Santa Maria Novella - WTB Hotels

Hotels
9.2 (1875 reviews)
Piazza Santa Maria Novella 1 , Florence , IT

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Central, unbeatable location (near train station and major sights)
Very clean rooms and attractive marble bathrooms
Friendly, helpful and professional staff
Excellent breakfast
Spacious rooms / comfortable suites
Rooftop terrace and pleasant views over the square
Cons:
Valet parking costly (example: €50 for an SUV)
Rooms facing the square can be noisy at night
Occasional room/service issues (missing soap, poorly sealed shower door)
Stairs to some rooms can be a hassle with large luggage
A few guests reported uncomfortable beds or poor window views

Categories

Cleanliness
9.4
Reviews repeatedly note rooms are very clean and 'sparkly' and bathrooms described as gorgeous marble; overall strong cleanliness sentiment.
Service
9.6
Staff repeatedly described as very friendly, warm and exceptionally helpful at check-in and throughout stay; service sentiment is very positive.
Location
9.3
Multiple reviews praise the central location, proximity to train station and major sights and views over Piazza Santa Maria Novella; location is a standout feature.
Room Quality
9
Rooms often described as beautiful, spacious and comfortable (some suites with two bathrooms), though occasional issues noted: noisy front rooms, inconvenient stairs with large luggage, and a few complaints about views or bathroom sealing.
Amenities
9.2
Positive mentions of rooftop terrace, marble bathrooms and comfortable suite amenities; overall amenities are highly rated in reviews.
Value for Money
8.6
Generally positive experience but some negative notes on extra costs (valet parking expensive for an SUV) and isolated service lapses (e.g., missing soap, uncomfortable beds for some), lowering perceived value slightly.
Food and Beverage
9.5
Breakfast repeatedly described as fantastic, particularly good and delicious across multiple reviews — very strong F&B sentiment.
Overall Experience
9
Majority of reviews are glowing about historic charm, comfort and convenience; a few nuisance issues (noise, minor service/room problems) keep the overall score just below top marks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 22:07

Property Description

Rooftop Terrace with a View

Experience luxury at its finest with our elegant 4-star hotel boasting a stunning rooftop terrace overlooking the Basilica of Santa Maria Novella. Start your day right with a varied hot and cold buffet breakfast while enjoying the breathtaking views of Florence.

Central Location and Convenience

Conveniently located just a 5-minute walk from Santa Maria Novella Train Station, our hotel offers easy access to Florence's top attractions. Explore the city on foot with Florence Cathedral and Accademia Gallery only 10 minutes away.

Luxurious Amenities

Indulge in luxury accommodation at Hotel Santa Maria Novella. Our spacious air-conditioned rooms and suites are equipped with modern amenities including free Wi-Fi, a minibar, and tea/coffee-making facilities. Unwind in our free sauna and fitness room or enjoy a drink at the rooftop bar.

Book now for an unforgettable stay at Hotel Santa Maria Novella!

Important information:

When booking more than 5 rooms, different conditions and additional supplements may apply.

Si prega di prendere atto che gli orari di apertura del parcheggio sono dalle 7:00 alle 23:30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Location

Guest Reviews

9.2
Based on 1875 reviews
Cleanliness: 9.4
Service: 9.6
Location: 9.3
Room Quality: 9
Amenities: 9.2
Value for Money: 8.6
Food and Beverage: 9.5
Overall Experience: 9
T
Takeshi • solo_traveller • jp
5
2026-09-19 • via Nuitee
D
Demi • couple • us
9
2026-09-19 • via Nuitee
T
Trevor • extended_group • us
10
A classic hotel in a great location.
Pros:

The location was perfect, near the station. The front desk greeting was friendly and professional. The facilities were perfect and very tasteful. Reminded me of a bygone era. The room with an amazing view of the square and a beautiful bathroom was very comfortable. The breakfast in a beautiful room was exceptional. Highly recommend.

Cons:

Everything was excellent.

2026-09-18 • via Nuitee
C
christian • couple • fr
10
Pros:

L’hôtel est juste fantastique avec vue sur la place Santa Maria Novella et l’église. Service parfait et d’une grand gentillesse.

