Hyatt Place Savannah Airport

The staff was very friendly and courteous. The rooms were very nice and clean.

Location

The rooms were wonderful. The staff was very accommodating. The breakfast buffet, however, was sadly lacking. It was more akin to an inferior hotel rather than a Hilton property.

Lovely hotel in super easy access location, with the bonus of the wonderful Sam Snead Tavern next door. The staf here are excellent and helpful and friendly.

How clean it was even though the hotel was being renovated.

**Overall Experience: Very Dissatisfied**

My family and I had a deeply frustrating experience during our stay on July 25-26, 2026, which has convinced us not to return to any Hyatt property.

We arrived after a 10+ hour drive from NJ, en route to Disney World, only to find our reservation had been booked for the wrong night (Friday-Saturday instead of the intended Saturday-Sunday). This was clearly a booking system error, as we hadn't even left home Friday. Rather than working with us, the check-in manager was dismissive and told us we'd have to pay for an additional night at the higher Saturday rate, with no credit or refund for the error. Exhausted from the drive, we had no real choice but to pay. Throughout the conversation, she seemed more interested in the music on her phone than in resolving our issue.

The next morning, I spoke with the manager on duty, who claimed the hotel was "booked solid" Friday night and that's why no refund was possible. This didn't add up — we'd just walked in and secured a room on what was supposedly an even busier Saturday night, and the hotel's website noted the pool and restaurant were closed for renovations, which should have meant lower-than-usual occupancy. He offered no real solution either.

This was our first Hyatt stay, and the combination of a booking error, financial penalty for what was not our mistake, and two dismissive managers left a lasting negative impression. We felt like an inconvenience rather than valued guests. I would not recommend this property, and we won't be booking with Hyatt again.

Be aware that this hotel is currently under renovation, and during my stay I observed roaches the hotel clerk described as “palmetto bugs” crawling on the walls in the room, with no visible effort to address the issue through pest control.

What made the experience even more disappointing was the handling of the situation by management. The General Manager initially offered an accommodation related to my Hyatt Globalist benefits, then later reversed course and stated that a staffing “judgment call” had been made and they could no longer honor what had previously been offered. The communication felt dismissive and unaccommodating rather than customer-focused. I was threatened to be charged more for their bad judgement call.

Between the renovation disruptions, hot and muggy hallways, parking lot full of crates and moving trucks blocking parking spaces, moldy smells in hallways, pest concerns, and inconsistent treatment of loyal Hyatt members, this was not the level of service I expected. If you don’t mind being thrown several wrenches during your stay then this is the right place.

I was really impressed by Tom's exceptional customer.service .Also the black woman in food service who went above and beyond for our benefit.

Location close to outlets and great restaurant next door.

Location to outlet shopping and downtown Savannah. Breakfast was included.

Rooms were pathetically pleasing and spacious . Modern looking bathroom with a sliding barn door. Parking was plentiful

This was a very convenient location off I95, which was right on my travel route. Check-in was easy, and it was pet-friendly. The room has everything, breakfast included. However, the hotel was still undergoing renovation. Will be even better when complete. Would stay here again!

El desayuno es bastante bueno, mucho surtido.