Staybridge Suites Chattanooga Downtown - Convention Center by IHG

Hotels
•
Staybridge Suites
7.3 (670 reviews)
1300 Carter Street , Chattanooga , US
+1 423-267-0900

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Great location (close to downtown, convention center, walkable)
Friendly/exceptional front-desk staff member
Spacious units and roomy balconies
Continental breakfast with good choices
On-site EV charging and gym
Safe, convenient parking (noted by several guests)
Cons:
Significant cleanliness issues: stained carpets, dirty/worn furniture, paint drips, sticky spots
Old/worn room furnishings and ripped sofa
Pool/hot tub closed for maintenance/uncommunicated closures
Alarm clock went off unexpectedly early
Ants in room reported
Paying to park and occasional lack of coffee at breakfast
Front desk miscommunication about issues and pool hours

Categories

Cleanliness
5
Multiple reviews mention stained carpets, dirty/worn furniture, paint drips, sofa covered with a sheet, funky smells, ants and sticky spots — cleanliness is a clear negative.
Service
8.4
Service is mixed but leans positive: one front-desk staff member was described as exceptional and very helpful, though there are reports of front desk miscommunication about room issues and pool hours.
Location
9.2
Location is repeatedly praised: close to downtown attractions and the convention center, walkable to shops, with convenient/safe parking — strong positive.
Room Quality
5.5
Room quality is inconsistent: some units are spacious and have clean bedding/kitchens, but many mentions of old, worn furnishings, ripped sofa arms and other damage reduce the score.
Amenities
7.4
Amenities have positives (continental breakfast, gym, EV charging, pool/hot tub on property) but are marred by pool/hot tub maintenance and unexpected closures in some stays.
Value for Money
7
Value is mixed: several guests noted good price/parking convenience but negatives like paying for parking and issues with room condition reduce perceived value.
Food and Beverage
8
Breakfast/continental offerings are described as good with lots of choices, though there are isolated complaints (e.g., no coffee available at one breakfast).
Overall Experience
7.9
Overall impressions vary: many enjoyed the location, staff and breakfast, but recurring cleanliness and room condition problems and amenity outages led to a mixed but generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Enjoy all the comforts of home, including full kitchens and a free daily hot breakfast at this downtown Chattanooga, Tennessee hotel, situated near popular sites including Finley Stadium.

24-Hour Fitness Center and On-Site Convenience Store
Start the day with a workout or grab a snack at our convenient store.

Outdoor Barbecue Grills and In-Room DVD Players
Enjoy a barbecue under the stars or have a cozy movie night in your room.

Nearby Attractions and Pet-Friendly Accommodations
Explore local museums and universities, and bring your furry friend along for the trip.

Don't miss out on a memorable stay - book your room at Staybridge Suites Chattanooga Downtown-Convention Center today!

Important information:

For guests bringing pets, a nonrefundable pet fee is required upon arrival. Please contact the property for more details.

When traveling with pets, please note that a nonrefundable extra charge of US$75 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 670 reviews
Cleanliness: 5
Service: 8.4
Location: 9.2
Room Quality: 5.5
Amenities: 7.4
Value for Money: 7
Food and Beverage: 8
Overall Experience: 7.9
A
Ames • couple • us
1
Pros:

Location and price

Cons:

Alarm clock went off at 6am, we did not set it. Would have loved to sleep in after late night. Ruined morning.

2026-10-31 • via Nuitee
K
Kayla • couple • us
1
2026-10-29 • via Nuitee
S
Susanne • couple • us
10
2026-10-27 • via Nuitee
T
Tiffany • couple • us
1
Stinks. Old. Not a good place to stay
Pros:

Nothing

Cons:

Everything

2026-10-24 • via Nuitee
L
Lorrie • extended_group • us
5
We had a nice stay but avoided being in the room which is too bad because this place could great.
Pros:

The lady at the front desk was exceptional. I truly wish I had her name. The bathrooms were clean. The bedding was clean. The kitchen was clean and there were more than enough dishes cups etc to be comfortable. The fridge was clean. The unit was large with a very roomy balcony. EV charging on site was awesome. There's a super cute craft/book/coffee shop on the corner. Parking safe and convenient. To the lady at the front desk on 9/25 7pm, you are truly special and I hope you are recognized for your warmth friendliness and eagerness to help.

