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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Garden
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Private parking
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Outdoor pool
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Daily housekeeping
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Concierge service
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Wheelchair accessible
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Kid meals
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Snack bar
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Lockers
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation
With 237 well-appointed rooms featuring modern amenities like air conditioning and minibars, ITC Sonar Kolkata ensures a comfortable stay for every guest. The elegant decor and cozy seating areas provide a relaxing retreat after a day of exploring the vibrant city.
Diverse Dining Options
Indulge in a culinary journey at the hotel's 5 dining venues offering a variety of cuisines. From the exotic flavors of Pan Asian to the rich Awadhi dishes at Dum Pukht, there is something to satisfy every palate. Guests can also unwind with refreshing beverages at Fabelle - Chocolate Boutique and Bay Of Bengal - Tea and Coffee Lounge.
Relaxation and Convenience
Take a dip in the outdoor swimming pool, unwind at the bar, or seek assistance from the 24-hour front desk for a seamless experience. With facilities like a tour desk, free parking, and easy access to nearby attractions like the Indian Museum and Victoria Memorial, ITC Sonar Kolkata ensures a memorable stay.
Experience luxury and comfort at ITC Sonar Kolkata - Book your stay now for an unforgettable experience!
Any booking more than 09 rooms would be consider as a group & different pricing would be applicable.
Guest of Executive Club & Executive Club Exclusive can enjoy one on one beverage offer during the cocktail hours.
Guest of The Tower & above can enjoy Luxury hours as per service design.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People 12 years old and over stay for Rs. 2,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
I stayed at ITC Sonar, Kolkata, in Room 3104 from 30 June to 4 July and would like to bring to your attention several service lapses that significantly detracted from what should have been a premium five-star hospitality experience.
1. Miscommunication regarding room upgrade
At check-in, the receptionist informed me that I had been upgraded to a suite category. However, upon entering the room, I found that it was the same category as originally booked. If there was no actual upgrade, this should not have been communicated as one.
2. Mishandling of a delivered parcel
On 3 July, I was expecting a parcel and, before leaving the hotel in the morning, gave explicit instructions to both the reception and bell desk to place it in my room upon delivery. These instructions were reiterated when the hotel porter called to confirm that the parcel had arrived. Despite this, the parcel was neither placed in my room nor was I informed that it was being held at the bell desk. As a result, at approximately 11:15 p.m., I had to personally go down to the reception to locate and collect it.
3. Confusion regarding billing and checkout
On 3 July at around 10:30 p.m., I requested the reception to prepare my bill as I was scheduled to depart early the next morning. The bill was prepared and I was informed that the deposit amount had been released. On 4 July, I simply requested a printed copy of the bill, only to be told that I had not been checked out because the previous night’s billing had not been collected. This resulted in unnecessary confusion and inconvenience, and I was asked to make another payment despite the deposit already held by the hotel being substantially higher than the final bill amount.
In addition to the above incidents, I found the overall demeanor of much of the reception and restaurant staff disappointing. There was a noticeable absence of warmth, smiles, greetings, or basic courtesies that one would normally expect at a luxury hotel.
Breakfast was great
I am always happy to be with ITC Sonar. Jamil, mahawish and Sujoy are awesome
Amazing experience. Love the time in hospitality at the hotel
Have stayed there many times its beautiful
I was shocked when I reached there ,I was told my reservation have been canceled by booking.com .I should call them and find out why?
In booking.com website my booking was active and visible. But the hotel kept refusing. I have stayed there so many times member of ITC nothing mattered. I called booking.com .they were equally shocked. They said booking is active. They started calling the messaging the hotel.staff was least bothered. Finally I had to scream to get attention. Then I got the room within 5 minutes. I assume thats how street hotels work.
Booking.com staff was very supportive Itc staff was not on this topic.finally someone with a little higher authority came in apologized and informed their system is goofed up since morning lots of complications. So why they couldn't accept earlier and accept the booking showing on booking.com I dont know.
This time I was also shocked by the quality of food having fallen so much.food was over localized.not a great thing for a 5 star of this caliber.
Service, Pond and the Hotel itself.
N.A.
average spread
rude behaviour of the staff at front office reservation desk in specific Ms. Sania, and Ms. Adrija
I stayed in Sonar for a long weekend to explore Calcutta. The hotel is good, but what I missed is that certain things are not available in the hotel itself but you need to do a short walk to the sister hotel next to Sonar, for instance bar open after hours and ATM. It would be nice to have everything right onsite. Otherwise room was nice and bed very comfy. I would like to specially mention Mahwish from the staff, who was very kind and exceptional. Would stay again for the right price.
excellant...great time had fun
It was great experience as always. Top notch hospitality and friendly staff
HORRIBLE! Crap rooms, insects in the rooms, unresponsive hotel staff, loud construction early morning, leaving 1 night early because it’s not worth even paying and staying here! Definitely NOT a 5 Star hotel.
Excellent food at pan Asian. Service was impeccable. Excellent service by Anil.
Mahwish was very helpful in getting me medicine urgently. Thankyou.
Good, hospitality... Good environment. Great behaviour...
Loved the food.. it was fantastic .. came for my birthday lunch and had a great time .. one of the best meals I had in pan Asian by far
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