Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Poor Food Quality
Ventilation Issues

Categories

Cleanliness
8.38
Several reviews indicated cleanliness, but mentions of some room issues impacted the overall perception.
Service
9.35
The staff was frequently described as friendly and helpful, contributing to a positive experience.
Location
9.39
Many comments praised the hotel's excellent location near key attractions.
Room Quality
8.34
Some rooms had ventilation issues and a lack of natural light affected ratings.
Amenities
8.87
General praise for amenities, but mentions of the pool area being dark affected the score.
Value for Money
8.83
Some reviews pointed out high prices for food and lack of variety, lowering perceived value.
Food and Beverage
7.88
Numerous concerns about food quality and variety impacted this category negatively.
Overall Experience
9.35
Overall positive guest experiences and high satisfaction noted across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:22

Property Description

Luxurious Amenities

El Sueño Hotel & Spa boasts an outdoor hot tub, solarium, and steam room, perfect for relaxation. Indulge in a variety of massage and beauty treatments at our 2 massage cabins.

Historic Elegance

Experience the charm of the 18th-century residence reflected in the elegant rooms with views of Puebla de los Ángeles Cathedral. The minimalist décor combined with original features creates a unique ambiance.

Culinary Delights

Savor delicious meals at our restaurant's terrace, open for breakfast, lunch, and dinner. For a quick bite, visit the snack bar, or enjoy the convenience of room service.

Book now to immerse yourself in luxury and history at El Sueño Hotel & Spa.

Important information:

Please note that during check-in for the reservation to be valid the credit card owner must be present with the physical credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBC

Location

Guest Reviews

8.8
Based on 342 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 9.35
I
ISABELLE • couple • fr
5
Pros:

Emplacement parfait

Cons:

La chambre sombre et triste
La décoration à revoir
Internet déplorable
Le petit déjeuner très limité avec un café médiocre

2026-10-14 • via Nuitee
N
Nicole • couple • us
8
beautiful hotel
Pros:

Excellent staff and perfect location. Well decorated, large rooms, and valet parking.

Cons:

The room floors were very dirty - we had to wear shoes inside. The shower drain cover was also incredibly moldy. We couldn't get the wifi to work, but didn't stay long enough to bother asking staff; I'm sure they could have fixed it.

2026-10-13 • via Nuitee
Y
Yanneck • solo_traveller • fr
9
Pros:

El Sueno Le charme des lieux opère dès le premier instant, avec un personnel aux petits soins, toujours disponible et d'une gentillesse sincère.
Les chambres sont belles et confortables, les soins et massages proposés sont excellents et tout cela à un rapport qualité-prix vraiment remarquable.
Cerise sur le gâteau : à cinq minutes à pied de la cathédrale de Puebla, l'hôtel est idéalement situé pour explorer cette magnifique ville.

Cons:

Le wifi est un peu juste

2026-10-10 • via Nuitee
N
Nadia Paola • solo_traveller • mx
10
Excelente estancia
Pros:

Los pasillos llenos de plantas y su decoracion muy bella

Cons:

Que cerraran la alberca tan temprano

2026-10-09 • via Nuitee
J
Jorge • couple • us
10
Very pleasant, nice, clean and safe.
Pros:

Clean and friendly staff. Located in a very safe area within walking distance to the Zocalo and the centro.

2026-09-19 • via Nuitee
G
Grace • couple • gb
9
2026-09-12 • via Nuitee
C
CARLOS • solo_traveller • mx
1
Pros:

No es un hotel de 4 estrellas. Cuando mucho y siendo generosos 3 estrellas

Cons:

El cuarto, feo y sin ventana. La ventana da un pasillo del restaurante

2026-09-06 • via Nuitee
M
Marie-Hélène • extended_group • ca
10
Séjour très agréable, personnel poli et attentionné, très bel endroit je le recommande
Pros:

Très bel endroit, près du centre et bons petits déjeuners.

Cons:

Le WiFi n’était pas très bon

2026-09-05 • via Nuitee
M
Manuel • couple • us
7
Inter
Pros:

Great location

Cons:

The room was next to the loud restaurant so noisy and the wifi was intermittent

2026-08-25 • via Nuitee
강 • couple • mx
8
2026-08-22 • via Nuitee
C
christophe • couple • fr
10
Agréable
Pros:

Belle chambre, hôtel agréable, accueil sympathique.

2026-08-22 • via Nuitee
P
Pablo • solo_traveller • mx
10
Pros:

Llevo tiempo visitando la zona.

2026-08-19 • via Nuitee
M
Meneses • solo_traveller • mx
10
Pros:

Muy cómoda y bonita la habitación FRIDA, el personal muy amable y excelente ubicación para salir a caminar en el centro

2026-08-16 • via Nuitee
W
Walter • solo_traveller • ch
10
Pros:

Ubicación, instalaciones y estacionamiento incluido

2026-08-14 • via Nuitee
B
Ben • family_with_children • gb
9
Pros:

Excellent location at the heart of the old town. Lovely ambience and friendly staff.

2026-08-14 • via Nuitee
H
Hernandez • solo_traveller • mx
10
Pros:

Todo

2026-08-07 • via Nuitee
A
Arturito • couple • mx
9
Bonito hotel cerca de todo
Pros:

El lugar muy céntrico, con un diseño muy bonito. El edificio antiguo y elegante, sin embargo, las habitaciones con un decoración muy contemporanea. Las vistas de la ciudad desde la terraza, muy bien, deberían aprovecharla para un restaurante o algo así.

Cons:

Por el clima lluvioso y frio, no pudimos hacer uso de la piscina. Deberían tener una opción de estancia que incluya el frigibar surtido (tipo todo incluido).

2026-07-15 • via Nuitee
T
Tiffany • solo_traveller • us
8
Pros:

The property was unique and the location was good.

Cons:

The only cooling in our room was a fan and it was very loud. The Internet barely worked, but we were on vacation so it wasn't a huge deal. I booked the stay because of the pool but it was down for maintenance.

2026-07-14 • via Nuitee
T
Tania Lizeth • solo_traveller • mx
8
Pros:

La atención y su decoración.

Cons:

Que la alberca no estaba funcionando y fue la principal razón de elegir el hotel.

2026-07-13 • via Nuitee
C
Christina • couple • au
9
Would highly recommend for a short stay in Puebla
Pros:

Big room, lovely pool and rooftop and garden areas.

2026-07-07 • via Nuitee