Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Central location
Excellent food quality
Cons:
Room size concerns
Issues with deposits and communication

Categories

Cleanliness
8.53
Some reviews noted issues with space and amenities; overall cleanliness was acceptable but could be improved.
Service
10
Consistently praised for exceptional staff and service experiences.
Location
9.5
Central location is convenient and well-received by guests.
Room Quality
8.54
Room size was critiqued by some guests, but overall well-appointed.
Amenities
8.99
Amenities are good but not extensively mentioned in reviews; general satisfaction.
Value for Money
9.02
Overall value meets expectations for a luxury hotel.
Food and Beverage
9.48
Breakfast and dining experiences received high praise.
Overall Experience
9.53
Guests expressed a high level of satisfaction overall, with specific mentions of memorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:33

Property Description

Luxurious Accommodations
Kimpton Shinjuku Tokyo offers elegantly designed rooms equipped with modern amenities like a flat-screen TV, fridge, and luxurious toiletries. The cozy rooms provide a comfortable retreat after a day of exploring the vibrant city of Tokyo.

Convenient Location
Located just a short walk from Shinjuku Station, our hotel is the perfect base for exploring Tokyo's attractions. From the nearby Kumano Shrine to the Shinjuku Gyoen National Garden, guests can easily immerse themselves in the rich culture and beauty of the city.

Exceptional Services
Enjoy top-notch services such as room service, concierge assistance, and ticket booking to enhance your stay. Our friendly staff is dedicated to ensuring you have a memorable experience at Kimpton Shinjuku Tokyo.

Experience luxury and convenience at Kimpton Shinjuku Tokyo. Book your stay now to indulge in a truly unforgettable hotel experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 4000 per day.

Location

Guest Reviews

9.2
Based on 432 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 8.54
Amenities: 8.99
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.53
Y
yongn191 • Family
4
Ear plugs?????
Pros:

Be aware that this hotel provides ear plugs for a reason. It was easily the noisiest hotel I’ve ever stayed in.....the road and traffic noise at night was unbearable without them. It’s pretty ridiculous to need ear plugs just to sleep in what’s supposed to be a 4-star hotel. Next time, I’d stay at the Park Hyatt instead.
Also, take a pass on the strawberry buffet… it was a joke, to say the least.

2026-05-13 • via Tripadvisor
E
elainedA3914QG • Couples • San Francisco, California
6
Not the greatest
Pros:

I knew Mr. Kimpton back in the day and I don't think he would be happy with what IHG has done to his name. Location was quiet but at least 15 min walk to Shinjuku Station and all the action. I asked the hotel for restaurant recommendations and they knew nothing. Told me no sushi restaurant would also serve cooked food which was totally false. We found a great one on our own. Asked if they would mail postcards; they sent us to the convenience store; they sent us back to hotel!! Staff at Rooftop bar was not friendly. We had to beg to be seated (at opening) at bar and was told we needed reservations but, after 1 hour at the bar, no other guests were there. And the pours were REALLY stingy. Knowing how great his original hotels and restaurants were, I was very disappointed. HOWEVER, Adam (from Edinburgh) was a great help to us many times and deserves to be commended for his command of the Japanese language and helpfulness.

2026-05-12 • via Tripadvisor
T
tjstjs • Couples • Phoenix, Arizona
10
Very nice stay
Pros:

Excellent staff, helped us from moment of arrival. Rooms very clean, great views from floor 12. Very nice social hour, drinks and appetizers.
The Jones cafe- good coffee and lunch options. The District restaurant provides both a lounge and full menus, providing a lot of choice.
Nice quieter location, 12 min walk to the hustle and bustle of Shinjuku station. Reception staff arranged taxis quickly.

2026-05-11 • via Tripadvisor
N
Nikolay • couple • ru
3
2026-05-11 • via Nuitee
K
K8696KLmelissaj • Family
10
Overall Great Hotel
Pros:

We stayed here for 6 nights and really enjoyed it. Nice rooms with city view, great location, super helpful and friendly staff, and the convenience of a restaurant inside the hotel was very nice. I would definitely stay here when I go back to Tokyo.

2026-05-09 • via Tripadvisor
J
Jennifer • extended_group • gb
10
Great experience. Stayed as was racing in the marathon and was very convenient for the start line
Pros:

Location, staff, restaurant and food

Cons:

Nothing

2026-05-09 • via Nuitee
M
Mimi • extended_group • gb
9
Felt very lucky to have 3 nights here. What a treat.
Pros:

I really liked the feel of the hotel, friendly staff and quite small which I liked.

