The Windsor Hotel

Hotels
7.4 (2527 reviews)
South Parade , Whitley Bay , gb

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Reasonable price
Cons:
Cleanliness issues
Noise disturbance
Aged and worn facilities

Categories

Cleanliness
5.29
Multiple reviews mention dirty linen, hairs on towels, and overall poor condition of the hotel.
Service
8.76
Overall friendly and accommodating staff, despite challenges presented by the hotel condition.
Location
8.8
Close to the beach and local amenities, a frequently mentioned positive aspect.
Room Quality
6.25
Some rooms described as hot or unsuitable, but large room sizes appreciated.
Amenities
7.28
Basic amenities are available, but the constant smell of smoke noted.
Value for Money
8.24
Generally seen as reasonable value for a budget hotel, especially for location.
Food and Beverage
7.29
Not specifically mentioned, assumed to be standard.
Overall Experience
7.26
Mixed reviews lead to a moderate overall experience sentiment, with both positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:27

Property Description

Luxurious Accommodations and Dining
The Windsor Hotel in Whitley Bay offers elegant and comfortable rooms, along with the Bazil Brasserie serving quality international dishes and fine wines. Indulge in fresh, regional produce and daily specials, all while enjoying scenic views of the Northumbrian coast.

State-of-the-Art Conference Facilities
Host your events in style at the Garden conference room, equipped with the latest audio visual technology for up to 80 delegates. Benefit from amenities like a digital projector, DVD player, and a sound loop for the hard of hearing. Syndicate rooms are also conveniently located nearby.

Convenient Location and Attractions
With discounts available for local attractions, easy access to Newcastle city via car or metro, and proximity to the Utilita Arena and St James Park football ground, The Windsor Hotel is the perfect base for exploring Whitley Bay. Don't miss out on local food, music festivals, and the renowned Great North Run.

Book your stay at The Windsor Hotel now for an unforgettable experience!

Important information:

For groups of 5 guests or more, The Windsor Hotel will require security deposits from each guest. These will not be refunded if there is any damage to the hotel. A maximum of 4 rooms are permitted per reservation. The price for a Full English breakfast includes full access to the continental buffet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.4
Based on 2527 reviews
Cleanliness: 5.29
Service: 8.76
Location: 8.8
Room Quality: 6.25
Amenities: 7.28
Value for Money: 8.24
Food and Beverage: 7.29
Overall Experience: 7.26
L
Lee • couple • gb
8
2026-07-03 • via Nuitee
P
Paul • solo_traveller • gb
2
Yes it is inexpensive but don't bother.
Pros:

The location was fine.

Cons:

Staff, rude and unhelpful. Room, carpet dirty, hairs in one of the beds, overall not cleaned to a satisfactory standard irrespective of price. No TVs, WiFi intermittent.

2026-07-02 • via Nuitee
N
Natalie • couple • gb
9
Lovely hotel
Pros:

Me and our daughter had a beautiful stay our room was tidy and clean the bed was really comfortable the staff was welcoming and friendly

Cons:

The windows were not wide enough to open and it was really hot in the room and there was no fan I didn’t get much sleep with the heat

2026-07-01 • via Nuitee
R
Ralph • extended_group • gb
8
Could do with aircon
Pros:

Breakfast was very good and service was very good

2026-07-01 • via Nuitee
S
stephen • couple • gb
7
Convenient for our trip and a good price.
Pros:

We did not have breakfast. Good location for us, good car park, friendly and helpful staff. Bus stop and shops close by. And wetherspoons..

Cons:

The windows could have opened wider and a fan would be good as the room was very hot.

2026-07-01 • via Nuitee
R
Richard • couple • gb
10
2026-07-01 • via Nuitee
L
Lorraine • family_with_children • gb
4
Nice break but wouldn’t go back there
Pros:

It was close to the town

Cons:

Only 2 of the windows opened slightly and it was so hot when asked if they had a fan they couldn’t help

2026-07-01 • via Nuitee
A
Amanda.Cleminson • solo_traveller • gb
8
Friendly Hotel
Pros:

Staff are very friendly.
Had a few problems but the staff bent over backwards to solve the problem. The staff are excellent. Great location for the beach & the Metro.

Cons:

Yes it could do with a makeover but that also shows in the excellent price. The rooms are very warm but the staff gave me a fan so that helped alot. Nothing to not like.

2026-06-30 • via Nuitee
S
sara • couple • gb
6
Overpriced for the standard.
Pros:

The location was great - couple of mins walk to the sea

Cons:

All the shared spaces were quite tatty and grubby. The carpets in the hallway were dirty and very old/frayed/patchy. Whilst the room was clean, the pillows were very old and thin, the bathroom was very old and tatty, lots of grout missing. My room looked out onto a flat roof at the front of the hotel which was full of broken glass. Overall this hotel needs a significant amount of maintenance. Staff were friendly though.

2026-06-29 • via Nuitee
P
Phil • couple • gb
7
Such a shame lots of positives but out waid by heat in the room and noise from across the road
Pros:

Staff were great, breakfast excellent. Room was clean and good except for heat and noise from nightclub.

Cons:

To hot with no additional cooling. Had to keep window open so didn’t sleep until around 2.30 when the nightclub closed. Was told the bar wasn’t open only to return and see the bar had been open.

2026-06-28 • via Nuitee
C
Carrie • solo_traveller • gb
8
2026-06-27 • via Nuitee
P
Patrick • solo_traveller • gb
1
Worst ever night sleep also with constant noise from night club over roof.
Pros:

Paid for breakfast on arrival at front desk and filled out form for the choice in morning and never received any breakfast and lady in dining room tried to charge me £4 for cup coffee even when I paid this the previous day also was chard twice for room so had to get refund for that also. .woman who served food in dining room very rude and unhelpful. Wouldn’t recommend this hotel

Cons:

The staff and the decoration in rooms

2026-06-27 • via Nuitee
S
Shaun • solo_traveller • gb
7
2026-06-26 • via Nuitee
C
Colin • solo_traveller • gb
8
Pros:

Hotel is close to town centre of Whitley Bay

Cons:

Nothing

2026-06-26 • via Nuitee
W
Wendy • solo_traveller • gb
6
Pros:

Where it was situated, the room size, and room facilities as good as could be expected.

Cons:

Lack of Air Con. Windows only open 2ins.
Broken lift.
Opposite an extremely loud and disturbing night club.

2026-06-26 • via Nuitee
K
Kevin • solo_traveller • gb
5
Pros:

The breakfast was good and it was hot, you put a list in the day before and it came on a tray when you sat down.

Cons:

The hotel is quite dated and needs work doing to it, the tv signal was hit and miss, the double beds could do with being a little bit bigger, and also there seem to be alot of single men in the hotel so I would not recommend it if you going to stay for a few nights and the parking is at a premium. Plus there was no air conditioning in the rooms which during this hot period makes the rooms uncomfortable at night.

2026-06-25 • via Nuitee
S
stuart • solo_traveller • gb
4
Pros:

You get what you pay for.
Bedding fine & plenty of hot water.
Convenient location for what we needed & 100 metres to beach.

Cons:

A very, very tired hotel in need of investment.
Noisey.
Wouldnt stay again

2026-06-24 • via Nuitee
P
Paul • solo_traveller • gb
8
2026-06-24 • via Nuitee
J
john • solo_traveller • gb
8
Good value for the price.
2026-06-23 • via Nuitee
G
Greener • solo_traveller • gb
8
Pros:

Hotel stay and being right next to beach

Cons:

Nothing to complain about

2026-06-23 • via Nuitee