Maison Twenty Seven

easy access to the hotel via unbusy street, valet-access to make street-parking an afterthought (though we found a spot right by the hotel for free) & a spacious, colorful, neatly decorated room. Lobby was immaculate and quiet, having the air of an old monastery.

Pleasant and helpful staff, charming building and location, and comfortable bed. Seems like a lot of deferred maintenance that new operators will hopefully address in time. I heard one patron exclaim, "I love this place, I'll be back!" so possibly some suites are more updated than mine? For the price point, I would have appreciated an included breakfast. Good food at the restaurant downstairs, would have dined there more, but people working remotely monopolized the most comfortable seating for what seemed like most of the day.

This charming old-world hotel perfectly balances thoughtful updates with its classic character and charm. The location is excellent, and the staff consistently goes above and beyond. From providing toothpaste when I forgot mine to bringing me tea and honey after the café had closed because I wasn’t feeling well, their kindness truly stands out. We always stay here when visiting our kids — it genuinely feels like our home away from home.

The building is unlike any other in Santa Monica with charming historical details. We love staying near the Montana area, too. It's quiet with plenty of cafes, restaurants and shopping. Staff is so friendly and accommodating.

Charming place with so much character and excellent location. We could walk to local coffee shops, restaurants, beach area. We were upgraded to a suite with beautiful balconies -- though the one night of our stay was hardly enough time to enjoy it! Service was very friendly and welcoming. Very comfortable sleep and accommodations.

We had a wonderful stay and Maison twenty seven. Beautiful, unique hotel that was beautifully decorated. The location is great, removed from the chaos but short walk to the beach and 3rd street/pier easily walkable.

The staff was the best part of our stay. Michael helped us with check in and restaurant recommendations and even upgraded us to a bigger space which was really wonderful as we were traveling with a toddler. Gavin went above and beyond, helping us get up and down stairs and elevators with our toddler and providing fans ect for the room. Dine helped with check out and was very kind and helpful. The valet staff was also wonderful.

They also had free coffee/homemade cookies/juice!

Can’t wait to come back for another stay!

We came back to this property after 4 years and yet again had the most wonderful stay. We had two rooms booked and both got an upgrade upon arrival which was a lovely surprise. This hotel feels like a cosy home away from home. Living room is charming and everything feels like an old world chic. Looking forward to be coming back!

I go down to Los Angeles every month for work, and i've been trying all of the nicer hotels in the area, and this one is my favorite. The minute you get to the property, you are met with peace and tranquility. The central area is so inviting, and there is a front area and back area to sit quietly and read or eat. It's the Chateau Marmont of the westside. Entire place is clean, rooms are inviting and have character. Looking forward to getting to know the staff more on return trips, all of them were wonderful.

Gavin was super knowledgeable and helpful.

Bfast was okay not great. Granola was a puddle of yoghurt with a few bits of granola.
Front staff were hit and miss in terms of how much they wanted to help, didn’t go out of their way to help with anything. Michael, who checked us in when we arrived late was friendly. Neri was lovely woman, personable.

The hotel is beautiful, but the real reason I stay is the service. Rayan especially dealt with my annoying needs to change my reservation, twice, on my week long stay. He found ways to help me that I hadn't asked for. And he did it without being all showy and annoying about it. High reco.

We stayed at Palihouse Santa Monica for a little over two months while my father was in town for surgery, and the experience was shaped in large part by the exceptional staff. Ryan, Gavin, and Dalia were consistently attentive, thoughtful, and incredibly helpful with our many needs over an extended stay, which made a challenging period much easier.

The property itself is an older building and doesn’t offer the full range of services you might expect at this price point (for example, there’s no room service). That said, it’s beautifully decorated and well maintained, and the staff are highly professional and genuinely caring. Their attentiveness and competence more than made up for the lack of traditional hotel amenities, and ultimately made our stay a very positive one.

Excellent service. Room service Breakfast was tasty and came nice and warm. Property grounds are pretty.

Adorable property, historic, everything is thoughtful and on point. Gavin and the staff went above and beyond to make sure my stay was perfect.

If you care about beautiful things, gorgeous architecture, lush Gardens, The Pali House is for you! As you walk into this perfectly preserved time capsule you feel like a 1920s movie star.
The craftsmanship on the ceiling alone, the woodwork and murals make you pine for the lost art of woodworkers. The place just has great vibes. It’s so perfectly located. You could walk anywhere in Santa Monica, but there are bikes to borrow as well. The front desk staff is very helpful and can give you recommendations if you’re new to town. I have been coming here for more than 10 years and it is still has not lost any of its charm. Highly recommend.!

Pros: Location is great, next to the ocean, shopping, and food. The building itself is beautiful & historic.
Cons: they don’t do housekeeping everyday, you have to keep bothering them for anything. The pricing for the rooms I found to be deceitful. When I went to book all the websites said 245-265$ per night on the rooms- yet when we got there it was double that. I don’t find anything about the hotel worth that price point other than the location. There is also hardly any amenities for such a high price point. I will not be staying here again or recommending it.

Amazing rooms and amazing staff. The entire staff is amazing. Gavin, Dinē, and Avi were extremely helpful throughout my stay. Highly recommend.