ibis London Excel-Docklands

Hotels
•
ibis
8.1 (5663 reviews)
9 Western Gateway, Royal Victoria Dock , London , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Dirty rooms
Uncomfortable bedding
Small rooms

Categories

Cleanliness
7.24
There were mentions of dirty rooms and issues with bedding.
Service
9.21
Guests praised the friendliness and helpfulness of the staff, particularly Azzy and Claude.
Location
8.75
The hotel is conveniently located near the Excel Centre, making it ideal for events.
Room Quality
6.7
Some reviews mentioned that rooms were small and uncomfortable with poor bedding.
Amenities
8.23
Amenities like coffee pods and bathrobes were a pleasant surprise.
Value for Money
8.19
Guests felt they got good value for their budget.
Food and Beverage
8.24
Breakfast options received positive feedback for variety and quality.
Overall Experience
8.21
Overall, guests had a positive experience and would consider staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Stunning Views and Convenient Location

Modern Rooms and Amenities
The bright and modern rooms at ibis Docklands offer a comfortable stay with a flat-screen TV, private bathroom, and tea/coffee facilities for guests to enjoy.

Dining and Relaxation Options
Guests can dine at the on-site restaurant offering a variety of dishes, unwind at the bar, or opt for the convenient snack service during their stay.

Easy Access to London Attractions
Located near DLR stations, the hotel provides easy access to central London, London City Airport, Canary Wharf, and Greenwich. Additionally, popular destinations like Westfield Stratford shopping centre and the Olympic Park are just a short tube journey away.

Experience comfort, convenience, and stunning views - book your stay at ibis London Excel-Docklands now.

Important information:

Please note that this hotel does not accept bookings made using Maestro cards.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Guest Reviews

8.1
Based on 5663 reviews
Cleanliness: 7.24
Service: 9.21
Location: 8.75
Room Quality: 6.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.21
O
Olivia • couple • gb
8
Cons:

The bathroom was not very clean

2026-06-21 • via Nuitee
K
Katharina • solo_traveller • de
8
2026-06-20 • via Nuitee
J
Jack • solo_traveller • ie
7
2026-06-20 • via Nuitee
R
Roberta • couple • gb
10
2026-06-20 • via Nuitee
S
saito • solo_traveller • jp
8
2026-06-19 • via Nuitee
I
Ingiber • solo_traveller • is
10
2026-06-18 • via Nuitee
D
Diane • couple • gb
7
Ok
Pros:

The man who checked up on was really nice and the cookies amazing

Cons:

Room a bit tired. Air con not working.

2026-06-18 • via Nuitee
H
Henry • couple • gb
9
London Marathon
Pros:

You know what you're getting with IBIS and it always delivers. Very friendly staff at this one too.

Cons:

n/a

2026-06-18 • via Nuitee
R
Rodrigo • solo_traveller • pt
10
2026-06-18 • via Nuitee
• family_with_children • gb
6
2026-06-17 • via Nuitee
M
mota • solo_traveller • pt
8
2026-06-17 • via Nuitee
L
Leo • solo_traveller • gb
2
2026-06-16 • via Nuitee
P
Patricia • couple • cl
10
Excelente.
Pros:

El hotel esta muy cerca del metro y el barrio es muy tranquilo.

2026-06-16 • via Nuitee
M
Marius • couple • lt
8
2026-06-16 • via Nuitee
H
Haroon • solo_traveller • gb
7
FUNCTIONAL
Pros:

CLEANLINESS OF ROOM, HELPFUL STAFF

Cons:

NO TELEVISION.
THE RESTAURANT WAS VERY COLD AND MEAL SERVICE WAS SLOW

2026-06-15 • via Nuitee
P
Paolo • couple • it
7
2026-06-15 • via Nuitee
N
Nicolas • extended_group • gb
7
Pratique car près de EXCEL et du métro. Bel endroit proche de la Tamise.
Cons:

Les ascenseurs étaient peu disponibles.

2026-06-15 • via Nuitee
Y
Yorben • couple • be
7
Exact wat je verwacht bij een ibis hotel
Pros:

De ligging en prijs-kwaliteit

Cons:

Douche had een zwakke straal
Bedden waren wat hard
Na het poetsen was er een handdoek verdwenen

2026-06-15 • via Nuitee
V
VINCENZO • extended_group • it
8
2026-06-15 • via Nuitee
H
Henry • couple • gb
10
Pros:

Great location, staff we friendly and helpful

2026-06-15 • via Nuitee