Windsor Plaza Copacabana

Hotels
•
Windsor
7.9 (4199 reviews)
Avenida Princesa Isabel, 263 , Rio de Janeiro , BR
+55 21 2195-5500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near Copacabana and shops
Friendly and professional staff (many positive mentions)
Highly praised breakfast and good F&B service
Good value for many repeat guests
Clean and comfortable for many reviewers
Cons:
Outdated rooms and bathrooms; uncomfortable mattresses
AC malfunctions and condensation leading to cold/poor sleep
Weak amenities: gym and pool, broken jacuzzi
Noise/acoustic issues between rooms
Unreliable internet for streaming and occasional rude/unethical staff incidents

Categories

Cleanliness
8.3
Multiple reviews explicitly mention the hotel is clean and comfortable (e.g., 'Hotel é limpo', 'limpeza'). No major cleanliness complaints reported.
Service
8.1
Staff are frequently praised as friendly, professional and helpful (repeat guests, bartender Claudio and receptionist Yuri called out). However, there are notable negative incidents (refusal of room change, some rude employees and management issues) producing a mixed but overall positive service impression.
Location
9.2
Consistently highlighted as excellent and very close to Copacabana beach and local shops ('Close to Copacabana beach', 'Location is just off the Copacabana', 'La ubicación excelente'). Location is a clear strong point.
Room Quality
6
Multiple complaints about outdated rooms, uncomfortable mattresses, malfunctioning AC with condensation, noise from adjacent rooms and bathrooms needing renovation. Room quality is noticeably below other categories.
Amenities
6.8
Amenities receive mixed-to-negative comments: weak gym, weak/unheated rooftop pool, broken jacuzzi/hidromassagem reported, and internet unreliable for streaming — overall below expectation for the price.
Value for Money
7.2
Mixed sentiment: some guests call it 'great value' or 'bom custo benefício' while others explicitly state 'não vale o preço' and poor cost-benefit. Overall moderate rating reflecting divided opinions.
Food and Beverage
8.8
Breakfast is repeatedly praised as excellent with good variety ('Café maravilhoso', 'desayuno muy bueno'). Bar service and specific staff are also commended, supporting a strong F&B rating.
Overall Experience
8.8
Many guests report wonderful stays, repeat visits and strong recommendations, balanced by some significant negative experiences (AC failure, management response, noise). The net overall impression is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious Stay Near Copacabana Beach

Rooftop Relaxation: Unwind in the rooftop swimming pool and sauna, just steps away from Copacabana Beach.

Modern Comforts: Enjoy air-conditioned rooms with flat-screen TVs, minibars, and private bathrooms with all essentials.

Dining and Leisure: Indulge in Brazilian delicacies at the lobby restaurant, sip on drinks at the American bar, or stay active at the fitness center.

Book your stay at Windsor Plaza Hotel for a perfect blend of relaxation and convenience near the vibrant Copacabana Beach.

Important information:

* The hotel offers rates with or without breakfast.

* Note that breakfast prices available at the time of booking are prices per day and per person.

* Please note the booking confirmation voucher. If the voucher informs that there is no meal plan linked to the reserved room, it means that the reservation does not include breakfast. In this case, this service is available as an extra service and must be paid directly at the hotel. Costs are charged per day and per person.

* Please note that the 10% service fee is not included in the reservation price and is charged at check-in for reservations with a refundable policy or charged at any time for reservations with a flexible/non-refundable policy.

* The hotel reserves the right to charge the entire stay including 10% service charge at any time after booking in cases of flexible/non-refundable policy.

* Regarding the request for reversals of undue charges, the guest must contact the hotel directly.

* The hotel accepts cash (in cash), debit card (national cards) or credit card (Visa, Mastercard, Amex and Elo - national or international) as payment methods. We do not accept checks as a form of payment.

* In cases of payment in installments, only credit cards issued in Brazil will be accepted. Extra hosting costs cannot be paid in installments under any circumstances.

* Crib or extra bed are available subject to hotel availability. Only in cases of reservations made for a triple room, crib or extra bed is confirmed.

* According to art. 82 of the Statute of the Child and Adolescent, accommodation of minors under 18 requires the accompaniment of a parent or legal representative. The minor must present the identity card or birth certificate as well as written authorization from those responsible and authenticated by a notary.

