Hotel URH Palacio de Oriol

Hotels
7.9 (2474 reviews)
Avenida Cristóbal Murrieta, 27 , Santurce , es
+34 944 93 41 00

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Noise from the train tracks

Categories

Cleanliness
6.61
La limpieza es mejorable, la habitación tenía mucho polvo.
Service
8.58
Staff were very helpful and friendly.
Location
8.62
La ubicación es magnífica y el exterior del hotel es increíble.
Room Quality
7.07
La habitación no era de lo mejor y tenía vistas hacia las vías del tren.
Amenities
7.6
La habitación era ambia y estaba todo limpio aunque no había atención especial para mascotas.
Value for Money
8.56
Good value considering location and overall experience.
Food and Beverage
8.11
Breakfast was excellent.
Overall Experience
8.08
A great hotel in a good location with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:22

Property Description

Luxurious Accommodations
Hotel URH Palacio de Oriol, located in Santurce, offers soundproofed rooms with modern amenities like air conditioning, heating, and free WiFi. Each room features satellite TV, a small fridge, and a safety deposit box, ensuring a comfortable stay.

Culinary Delights
Experience the best of Basque cuisine at our on-site restaurant, serving a delightful buffet breakfast and traditional dishes. Indulge in a variety of hot and cold options, including pastries, cold cuts, fruits, and cereals, promising a satisfying dining experience.

Convenient Facilities
With meeting rooms, banquet facilities, and laundry services available, we cater to both business and leisure travelers. Additionally, private parking is offered for your convenience. Explore Bilbao easily, as the city centre is just a short drive or train ride away.

Book your stay at Hotel URH Palacio de Oriol for a memorable experience!

Important information:

Enjoy the Santurtzi Festival from July 10 to 19, just a few meters from the hotel.

Please note that breakfast is served from 7:30 to 10:30 on week days, and from 8:00 to 11:00 on Saturdays and Sundays.

Please note that parking is subject to availability.

License Number: HBI 01163Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 2474 reviews
Cleanliness: 6.61
Service: 8.58
Location: 8.62
Room Quality: 7.07
Amenities: 7.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.08
C
Christian • couple • de
6
Schöner Platz mit ein paar Makeln.
Pros:

Das Hotel hat eine interessante Lage, mit Blick auf das Wasser. Auch das Umfeld ist, wenn man maritime Umgebung mag, sehr nett. Das Zimmer selbst war sehr sauber und gepflegt und angenehm komfortabel.

Cons:

Das Hotel liegt direkt an einer Bahnlinie, so dass man akustisch immer wieder in den Genuss der vorbeifahrenden Züge kommt…
Lobby und Restaurantbereich wirken etwas verweist und in die Jahre gekommen, in einigen Fluren lag Müll und schmutzige Kleidung herum.
Das Service Personal im Restaurant und Terrassenbereich empfanden wir als ziemlich lost, loss und unmotiviert, wir fühlten uns als Gas nicht wirklich gesehen oder willkommen.
Das Personal am Empfang war sehr freundlich und sehr professionell!
Dass wir im Nachhinein für die Tiefgarage 20 € bezahlen mussten, empfanden wir dann doch als zu teuer und nicht wirklich Service orientiert, da auch im Umfeld des Hotels wenig Parkmöglichkeiten vorhanden waren.

2026-07-25 • via Nuitee
N
Nathan • family_with_children • us
7
Decent but not great. Far from both towns it is between.
Pros:

It had comfy enough beds.

Cons:

Has AC, but cannot be effectively controlled in the rooms so it was still pretty hot. Thin walls, heard our neighbors having a rave for a few hours and then some adult activities afterward.

2026-07-25 • via Nuitee
V
Valeriy • solo_traveller • us
9
2026-07-25 • via Nuitee
M
M.Dolores • couple • es
6
Pros:

La habitación en general

Cons:

La habitación al lado de las vías del tren y se pusieron a trabajar sobre la 1 de la mañana

2026-07-25 • via Nuitee
A
ARTUR • solo_traveller • es
8
Pros:

Nos encantó la ubicación del alojamiento y la gran comodidad de las camas.