Cons:

If there was one thing I’d improve it would be the speed of service in the restaurant. Coffees took too long.

2026-05-08 • via Nuitee
J
Jeffrey • couple • au
10
2026-05-08 • via Nuitee
F
Five-star-critiques • Friends getaway • Gold Coast, Queensland
10
Outstanding experience
Pros:

Good: 15 mins walk from Shinjuku station. Decent sized rooms with luxury furnishings, PJs and towels. Took me three days to find the cleverly concealed fridge. Breakfast a la carte. Service good. Daily evening social with very good wine and canapes. They discovered it was my birthday and left a card and presents in the room, as well as congratulating me at the evening get together. One of the reception staff was really helpful in booking our luggage on to our next destination. Lots of English spoken. Dogs are allowed at dinner which was very cute.
Not so good. A bit tired here and there, such as wooden tables in the restaurant looking a bit knocked-around.
Highly recommended.

2026-05-05 • via Tripadvisor
B
Bill • couple • us
10
High value, clean, modern excellent service value and food options.
Pros:

Breakfast was outstanding. I had to take several private calls in the morning from the US - the staff were wonderful hosts and accommodated my needs.

Cons:

Honestly was excellent experience.

2026-05-05 • via Nuitee
S
sergio • solo_traveller • gb
10
2026-05-04 • via Nuitee
C
Cherdsak • solo_traveller • th
8
2026-05-01 • via Nuitee
D
davidcD3116HM • Couples
10
Kimpton Shinjuku, You’re charming and delightful, all smiles on that Blurple bike :)
Pros:

This was a lovely hotel with Westernized vibes. And if you’re a cyclist back home, this is a major plus as a hotel bike is offered for exploration around the wonderful city. Lobby greeted immediately with flavored water dispensers, wonderful way to be welcomed after a short walk from Shinjuku station pushing our luggage. Booked via Amex enabled a wonderful breakfast benefit that was amazing. Non-buffet style with very delicious dishes and beverages. Only gripe is that service is just a bit slow. The rooms were exceptionally clean and modern, love the stone floor shower detail and the extra deep tub. Kedar and Gagan were wonderful with hotel information and bike rental services. The front desk ladies as well as the Social hour group were tremendous in service. This was a unique hotel as not many hotels offer a bike to be able to explore the city in a more fun and exhilarating manner. Walking can only cover so much distance. 10/10 would stay at the Kimpton again.

2026-04-29 • via Tripadvisor
M
Michael • solo_traveller • us
8
2026-04-26 • via Nuitee
S
Smartcookie1 • Couples • London, England
10
Cool and trendy NYC style hotel
Pros:

Very cool and classy hotel. From the minute arrived the staff were professional, courteous and super helpful. A trendy a very trendy hotel in the heart of the city.

2026-04-23 • via Tripadvisor
L
Lukas • family_with_children • gb
9
Great saty!
Pros:

Great location, beautiful hotel

Cons:

Nothing to mention

2026-04-14 • via Nuitee
G
Global00973200399 • Friends getaway
10
A fantastic hotel choice in Tokyo
Pros:

A fantastic stay at the Kimpton Shinjuku. The hotel is situated about a 15 minute walk from Shinjuku Station and neighbourhood which made it very easy to get around Tokyo. The check-in, friendliness of the staff and comfortable room with lovely amenities made our stay 5 star. A special mention to Alex the concierge for all of his help with restaurant bookings. Thank you Alex!

2026-03-30 • via Tripadvisor
W
W6559LTfrankm • Couples • Melbourne, Victoria
10
Sakura season visit
Pros:

Stayed here a few times before and it never disappoints. Very well appointed hotel run by friendly efficient staff located a stones through from the heart of Shinjuku

2026-03-28 • via Tripadvisor
Y
Y8514FCnigelm • Couples
10
Start your day with a smile at the Kimpton Shinjuku!
Pros:

We had a wonderful time in Tokyo made extra special by the incredible and friendly barista I Wayan at the café, who makes the most amazing complimentary cappuccino every morning to start every day on a happy note. Don't miss your morning coffee here!

2026-03-28 • via Tripadvisor
J
J4576PWjonathanf • Couples
10
Great experience at the Kimpoton
Pros:

Loved the hotel. It was in a great location. The staff was superb. The room was very clean and modern. Would definitely return.

2026-03-23 • via Tripadvisor