Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Hot tub/Jacuzzi
Sauna
Ski storage
See all facilities

Review Highlights

Pros:
Great location
Clean and tidy rooms
Cons:
Issues with temperature in sauna and steam room
Poor food quality

Categories

Cleanliness
8.44
The place was really clean and tidy, especially the room.
Service
8.91
Staffs are very approachable but demonstrated some arrogance.
Location
9.45
Excellent location, close to downtown and the shopping strip.
Room Quality
8.4
Comfy beds, but improvement needed on amenities.
Amenities
7.93
Not all amenities worked as expected; sauna and steam room issues.
Value for Money
7.89
Basic value; perceived as overpriced for the service and amenities offered.
Food and Beverage
6.94
Restaurant food was terrible, and service was slow.
Overall Experience
8.41
Overall, it was a fantastic stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:38

Property Description

Luxurious Amenities
Indulge in relaxation at our hotel with a hot tub, steamroom, and sauna. Unwind after a day of adventure in Banff.

Delicious Dining Options
Savor a variety of delectable dishes at Carlito's Pizzeria, from mouthwatering pizzas to hearty burgers and fresh salads.

Convenient Facilities
Enjoy 24-hour front desk service, luggage and ski storage, and more. Your comfort and convenience are our top priorities.

Experience the ultimate stay in Banff at The Banff Inn. Book now to secure your unforgettable getaway.

Important information:

Please note, the property does not accept debit cards or pre-paid credit cards as a method of payment. A valid credit card is required at the time of booking. The hotel reserves the right to pre-authorize at least the first night's rate for validation purposes prior to the guest's arrival.

Children up to 12 years old stay free of charge in existing beds. Children older than 12, it will be charged CAD $15 per night.

A children's playpen is available free of charge upon request.

Please note there may be limited access to amenities and facilities until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20.95 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 2707 reviews
Cleanliness: 8.44
Service: 8.91
Location: 9.45
Room Quality: 8.4
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 6.94
Overall Experience: 8.41
E
Emile • couple • us
7
2026-06-13 • via Nuitee
J
Jagdra • solo_traveller • ec
8
Pros:

Esta en la calle principal de Banff. Las camas son muy cómodas aunque las almohadas no.

Cons:

Las almohadas. Las instalaciones son un poco viejas aún que están limpias. Es un muy buen hotel pero es demasiado costoso para lo que es. Pero claro es BANFF

2026-06-08 • via Nuitee
G
Goer • couple • us
8
Not the greatest
Pros:

The van to calgary could pick us up at the hotel

Cons:

Hard to get a late check-out. They did extend to noon. No lunch or breakfast

2026-06-07 • via Nuitee
B
Brian • solo_traveller • gb
8
Pros:

Conveient hotel

Cons:

All o.k.

2026-06-07 • via Nuitee
L
Laurie • couple • ca
6
Pros:

Bord de ville

Cons:

Pas tout à fait dans la ville,
Cher pour la situation
Pas de climatisation dans la chambre
Emplacement en face de l’ascenseur (beaucoup de bruit pendant la nuit)

2026-06-07 • via Nuitee
E
emily • solo_traveller • us
9
Pros:

Cute loft, friendly staff.

2026-06-07 • via Nuitee
V
Violeta • family_with_children • us
10
Nice stay in a convenient location
Pros:

We

Cons:

We liked the location, the staff was helpful, and we liked the additional items that we could use from the add on package. There were free tickets to the local Roam bus, so we could go places without having to use our car. Ee didn’t like the fact that our room had no view, and other guests were so loud early in the morning and they would wake us up. Other than that, it was awesome.

2026-06-06 • via Nuitee
L
Lesley • couple • za
8
2026-06-06 • via Nuitee
W
William • couple • us
8
2026-06-05 • via Nuitee
L
Loida • extended_group • us
10
2026-06-05 • via Nuitee
B
Beverley • solo_traveller • au
9
2026-06-04 • via Nuitee
C
Constance • solo_traveller • nl
9
Heel fijn hotel, met een uitstekende pizzeria en uitstekende ligging wat betreft de winkels.
Pros:

Ruime kamer. Heel fijn bed.

2026-06-03 • via Nuitee
R
ranjit • solo_traveller • gb
10
Banff Inn perfect location
Pros:

Staff were very friendly and greeted guests as they arrived and left . Gave very helpful advice about area and weather in mountains. Places to eat, Roam transit system for trips etc..

Cons:

Nothing

2026-06-03 • via Nuitee
L
Leah Antonette • family_with_children • ca
8
Would go back there again!
Pros:

Beautiful view of the mountain from our loft, great service from housekeepers

2026-06-02 • via Nuitee
S
Stephen • solo_traveller • gb
7
Good Hotel
Pros:

Good location

Cons:

Vending machine on 3rd floor took $5 but didn't give me anything. Otherwise nothing to dislike about it

2026-05-27 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-05-26 • via Nuitee
R
Ryan • solo_traveller • ca
10
Pros:

service

Cons:

no complimentary breakfast

2026-05-25 • via Nuitee
S
Sightseer16993557867 • Solo travel • St-André-d'Argenteuil, Quebec
6
Hotel going down the slope.
Pros:

The staff are really welcoming and doing a good job.
The biggest disappointment are the room.
The rooms are worn and damaged, they need to be updated/renovated
They haven’t got any update since the 90’s but you pay the 2026 price!
At 500$ a night you don’t expect the furniture to be worn. The fridge is sitting directly in the room and not in a desk. You can hear the compressor starting all night.
The bathroom are from another eras. Toilet seat broken, ready to fall on the floor.
A plastic curtain in the bath to take your shower, that keep sticking on you because there is not enough space… and I am a skinny guy. The shower head was sprayer over the curtain and the floor was getting all wet after a shower.
Once you get in the room you are welcomes by the ironing board and the iron hanging on the wall in the entrance.
The carpet need to be replaced also.
I have made the comment to the staff and through the welcome text message that you get went checking in. But no reaction except to tell me that they are sorry for my experience and they will use my comments to improve in the future… blabla bla.
There are many other option in Banff that are worth more than this hotel.

2026-05-24 • via Tripadvisor
G
Gerrie • solo_traveller • nl
8
Pros:

Prachtige plaats van ligging hotel

Cons:

Vond de kamer te klein met 3 personen en keken op de airco buiten ... klein raam en kleine badkamer

2026-05-20 • via Nuitee
C
Charisma • family_with_children • ca
8
2026-05-20 • via Nuitee