Country Inn & Suites by Radisson, Chicago O'Hare South, IL

Hotels
•
Country Inn & Suites by Radisson Americas
7.4 (1245 reviews)
777 East Grand Avenue , Bensenville , US
+1 630-279-0100

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Location
Comfortable rooms
Breakfast options
Cons:
Dirty carpets
Poor service from some staff
Room issues
Parking concerns

Categories

Cleanliness
6.61
Some reviews mention cleanliness issues, including dirty carpets and stained furniture.
Service
8.08
Generally positive service experiences noted, though some negative experiences were mentioned.
Location
8.12
Proximity to the airport and family noted positively, enhancing the overall experience.
Room Quality
7.07
Mixed reviews; some rooms were comfortable while others didn't match expectations.
Amenities
7.1
Some amenities were appreciated (like breakfast), but others were lacking or not up to standard.
Value for Money
6.56
Given the issues encountered, some guests feel it's not worth the cost.
Food and Beverage
8.11
Breakfast options were noted positively in several reviews.
Overall Experience
7.58
The overall experience varied among guests, with a mix of good experiences and critical feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:40

Property Description

Convenient Location near O'Hare Airport and Convention Center

Comfortable Rooms and Amenities
Guests can unwind in the indoor pool and hot tub, stay active in the fitness center, and catch up on work at the 24-hour business center. Each room is equipped with a 32-inch flat-screen TV, free WiFi, and coffee-making facilities.

Complimentary Shuttle Service and Nearby Attractions
Enjoy a free shuttle service to O'Hare Airport and explore nearby attractions like the Fashion Outlets of Chicago and River Forest Golf Club. Don't miss out on the convenience and comfort offered at Country Inn & Suites by Radisson O'Hare South.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 1245 reviews
Cleanliness: 6.61
Service: 8.08
Location: 8.12
Room Quality: 7.07
Amenities: 7.1
Value for Money: 6.56
Food and Beverage: 8.11
Overall Experience: 7.58
M
Moss • solo_traveller • us
10
2026-09-19 • via Nuitee
C
Carol • couple • us
7
Ok for one night before the airport.
Pros:

Easy access to airport. Free overnight parking for one night as a guest.

Cons:

The carpet in the room was recently cleaned and it was still damp. The room smelled like cleaner.

2026-09-18 • via Nuitee
N
Nofsinger • couple • us
1
Cons:

It was a very uncomfortable situation. The front desk lady was very rude. There was people sleeping in the camper in parking lot. There was a presumably homeless lady on the front sitting area asking for cigarettes. We just let you chaege us and did not stay.

2026-09-15 • via Nuitee
N
NOBORU • family_with_children • ca
5
コスパは良いがホテルの清潔感はイマイチ
Pros:

•部屋の広さ
•冷蔵庫と電子レンジが部屋にある
•朝食付き
•空港への無料シャトルバス
•シャトルバスのシステムと良い運転手さん

Cons:

•部屋のタバコ臭が酷い
•タオルが人数分用意されていない
•ソファや洗面台が古く傷が多い
•バスルームのドアノブがガタガタしている
•リビング側に扇風機しかなく、しかも汚い
•夜11時以降も酒に酔った宿泊客の騒ぎ声が部屋の中でも非常にうるさく聞こえる
•夕方以降フロントに人が居ない
•フロントの担当者はチェックイン、アウト時共に電話しながらの対応

2026-09-10 • via Nuitee
N
Nanda • couple • us
4
Cons:

Smell of mold and mildew.

2026-09-06 • via Nuitee
K
Kim • solo_traveller • gb
5
2026-09-05 • via Nuitee
V
Vazquez • couple • us
10
Woke stay here again
Pros:

Everything

2026-09-05 • via Nuitee
Z
Zak • solo_traveller • us
8
Pros:

I was able to get 2 rooms close together that were booked at different times

Cons:

Fridge barely worked, keys stopped working, TV volume didn't work and had to unplug and plug it in

2026-09-01 • via Nuitee
A
Avdić • solo_traveller • hr
5
Pros:

Big parking and close to O'Hare Chicago Airoprt? Free cofee, large lobby to sit in and in front benches and table to sit on the fresh air. We could leave the luggage after check out to wait for our airplane.

