Hotel Santa Maria Novella

Hotels
•
Why The Best Group
9.4 (195 reviews)
Piazza Santa Maria Novella 1, Florence, FI, 50123 , Florence , IT
39-05-5271840

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Pets allowed

Facilities

Free breakfast
Full-service spa
Fitness facilities
Express check-out
Fireplace in lobby
Comprehensive recycling policy
Health club
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Great breakfast
Clean and spacious rooms
Cons:
Limited dining options on weekends
Rooftop patio underwhelming

Categories

Cleanliness
9.36
Overall sentiment was positive; many mentions of cleanliness and well-maintained property.
Service
9.83
Reviews highlighted the excellent and friendly service from the staff.
Location
9.87
Many positive comments about the convenient location for sightseeing and transport.
Room Quality
9.32
Rooms were described as great, spacious, and comfortable.
Amenities
8.85
Amenities were mostly well-regarded, with some minor complaints about the rooftop patio.
Value for Money
8.81
Perceived as affordable given the quality offered by the hotel.
Food and Beverage
9.36
The breakfast received high praise; however, there were some comments about limited dining options.
Overall Experience
9.83
Overall sentiment indicates a very positive experience and a strong likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:08

Property Description

Welcome to Hotel Santa Maria Novella, your sanctuary in the heart of Florence, where history and luxury meet.

Indulge in Ultimate Relaxation
Unwind at our full-service spa, where expert therapists await to provide rejuvenating massages designed to melt your stress away.

Gourmet Dining Experiences
Savor delightful meals at our coffee shop or enjoy room service during limited hours. Start your day with a complimentary buffet breakfast served daily, ensuring you’re fueled for your Florentine adventures.

Modern Comforts
Our 71 elegantly appointed guestrooms feature minibars, LCD televisions, and designer toiletries for a touch of luxury. Enjoy complimentary wired and wireless internet, keeping you connected during your stay.

Immerse yourself in the charm of Florence. Reserve your stay at Hotel Santa Maria Novella today and experience unparalleled hospitality!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.4
Based on 195 reviews
Cleanliness: 9.36
Service: 9.83
Location: 9.87
Room Quality: 9.32
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 9.36
Overall Experience: 9.83
J
Joanna • family_with_children • us
10
Pros:

Excellent

Cons:

AC could have been a little colder

2026-05-29 • via Nuitee
M
Mila • family_with_children • ch
10
2026-05-28 • via Nuitee
A
Alfred • couple • ch
10
2026-05-28 • via Nuitee
C
Cavalleri Simone • solo_traveller • it
10
Pros:

Posizione centrale e ottimo affaccio sulla piazza e chiesa.

2026-05-26 • via Nuitee
J
Jiyong • solo_traveller • gb
10
Pros:

The best place and service. Great view and wonderful breakfast. I was the perfect hotel for our honeymoon.

2026-05-26 • via Nuitee
J
Jose • extended_group • pr
10
2026-05-13 • via Nuitee
T
Travel767778 • Friends getaway
8
Very nice 4 star in central Firenze, great location.
Pros:

Lovely hotel very near the train station. Off of a piazza and easy for taxi access. Easy walk to central Firenze. Room was spacious, bathroom was fairly luxurious. Generally speaking, this is a very nice 4 star. Not awesome, but I don't think anyone will be disappointed staying here. Front desk staff was extraordinarily helpful when it turned out one of our group left her passport back in Rome, the staff contacted the hotel in Rome who accessed the room safe, photocopied the passport and faxed to the hotel staff in Firenze. I would definitely add this to my "must stay again" hotel list.

2026-05-11 • via Tripadvisor
K
khaing • family_with_children • au
8
2026-05-09 • via Nuitee
J
John • couple • us
10
2026-05-09 • via Nuitee
3
366darrenr • Couples
10
Florence hotel
Pros:

Awesome location. Next to square where impromptu musicians play and sing. Incredible views from rooftop terrace. Fun bar /eating at outdoor tables for restaurant. Everyone was nice and accommodating!!

2026-05-06 • via Tripadvisor
E
Eugen • solo_traveller • ro
10
Un sejur frumos!
Pros:

Locație, estetică, spirit!

2026-05-03 • via Nuitee
A
ALEX • extended_group • uy
10
Muy recomendable.
Pros:

Todo fue muy bueno, el dasayuno excelente, en dos oportunidades pedimos para llevarle algo a la habitación a nuestra hija y la amabilidad recibida para la preparación del mismo fue excelente, en otra oportunidad solicitamos un desayuno para nuestra salida, ya que partíamos muy temprano en la mañana y nos prepararon algo excelente.
La atención del equipo de recepción en todos los horarios excelente, sin duda en nuestra próxima visita repetiremos.

Cons:

Nada.

2026-05-01 • via Nuitee
B
Barbara • couple • it
7
Cons:

Qualità del servizio in camera

2026-05-01 • via Nuitee
N
Natalia • couple • ge
10
2026-04-29 • via Nuitee
P
Paul • couple • gb
9
Lovely place to stay - no complaints!
Pros:

Brilliant location and a lovely view from the window. Lovely bathroom

Cons:

Quite expensive :)

2026-04-28 • via Nuitee
I
Isabela • family_with_children • br
9
Excelente opção em Florença!
Pros:

hotel muito bem localizado, quarto e banheiro espaçosos.

Cons:

nada

2026-04-27 • via Nuitee
M
Mariza • solo_traveller • pt
8
Pros:

Localização, pequeno almoço e atendimento

Cons:

Nada

2026-04-27 • via Nuitee
J
Joanne • couple • at
9
Sehr zufriedenstellend
Pros:

Tolle Lage - generell alles sehr nett.

Cons:

Gutes Frühstück, aber schlecht organisiert für ein Hotel dieser Klasse.

2026-04-27 • via Nuitee
V
Vanessa • solo_traveller • us
10
Lovely hotel with ver helpful and friendly staff and great amenities.
Pros:

Everything. Staff was very friendly, room was beautiful, location was great. Breakfast was wonderful.

Cons:

Nothing

2026-04-23 • via Nuitee
C
Caroline • extended_group • de
10
Pros:

Ganz besonders nettes Personal

2026-04-22 • via Nuitee