank you, Ty. You were truly amazing.

2026-08-12 via Nuitee
M
MONIQUE family_with_children gb
9
We enjoyed our stay with our three grand children. It was a very good base to enjoy London.
Pros:

Good breakfast. We went swimming and enjoy having drinks outside on the patio.

Cons:

The seating plan was not good at breakfast. Badly disorganised. We had to wait for some time before getting a table for all of us to enjoy breakfast. Also a few more seats are needed around the swimming pool area. No other complaint.

2026-08-11 via Nuitee
M
Mehtab family_with_children gb
5
Staff amazing , not enough towels and treats , water for 3 people just for 2
Pros:

The staff were friendly , rooms clean , excellent breakfast

Cons:

The swimming times were poor . Went especially for the pool didn’t start till 4 then finished at 11am
They should do adult swim in the evening and have kids swim during the day

2026-08-11 via Nuitee
M
Maria solo_traveller gb
9
2026-08-10 via Nuitee
E
Emma family_with_children gb
10
Very nice experience
Pros:

Very clean staff were very friendly

Cons:

Can’t fault it.

2026-08-10 via Nuitee
M
Mariam family_with_children at
7
Pros:

The location is great, rooms are a good size and the staff are very friendly!

Cons:

The bathroom floor needs re-tiling, it just didn’t feel thoroughly cleaned. The cast to tv service just doesn’t work, the internet is too slow or ineffective! This never got fixed despite being repeatedly reported

2026-08-10 via Nuitee
R
Rodney family_with_children gb
10
Pros:

Great location

Cons:

Check in was long due to a massive queue

2026-08-10 via Nuitee
M
Milcka couple gb
10
2026-08-10 via Nuitee