The Westin Kuala Lumpur

Hotels
Westin
8.5 (2322 reviews)
199, Jalan Bukit Bintang , Kuala Lumpur , my

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality inconsistent
Food quality needs improvement

Categories

Cleanliness
7.75
Old hotel but cleaned up to expected standards.
Service
9.25
Staff was very friendly and accommodating.
Location
9.25
Perfect location opposite Pavilion and in Bukit Bintang.
Room Quality
7.75
Room seems dated and requires upgrades.
Amenities
8.75
Good amenities, but could have more for families.
Value for Money
8.75
Good value considering the location and service.
Food and Beverage
7.75
Breakfast has good variety, but food quality had some issues.
Overall Experience
8.75
Enjoyable stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Prime Location in the Golden Triangle
Nestled in Kuala Lumpur's bustling Golden Triangle, The Westin Kuala Lumpur offers convenience and luxury at your fingertips.

Luxurious Rooms and Dining Options
Indulge in modern and spacious rooms with signature Westin amenities. Savor delicious meals at 3 dining outlets and unwind at the hotel bar.

Relaxation and Wellness Facilities
Take a dip in the outdoor pool, stay active at the fitness center, or pamper yourself with in-room spa treatments. The hotel ensures a rejuvenating stay for all guests.

To experience the epitome of comfort and luxury in Kuala Lumpur, book your stay at The Westin Kuala Lumpur today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 150 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2322 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
H
HANI couple sa
10
2026-07-25 via Nuitee
M
Muhd Hafiz extended_group my
2
2026-07-25 via Nuitee
H
Halijah couple sg
10
Everything is good
Pros:

Near to mall

2026-07-20 via Nuitee
H
HANI family_with_children sa
10
2026-07-20 via Nuitee
H
HANI couple sa
10
2026-07-20 via Nuitee
N
Norhaza family_with_children sg
8
2026-07-19 via Nuitee
K
Kim Poh extended_group sg
8
2026-07-18 via Nuitee
A
abdullah family_with_children sa
10
سوف اعود مرة اخرى له. والان مددت 3 ايام اخرى.
Pros:

قربه من كل شى الاسواق المطاعم وهو في شارع العرب.

2026-07-17 via Nuitee
H
Hamidah solo_traveller sg
9
2026-07-09 via Nuitee
A
Alexanda couple gb
6
2026-07-08 via Nuitee
A
Adnan extended_group in
9
Good
Pros:

Location

Cons:

Too much sound from the outside traffic coming inside the room specially from 3am to 5am cannot sleep at all.

2026-07-07 via Nuitee
K
KIM TONG couple my
8
2026-07-06 via Nuitee
A
Abdullah couple sa
10
الاقامه جميله وكل شيء في هذا الفندق جميل من نظافة وسرعة استجابه من الموظفين والاجمل انه في شارع العرب
Pros:

كل شيء في هذا الفندق جميل والله

2026-07-01 via Nuitee
L
Lizack couple sg
8
2026-06-29 via Nuitee
A
Amal extended_group au
10
Sukhvin and Hash were the highlight of our stay and are the reason we’ll be returning to The Westin.
Pros:

After a terrible start to our trip, The Westin Kuala Lumpur completely turned things around. Travelling with a 1 and 2 year old, we arrived exhausted and stressed, but from the moment we checked in we were met with genuine warmth and kindness.

A special thank you to Sukhvin and Hash, who made our stay truly memorable. Seeing them each day was such a delight. They always greeted us with a smile, took the time to chat with our family, and made us feel so welcome. It never felt like customer service it felt like genuine care.

My family absolutely loved staying here, and by the end of our trip it felt like a home away from home. We will definitely be returning to Kuala Lumpur and won’t hesitate to book The Westin again. Thank you for such a wonderful stay.

2026-06-24 via Nuitee
I
Ian solo_traveller sg
8
Mr
Pros:

Hopefully more good price at good timinh

Cons:

I dont like the point cannot accumulate to membership link

2026-06-23 via Nuitee
A
Arinah family_with_children bn
10
2026-06-20 via Nuitee
Y
YAN-SIAN solo_traveller tw
10
2026-06-19 via Nuitee
Y
YAN-SIAN solo_traveller tw
10
2026-06-19 via Nuitee
T
Tommy solo_traveller my
8
2026-06-19 via Nuitee