2026-09-05 • via Nuitee
S
SEBASTIAN • couple • ar
9
2026-09-02 • via Nuitee
K
kazuo • solo_traveller • jp
8
フィレンツェ観光に最高
Pros:

スタッフは皆さんフレンドリーで
快適に過ごせました。
ホテルの風格、部屋の広さ、バスタブ付きお風呂、天井の高さとても良いです。
立地も駅近で、ドーモまで5分、ウフィツィ美術館まで20分強、メディチ家礼拝堂まで5分と便利です。
全体として非常に良いホテルです。

Cons:

唯一の難点は電源の位置が低い為、、少し
工夫が必要な事位です。

2026-09-02 • via Nuitee
C
Carina • couple • ar
9
Pros:

Es un hermoso hotel con su decoración muy a gusto y propia del lugar. Las instalaciones estan muy bien, el desayuno es variado. Capuccino muy rico. En mi estadía en Florencia me tocaron dias de calor muy intenso asi que se agradeció mucho el aire acondicionado general del hotel funcionando y el de la habitación también. La habitación es muy amplia y cómoda. Está muy bien ubicado, cerca de todo andando, la zona es agradable en la plaza Santa Maria Novella, con muchas opciones para comer o tomar algo ahi no mas. Tiene un bar que es un plus si uno quiere tomar algo ahi mismo.

Cons:

Como para decir algo, el acceso a la terraza no está señalizado lo que lo hace engorroso ir si uno quiere visitarla. Pero preguntando te orientan. No subí en esta oportunidad.

2026-09-01 • via Nuitee
P
Pedro • family_with_children • pt
9
5 estrelas decorreu dentro do esperado.
Pros:

Funcionário atenciosos. Bom pequeno-almoço. Excelente localização.

2026-09-01 • via Nuitee
1
1222 • couple • jp
8
2026-08-31 • via Nuitee
L
Lucas • family_with_children • de
10
2026-08-30 • via Nuitee
N
Núria • solo_traveller • es
7
Pros:

Ubicación desayuno cócteles y decoración preciosa

Cons:

Baño limpio pero algo anticuado ducha pequeña

2026-08-29 • via Nuitee
K
Katherine • solo_traveller • us
10
Pros:

Beautiful rooms, great location on the piazza and very close to train station. Wonderful staff.

Cons:

Nothing

2026-08-29 • via Nuitee
M
Michele • couple • us
10
Excellent hotel for location, cleanliness and hospitality.
Pros:

Conveniently located to train and tourist sites.

2026-08-27 • via Nuitee
A
Alexei • family_with_children • ru
9
Отлично, но с нюансами
Pros:

Месторасположение шикарное, хороший номер, тихо, отличный персонал

Cons:

Не очень удобно принимать душ в ванной со шторкой, кабина была бы намного лучше. На завтрак из горячего только срембл и бекон, сосиски и яичница отсутствовали. Кому важен фитнес, то там только беговая дорожка и велотренажер, никаких силовых транажеров нет, даже перекладины.. набор гантелей до 10 кг вряд ли удовлетворит мужчин..

2026-08-26 • via Nuitee
V
Virginie • extended_group • fr
9
Séjour agréable, j’y retournerai volontiers
Pros:

Amabilité du personnel
Localisation au top
Chambre spacieuse et confortable
Petit déjeuner

Cons:

Bruit de portes qui claquent dans la nuit dans le couloir

2026-08-26 • via Nuitee
K
Kai • couple • ee
9
Pros:

I liked the historic ceiling paintings in our room, the private terrace, and the views. The breakfast terrace was excellent in terms of both the views and the service.

Cons:

Some traffic noise could be heard

2026-08-23 • via Nuitee
P
Philippe • extended_group • fr
9
2026-08-23 • via Nuitee
E
Elisabet • couple • se
10
Trivsamt och välskött hotell med utmärkt läge.
Pros:

Mycket god och varierad. Många olika val fanns. Trevlig matsal och frukostbuffé.

Cons:

Inget mindre bra.

2026-08-21 • via Nuitee
S
Szilvia • couple • hu
8
Pros:

Szuper helyen van a szálloda, gyalogosan minden elérhető. Gyönyörű a kialakítása, a berendezès. A reggeli bősèges és nagyon finom volt.

Cons:

A szálloda elhelyezkedése valóban nagyon jó. Sajnos a szálloda épületén nincs semmi feltüntetve, kizàrólag egy kis fémtàbla volt kirakva a bejáratnàl, ami egy nagy pálma takarásában volt, így nem volt túl egyszerű megtalálni ès beazonosítani az épületet. A fitneszterem nagyon hidegre volt hűtve, még pulloverben is fàztunk. Ha kijöttél a szaunából megizzadva, garantàlt a megfázàs. A recepción közölték, hogy nem tudnak mit csinálni, majd a határozottabb fellépést követően kicsit morogva, de feljebb vették a hűtèst. Ezt leszàmítva minden tökéletes volt.

2026-08-20 • via Nuitee
B
Berke Gonenc • extended_group • tr
10
Mükemmel.
Pros:

Mükemmel bir otel direkt balkonlu odada kaldık bir tane balkonlu odası var sadece , direkt tren garının dibinde 200m yürüme mesafesi ,odalar kocaman at koştur, günde 3. Kere odamızın temizlendiği oldu çalışanlar herkes çok ilgili , konumu mükemmel.

Cons:

Yok

2026-08-18 • via Nuitee