Crowne Plaza London - Docklands by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.5 (5814 reviews)
Royal Victoria Dock, Western Gateway , London , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Cleaning issues
Pool closed for maintenance

Categories

Cleanliness
6.96
Cleanliness was mentioned negatively due to issues like unclean rooms and maintenance problems.
Service
9.93
Numerous positive comments about helpful and friendly staff.
Location
9.47
Consistently noted as excellent with proximity to attractions and transport.
Room Quality
7.42
Some issues with maintenance and cleanliness detracted from the overall experience.
Amenities
7.95
Facilities like the pool were not available, impacting the overall availability of amenities.
Value for Money
8.41
Higher prices noted, but somewhat justified by location and other factors.
Food and Beverage
8.96
Breakfast options received positive remarks, contributing to a good experience.
Overall Experience
8.93
Overall enjoyable stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:06

Property Description

Luxurious Accommodation
Indulge in luxury at Crowne Plaza London-Docklands with stylish rooms featuring Wi-Fi, quality linens, and flat-screen TVs.

Fine Dining and Cocktails
Experience exquisite modern European cuisine at Docklands Bar & Grill, complemented by a selection of fine wines and cocktails in a chic setting.

Relaxation and Wellness
Unwind at the Quad Club and Spa with a fitness centre, swimming pool, hot tub, sauna, steam room, and luxury spa treatments for a rejuvenating stay.

To experience the epitome of luxury and relaxation in London, book your stay at Crowne Plaza London-Docklands today!

Important information:

Please note that for groups over 9 rooms or more special terms and conditions will apply. Kindly note that for nonrefundable bookings, the same card that is used for payment must be present upon arrival.

Kindly note that there is external building refurbishment work taking place on weekdays only. The hotel has limited parking onsite.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Property Video

Guest Reviews

8.5
Based on 5814 reviews
Cleanliness: 6.96
Service: 9.93
Location: 9.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.93
D
Daniel • extended_group • gb
9
2026-09-19 • via Nuitee
Y
Yousif • couple • gb
10
2026-09-18 • via Nuitee
J
Junior • couple • gb
9
2026-09-18 • via Nuitee
Y
yisong • solo_traveller • gb
6
Cons:

My room charge was GBP 408,However my debit card was charged 497.47Euros. I really didn't understand their exchange rate.

2026-09-16 • via Nuitee
A
Andrea • extended_group • gb
8
2026-09-16 • via Nuitee
A
Almayali • solo_traveller • iq
3
Pros:

Nill

Cons:

I already ask for king bed but they gave me double bed ,Then They charged for 3 nights while i stay for one night and they refuse to return back the other 2 nights and refuse to cancell my booking

2026-09-16 • via Nuitee
A
Anna • couple • pl
10
Ogólnie polecam😊
Pros:

Lokalizacja blisko centrum konferencyjnego Excel, bliskość metra i kolejki DLR, bardzo uprzejmy i pomocny personel (pozdrawiam Panią Polkę z obsługi na śniadaniach w restauracji:), piękny widok na Tamizę z pokoju, duże i wygodne łóżka oraz bardzo ładnie urządzone, duże i wygodne pokoje.

Cons:

Monotonne i mało urozmaicone śniadania, ale podobnie było w innych hotelach w których nocowałam w przeszłości w Londynie, więc pewnie jest tam taki standard. Mimo wszystko można się było najeść.

2026-09-15 • via Nuitee
J
Juraj • couple • sk
10
2026-09-14 • via Nuitee
D
Dilpreet • extended_group • gb
7
2026-09-14 • via Nuitee
J
Jason • solo_traveller • gb
8
2026-09-14 • via Nuitee
C
Christine • solo_traveller • gb
10
2026-09-13 • via Nuitee
R
Raquel • extended_group • gb
8
Check in could improve
Pros:

Nice location, comfortable room, nice views.

Cons:

Massive long queue for check in as everyone is waiting for check in to open at 3pm. Even though you have to do it online, you still need to wait in the queue. Waited 40 mins to be seen. Not a great system. Why not let people do the check in earlier but only allow access from 3pm or when the room is available? Breakfast could be better.

2026-09-12 • via Nuitee
P
Praveen • couple • gb
10
Great place and location
Pros:

Beautiful location and Hotel rooms are great. staff are really good

2026-09-12 • via Nuitee
M
Mark • solo_traveller • gb
10
Pros:

The staff is very helpful and professional.

2026-09-12 • via Nuitee
M
Manasa • couple • gb
10
2026-09-12 • via Nuitee
A
Anthony • family_with_children • mt
10
2026-09-11 • via Nuitee
T
Tunde • solo_traveller • gb
8
2026-09-10 • via Nuitee
A
Anvar • couple • se
7
Superb breakfast and the staff, but hotel needs refurbishing
Pros:

The hotel is located in a nice quite area, close to DLR and the Elizabeth line, which is super convenient. The staff at the reception and overall were very helpful and knowledgeable. I wan to especially highlight the lady at the breakfast area, who explained and showed everything around the area and was very welcoming. We also found the breakfast to be very good with nice variety. The room is spacious and has a bathtub. We booked some time in advanced and were very pleased with the low price.

Cons:

The room looked very tired. The tiles in the bathroom moved, the shower head was leaking and the shower worked with a lot of noise. Some of the drawers were falling apart when you try to open them. There was dust in some areas. Additionally, the bed was very narrow, which made it quite difficult for two people to sleep in - I would not call it a 4 star hotel bed. I’ve slept on much better beds at most of hotels of lower class. One other thing is that even though the room was huge, most of the space was wasted with furniture placed quite randomly.

2026-09-09 • via Nuitee
J
Jithin • family_with_children • gb
10
Fantastic
Pros:

Location

Cons:

Nothing

2026-09-09 • via Nuitee
L
Lee • family_with_children • gb
9
2026-09-09 • via Nuitee