ibis London Excel-Docklands

Hotels
•
ibis
8.1 (5901 reviews)
9 Western Gateway, Royal Victoria Dock , London , gb
+44 20 7055 2300

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Dirty rooms
Uncomfortable bedding
Small rooms

Categories

Cleanliness
7.24
There were mentions of dirty rooms and issues with bedding.
Service
9.21
Guests praised the friendliness and helpfulness of the staff, particularly Azzy and Claude.
Location
8.75
The hotel is conveniently located near the Excel Centre, making it ideal for events.
Room Quality
6.7
Some reviews mentioned that rooms were small and uncomfortable with poor bedding.
Amenities
8.23
Amenities like coffee pods and bathrobes were a pleasant surprise.
Value for Money
8.19
Guests felt they got good value for their budget.
Food and Beverage
8.24
Breakfast options received positive feedback for variety and quality.
Overall Experience
8.21
Overall, guests had a positive experience and would consider staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Stunning Views and Convenient Location

Modern Rooms and Amenities
The bright and modern rooms at ibis Docklands offer a comfortable stay with a flat-screen TV, private bathroom, and tea/coffee facilities for guests to enjoy.

Dining and Relaxation Options
Guests can dine at the on-site restaurant offering a variety of dishes, unwind at the bar, or opt for the convenient snack service during their stay.

Easy Access to London Attractions
Located near DLR stations, the hotel provides easy access to central London, London City Airport, Canary Wharf, and Greenwich. Additionally, popular destinations like Westfield Stratford shopping centre and the Olympic Park are just a short tube journey away.

Experience comfort, convenience, and stunning views - book your stay at ibis London Excel-Docklands now.

Important information:

Please note that this hotel does not accept bookings made using Maestro cards.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Guest Reviews

8.1
Based on 5901 reviews
Cleanliness: 7.24
Service: 9.21
Location: 8.75
Room Quality: 6.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.21
L
Lorena • extended_group • es
10
London
Pros:

Limpieza, buffet desayuno. Cercania parada metro.

Cons:

Nada

2026-08-08 • via Nuitee
O
Oğuzhan • couple • tr
10
2026-08-08 • via Nuitee
D
Dana • solo_traveller • cz
10
Pros:

Personál byl úžasný, pokoj čistý. Lokalita super.

2026-08-08 • via Nuitee
A
Anne • couple • gb
8
Value for money
Pros:

Good location for the O2. It’s a shame the cable car is not tied in to the shows ending (obviously not the hotels fault!) breakfast was excellent. Very clean and friendly staff

Cons:

Bed had a big dip in the middle possibly broken

2026-08-08 • via Nuitee
M
Mamdoh • family_with_children • sa
3
مكان سيء
Pros:

التكيف سيء جداً

Cons:

التكيف حارررررر

2026-08-08 • via Nuitee
D
Derek • solo_traveller • nl
7
2026-08-07 • via Nuitee
O
Official • couple • gb
8
2026-08-07 • via Nuitee
C
Crosby • solo_traveller • gb
8
Pros:

great staff and service, beds comfortable and location perfect

2026-08-07 • via Nuitee
S
Sky • couple • gb
8
Pros:

eveything

Cons:

idk

2026-08-07 • via Nuitee
S
Stacey • solo_traveller • gb
10
Birthday stay
Pros:

I had a wonderful time and the staff was very helpful 🙂

Cons:

I didn't know how to work the air-conditioning.

2026-08-07 • via Nuitee
A
Adriano • couple • it
5
Posizione strategica, igiene assente
Pros:

Posizione strategica, a pochi passi da ben due fermate della metro.

Cons:

Livello di pulizia della stanza 823 disastroso. Ragnatele, macchie sul soffitto, assenza dello scopino del wc, lavabo del bagno sporco, doccia rumorosa.

2026-08-07 • via Nuitee
S
Sally • family_with_children • gb
9
Very friendly staff. Clean, modern vibe.
Pros:

Clean, spacious and quiet

Cons:

Nothing

2026-08-07 • via Nuitee
S
Sky • couple • gb
8
Pros:

room very nice and spacious

Cons:

noting just the security around there was rude not inside the area

2026-08-07 • via Nuitee
A
Alice • couple • it
8
Pros:

Zona tranquilla, a 10 minuti dalla stazione della metro che in mezz’ora circa ti porta in centro Londra.
Colazione buona, sia dolce che salata.
Staff disponibile.
Ottima e molto utile l’acqua all’ingresso per riempire le borracce

Cons:

In camera non erano presenti gli asciugamani per le mani ma solo quello grande per la doccia.
Vista non un granché in quanto la nostra camera dava probabilmente su un altro hotel o palazzina.

2026-08-07 • via Nuitee
F
Fok • couple • gb
8
Pros:

Clean, good location

Cons:

Air conditioning is not working properly.

2026-08-06 • via Nuitee
I
Ignitius kwabena • couple • gb
1
2026-08-06 • via Nuitee
O
Olga • solo_traveller • hu
3
2026-08-06 • via Nuitee
N
Natalie • couple • gb
5
Good location
Pros:

Staff were friendly. Ester was so sweet.

Cons:

The bathrooms are like pods in the room. Also very noisy with the outside area.

2026-08-06 • via Nuitee
S
sak • solo_traveller • tr
7
2026-08-06 • via Nuitee
C
Comunicaciones • solo_traveller • ar
5
2026-08-06 • via Nuitee