Holiday Inn Express Hotel & Suites Vernon by IHG

Hotels
•
Holiday Inn Express
8 (773 reviews)
4716 34th Street , Vernon , CA
+1 250-550-7777

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable amenities
Cons:
Cleanliness issues
Room renovation needed
Disappointing breakfast

Categories

Cleanliness
5.83
Several reviews mention filthy rooms and a smell issue.
Service
9.3
Most guests appreciate the friendly and accommodating staff.
Location
8.84
Guests appreciate the convenient location near restaurants and attractions.
Room Quality
6.79
Mixed reviews; some rooms described as comfortable, but others need renovation.
Amenities
9.32
Amenities mentioned positively include a good breakfast and comfortable beds.
Value for Money
8.28
Reviewers feel they received decent value for the stay.
Food and Beverage
7.33
Breakast quality received mixed feedback; some items described as bland.
Overall Experience
8.3
Overall experience is viewed positively despite some significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:30

Property Description

Indulge in Relaxation:
Unwind in our indoor pool and hot tub at the Holiday Inn Express Hotel & Suites Vernon, just steps away from Gateway Casinos & Entertainment. Free WiFi ensures you stay connected throughout your stay.

Comfortable Accommodations:
Each guest room features a flat-screen HD TV, coffee making facilities, a seating area, and a desk for your convenience. Enjoy a restful night's sleep in our cozy rooms.

Convenient Amenities:
Start your day with a delicious hot breakfast including omelets and cinnamon rolls. Take advantage of our business center, laundry facilities, and complimentary newspapers. Explore nearby attractions like the Performing Arts Centre and O'Keefe Historic Ranch during your stay.

Book now for a memorable stay at our Vernon hotel!

Important information:

Please be informed that the property is currently undergoing a renovation to enhance our facilities and provide you with an even better experience in the near future.
The work is taking place between or during the hour of 9 am to 6 pm with every effort made to minimize the disruption to your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: YLW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 773 reviews
Cleanliness: 5.83
Service: 9.3
Location: 8.84
Room Quality: 6.79
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 7.33
Overall Experience: 8.3
R
Richard • solo_traveller • ca
7
Good
Cons:

Some gluten free bread

2026-09-19 • via Nuitee
A
Amanda • couple • au
9
2026-09-16 • via Nuitee
C
Christopher • solo_traveller • ca
10
2026-09-14 • via Nuitee
D
Daniela • solo_traveller • de
7
2026-09-14 • via Nuitee
B
Bryan • extended_group • ca
3
Not impressed
Pros:

The staff were friendly

Cons:

There were some kind of beetles in the room. The room also got a weird foul smell during our stay and renovations started at 7am. There was hammering for two hours straight.

2026-09-12 • via Nuitee
J
joel • couple • ca
8
good
Cons:

when i booked , i was told that there is a room to store our bicycle. when we arrived, there was none and we were forced to bring the bike to our room. HASSLE.

and please advise people booking that your gym is still under renovation.

2026-09-11 • via Nuitee
D
Doug • solo_traveller • ca
9
Had a great stay
Pros:

Easy access. Great breakfast.

Cons:

Parking was limited had to park a half block away

2026-09-10 • via Nuitee
R
Rohan • family_with_children • ca
8
2026-09-10 • via Nuitee
F
Francine • solo_traveller • ca
9
2026-09-07 • via Nuitee
K
karen • solo_traveller • ca
6
Pros:

Location was good for me and they have free EV chargers.

Cons:

The hotel was under going renovations so it was messy, couldn't use the stairs as they were retiling

2026-09-07 • via Nuitee
J
Jordan • family_with_children • ca
4
Pros:

Only thing good was the location.

Cons:

Renovations ongoing which is understandable, but the cleanliness was atrocious, drywall dust covering everything in the lobby, we wouldn't even attempt to enjoy the on-site breakfast as the dining room was also completely covered in drywall dust, and not just a little dust, like completely covered. We were shocked that they even served food in the dining room. So that was a huge disappointment, we paid a good amount of money for the room hoping breakfast would be available on site, but it wasnt even an option with the state of the dining hall. The room was ok, but not very clean either, and there was no smoke detector as it was removed and not replaced..the pool area was just savage, super dirty, pool was wasnt even remotely clean, foggy water you couldn't even see through, so it was good we didnt have alot of intentions hanging out at the hotel, we enjoyed our days at the beach and away from the property. I do understand that renovations need to take place, but their handling of it was not good. A much better job of tidying up after the work day was done should have had alot more effort. Won't be staying there again for these reasons, and certainly won't recommend it to anyone.

2026-09-04 • via Nuitee
B
Britian • extended_group • ca
1
Won’t be staying again or recommending to anyone
Pros:

Nothing

Cons:

Hot breakfast was gross

2026-08-31 • via Nuitee
T
Taylah • solo_traveller • au
10
Cons:

Long story short the hotel double charged me and I'm waiting to hear back about the pending double charge to see if it actually comes back to my account. The staff assured me that I hadn't been twice charged but I definitely have been. Now just waiting to hear back

2026-08-30 • via Nuitee
F
Francine • couple • ca
5
Okay but not great
Pros:

Staff

Cons:

Noisy tub, toilet, faucets in room and overhead rooms

2026-08-26 • via Nuitee
F
Fangfei • family_with_children • ca
4
Pros:

Under construction...

Cons:

A little bit noisy. No room service. Pool and gym are bad in maintain. It seems like it didn't change pool water for a long time. Not lovely experience.

2026-08-24 • via Nuitee
E
Erlina • family_with_children • ca
8
It's a total satisfactory and will comeback in the future, and will do some reccomendation.
Pros:

staffs are nice, breakfast always filled on time, location is good not so traffic.

Cons:

there is a renovation going on during our stay.

2026-08-16 • via Nuitee
P
Pierre • family_with_children • de
7
2026-08-15 • via Nuitee
K
k_nikfam • Family • Calgary, Alberta
4
"Renovation issues and rude front desk staff
Pros:

During my stay, the breakfast area was under renovation, so breakfast was served in the hallway, surrounded by dust and construction debris. I found this quite unhygienic and not up to the standard l'd expect. It would have been better if the hotel had simply informed guests in advance that breakfast wasn't available during the renovation, rather than charging for it as usual.
On top of that, one night I needed boiling water, which the hotel didn't have available.Instead of the staff handling it, l was told to go to the back room myself, grab a few bottles of water, pour them into the hot water dispenser (which was empty) and then wait in the lobby until it boiled before taking it.
To make things worse, the front desk staff were consistently rude and unhelpful throughout my stay, which made an already frustrating situation even more unpleasant.
The noise from the water pipes was disturbing for my family - both when we used the water ourselves and when neighboring rooms used theirs.

2026-08-06 • via Tripadvisor
W
Won • family_with_children • ca
7
Great value for stay!
Pros:

Complementary breakfast, friendly staffs.

Cons:

Construction was going on during hour stay, little bit dusty and construction materials were in pool area uncovered which look dangerous.
No towel hangar in the bathroom.
It was hard to find the parking in the evening.

2026-08-06 • via Nuitee
A
Ashish • extended_group • ca
6
Not recommended
Pros:

Location was good

Cons:

Not enough parking, not customer friendly staff, poor cleanliness of the facility, bad temperature controls

2026-08-03 • via Nuitee