2026-07-25 • via Nuitee
A
Alain • couple • es
10
2026-07-25 • via Nuitee
C
Christine • couple • se
6
Trevlig vecka med familj och vänner, bra hotell.
Pros:

Frukost ingick inte i priset vilket jag kan tycka var lite snålt, det var ganska dyrt att bo där och så får man inte ens frukost. Läget var perfekt gångavstånd från centrum och hamnen.
Vår AC gick sönder första dagen och det var inget problem med att få byta rum.

Cons:

Lite dåligt städat generellt, mögelfläckar i fogarna i badrummet, skulle behöva fixas. Ingen AC i själva hotellet utan bara på rummen, det var galet varmt och svårt att tänka korrekt i receptionen.

2026-07-24 • via Nuitee
M
Maria • solo_traveller • es
7
Pros:

La ubicación

Cons:

Necesita renovación9

2026-07-23 • via Nuitee
E
Elisa • couple • es
7
overall it was good and functional for a short stay.
Pros:

big and comfortable room
good location + parking available
satisfactory breakfast although could have been better (limited section of savory stuff for my taste)

Cons:

The hotel was fine overall, but in my opinion it’s not worth the fare of €185 per night. We requested a double (matrimonial) bed, but since the hotel was fully booked, we were given two separate beds instead.

Our room had a view over the train station, which wasn’t ideal. The hotel was clean, but it felt a bit run down and could definitely use some improvements and modernization.

2026-07-22 • via Nuitee
A
Andersen • couple • dk
5
Flot hotel udefra, men intet liv og levede ikke op til pris og forventninger
Pros:

Beliggenhed, værelset var stort

Cons:

Maden, støj fra tog, kakerlakker, manglende fitness center, ingen liv.

2026-07-22 • via Nuitee
F
Fiona • extended_group • ie
6
A weird little place and to be avoided if you’ve any allergies to dogs or cats
Pros:

Not much , location was ok , and staff at reception were nice , didn’t do breakfast , parking was easy enough eventually

Cons:

Ac wasn’t great , we had a balcony but it was filthy ,dirty table , dust and dirt in corners not a nice place to sit , when we checked in there was a bowl of dog food in our room , when I requested a non dog friendly room , I was told all the rooms were dog friendly so avoid this hotel if you’ve any allergies , and curtains and furniture looked like they had been peed on , wasn’t a great stay

2026-07-22 • via Nuitee
C
cremers • solo_traveller • gb
10
Pros:

Staff were super helpful. Very friendly. Precisely 6 minutes from hotel to ferry port

Cons:

Bar wasn't open until 5pm we arrived at 2pm so had a wee wait, so we freshened up

2026-07-22 • via Nuitee
M
Mark • couple • us
8
2026-07-22 • via Nuitee
S
Stephane • couple • fr
9
2026-07-21 • via Nuitee
G
Guadalupe • extended_group • es
4
2026-07-21 • via Nuitee
C
corentkn • couple • fr
10
2026-07-20 • via Nuitee
J
Jim • solo_traveller • nl
3
2026-07-20 • via Nuitee
H
Hugo • solo_traveller • gb
8
Pros:

Staircase, friendly staff, beautiful historic building, breakfast

Cons:

Bathroom - needs refresh

2026-07-20 • via Nuitee
E
Emma • extended_group • de
10
Dieses Hotel ist sehr zu empfehlen.
Pros:

Ein ehemaliger Palast als Hotel mit schöner Terrasse, von der aus man einen wunderbaren Blick auf den Hafen hat.

Cons:

Das Personal war stets sehr freundlich. Die Lage ideal, da wir an einer Konferenz teilgenommen haben, die in der UNED stattfand, also sozusagen gleich um die Ecke.

2026-07-20 • via Nuitee
I
Imanol • solo_traveller • es
10
Pros:

Ubicación e instalaciones

Cons:

Nada

2026-07-19 • via Nuitee