Hotel Pollux

Hotels
9.2 (465 reviews)
Bahnhofstrasse 28 , Zermatt , ch
+41 27 966 40 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Terrace
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Review Highlights

Pros:
Great location
Amazing breakfast
Friendly staff
Clean and comfortable rooms
Cons:
Thin pillows
Front desk communication could improve

Categories

Cleanliness
9.18
The property is very clean and well maintained.
Service
9.65
Staff described as nice, helpful, and courteous.
Location
9.19
Perfect location in the central area of Zermatt, easy access to the train station.
Room Quality
9.14
Rooms are lovely, comfortable, and well-appointed.
Amenities
8.97
Amenities include a great breakfast and spa facilities.
Value for Money
8.93
Good value for the money; breakfast is particularly praised.
Food and Beverage
9.38
Breakfast and on-site restaurant received high praise.
Overall Experience
9.15
Overall great experiences highlighted with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:33

Property Description

Newly Renovated Rooms
Experience the perfect blend of rustic charm and modern design in our newly renovated rooms at Hotel Pollux.

Dining Options
Indulge in a culinary journey at our 3 unique restaurants. From traditional Swiss dishes at The Pinte to international delicacies at Arvenstube, there's something to satisfy every palate at Hotel Pollux.

Relaxation and Wellness
Unwind and rejuvenate in our relaxation area, complete with a Finnish sauna, steam bath, hot tub, magic shower, and solarium. After a day of exploring Zermatt, treat yourself to some well-deserved pampering.

Book now to experience the ultimate comfort and luxury at Hotel Pollux.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 2 years old and over stay for CHF 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 465 reviews
Cleanliness: 9.18
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 9.38
Overall Experience: 9.15
M
Michael • solo_traveller • de
10
2026-07-25 • via Nuitee
S
SCHMID • solo_traveller • ch
10
2026-07-23 • via Nuitee
O
Oh • solo_traveller • sg
10
2026-07-21 • via Nuitee
U
Ursula • solo_traveller • de
8
Gute Unterkunft
Pros:

Perfekte Lage zur Abfahrt mit dem Glacierexpress!
Sehr freundliches Personal, auch beim Frühstück!

Cons:

Brötchen beim Frühstück sehr trocken.

2026-07-19 • via Nuitee
R
rachel • couple • ch
10
A lovely hotel in the centre of Zermatt.
Pros:

Location a short walk from the train station, right on the Main Street in Zermatt.

Cons:

Nothing

2026-07-19 • via Nuitee
M
Michael • solo_traveller • gb
10
Pros:

The friendly welcome, the lovely food and bar, and the feeling that you were part of an extended family.

Cons:

No air conditioning in the bedrooms.

2026-07-18 • via Nuitee
B
Bridget • family_with_children • ie
10
2026-07-11 • via Nuitee
J
JackeyHorus • solo_traveller • my
8
2026-07-11 • via Nuitee
G
Giuseppe • extended_group • ch
9
2026-07-11 • via Nuitee
R
Reto • couple • ch
9
2026-07-10 • via Nuitee
K
Kamlesh • extended_group • us
10
Pros:

Excellent location and stay

2026-07-09 • via Nuitee
T
Theresa • solo_traveller • at
7
2026-07-08 • via Nuitee
B
Beda • couple • ch
10
Wir würden wieder kommen.
Pros:

sehr gutes und reichhaltiges Buffet,
gute und freundliche Bedienung

2026-07-07 • via Nuitee
R
Ron • couple • us
10
Wonderful experience
Pros:

Very clean and the room had high quality craftsmanship on all of the finishes. Staff was very helpful. Breakfast was included and was great. The onsite restaurant was so good that we ate there twice.

Cons:

Can’t think of anything to complain about!

2026-07-06 • via Nuitee
L
Lukasz • couple • gb
9
A very comfortable and well-located hotel
Pros:

The Hotel had a very nice and comfortable room, with an excellent bed and very soft, high-quality bedding. The breakfast was very good with a wide selection, and the staff were extremely friendly. The bathroom was very clean, and the location was perfect for our short trip, with the train station close by.

Cons:

The only small downside was the glass bathroom door, which made the room very bright in the morning — I personally don’t like having light coming into the bedroom while sleeping

2026-07-05 • via Nuitee
M
Magdalena • solo_traveller • ch
10
Sehr erholsamer Aufenthalt. Exzellentes Frühstück!
Pros:

Sehr sauber und gemütlich

2026-07-05 • via Nuitee
S
Steven • couple • us
10
Would stay here again very nice and cozy feeling.
Pros:

Charming! Kind staff! Very accommodating! Great location.

Cons:

No Jacuzzi.

2026-06-30 • via Nuitee
C
Christopher • couple • au
10
Although no aircon there was a fan. With the balcony doors open & the chill of the night sleeping was fine
Pros:

Short distance from station

Cons:

A few steps to drag the luggage up

2026-06-29 • via Nuitee
M
MICHIYO • couple • jp
8
便利さを優先して決めました。
Pros:

駅から近くて何処に行くにも便利だった。

Cons:

宿泊した部屋がメイン通り側だったので、窓を開けると人の話し声などでうるさかった。

2026-06-29 • via Nuitee
K
Katarina • couple • se
10
2026-06-28 • via Nuitee