ibis London Excel-Docklands

Hotels
•
ibis
8.1 (5979 reviews)
9 Western Gateway, Royal Victoria Dock , London , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Dirty rooms
Uncomfortable bedding
Small rooms

Categories

Cleanliness
7.24
There were mentions of dirty rooms and issues with bedding.
Service
9.21
Guests praised the friendliness and helpfulness of the staff, particularly Azzy and Claude.
Location
8.75
The hotel is conveniently located near the Excel Centre, making it ideal for events.
Room Quality
6.7
Some reviews mentioned that rooms were small and uncomfortable with poor bedding.
Amenities
8.23
Amenities like coffee pods and bathrobes were a pleasant surprise.
Value for Money
8.19
Guests felt they got good value for their budget.
Food and Beverage
8.24
Breakfast options received positive feedback for variety and quality.
Overall Experience
8.21
Overall, guests had a positive experience and would consider staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Stunning Views and Convenient Location

Modern Rooms and Amenities
The bright and modern rooms at ibis Docklands offer a comfortable stay with a flat-screen TV, private bathroom, and tea/coffee facilities for guests to enjoy.

Dining and Relaxation Options
Guests can dine at the on-site restaurant offering a variety of dishes, unwind at the bar, or opt for the convenient snack service during their stay.

Easy Access to London Attractions
Located near DLR stations, the hotel provides easy access to central London, London City Airport, Canary Wharf, and Greenwich. Additionally, popular destinations like Westfield Stratford shopping centre and the Olympic Park are just a short tube journey away.

Experience comfort, convenience, and stunning views - book your stay at ibis London Excel-Docklands now.

Important information:

Please note that this hotel does not accept bookings made using Maestro cards.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Guest Reviews

8.1
Based on 5979 reviews
Cleanliness: 7.24
Service: 9.21
Location: 8.75
Room Quality: 6.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.21
C
C Singh • solo_traveller • ae
9
2026-09-19 • via Nuitee
K
Katherine • family_with_children • gb
10
I would definitely stay there again and recommend it to family and friends.
Pros:

The food was wonderful especially the Mozzarella Sticks. The staff was very helpful and we felt very welcome even after we had checked out.

Cons:

None

2026-09-19 • via Nuitee
V
Vladimir • extended_group • cz
9
2026-09-18 • via Nuitee
J
Jessica • couple • ie
10
2026-09-18 • via Nuitee
L
Luigi • solo_traveller • it
10
2026-09-18 • via Nuitee
A
Astrid • extended_group • fr
8
2026-09-17 • via Nuitee
L
Lynette • couple • ie
1
MacBook stolen from luggage lock up
Cons:

MacBook was stolen from the luggage lock up

2026-09-17 • via Nuitee
R
Rebecca • solo_traveller • gb
8
Fab location for the O2 and great staff!
Pros:

The staff made me feel instantly welcomed and were very helpful and chatty when I arrived. As I was travelling solo this was much appreciated as it’s nice to know the staff care.

The location is also excellent for any events at either the ExCel or London’s O2 Arena. It’s a five minute walk from two different tube stations with great links to central London, and also a two minute walk to the cable car, which is a really fun way to arrive at the O2!

Cons:

The rooms need a bit of modernisation and the pillows weren’t great.

2026-09-17 • via Nuitee
P
Pinxteren • couple • nl
7
2026-09-16 • via Nuitee
J
Jesper • solo_traveller • dk
6
2026-09-16 • via Nuitee
E
Elizabeth • solo_traveller • gb
10
2026-09-16 • via Nuitee
Манас • solo_traveller • kz
7
2026-09-16 • via Nuitee
M
Malina • solo_traveller • ro
10
Pros:

Clean and pretty close to the tube, stores in the proximity for groceries

2026-09-15 • via Nuitee
M
Michael • couple • gb
7
2026-09-15 • via Nuitee
L
Leonardo • extended_group • it
9
Pros:

La struttura si è presa cura di un nostro ospite per un evento di lavoro, e a detta sua, si è trovato benissimo su tutti gli aspetti. Ci hanno fatto fare un'ottima figura.

2026-09-15 • via Nuitee
M
Maruta • solo_traveller • lv
7
Pros:

Laipns personāls. Ļoti tuvu ExCell kongresu centram. Netālu ērts sabiedriskais transports, vairāki restorāni.

Cons:

Vienveidīgas brokastis. Interjers nolietots. Numuriņā sasmacis gaiss, ko nav iespējams izvēdināt. Dušā slikti tek prom ūdens.

2026-09-15 • via Nuitee
P
Przemysław • couple • pl
10
2026-09-15 • via Nuitee
T
Teija • solo_traveller • fi
10
2026-09-14 • via Nuitee
J
John • solo_traveller • gb
8
2026-09-14 • via Nuitee
R
Ruairi • solo_traveller • ie
8
2026-09-14 • via Nuitee