Cons:

The carpet and living area furniture were truly disgusting. There were visible black stains, paint drips on the tables and chairs etc. Im not a complainer and rarely complete surveys but this hotel has such a nice exterior and facility (gym pool etc) even the location is awesome. It would be an amazing stay if they replaced these really dirty worn out stained and just...bleh gross furnishing. I had to put a sheet over the sofa before id let anyone sit on it. Honestly I dont think the sofa would be sold at goodwill. I wish I had photos. Such awesome potential in this place.

2026-10-24 • via Nuitee
D
Doyle • couple • us
10
A very pleasant Fall Break trip.
Pros:

The location was close to all major attractions downtown. Some were actually within walking distance. The rooms were spacious and very clean. The continental breakfast was good, with lots of choices. The staff was friendly and knowledgeable about places to do and see in the area. I was pleasantly surprised and would stay here again in a heartbeat.

Cons:

The hot tub was down for maintenance so that made the pool water very cold. However, my granddaughter really didn't seem to mind.

2026-10-20 • via Nuitee
C
Conway • family_with_children • us
2
Pros:

Love the location cause we were there for an event at the convention center.

Cons:

We went to the front desk over issues with our room we were told to talk to the morning staff at check out again they were not worried we were told to reach out to booking over the issues since we booked with them.

2026-10-19 • via Nuitee
A
Acquanetta • family_with_children • us
7
2026-10-16 • via Nuitee
W
William • solo_traveller • us
5
So so. At best
Pros:

Close to a restaurant i like

Cons:

Sofa big rip on arm
Looked old and used
Room had funky smell. Not up to staybridge standards. Disappointing.

2026-10-12 • via Nuitee
B
Brenda • solo_traveller • us
6
Pros:

Clean, good location

Cons:

Paying to park at the hotel...No coffee for Breakfast

2026-10-12 • via Nuitee
M
Mallory • family_with_children • us
5
2026-10-12 • via Nuitee
E
Eric • solo_traveller • us
10
Great
Pros:

Clean, comfortable, and professional staff

2026-10-10 • via Nuitee
A
Amber • family_with_children • us
7
Short lived.
Pros:

We liked the free breakfast. Our girls liked the gym and what it offered. The room was enough space for us.

Cons:

We had an issue as when we checked in, my oldest called the front desk to ask what time the pool closed. That was around 5:45 p.m.. she called around 6:10 p.m. to the front desk. Afterwards we went to go down to the pool to enjoy some family time and found that the pool was closed for maintenance. We thought we might try the following day but it was still closed for maintenance. This was the main reason we booked this hotel and I'm not sure why the front desk would have told her that it closed at 10:00 p.m. if it was closed for maintenance. Had we known the pool was closed for maintenance we would have went somewhere else.

2026-10-08 • via Nuitee
D
Darrin • family_with_children • us
10
Pros:

The rooms and breakfast were nice. I would stay here again.

2026-10-08 • via Nuitee
F
Farrar • couple • us
5
Good enough wouldn’t do again
Pros:

Lobby was very nice and parking was good

Cons:

our room had ants and there were sticky spots on our carpet and stains on the couch and curtains

2026-10-08 • via Nuitee
A
Andrea • solo_traveller • us
8
Bitter Sweet
Pros:

I like the location.My room was very comfortable.And exceeded my expectations in size. It had everything I needed. Theakfast also exceeded my expectations.The food options were delicious , good quality and plenty of variety.

Cons:

The pool & hot tub was not in working order and has not been for a very long time.I was extremely disappointed and should have been given a discounted rate for the amenities was one of the main reasons why I booked this location.

2026-09-17 • via Nuitee
L
Lindsey • solo_traveller • us
7
2026-09-15 • via Nuitee
F
Francis • solo_traveller • us
9
2026-09-11 • via Nuitee
T
Tabitha • couple • us
10
It was a weekend to remember.
Pros:

The staff were very friendly. The breakfast was very tasty and the hotel was centrally located in walking distance to everything. I will visit again.

2026-09-10 • via Nuitee
R
Rachel • family_with_children • us
8
Excellent location for the price, free breakfast, comfy beds & a friendly staff!
Pros:

This was my family’s second time staying at this hotel & we will be back again. The staff is always so friendly, the rooms are a great size, we love the beds, and the free breakfast is usually decent.

Cons:

The one opportunity that we had to go swim the pool was closed, which was a bummer but not a huge deal in the grand scheme of things.

2026-09-08 • via Nuitee