Hotel Rocaval

Hotels
•
Independent
8.4 (152 reviews)
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264 , San Cristóbal de las Casas , MX
52-967-674 9500

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Pets allowed

Facilities

Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Picnic area
Fitness facilities
Conference space
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Comfortable beds
Good breakfast
Cons:
Wi-Fi issues
Noise from neighbors
Inconsistent maintenance
Lack of coffee makers

Categories

Cleanliness
7.56
Several comments highlighted cleanliness, but there were complaints about the state of linens and carpet cleanliness.
Service
9.03
Multiple reviews praised the attentive and friendly service by the staff.
Location
8.57
The hotel is well-located within nature and convenient to local attractions.
Room Quality
8.02
Rooms were noted for comfort, but there were concerns about noise and some issues like drainage.
Amenities
8.05
Basic amenities are available, but lack of coffee makers was a common concern.
Value for Money
8.71
Overall satisfaction indicates that guests felt they received good value for their stay.
Food and Beverage
8.26
Breakfast options are generally well-received, although some wanted more choices.
Overall Experience
9.03
Reviews largely reflect a positive overall experience with strong recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:09

Property Description

Recreation and Relaxation
Take advantage of the fitness center, terrace, and garden for your leisure. The complimentary Wi-Fi, tour assistance, and picnic area enhance your stay.

Dining and Entertainment
Savor a meal at Coreano Contem. Teddy´s or grab a drink at the bar/lounge. Enjoy snacks at the on-site cafe. Don't miss the chance to have a delicious cooked-to-order breakfast.

Convenience and Comfort
Benefit from amenities like the 24-hour business center, front desk, and laundry facilities. With event spaces, including a conference center and meeting rooms, this hotel caters to all your needs.

Embark on a memorable trip and book your stay at Hotel Rocaval, where convenience and comfort meet sophistication.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.4
Based on 152 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 9.03
A
Agustin • solo_traveller • mx
1
2026-07-26 • via Nuitee
V
Victor Manuel • solo_traveller • mx
9
2026-07-24 • via Nuitee
C
CARRILLO VICENTE • family_with_children • mx
5
2026-07-21 • via Nuitee
R
Rocio liliana • family_with_children • mx
1
Pésimo servicio
Pros:

Pésimo servicio

Cons:

Parecía hostal más que hotel 🏨

2026-07-21 • via Nuitee
R
Rocio liliana • couple • mx
1
Pésimo
Pros:

Nada , pésimo servicio para el costo desde el ingreso muy mala recepción , no nos indicaban donde eran los cuartos porque no había quien nos llevara , hasta que encontramos las habitaciones asignadas 😡….

Cons:

El servicio fue pésimo , nos asignaron unas habitaciones a lado del Restaurante y desde muy temprano comenzaron hacer mucho ruido y la música a todo volumen .

Luego comenzaron con trabajos de mantenimiento martillando y azotando .
Que desde muy temprano no te dejan descansar .

No había jabón 🧼, no había shampoo , menos crema .
El papel higiénico era las sobras me imagino del huésped anterior .

El baño no servía 😡
Al bañarse el agua toda se quedaba en los pies porque no se iba parecía alberca la regadera 😡…

Por el costo un pésimo servicio no lo recomiendo …

2026-07-21 • via Nuitee
D
Denise • solo_traveller • mx
10
Pros:

La ubicación

Cons:

Que no haya restaurante

2026-07-20 • via Nuitee
G
Gorbacheva • solo_traveller • uy
10
Pros:

Me gustó la ubicación del hotel. Cerca hay tiendas y restaurantes. En el territorio del hotel hay un mirador y un pequeño bosque.

Cons:

En la habitación no había refrigerador, hervidor de agua, vasos ni secador de pelo. El secador y los vasos me los proporcionaron cuando los solicité. Tal vez, si hubiera pedido también un hervidor y un refrigerador, me los habrían dado. Sin embargo, considero que son cosas básicas que deberían estar disponibles en la habitación desde el principio.

2026-07-06 • via Nuitee
M
Mauricio Hector • solo_traveller • mx
9
2026-06-23 • via Nuitee
C
Calvo Daniel • solo_traveller • mx
10
Pros:

La tranquilidad de las instalaciones y la ubicación

Cons:

Lodo y encharcamientos en el estacionamiento del fondo

2026-06-07 • via Nuitee
J
Joaquin Miguel • family_with_children • mx
10
2026-05-18 • via Nuitee
J
jorge • couple • mx
10
2026-05-11 • via Nuitee
P
Phillip • solo_traveller • us
8
Good value, nice staff
Pros:

Clean spacious and secure.

Cons:

The parking lot for the Junior Suites was a mess. There was loud music from nearby at 6:00 am

2026-05-07 • via Nuitee
M
Mónica • solo_traveller • mx
9
2026-05-05 • via Nuitee
R
R Parker Bentley DeLucia • couple • us
7
2026-04-29 • via Nuitee
J
Jean-François • solo_traveller • fr
7
Pros:

Le parking voiture garée devant la chambreet un excellent petit dejeuner buffet le dimanche matin

Cons:

La vue devant la chambre ( un chantier) pas de restaurant alors qu'il était annoncé par booking, le lundi matin pas de petit déjeuner servi, obligé de trouver un établissement genre VIPS

2026-04-28 • via Nuitee
R
Rodrigo • family_with_children • mx
9
2026-04-02 • via Nuitee
C
Christopher • extended_group • us
10
2026-04-02 • via Nuitee
A
Arturo MP • family_with_children • mx
10
EXCELENTE FIN
Pros:

EL DESAYUNO ESTUVO NORMAL ACEPTABLE, LA HABITACION MUY BUENA EXCELENTE LUGAR PARA DESCANZAR EN FAMILIA MUY CERCA DE LOS LUGARES QUE REQUERIMOS FRECUENTAR

Cons:

LO UNICO QUE NO ME GUSTO QUE NOS MANDARON PRIMERO A UNAS HABITACIONES DEL FONDO DONDE HAY TERRACERIA, Y MUCHO DESPERDICIO DE CONSTRUCCION Y LA HABITACION ESTABA SUMAMENTE POLVOSA Y MUY SUCIAS LAS PAREDES ,

2026-04-01 • via Nuitee
S
Sergio elias • couple • mx
9
2026-03-29 • via Nuitee
V
Velasco • solo_traveller • mx
10
2026-03-09 • via Nuitee