Crowne Plaza Sydney Darling Harbour by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.5 (1577 reviews)
58 Bathurst Street , Sydney , AU
+61 2 9063 0100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean rooms and facilities
Great location near Darling Harbour
Heated pool and good pool area
Excellent room service
Comfortable beds
Dog friendly
24-hour reception
Cons:
Small rooms / limited storage (no drawers)
Misleading or poor room views (advertised city/harbour view)
Gym very small and poorly ventilated
High parking fees not disclosed upfront
Perceived as overpriced / poor value for money
Limited breakfast options for international guests
Occasional unfriendly bar staff

Categories

Cleanliness
9
Consistently praised as very clean in multiple reviews (rooms, bathrooms and facilities).
Service
9.5
Staff repeatedly described as friendly, helpful and accommodating; went above and beyond for families and resolved room issues promptly.
Location
9
Convenient location close to Darling Harbour and attractions, though some guests were disappointed by non-harbour/city views in certain rooms.
Room Quality
8
Comfortable beds and generally pleasant rooms, but multiple mentions of small room size, lack of drawers/storage and misleading view descriptions.
Amenities
8.5
Heated pool and pool area were highlights and dog-friendly/24-hour reception praised; however the gym was described as very small and poorly ventilated.
Value for Money
7
Several guests felt the hotel was overpriced for the experience; parking costs were high and not always disclosed upfront.
Food and Beverage
8.5
Room service received strong praise and breakfast was described as good by some, though others noted limited breakfast options for international guests.
Overall Experience
8.5
Generally positive stays with helpful staff, comfortable rooms and good amenities, tempered by occasional issues with room size, views and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Rooftop Heated Pool and 24-Hour Fitness Centre

Enjoy a refreshing dip in the rooftop heated outdoor pool or keep up with your fitness routine at the 24-hour fitness centre during your stay at Crowne Plaza Sydney Darling Harbour.

Dining Options and Free WiFi

Indulge in a variety of dining experiences at the on-site restaurant, bar, and cafe, offering everything from breakfast to evening cocktails. Stay connected with unlimited free WiFi throughout the property.

Luxurious Guest Rooms and Amenities

Relax in spacious guest rooms featuring marble bathrooms, walk-in showers, and organic amenities. Unwind in style with contemporary decor, sofa areas, and modern technologies like Chromecast and Bluetooth speakers.

Book your stay at Crowne Plaza Sydney Darling Harbour now to experience these upscale amenities and convenient location near Sydney's top attractions.

Important information:

Please note that there is a1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.5
Based on 1577 reviews
Cleanliness: 9
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.5
S
shailendra • solo_traveller • jp
7
2026-11-04 • via Nuitee
T
Tim • solo_traveller • gb
8
2026-11-04 • via Nuitee
S
Shirley • couple • au
9
2026-11-02 • via Nuitee
C
Cheng Yan • couple • fr
8
Chin du restaurant n’a jamais dit bonjour même quand je lui dit d’abord
2026-10-28 • via Nuitee
S
Sue • solo_traveller • au
10
Awesome
Pros:

Clean great staff

Cons:

.

2026-10-27 • via Nuitee
J
Jo • family_with_children • nz
7
Comfortable enough - nice breakfast
Pros:

Good location, helpful staff, comfortable rooms but no drawers to put clothes

Cons:

Gym was very tiny with barely room to move and didn’t seem to have air conditioning. Staff in the bar could have been friendlier

2026-10-26 • via Nuitee
T
Te Aroha • couple • au
8
Would definitely stay here again
Pros:

Everything.

Cons:

N/a

2026-10-22 • via Nuitee
A
Alison • family_with_children • au
9
Pros:

Great location. Heated pool a highlight for the kids. Room service had excellent food.

Cons:

The “city view” rooms are not city view and should be advertised as such. They are street view at best.

2026-10-19 • via Nuitee
R
Rob • couple • au
6
Staff friendly, facilities clean good location to Darling Harbour
Cons:

Room was advertised as city outlook. Disappointed room Looked out onto a lane way, wall and balcony of adjoining building. Was not expecting harbour views but had to keep blind down during whole of stay meaning no natural light.
Was advised we had been upgraded.

