Hotel Real Palacio

Hotels
8.2 (4658 reviews)
Rua Tomás Ribeiro, 115 , Lisbon , pt

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Great location
Cons:
Poor cleanliness
Old room conditions
Lack of amenities

Categories

Cleanliness
7.3
The cleanliness was disappointing, with issues like dirty carpets and lack of maintenance mentioned.
Service
8.8
Overall positive remarks about the staff's professionalism and friendliness.
Location
8.8
Convenient location close to the metro and a large park, making it very accessible.
Room Quality
7.3
Many reviews indicated the rooms were old and lacked amenities expected from a 5-star hotel.
Amenities
7.8
Some amenities were lacking, such as a functioning spa and proper heating.
Value for Money
8.3
Reviews indicate the price may not represent a true 5-star experience.
Food and Beverage
8.8
Breakfast received positive feedback for its quality.
Overall Experience
8.5
Overall a satisfactory experience but with notable shortcomings in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:35

Property Description

Luxurious Amenities and Features
The 5-star Hotel Real Palacio in Lisbon offers a luxurious experience with amenities such as a sauna, hot tub, and fully equipped gym. Guests can also enjoy free WiFi, satellite TV, and complimentary bathroom amenities in the bright and spacious rooms.

Culinary Delights
Indulge in a rich breakfast buffet at the contemporary Real Restaurant or savor regional specialties at the elegant à la carte restaurant and bar, Real Cozinha. Don't forget to explore the variety of Portuguese wines and tapas at the Sports Bar for a true taste of Lisbon.

Convenient Location and Services
Located near Parque Eduardo VII and El Corte Ingles shopping centre, Hotel Real Palacio offers convenience and luxury. The friendly staff can assist with car rentals, making travel arrangements seamless for guests. Book your stay now for an unforgettable experience in Lisbon.

Important information:

When booking 10 or more rooms, please note the following conditions apply: full upfront prepayment, non-amendable and also nonrefundable in case of cancelation.
Access to the Health Club facilities is only for guests aged 16 years and above.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 9 per day.

Location

Guest Reviews

8.2
Based on 4658 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.5
S
Sanae • family_with_children • ma
5
2026-07-25 • via Nuitee
D
DAVID • family_with_children • es
8
Un 4 estrellas a buen precio
Pros:

Realmente son habitaciones de hotel de 4 estrellas. Televisión muy pequeña para su categoría y productos de alimentación caros

2026-07-25 • via Nuitee
A
Ana • solo_traveller • es
9
Pros:

El trato del personal, todo estaba muy limpio, el desayuno muy bueno, y la ubicación ideal por qué era céntrico.
Muy contenta con la elección

Cons:

La presión de la ducha era muy mala
Y las vistas de la parte de planta baja eran muy feas a una calle trasera

2026-07-25 • via Nuitee
G
Giovanna • family_with_children • it
8
Più che soddisfacente.
Pros:

Centrale e personale gentile.

Cons:

La stanza aveva un forte odore di umidità e la biancheria da bagno non era brillante come in un albergo a 5 stelle dovrebbe essere.
Per il resto ottimo soggiorno, con colazione abbondante e molto varia

2026-07-25 • via Nuitee
H
hafida • family_with_children • fr
9
2026-07-25 • via Nuitee
L
Lucia • solo_traveller • it
9
2026-07-25 • via Nuitee
A
Alexander • solo_traveller • de
9
Pros:

Gute Lage, schöne Zimmer, gutes Preis-Leistungs-Verhältnis, freundliches Personal.

Cons:

Der Frühstücksraum ist fensterlos und für ein so großes Hotel zu klein.

2026-07-25 • via Nuitee
N
Nacho Fernández Fernández • solo_traveller • es
9
Pros:

Big room and very clean.

Cons:

The breakfast room was crowded and noisy.

2026-07-24 • via Nuitee
H
Helder de Jesus Carvalho • solo_traveller • ao
8
Foi agradável.
Pros:

Arrumação e Limpeza

Cons:

Atendimento do Bar.

2026-07-23 • via Nuitee
O
Oliveira • couple • pt
10
Foi muito boa.
Pros:

O quarto era top.
O pequeno almoço muito bom.
A cama era muito boa, deu para descansar e aproveitar.

2026-07-23 • via Nuitee
B
BERTHIER • family_with_children • fr
10
2026-07-22 • via Nuitee
C
Chintana • couple • gb
10
Perfect
Pros:

Very close to station

Cons:

NA

2026-07-22 • via Nuitee
T
Thomas • solo_traveller • es
10
2026-07-21 • via Nuitee
A
Amichai • family_with_children • il
8
Pros:

מיקום מצוין

Cons:

שירות טעון שיפור
מלון לא מתוחזק מספיק

2026-07-21 • via Nuitee
A
Angel • couple • es
6
Comida muy bien, habitación mal, situación necesitas transporte.
Pros:

La comida de su restaurante es de muy buena calidad, los platos bien elaborados y de buena calidad.

Cons:

Las habitaciones no se corresponden con un hotel de 5* anticuadas y faltas de mantenimiento.
La ubicación es aceptable, pero es necesario desplazarse.

2026-07-21 • via Nuitee
B
Beatriz • couple • es
9
Pros:

Personal, limpieza, desayuno y precio-calidad

2026-07-21 • via Nuitee
P
Pierre • couple • fr
7
Correct, au niveau d’un 2 ou 3 étoiles
Pros:

Localisation de l’hôtel
Grande chambre

Cons:

Hôtel vieillot, loin des standards d’un 5 étoiles

2026-07-21 • via Nuitee
J
Joao • family_with_children • pt
10
2026-07-21 • via Nuitee
L
Lavinia • solo_traveller • gb
9
Real palace feeling
Pros:

The decor, the proximity to shops and the free spa and jacuzzi. The staff was helpful and the rooms were clean with lots drawers for storage.

Cons:

Nothing was so bad to dislike.

2026-07-21 • via Nuitee
P
Paulo • couple • pt
10
2026-07-21 • via Nuitee