Hotel Pollux

Hotels
9.2 (497 reviews)
Bahnhofstrasse 28 , Zermatt , CH
+41 27 966 40 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Terrace
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Review Highlights

Pros:
Great location
Amazing breakfast
Friendly staff
Clean and comfortable rooms
Cons:
Thin pillows
Front desk communication could improve

Categories

Cleanliness
9.18
The property is very clean and well maintained.
Service
9.65
Staff described as nice, helpful, and courteous.
Location
9.19
Perfect location in the central area of Zermatt, easy access to the train station.
Room Quality
9.14
Rooms are lovely, comfortable, and well-appointed.
Amenities
8.97
Amenities include a great breakfast and spa facilities.
Value for Money
8.93
Good value for the money; breakfast is particularly praised.
Food and Beverage
9.38
Breakfast and on-site restaurant received high praise.
Overall Experience
9.15
Overall great experiences highlighted with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:33

Property Description

Newly Renovated Rooms
Experience the perfect blend of rustic charm and modern design in our newly renovated rooms at Hotel Pollux.

Dining Options
Indulge in a culinary journey at our 3 unique restaurants. From traditional Swiss dishes at The Pinte to international delicacies at Arvenstube, there's something to satisfy every palate at Hotel Pollux.

Relaxation and Wellness
Unwind and rejuvenate in our relaxation area, complete with a Finnish sauna, steam bath, hot tub, magic shower, and solarium. After a day of exploring Zermatt, treat yourself to some well-deserved pampering.

Book now to experience the ultimate comfort and luxury at Hotel Pollux.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9.2
Based on 497 reviews
Cleanliness: 9.18
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 9.38
Overall Experience: 9.15
L
Louis • solo_traveller • fr
10
Excellent rapport qualité/prix
Pros:

L’emplacement est idéal et tout le personnel est aux petits soins.

2026-09-18 • via Nuitee
V
Veronica • couple • us
9
2026-09-15 • via Nuitee
A
Amanda • family_with_children • us
10
Pros:

The room was amazing, balcony was overlooking the town street. The location is prime, easy walk to everything. The sauna (dry and wet) and gym was such a great addition to end the night. The breakfast has a really big selection and even an

Cons:

N/A

2026-09-14 • via Nuitee
C
christianne • couple • be
9
Pros:

Breakfast was superb with linen napkins, custom egg choices, fresh veggie and fruit drinks, even bubbles!

2026-09-14 • via Nuitee
S
Saswatee • couple • us
10
Excellent
Pros:

Clean, walking distance from station and center of the city made it easy to get to all tourist spots. Friendly staff. Cute hotel in a cute town

Cons:

None

2026-09-13 • via Nuitee
D
Daniela • solo_traveller • ch
9
2026-09-13 • via Nuitee
H
Hope • couple • us
9
Good location and comfortable room with view of Matterfor
Pros:

Good location close to train station and walking distance to restaurants. View of Matterhorn from our balcony.

Cons:

Bed coverings were too heavy for summer/early fall.

2026-09-12 • via Nuitee
J
Jenna • solo_traveller • us
9
2026-09-11 • via Nuitee
G
George • extended_group • us
9
Quiet stay with beautiful views and excellent service with modern accomdations
Pros:

It was so quiet and clean. Beautiful balcony views and a lot of space for 3 people.

Cons:

The breakfast could’ve had more variety

2026-09-10 • via Nuitee
N
nigel • solo_traveller • gb
9
Will be back!
Pros:

Location, room was really nice,good breakfast and very good staff

Cons:

Nothing

2026-09-09 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-09-06 • via Nuitee
L
Léo • solo_traveller • ch
9
Pros:

Les réceptionnistes ont été très accueillante. la chambre était confortable, très peu de nuisance sonore malgré que l'hôtel se situe dans la rue principale. Le déjeuner était bien et les serveuses à l'écoute. Content de ces deux nuits passé dans cet hôtel !

2026-09-06 • via Nuitee
N
Nick • solo_traveller • us
9
A very nice hotel and I definately would consider staying there again on another visit to Zermatt!
Pros:

The hotel had wonderful ambience and a comfortable feel. A very nice choice. The breakfast area was excellent w/plenty of tables.

Cons:

I wish I did not have a single room with the bed up in the loft where I had to climb up and down the stairs each time. For certain types of people with any conditions, that could be dangerous. Outside of that the room was really OK for just myself.

2026-08-29 • via Nuitee
S
Stuart • couple • au
8
We would go back and stay again .
Pros:

Clean, lovely decore, breakfast was brilliant and its location were standouts.

Cons:

There wasn’t anything we didn’t like.

2026-08-27 • via Nuitee
I
isabelle • couple • ch
8
2026-08-24 • via Nuitee
C
Chrigu Bühr • extended_group • ch
10
Pros:

Lage, Zimmer, Personal, Freundlichkeit.

2026-08-23 • via Nuitee
C
Carlo • solo_traveller • ch
9
2026-08-23 • via Nuitee
I
Izabela • solo_traveller • pl
10
Pollux w Zermatt
Pros:

Hotel w dobrej lokalizacji, komfortowy pokój. Wszystko zgodnie z opisem

Cons:

Nic

2026-08-23 • via Nuitee
S
shaun • solo_traveller • gb
8
Pros:

Location, staff, cleanliness and brilliant breakfast with fab' staff.

Cons:

Shower not powerful but adequate.

2026-08-22 • via Nuitee
C
Clarissa • family_with_children • za
10
Great family hotel. The restaurant caters for children and the staff was exceptionally friendly and helpful.
Pros:

What an amazing hotel. Great rooms, amenities and the restaurant was excellent. Spacious and clean and situated close to the station and everything else.

Cons:

Nothing

2026-08-18 • via Nuitee