2026-10-16 • via Nuitee
L
Lesley • couple • au
10
Lovely helpful staff, close walk to Darling Harbour.
Pros:

Large comfortable room, very comfortable beds, quiet, no street noise.

Cons:

N/A

2026-10-15 • via Nuitee
M
Milad • couple • au
8
A pleasant and comfortable stay, but overpriced for the experience and not quite up to my five-star expectations.
Pros:

Overall, it was a good and comfortable stay. The bed was comfortable, and the bathroom was clean, well-maintained, and pleasant to use. The facilities were generally good, and the staff were helpful and accommodating. Although I initially had an issue with the room I was assigned, the staff were understanding and resolved it promptly without any resistance, which I appreciated. Overall, the experience was positive, although nothing particularly exceptional compared to other five-star hotels I have stayed at

Cons:

I felt the hotel was overpriced for what it offered. I’ve stayed at similar five-star hotels in Melbourne for almost half the price. The initial room was disappointingly small, especially for our anniversary, although the staff changed it promptly. The view was nothing special, and the breakfast had very limited options, particularly for international guests. I wouldn’t pay extra for breakfast again.

2026-10-13 • via Nuitee
H
Hali • family_with_children • au
10
Staff friendly and so happy to help and accommodate us
Pros:

Close to everything

2026-10-11 • via Nuitee
S
Sazia • family_with_children • nz
9
2026-10-10 • via Nuitee
B
Burcu • family_with_children • nl
8
Good stay in Sydney!
Pros:

The location was great, and the staff was amazing. Good for a short stay, we picked a junior suite so not sure how big the other rooms are, but ours was good for 3 people.

2026-09-18 • via Nuitee
N
Nikki • couple • au
8
Overall great cant wait to come back use the pool
Pros:

Happy Hour

2026-09-17 • via Nuitee
T
Tracey • solo_traveller • au
10
2026-09-17 • via Nuitee
D
Dean • couple • au
9
Great dog friendly location - parking is pricey
Pros:

Dog friendly, very clean, close to Darling Harbour, Room service food and service was excellent, Breakfast was also very good. 24 hour reception is nice. Great pool area. Great KS bed, good TV.

Cons:

$65 a day for basement parking not mentioned upfront. Pretty small room. Thought it was closer to main Darling Harbour area than it was. Had to climb a lot of steps to get to Darling Harbour Restaurant precinct. Not cheap but glad they accepted our dog.

2026-09-16 • via Nuitee
J
jennifer • couple • au
10
Pros:

Room was great and breakfast was delicious 😋

2026-09-13 • via Nuitee
D
David • solo_traveller • au
7
2026-09-06 • via Nuitee
B
Basit • couple • au
1
Avoid if you can
Pros:

I wouldn’t recommend Crown Plaza to families based on my experience. It may be suitable for someone travelling for business who needs a quick stopover, but even then, I found it far too expensive for what was offered.

When I made the booking, I spoke with Brendan, who was helpful as I had an issue with the reservation. I booked for three people but initially received confirmation for only two, including breakfast. Brendan advised me that upon arrival I would need to pay $75 for the additional person, which would cover the extra bed, while breakfast would also be included for the additional guest.

Unfortunately, the confusion continued when I arrived. The receptionist initially had no idea why she was charging me the $75 and told me it was for breakfast. I explained that I had been told the $75 was for the extra bed, while breakfast was separate for the additional person. Eventually, she acknowledged that I was correct, but there was no apology or acknowledgement of the inconvenience. A simple note on the booking could have avoided the whole situation.

The room itself was clean but very small and nothing particularly special for the price. I paid around $580 in total, and honestly, I felt it was not good value for money. The bathroom also wasn’t properly cleaned — there was leftover hand wash around the sink and it clearly hadn’t been wiped properly.

The following morning at breakfast, there was another issue. The staff initially told me breakfast was only included for two people. I again explained that I had paid for the additional guest. After checking, they eventually came back and confirmed that I was correct. By this point, it was becoming quite frustrating to repeatedly explain the same thing.

As for the breakfast itself, I found it very average. I have stayed at several five-star hotels in Sydney and experienced much better quality and variety. I asked for a sunny-side-up egg, but the first one was almost raw while others were overcooked.

2026-09-06 • via Nuitee