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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Sauna
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Ski storage
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Public transport tickets
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Lower bathroom sink
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Process in place to check health of guests
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Face masks for guests available
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Security alarm
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Key card access
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Happy hour
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Supervised childcare/activities
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Ski storage
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Golfing on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Snow sports gear
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Charcoal grill
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Lakefront Views and Cozy Amenities
Holiday Inn Express & Suites Queenstown offers stunning views of Lake Wakatipu and the Remarkables Mountain Range. Enjoy a complimentary express start breakfast, high-speed WiFi, and a choice of pillows for a restful stay.
Spacious Suites and Relaxation Options
Unwind in the spacious suites with a separate lounge area and kitchenette. The outdoor terrace features a fire pit for cozy evenings. Guests can also indulge in the sauna, heated dryroom, and 24/7 gym access.
Convenient Location for Adventure
Located just a 5-minute walk from the city centre, guests can explore shopping, entertainment, and popular ski destinations like Coronet Peak and The Remarkables. With nearby golf courses and vineyards, there's something for everyone.
Book now for a memorable stay at Holiday Inn Express & Suites Queenstown.
When booking more than 4 rooms, different policies and additional supplements may apply.
In line with Government requirements and our own risk assessment, we require all guests over 12 years to be fully vaccinated if you wish to access the hotel and its facilities.
A deposit may be required at the property.
Property Policies
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Parking
No parking available.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children from 13 years old to 17 years old stay for NZD 30 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
I have stayed here before and loved it. Beautiful foyer nice places to sit . It felt luxurious. Beautiful breakfast area.
This time it was a building zone jack hammer going half the foyer not there. It was awful and so disappointing since I paid for 2 rooms and it was expensive but I did it as a treat for my family . I basically felt like crying when I got there.
I covered it off above.
It was good for the value of our 1 night stay, breakfast was good and the room was comfortable
The parking situation could've been better, just know since its in downtown queenstown, parking may be a bit hard and their parking can be full at times
Staff were great. Rooms were comfortable.
Didn’t like that there were renovations taking place that were not mentioned when we booked it just a short time earlier. Had to use gym down hill. Also, no cafe available. Did not like bathroom layout.
Helpfull & friendly staff. Convenient location. Parking was stress free
Limited space for breakfast due to the building alterations at the moment.
Everything was amazing
Nothing
Location and access
The hotel lobby was under construction we had booked to experience the bar and fire pit in the first instance however the fire pit was not available and seating for breakfast was limited. Although this was advertised on the hotels website it was not advised in booking.com website and was too later for us to change as we had arrived. Due AI you cannot make a complaint via booking.com who failed to advise on their website.
Our beds were too firm and uncomfortable.
Good facilities, excellent and friendly staff
None
Conforto das camas, localização
O hotel estava em obras e não fomos avisados antecipadamente, o café da manhã estava sendo servido no lobby, não tinha estacionamento disponível na primeira noite, se ouvia o barulho do quarto vizinho
Location
Where do I start! Management was chaotic.workmen Mixed with staff and others in a very chaotic environment. Eating breakfast in the middle of a construction zone is not safe with the noise of machinery and workmen tramping through dinning area with dirty boots....thinnest toilet paper I ve ever seen (used tissues), no toilet brush, no sky sports channels, basin drain has a problem, two people could not move around in the room at the same time, televisions throughout facility seemed to be having problems. No communication from staff. Foreign music played on sound system throughout facility.
Don't believe this is what tourists look for coming to NZ.
The rooms were very clean (honestly number 1 most important part in my opinion). Modern hotel within walking distance to town which was fantastic. Once upgrades are done I am sure it’ll be even better!
I’d say for MY personal preference the beds were very, very hard. Possibly more suited toward the Asian market which is understandable for the area but if you are accustomed to a softer bed just be prepared. The rooms are very small, if you’re looking for space then a standard King probably isn’t the best fit for you.
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