Cons:

Poor breakfast ending exactly at 9:30 AM with all food being put away at 9:30 AM sharp and no
possibility to get breakfast after 9:30AM sharp.
Air condition without possibility to be adjusted by temperature.

2026-08-31 • via Nuitee
M
Mohammed • couple • fr
1
Plus jamais dans cet hôtel !!!!
Pros:

L’emplacement

Cons:

Le personnel et la chambre soit disant adaptée aux personnes à mobilité réduite

2026-08-29 • via Nuitee
D
Danielle • solo_traveller • us
1
Dirty
Pros:

Nothing

Cons:

I arrived at 1:00am after traveling on the road. The property had a lot of lottery in the parking lot and in the lobby around the front entrance, the property -appeared to be unsafe with the revolving doors open wide for anyone to walk in. The rooms had dirt marks on the walls. The carpet was very dirty throughout the property. My sister and I were traveling alone and felt very unsafe as vulnerable women. I asked for a refund and was told that was not a legitimate reason to not want to stay at the property. I have not yet been refunded for either night that I didn’t stay there.

2026-08-27 • via Nuitee
Z
Zebrie • couple • us
7
2026-08-24 • via Nuitee
J
John • family_with_children • us
8
2026-08-23 • via Nuitee
D
David • solo_traveller • us
8
Called the front desk at 2:30am , 3rd floor was load and stomping around, nothing happened and at about 6am it stopped
Pros:

Nice hotel

Cons:

Very noisy !

2026-08-19 • via Nuitee
4
497murtip • Couples
2
Very disappointing stay — I do not recommend this property
Pros:

Our check-in time was 3:00 PM, but when we arrived, the front desk employee, Dolly, assigned us a room that was not ready. We had to wait about 30 minutes after the official check-in time. What was frustrating is that there were other rooms available and ready, so we should have been given a ready room instead of being made to wait.

The condition of the property was another major issue. The outside areas were extremely dirty, with garbage throughout the entrance and walkways. Even the carpet had a very unpleasant smell. The pool area had towels lying all over the floor, and the overall appearance of the property was very poorly maintained. At night, there was also very little lighting around the property, which made the outside areas feel uncomfortable and unsafe.

The AC in our room was also unacceptable. It would run for approximately 10 minutes and then shut off for a long period. In an hour, it seemed like we were getting only about 20 minutes of actual cooling while the room became uncomfortable the rest of the time. There was apparently a setting/system that AC run only 20 min for an hour!!!!

We contacted the night front desk employee, Kaprish, and explained the issue. He told my husband that he would keep the AC running, but it still did not stay on. I called again about 30 minutes later, and he said he would come to the room within 10 minutes to check the AC issue. He never came. We were left dealing with the issue ourselves. We also tried calling the front desk again, and the phone was not being answered at night. This is extremely frustrating, especially when guests are having an issue with their room and need assistance. The night front desk staff really needs to do a better job. Instead of sitting on the phone, the priority should be helping guests when they have an issue. If you tell a customer you’re coming to check on something, you should actually follow through.

Overall, the property needs significant improvement in cleanliness, maintenance, customer service, lighting, and room comfort. The front desk staff were not helpful when we needed assistance, and our concerns were not properly addressed.

I would not recommend staying here!!!

2026-08-18 • via Tripadvisor
S
stevehX1824KG • Business • Columbia, South Carolina
2
Sorry hotel and service
Pros:

Called back to get receipt for stay. Hung up on me multiple times saying to call back at 6 AM. When I would call back they would pick up the phone and leave it open without speaking over and over. Called customer service and they tried to sell me a vacation package. What a joke of a used car shoddy box trying to pass as a hotel.

2026-08-11 • via Tripadvisor
E
Eli • couple • us
4
2026-08-11 • via Nuitee
K
Kazuyuki • solo_traveller • us
6
2026-08-11 • via Nuitee
C
Colette • couple • us
1
Stay didn’t happen
Pros:

Manager was rude and canceled my reservation

Cons:

They need better management

2026-08-10 • via Nuitee
R
Robert • couple • us
8
pleasant and trouble free
Pros:

breakfast was great

Cons:

nothing

2026-08-10 • via Nuitee