Hilton Scranton & Conference Center

Hotels
•
Hilton Hotels & Resorts
8.6 (605 reviews)
100 Adams Avenue , Scranton , US
+1 570-343-3000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Inconvenient parking

Categories

Cleanliness
7.85
Several complaints about carpet stains and room cleanliness. Needs improvement.
Service
9.35
Staff received high praise for their friendliness and helpfulness throughout the stay.
Location
9.35
Convenient location for accessing various attractions and the university.
Room Quality
7.85
Room quality varied with some clean features but issues with stains noted.
Amenities
8.35
Amenities like gym and breakfast options mentioned positively despite some issues.
Value for Money
8.35
Prices deemed fair for the services offered, though some fees were unexpected.
Food and Beverage
8.85
Breakfast received high praise and was compared favorably to other hotel offerings.
Overall Experience
8.85
Overall positive experience despite some drawbacks; guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:37

Property Description

Luxurious Accommodations
Experience elegance and comfort at Hilton Scranton & Conference Center. The modern guest rooms, adorned in warm colors, offer a relaxing retreat with upscale amenities including an elegant bathroom, seating area, and work desk.

Top-Notch Facilities
Indulge in the hotel's large indoor pool for a refreshing swim or maintain your fitness routine at the well-equipped fitness center. The business center caters to all your work needs, ensuring a productive stay.

Delightful Dining Options
Savor a delectable buffet at Trolley’s Bistro or unwind with a cocktail at P.J.’s 1910 Pub. With a range of dining options, your culinary desires are sure to be satisfied.

Book now to experience the perfect blend of luxury and convenience at Hilton Scranton & Conference Center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVP

Location

Guest Reviews

8.6
Based on 605 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 8.85
P
Penny • solo_traveller • us
9
This is my go to hotel in Scranton.
Pros:

The location is exceptional for walking around downtown and visiting restaurants. The breakfast buffet at the hotel has a variety of choices of fresh food.

Cons:

The hotel is showing its age in a few places like the carpeting in the guest rooms.

2026-09-18 • via Nuitee
S
Susan • solo_traveller • us
9
Staff is great
Pros:

The breakfast was too expensive for what it was.

Cons:

Parking

2026-09-12 • via Nuitee
K
Kelly • couple • us
8
2026-09-12 • via Nuitee
M
Margaret • solo_traveller • us
10
2026-09-11 • via Nuitee
Y
Young • solo_traveller • us
10
Pros:

Convenience to events.

Cons:

The toilet in the King Suite was too low to the floor.

2026-09-08 • via Nuitee
R
Richard • couple • us
10
Pros:

Grsat location for attending the Italian festival

Cons:

A lot of dogs

2026-09-08 • via Nuitee
C
Christina • family_with_children • us
6
Would not return
Pros:

Staff were friendly, breakfast was good, location nice for walking around town

Cons:

Air conditioning was not working, walked to front desk because our in room phone was also not working. Front desk said they would send facility person but no one ever came.

Beds were uncomfortable- mattresses hard and sheets rough

Hot tub was broken - one of the main reasons we chose this hotel

2026-09-06 • via Nuitee
B
Beverly • family_with_children • us
10
Pros:

Facility and staff were fantastic.

Cons:

TV not working

2026-09-06 • via Nuitee
S
smith • family_with_children • us
8
Had a good time restaurants were good close location to the university
Pros:

Did not have breakfast there are too expensive

Cons:

Free breakfast or cheaper

2026-09-05 • via Nuitee
J
Jodi • solo_traveller • us
4
Room good. Overall staff was rude, sarcastic and very unhelpful. Bad experience unfortunately.
Pros:

The room was very nice and the shower was great.

Cons:

Where do I start? I stayed 2 weekends in a row - Fri. through Sunday. The first weekend I was charged for parking in the parking garage because they didn't tell me about getting my ticket stamped and my credit card was charged the full $36. The next weekend the staff was absolutely horrible!!! When I checked in on Friday my room wasn't ready, then they had me under the wrong name and said my credit card was no good for the room when I had already paid in advance through booking.com. The girl at the desk, I think her name was Casey was extremely rude, nasty and sarcastic treating me like I didn't have enough money to stay there. I had to have the person who booked the room for me call her and speak with her before she straightened the whole problem out. This made me late for 4:00 meeting that I had to be at. I will never stay there again unless there is no other option the staff was awful the second weekend. This same girl was on the Saturday of the first weekend I was there and she acted the same way then but I tried to overlook it. Only one person, a gentleman at the front desk the night of August 21, 2026 was kind, helpful and extremely nice. Terrible! The staff needs some people training. Paid way too much money for an experience like this especially because I was a repeat client two weekends in a row.

2026-09-03 • via Nuitee
J
JANE • couple • um
9
2026-09-03 • via Nuitee
E
Emmy • family_with_children • us
4
Cons:

Alarm from parking garage heard constantly

2026-08-31 • via Nuitee
J
John • couple • us
9
The Night Desk Person Johnathan was very helpful with our late night check in.
2026-08-29 • via Nuitee
A
Andrew • solo_traveller • us
9
I’d stay again and make sure I unloaded everything before I parked the car.
Pros:

The location and amenities in a structure that features its history. The staff were efficient, courteous and friendly.

Cons:

The parking was right next door, seemingly attached, but not. The elevators in the parking structure were somewhat malfunctioning as the down buttons didn’t work.

2026-08-17 • via Nuitee
F
Fruzsina • couple • hu
10
2026-08-16 • via Nuitee
E
Erin • family_with_children • us
7
Clean, but not family (luggage) friendly.
Pros:

Bed was comfortable and bathrooms were clean.

Cons:

Parking to unload was absolutely impossible. Had to park in a parking garage and carry everything through it to get to the hotel.

2026-08-14 • via Nuitee
B
Bill • solo_traveller • us
1
2026-07-24 • via Nuitee
N
Nicole • extended_group • us
9
2026-07-23 • via Nuitee
P
Peter • solo_traveller • us
9
2026-07-22 • via Nuitee
M
marygrace • solo_traveller • us
1
It was horrifying to be without water and no protocol provided for how to proceed.
Pros:

Nothing about the facility. There was no water the entire weekend. OSHA should have been called in. I expect a refund or partial refund to say the least. The only thing I liked was being with the people who were also there for our convention.

Cons:

Lots....

2026-07-21 • via Nuitee