DoubleTree by Hilton Kingston - Newly Renovated

Hotels
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Doubletree by Hilton
9 (434 reviews)
1550 Princess Street , Kingston , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Very clean rooms and public areas
Polite and friendly staff (front desk, housekeeping, restaurant)
Convenient location near 401, downtown and shopping
Free/ample parking and modernized rooms
Good restaurant with varied menu; several meals praised
Comfortable property; many guests would return
Cons:
Breakfast criticized: à la carte with extra charges and no buffet
Pool is small or oddly located
Some communication issues (discounts, check-in time) and inconsistent staff handling
Occasional problems with in-room entertainment/internet
Limited or remote parking for some guests and awkward elevator access
Isolated reports of noisy corridors, AC noise, squeaky mattress, shower faucet issue and a peroxide smell in a room
No complimentary lobby coffee reported

Categories

Cleanliness
9.5
Multiple reviews explicitly praise cleanliness: 'very clean', 'propre', and positive mentions of housekeeping. One guest noted a peroxide smell in a room, but overall rooms and public areas are described as clean and well maintained.
Service
8.5
Service is frequently described as polite, courteous and hardworking (front desk, housekeeping, restaurant). However several reviews note communication issues (discount confusion, check-in time discrepancy) and at least one negative staff interaction, so service is generally strong but inconsistent.
Location
9.5
Location is repeatedly praised: easy to find off the 401, close to downtown, shopping and attractions; convenient to other locations and within a short drive of Kingston centre.
Room Quality
8.5
Rooms are modernized, comfortable and well appointed for most guests. Some negatives include a few reports of uncomfortable/squeaky mattresses, AC noise, an inoperable shower faucet for one guest, and a window that would not open.
Amenities
8.5
Free and ample parking is highlighted positively, but some guests note limited/remote parking spots and an inconvenient elevator location. Pool is described as small/oddly located. Major negative: at least one report of poor in-room entertainment/internet and no lobby coffee.
Value for Money
9
Perceived value is mixed: many guests feel the property is worth returning to given quality and modern rooms, but several complaints about breakfast being à la carte with extra charges (and no buffet) lower perceived value for some guests.
Food and Beverage
8.5
The hotel restaurant receives strong praise (varied menu, several excellent meals, large/clean dining area) and some guests called breakfast 'awesome.' However others object to the lack of a buffet and extra charges for items like specialty coffee.
Overall Experience
10
Overall sentiment skews very positive: multiple guests state they would stay again, describe a very nice property, quiet comfortable stays and friendly staff. While there are notable service and amenity complaints by a minority, the aggregate experience reported is excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:40

Property Description

Modern Amenities
Enjoy modern amenities such as free WiFi, cable TV, and a Keurig Coffee Maker in every guestroom.

Convenient Location
Located just a short distance from downtown Kingston and key attractions like Fort Henry National Historic Site and Belle Park Fairways.

Upcoming Renovations
Exciting improvements are underway, including renovations to enhance your future stay. Book now to experience the new and improved Ambassador Hotel & Conference Centre.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.




A water will be shutdown on August Tenth from 10 pm to 6 am .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Location

Guest Reviews

9
Based on 434 reviews
Cleanliness: 9.5
Service: 8.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 10
L
Laura • couple • fr
9
2026-08-22 • via Nuitee
K
kerenor • solo_traveller • il
9
2026-08-21 • via Nuitee
G
Gonzalo • family_with_children • es
8
Una opción para visitar las 1000 islas
Pros:

La piscina era agradable para terminar el dia. La galleta de bienvenida es un detalle que se agradece. La ubicación está a 15 min andando de la estación de trenes y a 20 min en autobus urbano del muelle de donde salen los barcos para la excursión de las 1000 islas

Cons:

Habia mosquitos en la habitación. El desayuno solo incluye una opción en el restaurante de al lado del hotel o un vale de 15 dolares para elegir otras opciones teniendo que pagar tu la diferencia. Las bebidas del desayuno no estaban incluidas, lo cual es cuanto menos extraño. El precio es caro para lo que ofrece

2026-08-17 • via Nuitee
C
Colleen • solo_traveller • ca
1
Pros:

Beds only, I can't say I would go back or use a Hilton stay again. Very disappointed.

Cons:

I was put in a Home 2 home location after booking Double tree Hilton. 231 was mold in the bathroom was at a tour when I was contacted by hotel after a complaint. Was asked to when I would return, and let them see regarding pictures I sent. No bathroom ventilation, with mold was a safety concern. They entered my room and cleaned it with my belongings in the room which I did not give permission to do. They wanted to move my belongings, and I talked to a manager and told them I would return later that evening. It was agreed that I would have a different room in the Double tree area when I returned from my tour. Ask at the desk for a new room key....not entering my room and using a toxic cleaner with my belongings there. Very disappointed I was given a new toom across the hall with once again no ventilation, bathroom door didn't close, no soap in shower, and shower wasn't clean to which I will be posting pictures of on Google review. All employees have only expresses apologizes of inconvenience. Safety of your visitor's should be the upmost importance, and the luxury of your priced rooms should be well kept. If I wanted a cheaper experience I'd could have stayed at a lower level priced rental.
Very disappointing.

