Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Comfortable rooms
Cons:
Cleanliness issues
Basic amenities

Categories

Cleanliness
7.5
Some reviewers mentioned poor cleaning standards, indicating mixed feelings about cleanliness.
Service
10
Staff were often described as lovely and very helpful, indicating high service quality.
Location
10
Multiple reviews highlighted excellent central location and easy access to attractions.
Room Quality
8.5
Rooms were generally comfortable, but some reviewers noted basic amenities.
Amenities
8
Facilities were considered basic by some, with specific mentions of missing items.
Value for Money
9.5
Many found the hotel to offer great value for the amenities and service received.
Food and Beverage
9
Breakfast received positive remarks, but some suggestions for improvement were also noted.
Overall Experience
9.5
Most reviews suggest a very positive feeling about the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 06:49

Property Description

Modern and Convenient Accommodation
Novotel Vilnius Centre offers a contemporary stay on Vilnius’s main street, Gedimino prospektas. The air-conditioned rooms with cable TV, minibar, and free Wi-Fi ensure a comfortable stay.

Relaxation and Wellness Amenities
Unwind in the spacious, soundproof rooms featuring wooden furniture and a work desk. Enjoy the sauna, Turkish steam bath, and onsite playground. The 24-hour staff is dedicated to ensuring a relaxing stay.

Culinary Delights
Indulge in Lithuanian and international cuisine at NOVO² restaurant. Explore nearby attractions like Gediminas Castle and Vilnius Cathedral, all within walking distance. Book your stay at Novotel Vilnius Centre for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VNO

Location

Guest Reviews

9
Based on 6385 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 8
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 9.5
I
Indrė • solo_traveller • lt
10
2026-08-29 • via Nuitee
K
Kristina • solo_traveller • lt
10
2026-08-29 • via Nuitee
A
Araik • solo_traveller • lt
9
2026-08-28 • via Nuitee
F
Felix • solo_traveller • ar
10
la estadia en la ciudad de VILNA fue excelete, y el hotel fue fundamental!
Pros:

la ubicacion del hotel es inmejorable! estas cerca de los lugares turisticos mas importantes de la ciudad, la habitacion muy comoda, altamente recomendable, no dudo en recomendarlo! no tome la opcion con desayuno con lo cual no puedo decir nada al respecto.

2026-08-28 • via Nuitee
E
Enrico • solo_traveller • it
10
2026-08-28 • via Nuitee
D
Denis Pevtsov • solo_traveller • ch
10
2026-08-28 • via Nuitee
A
ANASTASIA • couple • gr
10
2026-08-27 • via Nuitee
C
Cohen Paz • solo_traveller • il
10
Pros:

מלון מצויין מרכזי נקי רמה גבוהה

2026-08-27 • via Nuitee
C
CARLOS • solo_traveller • es
9
2026-08-27 • via Nuitee
M
maria julia • couple • es
8
2026-08-27 • via Nuitee
G
GIANLUCA • family_with_children • it
10
Pros:

Posizione, colazione, cortesia del personale, confort camera

2026-08-26 • via Nuitee
N
Norma • family_with_children • es
5
Overpriced
Pros:

The Novotel Vilnius has a great location in the Old Town, just about a five-minute walk from the Cathedral, making it a very convenient base for exploring the city.

Cons:

Check-in is at 3:00 p.m., which is increasingly common nowadays, but unfortunately the hotel would not accommodate an earlier check-in unless we paid an additional €45. This felt rather inflexible, especially if a room is already available.
We did not have breakfast as €25 per person seemed quite expensive. One other design choice we found puzzling was having a full-sized bathtub and a separate shower, with the shower being surprisingly small. Since most guests are likely to use the shower rather than the bathtub, a more spacious shower would have been a much more practical use of the space.
Our room was comfortable overall, although the carpets throughout the hotel looked quite worn and dated and could use an update. We also found the housekeeping somewhat lacking in attention to detail: during our stay, the sink in the bathroom was not properly cleaned.

2026-08-26 • via Nuitee
K
Khasina • solo_traveller • uz
10
2026-08-26 • via Nuitee
S
SIVAN • solo_traveller • il
9
Highly recommened!
Pros:

Wining location.

Cons:

The location of the room. It was bit far from the elevator.

2026-08-26 • via Nuitee
A
ANDREY • solo_traveller • by
9
2026-08-25 • via Nuitee
T
Teodora • solo_traveller • nl
9
Pros:

The location, the view, cleanliness.

Cons:

The refrigerator drinks were rather expensive and not replenished.

2026-08-25 • via Nuitee
L
Lluis • family_with_children • es
9
Pros:

Situació i instal.lacions

Cons:

Esmorzar. Poc espai de bufets en relació a la gent que hi ha. Espai en general petit.

2026-08-25 • via Nuitee
N
Nikolaos • couple • gr
10
Pros:

Excellent breakfast, everything was of premium quality! Excellent location!

2026-08-25 • via Nuitee
B
Ben • couple • ee
1
Choose a different hotel for a calm stay with a hotel that doesn’t try to hold on to your money when you ask it multiple
Pros:

Nice location, good view from the high floors. Unfortunately the positives stop there.

Cons:

Inflexible refund policy in case of non refundable reservation, even weeks in advance, on a period that was going to get booked out. I happen to be a data scientist so I did an analysis on the recurring patterns in their reviews. According to a reviewer there were even bed bugs a few years ago. https://www.tripadvisor.com/ShowUserReviews-g274951-d284920-r596486986-Novotel_Vilnius_Centre-Vilnius_Vilnius_County.html

See the result below.

- Extremely loud street noise from bars, nightclubs and traffic that penetrates rooms even on upper floors, making sleep difficult without earplugs despite thin walls and poor soundproofing (21×)

- Unprofessional and dismissive front desk staff in some interactions including cold greetings, rude eye-rolling at requests, ignoring guests, arguing in front of customers, and failing to apologize for service failures (18×)

- No parking at hotel requiring guests to use expensive municipal garage at €2.50/hour without clear disclosure during booking; costs accumulate to €25+ for multi-night stays (13×)

- Overbooking and room availability issues including denying confirmed reservations, offering wrong room types (twin instead of double on anniversary), and refusing to upgrade despite promises (11×)

- Air conditioning system failures in summer with centralized control that cannot be manually adjusted, rooms becoming dangerously hot, and minibar not cooling properly (9×)

Slow and confusing check-in process with wait times exceeding 1.5 hours and inconsistent staff communication causing frustration for arriving guests (8×)

- Restaurant staff rudeness and inconsistent service quality with complaints about slow food delivery, lack of attention, cold atmosphere, and language barrier leading to wrong orders (8×)

- Poor water pressure, weak internet connection described as useless, elevator malfunctions with only one working during peak times, and outdated gym equipment creating operational frustrations (7×)

2026-08-25 • via Nuitee
E
Elina • solo_traveller • lv
8
Pros:

המיקום מעולה, חדרים נקיים

Cons:

היה חם בחדר ואי אפשר היה לפתוח את החלונות

2026-08-25 • via Nuitee