DoubleTree by Hilton Kingston - Newly Renovated

Hotels
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Doubletree by Hilton
8.1 (301 reviews)
1550 Princess Street , Kingston , CA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, notably Amber)
Recently renovated and very clean
Warm cookies
Good breakfast and restaurant food
Comfortable and good value for money in several reviews
Warm pool
Cons:
Very small rooms and tiny bathrooms (multiple mentions)
Noise in corridors and occasional construction noise
Inconsistent front desk staffing / occasional absence or unfriendly staff
Maintenance issues in some rooms (mould, poor drainage, worn mattress)
Lack of in-room microwave/fan and limited outdoor chill space
Limited/awkward breakfast inclusion setup for some guests

Categories

Cleanliness
8.7
Generally described as very clean and recently renovated across multiple reviews, though one report noted mould on a wall in a room.
Service
8.8
Staff repeatedly praised (notably Amber) for friendly, welcoming and helpful service; a few reports of absent or unfriendly front desk moments lower the score slightly.
Location
8.1
Location mentioned positively in several reviews but noted as a bit further from downtown than expected by some guests.
Room Quality
6.6
Multiple comments about very small rooms and tiny/itsy-bitsy bathrooms, cramped layouts, worn mattress in one report, and a room reported in poor repair (mould).
Amenities
7.9
Positive notes include warm pool and signature warm cookies; negatives include lack of microwave/fan in some rooms, limited outdoor space and occasional shortages (e.g., caffeinated coffee).
Value for Money
8.3
Several guests called the hotel good value for money given price and refurbishment; one guest felt breakfast setup was not great which slightly reduced perceived value for that stay.
Food and Beverage
8.6
Breakfast and restaurant food were praised as tasty and superb in multiple reviews; warm cookies repeatedly mentioned as a positive. One guest found the included breakfast option limited.
Overall Experience
7.8
Many guests had pleasant stays, praised staff and refurbishment, and would recommend or return; noise in halls, occasional construction noise and some service/management lapses lowered the overall experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Modern Amenities
Enjoy modern amenities such as free WiFi, cable TV, and a Keurig Coffee Maker in every guestroom.

Convenient Location
Located just a short distance from downtown Kingston and key attractions like Fort Henry National Historic Site and Belle Park Fairways.

Upcoming Renovations
Exciting improvements are underway, including renovations to enhance your future stay. Book now to experience the new and improved Ambassador Hotel & Conference Centre.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.




A water will be shutdown on August Tenth from 10 pm to 6 am .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Location

Guest Reviews

8.1
Based on 301 reviews
Cleanliness: 8.7
Service: 8.8
Location: 8.1
Room Quality: 6.6
Amenities: 7.9
Value for Money: 8.3
Food and Beverage: 8.6
Overall Experience: 7.8
F
Felicia • couple • ca
8
Kingston Double Tree Amber Amazing
Pros:

We were greeted by a wonderful reception Amber. Everytime I Saw her after She always had a great smile and always very helpful. I see great things in her future. I believe she would make an excellent team leader or trainer. When I enter the lobby of any hotel. I look around an wait to be greeted. Even she was busy with another person. She acknowledged me with her smile.
Cookies were great 10++
Amber is the best.

Cons:

No fan in the washroom and no microwave in the room.
When I asked where I could heat my food. Amber called maintenance and got us one.

2026-10-28 • via Nuitee
I
Isla • solo_traveller • gb
6
Would rather have stayed somewhere else
Pros:

The staff were friendly, the food was tasty, the room was clean and well cared for.

Cons:

Room was cramped, with a chair in front of the wardrobe making having a wardrobe entirely pointless. Nowhere to hang up a coat. Heater was noisy and not particularly effective. No noise insulation from the corridor and there were guests up and down it late at night. Also got woken at 8am by construction noise a couple of times. The included breakfast option was very limited - either the 'Cannery' breakfast (a fry up), or $15 off another breakfast option (some of which would have been cheaper than the Cannery). The Cannery breakfast also came with a free drink but you had to pay for the drink with other options. Not impressed by that setup at all and I'd rather have gone somewhere with a buffet. I have stayed in other Doubletrees before and the issues seem particular to this location.

2026-10-27 • via Nuitee
L
Lisa • couple • ca
9
Great overnight stay, with warm welcoming staff & beautiful renovated
Pros:

Great friendly welcoming staff, & the warm cookies

Cons:

It was a bit noisy in the halls so maybe insulation could have been better. Also the mattress on the bed was finished

2026-10-21 • via Nuitee
D
Dean • couple • ca
1
An abomination. Teenagers running through the facility terrorizing tenants. No one behind the front desk on 3 of 5 occas
Pros:

Location

Cons:

No front desk staff anywhere

2026-10-17 • via Nuitee
S
sean • couple • ca
8
2026-10-15 • via Nuitee
H
Heather • solo_traveller • gb
9
Would definitely recommend!
Pros:

Hotel has just been refurbished and it's great. Very clean, comfortable and good value for money. Also we had out evening meal in the restaurant downstairs and it was really nice. All the staff were lovely.

Cons:

Nothing

2026-10-09 • via Nuitee
Z
Zichen • extended_group • ca
10
Pros:

Everything was clean, comfortable, and well maintained. The staff were friendly and provided excellent service. We had a very pleasant stay and would happily stay here again!

2026-10-08 • via Nuitee
C
Cecile • solo_traveller • fr
7
2026-10-08 • via Nuitee
C
Cecile • solo_traveller • fr
7
2026-10-07 • via Nuitee
J
John • couple • ca
9
Breakfast would have been nice
Pros:

Pool was nice and warm.

Cons:

the sink in the bathroom was not draining properly needed to adjust the drain

2026-09-19 • via Nuitee
C
Clayton • solo_traveller • ca
8
Pros:

Comfortable setting.

Cons:

Itsy-bitsy bathroom.

2026-09-17 • via Nuitee
B
Boyd • couple • ca
10
2026-09-16 • via Nuitee
G
Gehrke • solo_traveller • de
9
2026-09-15 • via Nuitee
C
Celeste • extended_group • ca
10
2026-09-13 • via Nuitee
L
Lou • solo_traveller • ca
10
Great Stay!
Pros:

Fully renovated, clean, and great staff!

Cons:

Nothing.

2026-09-12 • via Nuitee
M
Marie-Line • family_with_children • ca
10
2026-09-12 • via Nuitee
J
JI • family_with_children • ca
10
2026-09-09 • via Nuitee
N
Nick • family_with_children • ca
6
Poor state of repair in room; excellent breakfasts
Pros:

Breakfast was superb - good service and great food.

Cons:

Room was not in a good state of repair - mould was apparent on wall.

2026-09-08 • via Nuitee
K
Kim • couple • ca
8
Extremely clean and nice front desk staff and good value for price
Pros:

The property was clean and renovated. The front desk staff over the top helpful. A bit further from downtown than I expected but made price very reasonable

Cons:

Extremely small bathroom and smaller room than expected. It was tight getting into bed on my side. Caffeinated coffee in short supply. Had to request multiple times Would’ve been nice to have some outdoor space to chill when we got back. There was enough property. Could be nice

2026-09-08 • via Nuitee
S
Sam • solo_traveller • be
8
2026-09-06 • via Nuitee