Staybridge Suites Chattanooga Downtown - Convention Center by IHG

Hotels
•
Staybridge Suites
7.4 (795 reviews)
1300 Carter Street , Chattanooga , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Delicious breakfast
Cons:
Cleanliness issues
Maintenance problems
Overcrowded amenities

Categories

Cleanliness
5.29
There were concerns about cockroaches and mold, impacting the perceived cleanliness significantly.
Service
8.26
Most staff members were apologetic and polite, providing satisfactory service.
Location
8.8
Multiple reviews praised the hotel's convenient location.
Room Quality
6.75
Mixed sentiments with some mentioning rooms were comfortable, but one cited issues with hot temperatures and maintenance.
Amenities
6.28
Amenities like the hot tub were criticized for being overcrowded and towels were reportedly unavailable.
Value for Money
7.24
For the price, many felt it did not meet expectations due to various issues.
Food and Beverage
8.79
Breakfast received positive mentions, indicating good food quality.
Overall Experience
7.76
General experience varied; positive stays mentioned but significant complaints were also noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 09:38

Property Description

Enjoy all the comforts of home, including full kitchens and a free daily hot breakfast at this downtown Chattanooga, Tennessee hotel, situated near popular sites including Finley Stadium.

24-Hour Fitness Center and On-Site Convenience Store
Start the day with a workout or grab a snack at our convenient store.

Outdoor Barbecue Grills and In-Room DVD Players
Enjoy a barbecue under the stars or have a cozy movie night in your room.

Nearby Attractions and Pet-Friendly Accommodations
Explore local museums and universities, and bring your furry friend along for the trip.

Don't miss out on a memorable stay - book your room at Staybridge Suites Chattanooga Downtown-Convention Center today!

Important information:

For guests bringing pets, a nonrefundable pet fee is required upon arrival. Please contact the property for more details.

When traveling with pets, please note that a nonrefundable extra charge of US$75 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 795 reviews
Cleanliness: 5.29
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 6.28
Value for Money: 7.24
Food and Beverage: 8.79
Overall Experience: 7.76
M
Margaret • couple • us
1
Find somewhere else to stay.
Pros:

Great check-in experience. No convention was going on so quiet in hotel and on streets. Breakfast was average. Location was easy on/off Highway 24/Route 27.

Cons:

The hotel is in terrible disarray. There's was hole in the wall (like 4" diameter), a hole in the tub surround which you know is going to cause mold, the bed mattress and sofa mattress were very old and worn, and the air duct blows air directly on you all night in the bedroom. The chair that matched the sofa was worn and just felt dirty and finally (in the room) the desk chair was also dirty. The hallway had its own issues with scotch tape holding on corner trim every 3" down the wall, signs were not glued to the wall and just lying on the floor. There was a broken old obviously rain or similar leak soaked ceiling tile by the elevator that had aged and a drip pan under it with a rag hanging out of the ceiling tile. The place is overall worn and dirty.

2026-05-30 • via Nuitee
T
Tyler • solo_traveller • us
6
Pros:

Nice big room. Great staff. Pleasant breakfast

Cons:

Room was dirty. Found bugs and was outdated. And hot tub was down and pool was so cold.

2026-05-29 • via Nuitee
G
Gordon • solo_traveller • us
1
Pros:

The location

Cons:

The lobby and the floor I stayed on smelled like mold

2026-05-29 • via Nuitee
B
Bermudaborn • couple • us
8
We will stay again
Pros:

Location was great, we could walk to our favourite places in under 10 minutes.
Rooms were very clean when we arrived

Cons:

Breakfast was meh. Wasn't bad, wasn't good, just meh
Our room wasn't cleaned while we were there. Not a big issue for 2 older adults, but for families with kids it may be an issue (fresh towels, TP, etc).

2026-05-28 • via Nuitee
K
Kenia • family_with_children • us
8
2026-05-27 • via Nuitee
R
rzh447 • solo_traveller • il
8
Pros:

חדר גדול ..ארוחת בוקר סביר מיקום קרוב למסעדות ולאתרים

Cons:

היה חסר לי בארוחת בוקר ירקות. אין בכלל ירקות !!!!
במקלחת ברז המים כל הלילה מטפטף בבוקר ביקשתי שיתקנו את התקלה. . חזרנו בערב לא תיקנו לא החליפו מגבות

2026-05-26 • via Nuitee
T
Taylor • solo_traveller • us
1
2026-05-26 • via Nuitee
A
Amy • solo_traveller • us
5
2026-05-26 • via Nuitee
J
John • solo_traveller • us
1
Cons:

We booked for $159 I was charged $229 I would like a refund

2026-05-25 • via Nuitee
A
Alexis • family_with_children • us
8
2026-05-25 • via Nuitee
H
hannah • solo_traveller • us
10
2026-05-25 • via Nuitee
D
Doyle • solo_traveller • us
7
2026-05-24 • via Nuitee
S
Sarah • solo_traveller • us
8
2026-05-23 • via Nuitee
L
Lori • solo_traveller • us
1
Cons:

Place was so filthy we did not stay. We didn't even take our luggage in. Contacted Booking.com for a full refund.

2026-05-19 • via Nuitee
V
Vikke • couple • us
10
2026-05-18 • via Nuitee
B
Bruce • family_with_children • us
5
Fine for 1 night traveling with kids, would not stay again. Front desk was amazing
Pros:

Breakfast was amazing, staff was attentive and very sweet

Cons:

Found a lighter in the sofa bed, found trash visible from the bathroom under the bed, crack in the tub, crack in the sink, the hallway smelled very strongly of weed, the room had a slight musty odor, the hot tub was out of order, the indoor pool was freezing and there was food in the garbage disposal that had not been cleaned out

2026-05-11 • via Nuitee
D
Dangelo • couple • us
10
2026-05-11 • via Nuitee
A
Amber • family_with_children • us
7
Pros:

It was nice and clean

Cons:

I was a little disappointed that the hot tube was down being that was one of the reasons I picked this hotel

2026-05-11 • via Nuitee
J
Juan Carlos • solo_traveller • us
8
2026-05-10 • via Nuitee
D
Delicia • family_with_children • us
10
2026-05-07 • via Nuitee