Best Western - Freeport Inn

No ice machine in the building.

I am concerned about the lack of lighting along the driveway at night! I can visualize someone mis judging and sliding down that hill to that vacant restaurant!!! Please add dome solar lighting!!! Also , the door to the building needs secure lock system.

The light over the bed was not working. They did not have an ice machine.

There was nothing about our stay at this facility that we liked. The toilet broke in the middle of the night but I was able to fix it. The sink in the bathroom had no stopper and the hot and cold were reversed. And there was a toothpaste cap down in the drain. The ice machine was inoperable. The beds rolled away from the wall when I tried to read sitting with my back against the wall. The room was uncomfortable and not very clean. Will never Stay at another Best Western again.

Cleaner room, actual depiction of the rooms instead of lies to get me to stay there . Ice machine . The property is obviously under construction I get it but staff looked in happy and didn’t have a good vibe

Incredibly dirty. We checked in at 8pm and my young child was ready for bedtime. The bathroom was filthy, used washcloths still in bathroom from the past guest, floor was covered in dark grime that stained the bottom of our socks, ring in bathtub. Bed appeared to be freshly made at least and since our child was so tired, we resolved to treat the bathroom like a public restroom, since we were so far from the front desk. (In the "inn" that you have to drive from the front desk to get to)
There was a hole in the wall instead of an outlet to plug your phone chargers.
Once our child was asleep, we realized the deadbolt was broken and there was no way for a guest in the room to secure the door. An all-glass front door is also unusually insecure for a hotel. We moved an armchair in front of the door, but security and cleanliness were inexcusable for any hotel, especially a national branded hotel.
We are experienced travelers, have had many questionable stays over the years, but this is the dirtiest bathroom I have ever encountered. In the morning, when I asked for a hairdryer (missing from room, as was ironing board) the front desk said "Oh, you're in the 'new' building."
The grime on the bathroom floor was comparable to an abandoned building and I do think that this building was likely unoccupied for some time. This should be investigated by the Best Western brand, because the "inn" is not up to standards.

Grounds weren’t easy to walk around, like getting to pool. It looks like some renovating of the landscaping is being done, so I assume that’s temporary. No breakfast offered on site.

Quiet room

We had issues with our keys being given to someone else, so when we entered our room someone was already there!!

Poor wifi, could not use my ipad or connect my phone and when I did there was no data flow.

Getting up to the hotel was ridiculous, and getting down, one car width on a STEEP incline with a deep valley on the side (no guardline)!

Place was very dirty, bad WiFi and totally bad response to the problems. Said maybe the weather was affecting the WiFi. Was in good weather and no storms.

Finding the parking at this place is hard at night. There are no lights in the street or surrounding areas at night to guide towards the parking lot. Fire alarm went off at 1 am in the morning and everyone had to evacuate the building. It was very difficult with kids under 10. No elevators or trolley to bring the luggage, have to carry it in hands.

It was ok.sta