Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Clean and tidy rooms
Cons:
Issues with temperature in sauna and steam room
Poor food quality

Categories

Cleanliness
8.44
The place was really clean and tidy, especially the room.
Service
8.91
Staffs are very approachable but demonstrated some arrogance.
Location
9.45
Excellent location, close to downtown and the shopping strip.
Room Quality
8.4
Comfy beds, but improvement needed on amenities.
Amenities
7.93
Not all amenities worked as expected; sauna and steam room issues.
Value for Money
7.89
Basic value; perceived as overpriced for the service and amenities offered.
Food and Beverage
6.94
Restaurant food was terrible, and service was slow.
Overall Experience
8.41
Overall, it was a fantastic stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:38

Property Description

Luxurious Amenities
Indulge in relaxation at our hotel with a hot tub, steamroom, and sauna. Unwind after a day of adventure in Banff.

Delicious Dining Options
Savor a variety of delectable dishes at Carlito's Pizzeria, from mouthwatering pizzas to hearty burgers and fresh salads.

Convenient Facilities
Enjoy 24-hour front desk service, luggage and ski storage, and more. Your comfort and convenience are our top priorities.

Experience the ultimate stay in Banff at The Banff Inn. Book now to secure your unforgettable getaway.

Important information:

Please note, the property does not accept debit cards or pre-paid credit cards as a method of payment. A valid credit card is required at the time of booking. The hotel reserves the right to pre-authorize at least the first night's rate for validation purposes prior to the guest's arrival.

Children up to 12 years old stay free of charge in existing beds. Children older than 12, it will be charged CAD $15 per night.

A children's playpen is available free of charge upon request.

Please note there may be limited access to amenities and facilities until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.3
Based on 2768 reviews
Cleanliness: 8.44
Service: 8.91
Location: 9.45
Room Quality: 8.4
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 6.94
Overall Experience: 8.41
P
Ping • extended_group • us
10
2026-08-29 • via Nuitee
N
NcoolK • solo_traveller • gb
10
2026-08-29 • via Nuitee
K
Katherine • couple • us
9
Cons:

Too expensive for what you get

2026-08-28 • via Nuitee
S
Sahana • family_with_children • ch
9
2026-08-27 • via Nuitee
M
Matthildur • extended_group • is
10
2026-08-23 • via Nuitee
I
Irene • couple • es
3
Ruidoso y sucio. No lo recomendaría a nadie
Pros:

La localización y que tiene una pequeña pizzería para picar algo si llegas tarde (pizzas ricas y camarera súper amable)

Cons:

Si quieres descansar, no elijas este hotel. Muchas de las habitaciones dan a un patio interior con todas las máquinas y generadores que hacen un ruido infernal día y noche. Un verdadero horror y no hay queden duerma (dejo una foto del patio que comento). Además la ropa de cama estaba sucia y para el segundo día se terminó el gel que no reponen todo lo necesario. Vamos, si estáis pensando quedaros en Banff y os aparece este hotel, huid!!

2026-08-22 • via Nuitee
M
Macarena • solo_traveller • es
9
2026-08-19 • via Nuitee
R
Revital • family_with_children • il
8
Pros:

מלון פשוט ונוח.

2026-08-18 • via Nuitee
I
Ivan Emilio • solo_traveller • us
10
2026-08-18 • via Nuitee
Y
Yo • family_with_children • gb
10
2026-08-17 • via Nuitee
N
Natasa • solo_traveller • de
7
Für 2 Nächte völlig ok
Pros:

Lage gut, Zimmer groß, Hotpot gut

Cons:

Spartanisch ausgestattet

2026-08-16 • via Nuitee
S
Sarah • solo_traveller • ca
9
2026-08-12 • via Nuitee
G
Giere • couple • us
10
2026-08-08 • via Nuitee
S
Sabrina • solo_traveller • au
7
Pros:

In general it was ok

Cons:

It was expensive

2026-08-07 • via Nuitee
A
alice • couple • au
8
2026-08-06 • via Nuitee
M
Macdonald • extended_group • ca
7
Decent but costly
Pros:

Room was nice, location is good, underground parking is decent. Loft room spacious with three comfortable beds. Air conditioning worked well.

Cons:

Added fees at check-in were high and annoying. Resort fee and downtown Calgary parking rates. Strange with no services on property and restaurant with limited hours.

2026-08-05 • via Nuitee
A
aad • couple • be
7
Veel te veel betaald voor dit verblijf 👎👎
Pros:

Dat ik binnen mocht komen

Cons:

Ik heb €100,00 euro meer betaald dan dat Booking had aangekondigd, maar de receptie zei , geen reservering te hebben gehad moest ook parkeren exstra betalen

2026-08-03 • via Nuitee
S
Sirinart • extended_group • th
8
Cons:

The Staff, Andrea did throw attitude on me during the check in. I reserved 4 rooms with different room types for our group of 13 ppl. It turned out that some of our rooms were upgraded and I asked her to repeat the info on the room types we finally got. She then made her face and gave me an annoying look and used a disrespectful voice to tell me she was going to write the details on paper. After that I asked her one more question whether the beds in one room were double or queen, she then raised her voice again. This was an unacceptable and impolite behavior.

2026-08-02 • via Nuitee
J
Jasmine • family_with_children • ch
7
2026-08-02 • via Nuitee
S
Simanti • solo_traveller • ca
8
2026-07-23 • via Nuitee