Holiday Inn Franklin - Cool Springs by IHG

Hotels
•
IHG
8.3 (143 reviews)
1738 Carouthers Pkwy, Brentwood, Tennessee, 37027 , Brentwood , US
+1 615-277-8700

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Conference space
Golfing nearby
Internet access in public areas - surcharge
Safe-deposit box at front desk
Express check-out
Internet access in public areas - high speed
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly and professional staff
Comfortable beds
Clean property reported by many guests
Outstanding breakfast / excellent restaurant
Safe/good parking
Convenient, walkable location
Handy in-room pump toiletries
Cons:
Some rooms show age: stains, humidity, dirty carpet, silverfish
Occasional service issues (breakfast charge dispute, slow lobby computer)
Language barrier with some housekeeping reported
Isolated billing/security deposit problems

Categories

Cleanliness
7.6
Mixed reports: many reviewers called the property and rooms clean and well refreshed daily, but several noted issues (musty/mildew, humidity, stains, dirty/sticky carpet, silverfish) so cleanliness is slightly below average.
Service
8.9
Generally strong service: multiple mentions of friendly, inviting and professional staff (specific praise for Sri and hosts). A few service-related problems (breakfast overcharge dispute at check-in, slow public computer, language barrier with some housekeeping) temper the score slightly.
Location
8.5
Positive location feedback: walkable neighborhood, convenient to downtown, civil war sites and a shopping mall; overall convenient and safe feeling.
Room Quality
7.6
Mixed room quality: many guests praised very comfortable beds, but others reported aged finishes, humidity/mustiness, stains, pests (silverfish), and at least one very firm/rock-hard bed.
Amenities
8.4
Amenities generally satisfactory: good/secure parking, helpful in-room pump bottles for toiletries, breakfast offerings praised by some; limited kiosk offerings and a slow public computer were noted as negatives.
Value for Money
8
Perceived value is generally positive (reasonable rates, convenience), but isolated issues (breakfast charge dispute, pending security deposit refund) reduce confidence in value for some guests.
Food and Beverage
8.8
Food widely praised: several reviewers called the restaurant excellent and the breakfast outstanding; food service and hostess received high marks.
Overall Experience
8.6
Overall mostly positive: many guests would stay again and found the stay comfortable and safe; a minority experienced issues significant enough to say they likely wouldn't return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Recreational Amenities
Indulge in the outdoor pool and fitness center for a rejuvenating experience during your stay.

Dining and Entertainment
Savor a delicious meal at the on-site restaurant or unwind with a drink at the bar/lounge.

Event Spaces and Business Services
Benefit from the 24-hour business center, banquet hall, and meeting room for seamless events and conferences.

With its convenient location near CoolSprings Galleria, Holiday Inn Franklin - Cool Springs, an IHG Hotel in Brentwood offers a perfect blend of comfort and accessibility. Experience a relaxing stay with top-notch amenities and excellent service. Book now for an unforgettable getaway.

Important information:

  • The seasonal pool will be open from May to September.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 27

See all policies

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 143 reviews
Cleanliness: 7.6
Service: 8.9
Location: 8.5
Room Quality: 7.6
Amenities: 8.4
Value for Money: 8
Food and Beverage: 8.8
Overall Experience: 8.6
C
Charles
8
Pros:

Parking was safe

2025-10-12 • via Nuitee
Z
Zachary
10
Pros:

Sri was so inviting from the moment we stepped into the lobby. The hotel does look a little dated but was clean and the bed was very comfortable! Would def stay again

2025-10-05 • via Nuitee
J
Julianne • friends
10
Pros:

Our stay was great. The room was clean. The bed was very comfortable.

2025-10-04 • via Nuitee
G
Gerald • partner
8
Pros:

Staff were friendly, all & all enjoyed

2025-09-23 • via Nuitee
L
Lynn • partner
10
Pros:

This was a lovely Holiday Inn. Our room was clean. Everything was fresh and "refreshed" daily. The facility was convenient and felt quite safe. The neighborhood was walkable. People were very nice. I highly recommend.

2025-09-19 • via Nuitee
J
Joseph
10
Pros:

Awesome

2025-09-10 • via Nuitee
T
T J • family
10
Pros:

Quiet, clean friendly staff, convivence and cost.

2025-09-06 • via Nuitee
R
Ryan • family_with_children
4
Pros:

The room has a lot of humidity and stains.

2025-08-31 • via Nuitee
S
Sandra
10
Pros:

Was as expected.

2025-08-31 • via Nuitee
S
STEVE
10
Pros:

aa

2025-08-12 • via Nuitee
L
Lauren • partner
6
Pros:

The condition of the interior in our room was aged...the finish on the door handles were chipping or rubbed off, the carpet was dirty and sticky and there were silverfish and spiders in the bathroom. The lobby was nice but didnt have much available in the kiosk. We needed to use the public computer in the lobby to find a restaurant and it was incredibly slow. Great parking and our experience at this Holiday Inn was good, probably would not stay here again.

2025-08-04 • via Nuitee
D
Demechal • friends
8
Pros:

Good place to stay

2025-07-28 • via Nuitee
S
Stephen
10
Pros:

Breakfast was outstanding, the hostess was top of the line.

2025-07-28 • via Nuitee
R
Roger • partner
10
Pros:

Property clean, Room clean, Staff friendly and professional, room rates reasonable.

2025-07-24 • via Nuitee
V
Verified traveler
8
Overcharged for Breakfast
Pros:

When I made this reservation, I chose the option of breakfast for 2, for myself and my wife.
When checking in at the hotel, the receptionist stated that I had only paid for one breakfast, which was not even an option when reserving the room for 2 adults.
I showed her the Hotels.com app showing “breakfast for 2” or “no extras” being the only options. She said I would have to contact Hotels.com about this.
She went on to say if I wanted breakfast for 2 people, I would have to pay an additional fee.
I will avoid this hotel.

2025-07-18 • via Nuitee
G
Guillermo • family
10
Pros:

Very good

2025-07-18 • via Nuitee
A
anna
10
Pros:

Very clean and welcoming

2025-07-12 • via Nuitee
M
Monique
8
Pros:

Comfy bed. Nice staff. Perfect for a quick sleep.

2025-07-11 • via Nuitee
T
todd
10
Pros:

Enjoy stay

2025-07-10 • via Nuitee
K
Kim • partner
6
Pros:

Good location close to civil war sites and downtown Main Street.

2025-07-09 • via Nuitee