Crown Reef Beach Resort and Waterpark

Unfortunately, we rented 11 rooms for our softball team. 5 of the rooms in Tower 2 had problems with roaches even after a deep clean. There is black mold in several bathrooms. The outside for kids is great but for them to have to sleep in this conditions is embarrassing. The Board of Health should shut them down

Location was nice

Let’s go this was one of the best places I’ve stayed and I’ve stayed in a lot of places nice beautiful clean

Hotel is very nice, the pools are nice.
The service is questionable.
On my 2nd day I rented a cabana by the pool, I regret even wasting my money on that. I rented #6 for 4pm-10pm we came down at 415pm and there was a whole group of people on my cabana. I informed staff after not seeing any security for an hour I returned to grab n go and spoke with a guy thats when someone finally came down to speak. I called guest services and they promptly moved us to #7 but at that point I had already wasted almost 2 hours trying to even get to a cabana. I then spent another hour running around trying to use the 50$ food voucher was told by the staff at loco gecko they did not accept it, front desk told me they did. Finally a waitress knew what to do. Very frustrating experience.
The saving grace is Darlene at the tiki bar, exceptional service, very helpful and always a great attitude. She was the best part!

The water park

Darlene the barkeep is awesome

Darlene from the tiki bar has exceeded my expectations. She was very kind and helpful and overall very friendly and enjoyable to talk to. The drinks she made for me and my friend were amazing and i found myself coming back for a second one, when i did we both asked for a recommendation and she whipped up something that we both enjoyed. 10/10 experience, 10/10 person, 10/10 drinks.

La comodidad de la habitación
Pasamos una instancia muy bonita
Gracias a Dios

I stayed for four nights (Sunday through Thursday) after booking the Early Week Deal in a suite. Unfortunately, my experience was disappointing from the moment I checked in.

One of the advertised benefits of my package was a $100 credit to Loco Gecko. In addition, I purchased an extra $50 credit. At check-in, I was only given the $50 credit. I returned the following day, and it took approximately 30 minutes for staff to investigate the issue. They eventually added the $100 credit but, in the process, removed the $50 credit I had paid for. It ultimately took a third visit before the problem was finally corrected.

The room itself was also below expectations. It had a strong musty odor, there was visible mold on the curtain, and we found two roaches during our stay. The overall cleanliness of the property appeared to be lacking.

The pool experience was equally frustrating. By 8:00 a.m., every lounge chair was "reserved" with towels or personal items, yet many remained unoccupied for extended periods. This made it nearly impossible to find seating despite the chairs not actually being in use.

We also purchased the reusable souvenir cups, expecting to take advantage of the unlimited refills. However, the soda machines were frequently out of several beverages. When we asked the restaurant staff if they could refill our cups, they accommodated us once, but on a later visit the bartender rolled her eyes and remarked that it "wasn't her job."

Most disappointing was the lack of responsiveness from management. I raised these concerns multiple times throughout my stay, yet no meaningful effort was made to resolve the issues or improve our experience.

Overall, the property did not meet the standards I expected. Between the repeated service issues, cleanliness concerns, and lack of customer care, this was not an enjoyable stay, and I left feeling that my concerns were largely ignored.

The room was clean and comfortable. The pool and water park were great. Friendly staff. The price was very reasonable.
We will stay again.

Always get good rooms but this time we were located right across from the elevators and that was a little clustered coming out of our room but we still had a great time. Also wanted to mention staff Sophia at loco gecko who provided excellent service and bartender Darlene great service also

Forget what bad review you’ve seen or heard, this hotel was amazing for my family and I. The workers are endlessly working to keep the place clean, esp at the pools. Lots of staff available at the pool to assist in safety swimming and rules being followed. Everyone staff was so polite and helpful. The rooms were updated and so nice. My husband loved the AC the most. Even with the beach renovations going on, hotel was still making it fun and a great time for all guests. The family package offers when booking was a great day.

Sophia was an absolute delight! She ensured we had everything we needed/wanted, and had the sweetest personality! Truly a wonderful server!!