Hotel Real Palacio

Hotels
8.2 (4750 reviews)
Rua Tomás Ribeiro, 115 , Lisbon , pt
+351 21 319 9500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Great location
Cons:
Poor cleanliness
Old room conditions
Lack of amenities

Categories

Cleanliness
7.3
The cleanliness was disappointing, with issues like dirty carpets and lack of maintenance mentioned.
Service
8.8
Overall positive remarks about the staff's professionalism and friendliness.
Location
8.8
Convenient location close to the metro and a large park, making it very accessible.
Room Quality
7.3
Many reviews indicated the rooms were old and lacked amenities expected from a 5-star hotel.
Amenities
7.8
Some amenities were lacking, such as a functioning spa and proper heating.
Value for Money
8.3
Reviews indicate the price may not represent a true 5-star experience.
Food and Beverage
8.8
Breakfast received positive feedback for its quality.
Overall Experience
8.5
Overall a satisfactory experience but with notable shortcomings in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:35

Property Description

Luxurious Amenities and Features
The 5-star Hotel Real Palacio in Lisbon offers a luxurious experience with amenities such as a sauna, hot tub, and fully equipped gym. Guests can also enjoy free WiFi, satellite TV, and complimentary bathroom amenities in the bright and spacious rooms.

Culinary Delights
Indulge in a rich breakfast buffet at the contemporary Real Restaurant or savor regional specialties at the elegant à la carte restaurant and bar, Real Cozinha. Don't forget to explore the variety of Portuguese wines and tapas at the Sports Bar for a true taste of Lisbon.

Convenient Location and Services
Located near Parque Eduardo VII and El Corte Ingles shopping centre, Hotel Real Palacio offers convenience and luxury. The friendly staff can assist with car rentals, making travel arrangements seamless for guests. Book your stay now for an unforgettable experience in Lisbon.

Important information:

When booking 10 or more rooms, please note the following conditions apply: full upfront prepayment, non-amendable and also nonrefundable in case of cancelation.
Access to the Health Club facilities is only for guests aged 16 years and above.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.2
Based on 4750 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.5
N
Nunes • couple • ch
6
Bref. Pas fou… pour un 5 étoiles… ok pour un 4 étoiles
Pros:

Le personnel assez sympa, et le lieu

Cons:

Le côté sinistre, la moquette, le petit déjeuner en sous-sol sans fenêtres et pas grand choix de nourriture …

2026-08-15 • via Nuitee
M
Marius • solo_traveller • us
10
2026-08-15 • via Nuitee
F
Filipe • solo_traveller • pt
10
2026-08-15 • via Nuitee
P
Patricia • couple • pt
10
2026-08-14 • via Nuitee
E
Emmanuelle • couple • fr
9
Un très agréable séjour
Pros:

La propreté, la literie, le jacuzzi et le petit déjeuner

2026-08-14 • via Nuitee
C
Celia • solo_traveller • pt
10
Tratada como uma princesa, cheia de caprichos!
Pros:

O hotel superou a minhas expetativas. Um hotel lindo com história e que ainda transmite essa história, pelo seu charme acolhedor, desde o mobiliário ao ambiente transmitido pelos funcionários. Os funcionários são 5 estrelas, sempre disponíveis para nos mimar com os nossos caprichos!! Fui muito bem recebida e tratada por todos! Senti-me em casa, mas como uma princesa! MUITO obrigada a todos!

Cons:

Nada a referir.

2026-08-14 • via Nuitee
M
Matteo • family_with_children • it
10
Una piacevole scoperta portoghese
Pros:

Posizione, cortesia e livello di servizio.
Personale attento, gentile e disponibile.

Cons:

Diciamo che alcuni arredi potrebbero essere rinnovati, tuttavia mi ritengo molto soddisfatto.

2026-08-14 • via Nuitee
C
Catarina • extended_group • pt
9
Great place to stay in Lisbon centre. Very clean and with nice people.
Pros:

Location, cleanliness and staff

Cons:

The parking is very small but the building is in Lisbon center it’s comprehensive that it’s very difficult to manage the space

2026-08-14 • via Nuitee
D
Domenico • family_with_children • it
8
Pros:

Colazione stupenda, si trova ogni specialità. La posizione per visitare la città è ottima vicino alla fermata della metro.

Cons:

Uno dei letti aveva un materasso poco confortevole e tutti i letti avevano cuscini poco confortevoli

2026-08-14 • via Nuitee
E
Elivelton • extended_group • pt
5
2026-08-14 • via Nuitee
O
Olga • family_with_children • il
9
2026-08-13 • via Nuitee
S
Siiri • extended_group • ee
8
Pros:

Voodi 🤭-padi ja tekk olid suurepärased.

Cons:

Hotellitoad vajaksid värskendust.
Reaalsuses keskpärase 3-4* hotelli olemusega
Esimest korda nägin 5* hotelli kus vesi toas raha eest😊
Hommikusöök ahistavas keldris ja väga igav toiduvalik

2026-08-12 • via Nuitee
M
Miu Kuen • solo_traveller • gb
10
2026-08-12 • via Nuitee
H
hicham • solo_traveller • dz
7
Pros:

J ai aimer l emplacement proche des centres commerciaux, metro , la station de bus touristique

Cons:

L hotel est bien mais il merite pas ses 5 etoiles vu les chambres , le petit dejeuner , le servise

2026-08-12 • via Nuitee
C
Cleber Bento • solo_traveller • ie
8
Pillows are terrible
Cons:

The pillows are absolutely terrible. For a hotel that gives itself 5 star rating, the pillows are so cheap and so terrible to sleep on. Think I never seen a hotel with so terrible quality of pillows. The hotel needs to invest in better pillows other than that it went all good

2026-08-11 • via Nuitee
J
job_traveler • solo_traveller • it
8
A Lisbona per vacanza
Pros:

Hotel pulito e in buona posizione poco distante dal centro e vicino ad un bellissimo parco. Buona qualità/prezzo ed i servizi offerti

Cons:

La struttura è datata e andrebbe rinnovata, sia nelle camere che mostrano i segni del tempo sia nella parte dei servizi spa e colazione

2026-08-11 • via Nuitee
R
Rui • solo_traveller • pt
9
Pros:

Cortesia/simpatia dos funcionários
Excelente pequeno almoço
De todos os espaços disponibilizados
Óptima relação custo/qualidade/localização

Cons:

Nada a reparar

2026-08-11 • via Nuitee
A
Adamou • solo_traveller • za
8
Pros:

Le confort

Cons:

L extérieur

2026-08-10 • via Nuitee
A
Antonio • family_with_children • pt
8
Local, serviço, comodidade ao preço certo.
2026-08-10 • via Nuitee
J
Jonas • extended_group • br
9
Custo beneficio com conforto
Pros:

O restaurante do hotel é maravilhoso. O café da manhá é muito bom e a estrutura da sauna ajuda o hospede a relaxar após um dia cansativo passeando em Lisboa.

2026-08-10 • via Nuitee