ibis London Excel-Docklands

Hotels
ibis
8.1 (5771 reviews)
9 Western Gateway, Royal Victoria Dock , London , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Dirty rooms
Uncomfortable bedding
Small rooms

Categories

Cleanliness
7.24
There were mentions of dirty rooms and issues with bedding.
Service
9.21
Guests praised the friendliness and helpfulness of the staff, particularly Azzy and Claude.
Location
8.75
The hotel is conveniently located near the Excel Centre, making it ideal for events.
Room Quality
6.7
Some reviews mentioned that rooms were small and uncomfortable with poor bedding.
Amenities
8.23
Amenities like coffee pods and bathrobes were a pleasant surprise.
Value for Money
8.19
Guests felt they got good value for their budget.
Food and Beverage
8.24
Breakfast options received positive feedback for variety and quality.
Overall Experience
8.21
Overall, guests had a positive experience and would consider staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Stunning Views and Convenient Location

Modern Rooms and Amenities
The bright and modern rooms at ibis Docklands offer a comfortable stay with a flat-screen TV, private bathroom, and tea/coffee facilities for guests to enjoy.

Dining and Relaxation Options
Guests can dine at the on-site restaurant offering a variety of dishes, unwind at the bar, or opt for the convenient snack service during their stay.

Easy Access to London Attractions
Located near DLR stations, the hotel provides easy access to central London, London City Airport, Canary Wharf, and Greenwich. Additionally, popular destinations like Westfield Stratford shopping centre and the Olympic Park are just a short tube journey away.

Experience comfort, convenience, and stunning views - book your stay at ibis London Excel-Docklands now.

Important information:

Please note that this hotel does not accept bookings made using Maestro cards.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Guest Reviews

8.1
Based on 5771 reviews
Cleanliness: 7.24
Service: 9.21
Location: 8.75
Room Quality: 6.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.21
A
ANA PAULA couple br
7
Pleasant location, but far from the center.
Pros:

The hotel's positive points are, without a doubt, the staff. At the front desk, I would like to highlight the kindness and helpfulness of Nona; and at breakfast, Renata and Maria were always attentive to our requests and served us with great kindness.

Cons:

the smell of the room. It is undoubtedly essential that the hotel pays close attention to this and replaces the carpet. Room cleanliness needs to be improved. We also suggest adding hooks for bags, among other items. Finally, regarding the location: the hotel is relatively far from the center, and this interferes with the experience you will have in London, especially if you are not familiar with the city. The Elizabeth Line helps a lot because it is fast, clean, and climate-controlled. But it doesn't run late, which makes it difficult to plan evening activities in the city.

2026-07-25 via Nuitee
M
MD Sayem solo_traveller de
10
Pros:

Right next to my conferecen venue (Excel London, 4 minutes by walk). Friendly staff, clean room and toilet. Nothing to complain about.

2026-07-25 via Nuitee
L
Lynda couple gb
6
Good value for money in the city of London
Pros:

Good location. Good price. Plenty of breakfast food. Nice helpful staff.

Cons:

I don’t think the carpeted floor was vacuumed before our stay. The bathroom was clean . Beds clean. Carpet had lots of bits of fluff and tissue and other bits on it.

2026-07-25 via Nuitee
E
Ed couple gb
10
The hotel was ideally placed and represented great value for money. Azzy, the young man on reception was outstanding, gi
Pros:

The location was ideal, with the O2 just a short cable car ride away

Cons:

There was nothing to dislike

2026-07-25 via Nuitee
S
Stephanie couple gg
9
Great!
Pros:

Staff is friendly. Stan ( receptionist) is amazing and very helpful.

2026-07-25 via Nuitee
A
Andrea couple ch
9
Pros:

Lage
Preis-Leistung

2026-07-25 via Nuitee
N
naoko solo_traveller gb
10
Pros:

it is very clise to the Excel.

Cons:

None

2026-07-25 via Nuitee
C
Colin solo_traveller gb
9
2026-07-24 via Nuitee
V
Vanessa family_with_children gb
10
Comfortable room, friendly staff, good value and lots of close by links to attractions
Pros:

Hotel staff were all exceptional..the room was compact but had everything you'd need ..the shower was very good! .. comfortable beds and tube station easy ten minutes walk away .

2026-07-24 via Nuitee
W
Werner solo_traveller nl
8
Pros:

.

Cons:

.

2026-07-24 via Nuitee
L
linda family_with_children tz
10
Excellent Customer service en delicious breakfast
2026-07-24 via Nuitee
Y
Yasmin solo_traveller gb
10
2026-07-24 via Nuitee
V
Victoria family_with_children gb
8
Excellent stay, we wish we’d booked for another day
Pros:

Great location. Good facilities in the room & around the hotel. The staff were very helpful & informative, nothing was too much trouble for them

Cons:

Some on the fixtures in the room needed updating, particularly in the bathroom

2026-07-24 via Nuitee
J
Jónás solo_traveller hu
10
2026-07-24 via Nuitee
B
Beaav83 solo_traveller es
10
Ubicación en las afueras, bien conectado y un hotel de refrencia.
Pros:

La buena ubicación con el metro, tren, y el servicio prestado.

Cons:

Nada.

2026-07-24 via Nuitee
E
Elizabeth family_with_children au
8
Great stay
Pros:

The property was extremely busy. The staff went above and beyond to help locate and courier our lost belongings, for which we were so grateful.

2026-07-24 via Nuitee
J
Jacky family_with_children de
6
2026-07-24 via Nuitee
K
Kelly solo_traveller gb
9
2026-07-23 via Nuitee
M
Miriam couple de
8
2026-07-23 via Nuitee
K
Kahraman Osman solo_traveller tr
8
Pros:

ExCel’e fuar için geliyorsanız otelin lokasyonu çok iyi. Tam fuar alanının karşısında yer alıyor. Ayrıca metroya yakınlığı da istediğiniz yerlere kolayca ulaşmanızı sağlıyor. Kahvaltısı güzeldi ve personel kibar.

2026-07-23 via Nuitee