Barceló San José

Hotels
•
Barcelo
8.8 (298 reviews)
Autopista General Canas 3km, El Robledal - La Uruca, San José, San Jose, 458-1150 , San José , CR
506-22202034

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Facilities

Full-service spa
Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Concierge service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly and helpful staff
Good location
Nice room quality
Cons:
Poor WiFi
Not all amenities available
Some negative service experiences
High restaurant prices

Categories

Cleanliness
8.35
Multiple reviews mention clean rooms, but issues such as an outdated shower head impact the score.
Service
9.35
Many reviews highlight friendly and helpful staff, though there are noted incidents of poor service.
Location
9.15
Close to the airport and well-maintained property contribute positively.
Room Quality
8.85
Rooms are described as nice and spacious, though some amenities are lacking.
Amenities
8.35
Certain amenities weren't available during the stay, impacting the overall rating.
Value for Money
8.85
Overall value is considered good, but some guests find certain services overpriced.
Food and Beverage
8.35
Restaurant prices are mentioned as too high, which affects the sentiment.
Overall Experience
9.15
Despite some negatives, guests enjoyed their stays and appreciated the hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:44

Property Description

Discover the ultimate getaway at Barceló San José, where luxury meets convenience in the heart of Costa Rica's vibrant capital.

Spa Bliss
Indulge in rejuvenating treatments at our full-service spa, featuring massages, body treatments, and invigorating facials designed to relax and refresh your senses.

Culinary Delights
Savor exquisite flavors at any of our 3 on-site restaurants or take advantage of 24-hour room service. Enjoy a casual snack at our café or unwind with a drink at the bar or poolside.

Recreational Amenities
Stay active with our outdoor tennis courts, refreshing outdoor pool, and sauna. Plus, stay connected with complimentary Wi-Fi and concierge services to cater to your every need.

Elevate your San José experience—book your stay at Barceló San José today!

Important information:

  • The seasonal pool will be open from January to December.
  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 3 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.8
Based on 298 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.15
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.15
A
Amanda • family_with_children • us
9
Very nice place to stay and great value
Pros:

Lots of options to eat, beautiful outside area, and clean

Cons:

Water temperature and pressure were lacking

2026-06-20 • via Nuitee
T
Timothy • couple • cr
7
Pros:

We have been coming here for years. We love the hotel. Excellent local,

Cons:

Since the pandemic the service has suffered and staff is always changing. i.e. They can't seem to get the request straight these days. King bed, view of the park, this is all we have asked for the last 10 years, they constantly get it wrong now. Oh! and we used to get free upgrades because they knew us....

2026-06-20 • via Nuitee
C
Chiara • solo_traveller • fi
10
2026-06-18 • via Nuitee
P
Paul • solo_traveller • co
10
Excelente
Pros:

Todo. Ubicación, comida, todo

Cons:

N/A

2026-06-18 • via Nuitee
M
Monica • solo_traveller • es
9
2026-06-18 • via Nuitee
G
Gina • family_with_children • us
7
Pros:

Beautiful property, excellent breakfast buffet.

Cons:

They left us stranded at the airport even though we had pickup service from the hotel. They claimed that the driver was at the airport but he never showed up. We finally found a ride but we were unsure that we were safe until we got to the hotel. They didn’t seem all that concerned about us. We might not stay there again because of being left to fend for ourselves. We left two days early and no one offered any kind of a refund. I would have liked an explanation because they would not even close out our bill until the end of our scheduled stay. Bad policies from the airport pickup to checkout.

2026-06-17 • via Nuitee
E
Elena • solo_traveller • sv
10
Muy bien ubicado, volveré a buscarlo
Pros:

Todo limpio y cómodo

Cons:

No tengo comentarios

2026-06-12 • via Nuitee
F
Felipe • couple • cr
10
Pros:

comodidad

2026-06-11 • via Nuitee
M
Melanie • solo_traveller • us
9
Very attentive staff super clean, nice views and large rooms.
Pros:

Very secure and the staff is very attentive.

Cons:

You cannot take a walk down the street so to say. The property is surrounded by high speed roads.

2026-06-11 • via Nuitee
K
kurtlM3382LL • Family
10
Great hotel in Costa Rica!
Pros:

We have truly enjoyed our stay at this hotel! The gardens are beautiful. The accommodations are wonderful wonderful the included dining dining has been amazing! The pool is nice and includes covered areas and hammocks. Everyone here has been so accommodating, friendly and just very happy.

2026-06-10 • via Tripadvisor
F
Francia • solo_traveller • hn
7
Pros:

El servicio y la comida excelente

Cons:

Las camas están antiguas y el colchón ya tiene desperfectos.

Sería bueno cambiarlo por un ortopédico

2026-06-10 • via Nuitee
K
Kevin • couple • gb
8
2026-06-09 • via Nuitee
E
Edaina • family_with_children • pr
9
Muy bueno y seguro.
Pros:

El personal fue muy amable. El ambiente es muy seguro. Es un lugar céntrico si deseas visitar la capital.

Cons:

No siempre se desayuna en el hotel porque las excursiones salen muy temprano, pero los días que desayunamos, el buffet de desayuno es muy caro.

2026-06-08 • via Nuitee
M
Mona • couple • de
7
2026-06-08 • via Nuitee
K
KateDIndy • Family • South Bend, Indiana
6
Tiny room, pretty hotel
Pros:

Room was advertised as king + an additional bed (we were 3 adults). Ended up being a single and a double in a very small room. Not a comfortable space for 3 adults.
Lovely building though.

2026-06-05 • via Tripadvisor
F
Frank • solo_traveller • us
8
Super hotel
Pros:

Sehr gutes Hotel, habe Upgrade bekommen

Cons:

Bei meinem Einchecken hat die Front desk Person sich 5 x ablenken lassen und sich nicht auf den Prozess konzentriert. Einfach weggegangen und mit jemanden gesprochen. Ansonsten nett. Eine Stuhllehne gebrochen. Reinigungspersonal gibt das nicht weiter

2026-06-05 • via Nuitee
A
Alan • couple • us
10
you srvice sucked
Pros:

you srvice sucked

Cons:

you srvice sucked

2026-06-01 • via Nuitee
J
Juan Carlos • solo_traveller • cr
10
Pros:

Personal amable, Bonitos jardines

2026-06-01 • via Nuitee
U
Ulf • family_with_children • se
10
2026-05-30 • via Nuitee
N
Nicola • solo_traveller • gb
1
AWFUL- Don’t Book Here
Pros:

Nothing

Cons:

AWFUL do not book here- it’s not a true Barcelo!!
Bad breakfast
Bad customer service
40 minutes to check in
Rooms circa 1997
This place needs significant investment and customer service training

2026-05-29 • via Nuitee