Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Clean and tidy rooms
Cons:
Issues with temperature in sauna and steam room
Poor food quality

Categories

Cleanliness
8.44
The place was really clean and tidy, especially the room.
Service
8.91
Staffs are very approachable but demonstrated some arrogance.
Location
9.45
Excellent location, close to downtown and the shopping strip.
Room Quality
8.4
Comfy beds, but improvement needed on amenities.
Amenities
7.93
Not all amenities worked as expected; sauna and steam room issues.
Value for Money
7.89
Basic value; perceived as overpriced for the service and amenities offered.
Food and Beverage
6.94
Restaurant food was terrible, and service was slow.
Overall Experience
8.41
Overall, it was a fantastic stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:38

Property Description

Luxurious Amenities
Indulge in relaxation at our hotel with a hot tub, steamroom, and sauna. Unwind after a day of adventure in Banff.

Delicious Dining Options
Savor a variety of delectable dishes at Carlito's Pizzeria, from mouthwatering pizzas to hearty burgers and fresh salads.

Convenient Facilities
Enjoy 24-hour front desk service, luggage and ski storage, and more. Your comfort and convenience are our top priorities.

Experience the ultimate stay in Banff at The Banff Inn. Book now to secure your unforgettable getaway.

Important information:

Please note, the property does not accept debit cards or pre-paid credit cards as a method of payment. A valid credit card is required at the time of booking. The hotel reserves the right to pre-authorize at least the first night's rate for validation purposes prior to the guest's arrival.

Children up to 12 years old stay free of charge in existing beds. Children older than 12, it will be charged CAD $15 per night.

A children's playpen is available free of charge upon request.

Please note there may be limited access to amenities and facilities until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.3
Based on 2779 reviews
Cleanliness: 8.44
Service: 8.91
Location: 9.45
Room Quality: 8.4
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 6.94
Overall Experience: 8.41
F
Fiona • extended_group • gb
8
Pros:

Clean and comfortable. Good location

Cons:

Would have liked another sink to help with food preparation

2026-09-18 • via Nuitee
Y
Yinnon • solo_traveller • il
9
2026-09-17 • via Nuitee
F
Fiona • couple • gb
10
Excellent hotel and staff were brilliant
Pros:

Excellent staff an service at The Banff Inn

Cons:

N/A

2026-09-17 • via Nuitee
C
Cynthia • couple • us
6
2026-09-14 • via Nuitee
C
Christi • extended_group • us
7
Pros:

Hated the offsite location and limited use of tickets

Cons:

Room keys consistently did not work, had to go to front desk at least 5 times

2026-09-13 • via Nuitee
J
Jagdish • extended_group • gb
5
2026-09-12 • via Nuitee
W
Widget • couple • us
7
Our stay was average. Probably will choose somewhere different should we return
Cons:

Way too small for the price you pay! Bathroom was tiny bathroom was dark. No coffee in the lobby just very average. Beds daily comfortable.

2026-09-11 • via Nuitee
A
AKIRA • extended_group • jp
6
良かったです。
Pros:

街の中で便利でした。

2026-09-07 • via Nuitee
M
Margaret • couple • au
10
Comfortable, great location and views.
Pros:

Great location, onsite restaurant and spa.

Cons:

Nothing

2026-09-06 • via Nuitee
M
Michael • family_with_children • au
8
2026-09-05 • via Nuitee
J
Jordi • couple • es
8
2026-09-03 • via Nuitee
K
Khoo • couple • my
8
2026-09-01 • via Nuitee
L
Lindsey • solo_traveller • gb
8
Great Family Stay with Friendly Staff and a Fantastic Spa
Pros:

We really enjoyed our stay. The family room setup worked very well and provided plenty of space and comfort for us. All of the staff were friendly, welcoming and helpful throughout our visit. The spa was clean, well maintained and a great place to relax. We also appreciated the complimentary lemon water available in the lobby, which was a lovely touch.

Cons:

There were a few areas where we felt the room could be improved. The lighting was quite limited, making the room feel a little dark, particularly in the evenings. The air conditioning unit was rather noisy, which was noticeable at night. We were also disappointed that there was no wardrobe for storing clothes, and the lack of a second bedside table made the room less practical for two people sharing.

2026-08-31 • via Nuitee
Z
Zafar • solo_traveller • ca
8
2026-08-31 • via Nuitee
A
Awelewa • family_with_children • ca
8
2026-08-30 • via Nuitee
N
NcoolK • solo_traveller • gb
10
2026-08-29 • via Nuitee
P
Ping • extended_group • us
10
2026-08-29 • via Nuitee
K
Katherine • couple • us
9
Cons:

Too expensive for what you get

2026-08-28 • via Nuitee
S
Sahana • family_with_children • ch
9
2026-08-27 • via Nuitee
M
Matthildur • extended_group • is
10
2026-08-23 • via Nuitee