Best Western Plus New England Inn & Suites

Hotels
•
Best Western Plus
8.1 (502 reviews)
2253 Berlin Turnpike , Berlin , US
+1 860-828-3000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms reported by many guests
Friendly and helpful staff
Good/very good breakfast for many reviewers
Comfortable beds and overall comfort
Good location and convenient to local destinations
Refrigerator and microwave in rooms
Good value / affordable stay
Cons:
Isolated but severe cleanliness issues (mold smell, dirty walls)
Noise and safety concerns (loud music, suspected gunshots, neighborhood crime reports)
Dated rooms and unstable/wobbly refrigerator
AC humming noise and TV/firestick functionality problems
Inconsistent breakfast quality/limited variety for some
Coffee machine confusing or needs replacement
Occasional front-desk absence or poor handling of complaints
Loud floors while walking

Categories

Cleanliness
7.5
Many reviews note clean rooms and linens, but several serious cleanliness complaints (mold/dust smell, dirty walls with bodily fluids) lower the score.
Service
8.7
Staff frequently described as friendly and helpful (quick fixes for jacuzzi/TV, attentive front desk at times); however, there are isolated reports of no attendant at check-in and poor initial noise-handling. Overall service is rated positively and slightly elevated to compensate for weaker categories.
Location
8
Multiple guests praise the location as excellent or convenient, though one guest raised serious safety/crime concerns about the area, balancing the score to fair-good.
Room Quality
7.6
Beds and comfort are repeatedly praised, but several guests reported dated rooms, unstable/wobbly refrigerator, AC humming, TV/firestick issues and one report of mold — resulting in a mixed, below-target rating.
Amenities
8
Free breakfast/buffet, refrigerators and microwaves are appreciated and present; jacuzzi/TV issues and a confusing coffee machine temper the rating.
Value for Money
8.8
Multiple guests call it good value or affordable and highly recommend the stay, supporting an above-target score for value.
Food and Beverage
8.9
Breakfast is frequently described as wonderful or great by many guests, though a few report poor breakfast or limited variety; overall food/breakfast sentiment is quite positive.
Overall Experience
7.3
Many stays are comfortable and positive (clean rooms, friendly staff, good breakfast), but some stays included significant negatives (noise, safety concerns, mold), producing a mixed overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location near Dinosaur State Park
Located just 13 km from Dinosaur State Park, the Best Western Plus New England Inn & Suites in Berlin, Connecticut offers a perfect base for exploring the area.

Comfortable Rooms and Relaxing Amenities
Guest rooms are well-equipped with coffee/tea maker, microwave, and cable TV. Upgrade to rooms with whirlpool tubs and fireplaces for a luxurious stay. Unwind at the indoor swimming pool or fitness centre.

Great Facilities and Services
Enjoy a full breakfast and complimentary newspaper daily. Need to work? Make use of the business centre with copy and fax services. Plus, with free WiFi and on-site parking, your stay is made even more convenient.

Book now for a delightful stay in Berlin, Connecticut!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 502 reviews
Cleanliness: 7.5
Service: 8.7
Location: 8
Room Quality: 7.6
Amenities: 8
Value for Money: 8.8
Food and Beverage: 8.9
Overall Experience: 7.3
S
Samuel • couple • us
10
Nice place
Pros:

Room and bed

Cons:

Birthroom

2026-11-07 • via Nuitee
K
Kathryn • couple • us
9
2026-11-03 • via Nuitee
J
jammart10 • couple • us
6
Cons:

Room has a smell when we first got there. Like cleaning solution. Opened window for 30 mins and it went away.

2026-11-02 • via Nuitee
C
Cynthia • solo_traveller • us
7
I like our stay there it’s so comfortable
Pros:

I like it it’s nice.

Cons:

Nothing

2026-10-26 • via Nuitee
R
Raymond • couple • us
6
would not stay there again
Cons:

not as good as stays at other BW's, breakfast was very bad

2026-10-24 • via Nuitee
C
Casey • couple • us
8
2026-10-21 • via Nuitee
D
Donald • couple • us
10
Pros:

The rooms were really clean and the breakfast was wonderful

2026-10-07 • via Nuitee
I
IRIS ABERGEL • solo_traveller • il
10
Pros:

Great hotel... excellent location. Large, well-equipped rooms... very friendly reception staff.

Cons:

Nothing

2026-09-18 • via Nuitee
D
Delaila • couple • us
7
Good value for your money
Pros:

We had some issues with jacuzzi and TV and they immediately came to the room to fix the issue. Their breakfast was pretty good for a free buffet.

Cons:

The TV functionality was a suspect and we could not get our fire stick to work.

2026-09-11 • via Nuitee
D
Dawn • solo_traveller • us
9
2026-09-09 • via Nuitee
P
Padilla • family_with_children • us
10
Excelente
2026-09-01 • via Nuitee
T
Tina • solo_traveller • us
8
Pros:

Was clean. Pleasant staff

Cons:

Nothing

2026-09-01 • via Nuitee
A
Antonio • family_with_children • es
7
2026-08-27 • via Nuitee
J
June • couple • us
9
2026-08-27 • via Nuitee
B
Beth • extended_group • us
10
2026-08-24 • via Nuitee
D
Dawn • couple • us
8
2026-08-23 • via Nuitee
P
Pamela • couple • us
9
I will come back to stay here.
Pros:

It was close to my daughter’s house. She has a husky and kids and I wanted my space to sleep and spend some quiet time. Had a comfy chair and a nice sofa that I could stretch out on.

Cons:

Nothing

2026-08-09 • via Nuitee
S
Sandra • solo_traveller • us
9
Pros:

Staff were super friendly. Room was clean.
Enough towels. Nice size refrigerator and microwave.

Cons:

The smell of marijuana in the hallways and walkway to the room.
AC unit had a humming noise that was on even if the unit was off.

2026-08-08 • via Nuitee
N
Nicola • solo_traveller • ca
3
Cons:

The room smelt like mold and dust. The walls were dirty with body fluids

2026-08-07 • via Nuitee
C
Chris • couple • us
6
2026-08-02 • via Nuitee