Best Western Plus New England Inn & Suites

Hotels
•
Best Western Plus
8.2 (639 reviews)
2253 Berlin Turnpike , Berlin , us
+1 860-828-3000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
clean facilities
helpful staff
great location
nice amenities
Cons:
outdated room fittings
issues with linens
poor breakfast variety

Categories

Cleanliness
7.61
Multiple reviews indicate that while the hotel was generally clean, there were some issues with linens and room upkeep.
Service
9.08
Staff were consistently reported as helpful and polite.
Location
9.12
Positive mentions about the optimal location and accessibility to nearby amenities.
Room Quality
7.57
Comments suggest rooms could use updating and faced some heating issues.
Amenities
8.6
Enjoyable amenities like the pool and jetted tubs were well-received.
Value for Money
8.06
Some feedback indicated that prices may not fully align with the quality of the offerings.
Food and Beverage
7.11
Breakfast received mixed reviews with complaints about repetition and quality.
Overall Experience
8.48
Generally positive feedback despite some shortcomings in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:40

Property Description

Convenient Location near Dinosaur State Park
Located just 13 km from Dinosaur State Park, the Best Western Plus New England Inn & Suites in Berlin, Connecticut offers a perfect base for exploring the area.

Comfortable Rooms and Relaxing Amenities
Guest rooms are well-equipped with coffee/tea maker, microwave, and cable TV. Upgrade to rooms with whirlpool tubs and fireplaces for a luxurious stay. Unwind at the indoor swimming pool or fitness centre.

Great Facilities and Services
Enjoy a full breakfast and complimentary newspaper daily. Need to work? Make use of the business centre with copy and fax services. Plus, with free WiFi and on-site parking, your stay is made even more convenient.

Book now for a delightful stay in Berlin, Connecticut!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
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Guest Reviews

8.2
Based on 639 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.48
M
Michelle • solo_traveller • us
2
What should have been a simple overnight stay became unsettling.
Pros:

The bed was comfortable.

Cons:

Before my arrival, I received a voicemail message asking me to confirm my reservation, even though I had already confirmed my stay online. It was frustrating to have to call back and confirm a second time.

When I arrived at the hotel, there was no attendant at the front desk. After waiting, I left to look for another place to stay, but because I couldn't find another available hotel, I returned, checked in, and went directly to my room.

The room itself was clean, and the bed was comfortable. However, both the room and bathroom were noticeably dated and in need of renovation. The refrigerator was unstable, wobbled when touched, and looked as though it should have been replaced long ago.

My first night (Friday) was unpleasant. Around 9:00 p.m., I called the front desk to report loud music with heavy bass that sounded like a constant "sneaker in the dryer" thumping. I was told to call back if it continued. That response was unacceptable. I made it clear that if the noise wasn't addressed, I would contact the police. The noise stopped shortly after i received a call back from the attendant.

The second night (Saturday) was even worse. There was what sounded like either gunfire in the parking lot or someone clearing the chamber of their gun discharging multiple rounds. I stayed in my room because I didn't feel safe. Out of concern, I looked up crime information for the area and learned it has a reputation for high crime, including reports of human trafficking.

I was relieved to check out at 6:15 a.m. on Sunday. While the room was clean and the bed comfortable, the excessive noise and serious safety concerns made this one of the worst hotel experiences I've had. I will not be returning.

2026-07-24 • via Nuitee
P
Pizarro • solo_traveller • us
10
Everything good with always. Very quiet. The breakfast was great 10/10 Thank you for always.
Pros:

Awesome 10/10

Cons:

Everything good.

2026-07-22 • via Nuitee
M
Martin • family_with_children • nl
7
2026-07-18 • via Nuitee
S
Shani • solo_traveller • il
8
2026-07-17 • via Nuitee
E
Elsie • couple • us
10
2026-07-16 • via Nuitee
N
Natalye • solo_traveller • us
8
2026-07-15 • via Nuitee
J
Juan • couple • us
10
Lugar de descanso y relajamiento.
Pros:

Un buen lugar de estancia. Muy limpio, muy tranquilo, recomendado para cualquier ocasión.

2026-07-13 • via Nuitee
L
Lescano Estrada • couple • us
8
2026-07-11 • via Nuitee
B
Boyd • solo_traveller • us
10
ODP CT 2026 USYS
Pros:

Everything

Cons:

Breakfast could use more variety

2026-07-10 • via Nuitee
F
Fred • solo_traveller • us
9
Visit dr appointments
Pros:

Front desk helpful

2026-07-08 • via Nuitee
D
Desiree • family_with_children • us
10
Very comfortable and clean. Front desk very helpful. Affordable stay. Highly recommend
Pros:

Very friendly and clean.

Cons:

The floors were loud while walking and probably need repair.

2026-07-06 • via Nuitee
S
Sarah • extended_group • us
10
2026-07-02 • via Nuitee
M
Mary-Jane • couple • us
9
Nice hotel and great location.
Pros:

The breakfast was good, but the coffee machine should be replaced. It was very confusing and not user friendly.

Cons:

Nothing

2026-06-29 • via Nuitee
F
Francis • family_with_children • us
10
Good value, clean and safe. If you are in the area probably your best option.
Pros:

This is our go to hotel for our purposes since we come to this area yearly. Clean, comfortable, safe & good value. Breakfast is good with varied offerings. Try the fresh made waffles! The woman who oversees the breakfast area is very nice & helpful. She does a wonderful job of keeping the breakfast area clean & organized. She has been there for a number of years and I remember her because of her outstanding service.

Cons:

N/A

2026-06-29 • via Nuitee
J
Joseph • couple • us
10
2026-06-22 • via Nuitee
P
Painter • couple • us
7
2026-06-22 • via Nuitee
T
Tracy • couple • us
8
Had a Great time
Pros:

Clean comfortable beds Pool & Breakfast

Cons:

Expensive

2026-06-14 • via Nuitee
J
Joseph • couple • us
10
Pros:

Maria and staff very professional, kind, and courteous.

Cons:

N/A

2026-06-13 • via Nuitee
R
Robert • couple • us
2
Find another place
Pros:

Location to family

Cons:

Poor attitude and communication skills

2026-06-11 • via Nuitee
K
kenneth • family_with_children • us
4
I would only stay here if I was guaranteed the streaming service access it is offered and paid for
Pros:

The location was convenient as far as that it was close by to the things we were doing in the area.

Cons:

I was not able to connect to any other streaming services. The attendant was not able to connect either. She also did not seem to take note of the issue and try to provide some kind of compensation.

2026-06-04 • via Nuitee