2026-08-16 • via Nuitee
B
Bruno • couple • ca
10
Excellent rapport qualité prix/prix
Pros:

Tout était parfait

Cons:

Rien

2026-08-15 • via Nuitee
C
Christine • extended_group • fr
8
2026-08-15 • via Nuitee
V
Veronick • family_with_children • ca
6
2026-08-14 • via Nuitee
F
Francine • couple • fr
10
2026-08-13 • via Nuitee
D
Demassieux • solo_traveller • ca
8
2026-08-13 • via Nuitee
L
lonely_fox • family_with_children • cn
4
这样视野的客房，酒店应该清楚告知住客，或者在价格上有区别。
Pros:

1、地理位置尚可，容易寻找，酒店周围有加油站和麦当劳等。
2、我们预定了两间客房，希望能够安排临近的两间房间，酒店能够满足我们的要求。

Cons:

我们预定的两间客房的窗外没有景色，一堵建筑物的墙壁结结实实的挡住了视线，导致房间内的自然光线受到极大限制，影响了我们的心情。

2026-08-11 • via Nuitee
T
Tanja • family_with_children • at
7
Für Kurzaufenthalte dennoch okay
Pros:

Moder ausgestattet
Waschmaschine und Trockner vorhanden

Cons:

Die Zimmertüre konnte nur mit brachial Gewalt geöffnet und geschlossen werden. Scheint niemanden zu interessieren.
Noch dazu unsere nicht die einzige war die offensichtlich ein Problem hatte .
Sehr laut dadurch am Gang ,wenn die anderen Gäste nach Hause kommen .

Auf booking stand Frühstück inklusive.
Tatsächlich war aber ein bisschen anders.
Kein Buffett
Sondern ein Teller mit Baked Beans , Kartoffel Stücke knusprig , Speck oder Würstchen , Ei nach Wahl und Toastbrot . Geschmacklich aber eine 10/10

Entweder man nahm den Teller oder man bekommt einen Kredit von 15 Dollar wo man sich aus der Karte etwas aussuchen hätte können.
Kaffee und Milch waren auch extra zu bezahlen .

2026-08-11 • via Nuitee
J
Jodi • family_with_children • ca
6
The non government housing side was clean but small rooms. Not worth the price.
Pros:

Clean room. Nice pool

Cons:

Didn’t realize half of it was a government housing complex. It was nice that security was on every floor but that side of the building smelled of alcohol. The rooms were small. Not much space around the bed to walk. It was tight to fit in bathroom. It also took a long time to check in as there was only one person at the desk.

2026-08-09 • via Nuitee
C
Carlyn • couple • ca
7
2026-08-07 • via Nuitee
J
Jean-Paul • solo_traveller • be
8
Aangenaam hotel met gratis parking
Pros:

Ruime, propere kamers, comfortabele bedden met zachte matrassen, vast tapijt, ruime moderne badkamer met ruime douche, airco matig lawaai, gratis ruime parking aan het hotel, 8 min. rijden van Kingston centrum

Cons:

Er was geen ontbijtbuffet, maar enkel à la carte waarbij je alle gerechten boven 19 CAD moest bijbetalen, ook voor bijv. speciale koffies zoals latte of cappuccino diende je bij te betalen. Maar gerechten waren lekker en verzorgd en bediening werkte hard om je zo snel mogelijk te bedienen. Raam in de kamer kregen we niet open.

2026-08-03 • via Nuitee
F
FARAH-SYNTHIA • solo_traveller • ca
8
2026-08-03 • via Nuitee
R
Rainer • solo_traveller • de
9
2026-07-23 • via Nuitee
C
Christine • extended_group • ca
10
Pros:

Location was excellent to all other locations ie shopping, downtown area and my friend’s place.

Cons:

Only negative for me was the pool being small for the size of the hotel.

2026-07-23 • via Nuitee
B
Boniface • solo_traveller • ca
7
There’s a room for improvement given that there facilities seem to be newly renovated
Pros:

Clean and available parking spots

Cons:

Breakfast meals option needs to bee improved and learn from others hotels where they have buffet.
Room entertainment and internet were disastrous. I had to use my phone data

2026-07-23 • via Nuitee
K
Kevin • couple • us
10
Very good would stay here again
Pros:

Very nice property

Cons:

Nothing I didn’t like about it

2026-07-21 • via Nuitee
A
Andrea • couple • ca
10
Pros:

Very clean, staff are polite, this is the only hotel I like to stay in when I’m in Kingston.

2026-07-17 • via Nuitee