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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Non-smoking throughout
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Private parking
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Heated pool
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Kid-friendly buffet
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Sun umbrellas
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Outdoor fireplace
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Situated behind the bustling Ontario Mills Mall and near major freeways and the airport, Best Western Ontario Mills Mall offers the perfect base for both business and leisure travelers.
Comfortable Accommodations
With 105 rooms to choose from, guests can enjoy complimentary breakfast, Wi-Fi, and parking, ensuring a relaxing and hassle-free stay.
Superior Customer Service
At Best Western Ontario, hospitality is a top priority, with a focus on providing guests with the utmost convenience and comfort throughout their stay.
Book your stay now at Best Western Ontario Mills Mall for an unforgettable experience!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Property Accessibility
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: No
- Lifts Accessible: No
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: No
- Lifts Accessible: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Room Knock Sign: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: Yes
- Bathroom Bathtub: Yes
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Chair: Mobile
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Public Toilets Grabbing Handles: Yes
- Public Toilets Visual Indicators: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
Rooms are comfortable and clean
I did not appreciate your rep making us wait 10 minutes to check in at 3pm (check in time) while everyone else was checking in with the other attendant. I don’t know her name (caucasian) she did not smile and was rude. I also did not appreciate being asked if I had a vehicle? What kind of question is that? I believe it was because of the way I look! You also need more handicap spaces, I had to park around the building, this caused me to get wet (it was raining). There was a big rig truck cab parked in the back taking up 3/4 spaces? It seems the personnel working could not handle a sold out night.
הכל ישן ומסריח
שטיחים רהוט וניקיון , ארוחת בוקר בכלל לא שווה
Très décevant fausse représentation
D’abord, on a refusé de me transférer dans un autre Best Western, parce que ce n’était pas celui que je voulais choisir.
J’ai seulement demandé un transfert, pas l’annulation, mais Booking.com et l’hôtel ne voulait rien savoir On a voulu me charger 75 $ US pour un chien seulement pour quelques heures alors que ce montant excessif n’apparaissait nulle part sur le site . J’ai dû trouver un autre endroit pour le placer en attendant que la personne vienne le chercher. On annonce une navette gratuite et lorsque je suis arrivée, on m’a dit que non ce n’était pas le cas, ensuite on m’a dit que je devais utiliser l’application, The Goat, mais que ça se terminait à 22h. Ça ne fonctionnait pas du tout avec l’horaire des vols. Le lendemain, j’ai tenté d’avoir une discussion avec la superviseur qui était là, mais elle
n’a pas été accommodante du tout.
Ok
Ok
Location
Lights at the room didn’t work
Nice location
Nothing
La proximité du mall
C’est honteux pas de service de chambre pendant 3 jours et après multiples demandes pour avoir du savon il a fallu attendre 4 jours
The elevator was broken and I have a hurt foot so it made it difficult for me
Disappointing Stay Due to Preventable Maintenance and Service Issues
Our recent stay at the Best Western Ontario Mills Mall was significantly impacted by multiple avoidable issues that should be addressed by management.
On a positive note, Lelani at the front desk provided outstanding service. She was professional, welcoming, and made the check-in process smooth and efficient. Her customer service was genuinely excellent and stood out in an otherwise frustrating stay.
However, the property itself fell short in several important areas. The elevator being out of service for the entire weekend is unacceptable. Guests were forced to carry heavy luggage up and down stairs repeatedly, which is not only inconvenient but also a serious oversight in guest accessibility and hotel maintenance. There was also no adequate communication or visible effort to resolve the issue during our stay.
In addition, the conference room conditions were poorly managed. The temperature fluctuated constantly throughout the event, requiring adjustments nearly every hour. This created an uncomfortable environment and reflects a lack of proper facility monitoring.
Breakfast service was equally disappointing. The scrambled eggs were consistently undercooked and runny, and popular items like breakfast potatoes frequently ran out without timely replenishment. Guests were left waiting or forced to settle for limited options.
While individual staff members like Lelani clearly care about guest experience, the overall management of facilities and amenities does not meet the standard expected from this brand. These issues are not minor inconveniences—they directly affect comfort, accessibility, and overall satisfaction.
Pool was not heated like it says in the listing.
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