Hotel Pollux

Hotels
9.2 (485 reviews)
Bahnhofstrasse 28 , Zermatt , ch
+41 27 966 40 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Terrace
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Review Highlights

Pros:
Great location
Amazing breakfast
Friendly staff
Clean and comfortable rooms
Cons:
Thin pillows
Front desk communication could improve

Categories

Cleanliness
9.18
The property is very clean and well maintained.
Service
9.65
Staff described as nice, helpful, and courteous.
Location
9.19
Perfect location in the central area of Zermatt, easy access to the train station.
Room Quality
9.14
Rooms are lovely, comfortable, and well-appointed.
Amenities
8.97
Amenities include a great breakfast and spa facilities.
Value for Money
8.93
Good value for the money; breakfast is particularly praised.
Food and Beverage
9.38
Breakfast and on-site restaurant received high praise.
Overall Experience
9.15
Overall great experiences highlighted with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:33

Property Description

Newly Renovated Rooms
Experience the perfect blend of rustic charm and modern design in our newly renovated rooms at Hotel Pollux.

Dining Options
Indulge in a culinary journey at our 3 unique restaurants. From traditional Swiss dishes at The Pinte to international delicacies at Arvenstube, there's something to satisfy every palate at Hotel Pollux.

Relaxation and Wellness
Unwind and rejuvenate in our relaxation area, complete with a Finnish sauna, steam bath, hot tub, magic shower, and solarium. After a day of exploring Zermatt, treat yourself to some well-deserved pampering.

Book now to experience the ultimate comfort and luxury at Hotel Pollux.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9.2
Based on 485 reviews
Cleanliness: 9.18
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 9.38
Overall Experience: 9.15
F
Fanny • couple • ch
10
Magnifique
Pros:

Tout

Cons:

Rien

2026-08-08 • via Nuitee
P
Philippe • family_with_children • fr
8
2026-08-08 • via Nuitee
L
Li Ling • family_with_children • tw
9
Pros:

早餐很棒,房間有2間衛浴十分方便.

Cons:

冰箱不夠冷,食物無法保鮮.

2026-08-05 • via Nuitee
K
KATSUHIRO • solo_traveller • ch
9
2026-08-05 • via Nuitee
M
Masakazu • couple • jp
9
また次も泊まりたい
Cons:

とにかく場所が良い！
部屋も広くて特に洗面周りがとても快適に
使用出来る！

2026-08-04 • via Nuitee
A
Alicia • couple • us
9
Lovely place, excellent staff, delicious breakfast 😃
Pros:

Location!!

Cons:

No air conditioning

2026-08-04 • via Nuitee
D
Damien • couple • ch
8
2026-08-03 • via Nuitee
M
Michael • solo_traveller • de
10
2026-07-25 • via Nuitee
S
SCHMID • solo_traveller • ch
10
2026-07-23 • via Nuitee
O
Oh • solo_traveller • sg
10
2026-07-21 • via Nuitee
U
Ursula • solo_traveller • de
8
Gute Unterkunft
Pros:

Perfekte Lage zur Abfahrt mit dem Glacierexpress!
Sehr freundliches Personal, auch beim Frühstück!

Cons:

Brötchen beim Frühstück sehr trocken.

2026-07-19 • via Nuitee
R
rachel • couple • ch
10
A lovely hotel in the centre of Zermatt.
Pros:

Location a short walk from the train station, right on the Main Street in Zermatt.

Cons:

Nothing

2026-07-19 • via Nuitee
M
Michael • solo_traveller • gb
10
Pros:

The friendly welcome, the lovely food and bar, and the feeling that you were part of an extended family.

Cons:

No air conditioning in the bedrooms.

2026-07-18 • via Nuitee
G
Giuseppe • extended_group • ch
9
2026-07-11 • via Nuitee
B
Bridget • family_with_children • ie
10
2026-07-11 • via Nuitee
J
JackeyHorus • solo_traveller • my
8
2026-07-11 • via Nuitee
R
Reto • couple • ch
9
2026-07-10 • via Nuitee
K
Kamlesh • extended_group • us
10
Pros:

Excellent location and stay

2026-07-09 • via Nuitee
T
Theresa • solo_traveller • at
7
2026-07-08 • via Nuitee
B
Beda • couple • ch
10
Wir würden wieder kommen.
Pros:

sehr gutes und reichhaltiges Buffet,
gute und freundliche Bedienung

2026-07-07 • via Nuitee