* Arrivals expected in the morning, before the regular check-in time (ECI), pre-registration will be necessary, which guarantees the availability of the apartment upon the guest's arrival and will imply a full charge of one more night. For check-outs before 6:00 pm, we will charge an additional 50% (LCO) of the full daily rate and 100% (LCO) for departures after 6:00 pm. Prior consultation with the hotel regarding availability is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GIG

Location

Guest Reviews

7.9
Based on 4199 reviews
Cleanliness: 8.3
Service: 8.1
Location: 9.2
Room Quality: 6
Amenities: 6.8
Value for Money: 7.2
Food and Beverage: 8.8
Overall Experience: 8.8
K
Kumar • couple • in
8
Pros:

Close to Copacabana beach and a lot of shops nearby

2026-10-31 • via Nuitee
B
Brenno • couple • br
10
2026-10-31 • via Nuitee
S
Stephen • family_with_children • gb
10
Pros:

We have stayed at the Windsor Plaza for the past 5 years, and many years previously. We've never had a bad experience there. The staff are always friendly and extremely professional, they have made us feel like part of the family. Location is superb and great value for money. Breakfast is excellent 👌 😋

Cons:

Nothing to dislike. The hotel is a bit dated but we still love it.

2026-10-29 • via Nuitee
C
Camila • solo_traveller • br
9
2026-10-29 • via Nuitee
P
Pires • family_with_children • br
10
2026-10-26 • via Nuitee
J
Jose Everaldo • solo_traveller • br
10
2026-10-25 • via Nuitee
F
Flávia • extended_group • br
10
2026-10-24 • via Nuitee
R
Renan • family_with_children • br
6
Não vale o preço! Custo-benefício muito ruim!
Pros:

A equipe é um pouco agradável. Podia ser bem melhor. O Hotel é limpo.

Cons:

A acústica é muito ruim. Outro quarto quando usa o banheiro, faz um barulho ensurdecedor. 5 horas da manhã acordava quando o outro quarto ligava o chuveiro. As camas são muito ruim, colchão desconfortável. Academia fraca. Piscina fraca. Em fim, não vale o preço não. Não pretendo ficar lá novamente.

2026-10-24 • via Nuitee
C
Carolina • couple • br
8
Foi maravilhosa!
Pros:

Eu amei o upgrade que recebi. Nao estava esperando e super mto as expectativas. Unico ponto é que a hidromassagem estava quebrada e acho que vale a pena o hotel consertar.

Cons:

Nao teve nada. Adoramos tudo!

2026-10-24 • via Nuitee
A
Ana beatriz • solo_traveller • br
9
Pros:

Bom custo benefício

Cons:

Pelo porte do hotel e valor da diária, não faz sentido a internet não suportar a utilização de streaming na TV (apenas na madrugada )

2026-10-23 • via Nuitee
H
Hector • extended_group • us
9
Muy bueno
Pros:

El desayuno muy bueno. Mucha variedad.
La ubicación excelente.
El bartender, Claudio, muy buen anfitriòn, excelente servicio.
En la recepciòn, Yuri , es otra persona que tiene muy buen servicio al cliente.
En general muy buen servicio.

2026-10-23 • via Nuitee
T
Toledo • couple • br
10
2026-10-21 • via Nuitee
N
Neto Aires • extended_group • br
6
Não vale muito o valor.
Pros:

Só a localização.

Cons:

O ar condicionado é antigo e não tem como regular. O local de tomar banho tem um risco de queda real. A piscina não é aquecida (tudo bem), mas é impossível de entrar pelo frio na água, apesar de estar localizada no teto.

2026-10-21 • via Nuitee
C
Camilo • couple • ar
9
2026-10-20 • via Nuitee
N
Newton Antonio • couple • br
5
Regular
Pros:

Atendimento da equipe, café da manhã e segurança.

Cons:

Acomodação deixou a desejar. Colchão estava ruim, cobertas de baixissima qualidade.

2026-10-19 • via Nuitee
G
Gilson Lima • solo_traveller • br
10
Excelente
Pros:

Café da manhã, quarto, banheiro, tudo.

Cons:

Não se aplica. Gostei de tudo.

2026-10-19 • via Nuitee
H
Hugo • couple • cl
9
Rio
Pros:

Comodidad, limpieza, atención y la cercanía del personal

2026-10-19 • via Nuitee
M
Maria fernanda • family_with_children • cl
10
2026-10-17 • via Nuitee
C
CarlosAlario • family_with_children • es
4
2026-10-17 • via Nuitee
S
Santonny • solo_traveller • br
9
Show de bola.
Pros:

Excelente localização, colaboradores do hotel muito receptivos, bom atendimento, hotel bem organizado e limpo. Gostei muito. Recomendo.

2026-10-15 • via Nuitee