Hacienda Sepulveda Hotel & Spa

Hotels
9.5 (182 reviews)
Carretera Lagos de Moreno Puesto No 3132 , Lagos de Moreno , MX
+52 474 746 5401

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Great food
Cons:
Minor issues with communication
Some amenities need improvement

Categories

Cleanliness
9.39
Well-maintained facilities as indicated in several reviews.
Service
9.86
Excellent service and attentive staff mentioned multiple times.
Location
9.4
Beautiful scenery and convenient location highlighted in reviews.
Room Quality
9.35
Room decor and comfort were praised, ensuring guest satisfaction.
Amenities
9.38
Overall positive sentiment about facilities, with some suggestions for improvement.
Value for Money
9.34
Good value considering the quality of food and service.
Food and Beverage
9.39
Food quality rated as exceptional, although there were some minor complaints.
Overall Experience
9.86
Overall guest experience was very positive, with emphasis on comfort and relaxation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:59

Property Description

Luxurious Boutique Hotel with Stables and Spa

Equestrian Adventures: Enjoy horse riding tours and stables at our boutique hotel, perfect for nature enthusiasts and animal lovers alike.

Relaxing Spa and Pool: Unwind at our full-service spa and take a refreshing dip in the outdoor pool, offering a tranquil retreat in historic surroundings.

Fine Dining and Entertainment: Indulge in delectable cuisine at Restaurant Mamalena and savor drinks at Lounge Bar or Bar La Troje for a complete gastronomic experience.

Book your stay at Hacienda Sepulveda Hotel & Spa for a blend of luxury, adventure, and relaxation.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BJX

Location

Guest Reviews

9.5
Based on 182 reviews
Cleanliness: 9.39
Service: 9.86
Location: 9.4
Room Quality: 9.35
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 9.86
L
Lupita Novoa • solo_traveller • mx
10
IDEAL PARA UN MERECIDO DESCANSO
Pros:

EXCELENTE HOTEL PARA DESCANSAR... ESTA MUY HERMOSO

2026-10-13 • via Nuitee
J
Joan • solo_traveller • mx
10
2026-09-19 • via Nuitee
D
David • solo_traveller • mx
10
2026-09-17 • via Nuitee
D
Diana • couple • mx
10
2026-09-14 • via Nuitee
L
lopez • solo_traveller • mx
9
Una experiencia real de la época de las haciendas
Pros:

El diseño , las actividades, la relación valor/precio y la atención excelentes

2026-08-22 • via Nuitee
L
Landín Pedroza • solo_traveller • mx
10
2026-08-14 • via Nuitee
D
Dr Gallegos • solo_traveller • mx
10
Naturaleza e historia
Pros:

El ambiente, naturaleza e historia

Cons:

Todo me gusto

2026-08-11 • via Nuitee
L
Luis • solo_traveller • mx
10
2026-07-23 • via Nuitee
J
Jacobo Rodríguez • solo_traveller • mx
8
Gracias
Pros:

Los jardines.

Cons:

Que la puerta de la habitación estaba en el área del buffet y al salir de la misma, lo primero que encantabas al abrir era una mesa con comida.

2026-07-23 • via Nuitee
E
Edgar Abimael • solo_traveller • mx
9
2026-07-20 • via Nuitee
M
Manuel Servando • solo_traveller • mx
10
Pros:

Todo

2026-07-20 • via Nuitee
E
Eric Cyrille • couple • ch
9
Pros:

Friendly staff, very nice area around the Hacienda, Spa and Massages are very good, good place to hide and relax for 1-2 nights

2026-07-17 • via Nuitee
R
Rodrigo • solo_traveller • mx
7
2026-07-09 • via Nuitee
J
Josie • family_with_children • us
10
2026-07-02 • via Nuitee
R
Robyn • couple • mx
10
Great staff
Pros:

Everything

2026-06-22 • via Nuitee
C
Carlos Hernández R • solo_traveller • mx
9
Pros:

La amabilidad del personal
La comida
Las instalaciones

Cons:

Fallas constantes en el Internet
Falta de presión en el agua o alargar los brazos de las regaderas para que fluya parejo el agua
Ser insistentes en un tour de ventas por el fraccionamiento haciendo lo que se suponía serían 15 en 1 hora

2026-06-21 • via Nuitee
R
Robyn • couple • mx
10
Staff at this resort are the best people I’ve seen in Mexico in 30 years of travel
Pros:

Gorgeous property huge rooms and jacuzzi in the suite

2026-06-20 • via Nuitee
L
Lou-Andrea • couple • ca
8
El lugar es una maravilla! La atención buena. Las instalaciones de alberca no nos gustó porque no pu
Pros:

No hubo desayuno. Pensamos que era incluido pero nos dijeron que no. La habitación y el lugar es hermoso y muy bien cuidado.

Cons:

La alberca esta hirviendo! En pleno verano. Me parece lindo una alberca caliente para épocas de frío pero en pleno calor de verano fue una total decepción no poder refrescarse.

2026-06-03 • via Nuitee
K
KarenChavez • solo_traveller • mx
3
Pésimo servicio en restaurante
Pros:

Con instalaciones todo perfecto, muy bonito igual a las fotos

Cons:

Pésimo servicio en el restaurante, revisen muy bien la cuenta ya que te incluyen cosas que no pediste, no son claros y además los meseros prepotentes al "explicar la cuenta" y como no hay más para comer ahí o a la redonda, hace una mala experiencia.

2026-05-11 • via Nuitee
L
Leonardo • solo_traveller • mx
10
2026-05-03 • via Nuitee