Extended Stay America Suites - Billings - West End

Hotels
•
Extended Stay America Suites
7.2 (858 reviews)
4950 Southgate Drive , Billings , US
+1 406-245-3980

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Limited amenities
Lack of breakfast options

Categories

Cleanliness
6.01
Many reviews mentioned dirty floors and a filthy building.
Service
8.48
Overall staff reviews were positive, though some found them lacking in certain aspects.
Location
8.52
Numerous reviews highlighted good location and easy access.
Room Quality
6.47
Some rooms were comfortable, but multiple guests reported issues.
Amenities
5.5
Several guests noted missing essential amenities like ice machines and kitchenware.
Value for Money
8.96
Most guests felt the price was reasonable given the overall experience.
Food and Beverage
6.01
Breakfast options were limited and not well-received.
Overall Experience
7.68
Mixed experiences, but many guests found value in the price and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:04

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a fully equipped kitchen in every room, complete with a stove top, microwave, and fridge.

Complimentary Grab-and-Go Breakfast
Start your day right with our free grab-and-go breakfast, including a variety of options like breakfast bars, muffins, and hot cereal, along with coffee and tea.

Convenient Amenities and Nearby Attractions
Benefit from free WiFi, 24-hour front desk service, and complimentary onsite parking. Explore nearby attractions such as Geyser Park, Rimrock Mall, and The Reef during your stay.

Book now for a comfortable and convenient extended stay experience at Extended Stay America - Billings - West End.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Location

Guest Reviews

7.2
Based on 858 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.52
Room Quality: 6.47
Amenities: 5.5
Value for Money: 8.96
Food and Beverage: 6.01
Overall Experience: 7.68
V
Vanessa • family_with_children • us
8
2026-09-09 • via Nuitee
C
Ceder • solo_traveller • us
10
2026-09-02 • via Nuitee
E
Ethail • solo_traveller • us
4
Lacking
Pros:

Uncomfortable bed and pillows!! The bathroom floor could use a good scrubbing, ripped carpeting, and breakfast was disappointing.

Cons:

Convenient location

2026-08-31 • via Nuitee
K
Kyla • solo_traveller • us
10
2026-08-27 • via Nuitee
M
Marilyn • solo_traveller • us
10
2026-08-15 • via Nuitee
M
Matthew • couple • us
6
2026-08-07 • via Nuitee
H
Harmony • family_with_children • us
10
will most likely stay again
Pros:

The room was very nice and spacious. plenty of room for us all.

Cons:

had a grab and go breakfast but it was just oatmeal and granola bars. also Im curious about the phone next to the toilet

2026-08-04 • via Nuitee
M
Mike • couple • us
10
Walking distance to great food and entertainment.
Pros:

Walking distance for pubs and food.

Cons:

Can’t think of a thing.

2026-07-23 • via Nuitee
B
bob • solo_traveller • us
8
2026-07-12 • via Nuitee
B
Begay • solo_traveller • us
5
Pros:

Off the freeway, convenient

Cons:

Front desk not organized, clerk doing laundry

2026-07-11 • via Nuitee
T
Thomas • couple • us
8
Overall good
Pros:

It was quiet

Cons:

A little rundown

2026-06-28 • via Nuitee
T
T. Rios • solo_traveller • us
4
Not worth the cost
Pros:

Nice sized room, big refrigerator and freezer

Cons:

The bed was horrible, the base was very loose and swayed even when someone walked on the floor. The fan in the bathroom was extremely loud. The carpet was extremely stained and looked dirty. There were no anti slip strips in the shower and it was very slick. For the price, it was very poor!

2026-06-27 • via Nuitee
K
Kathy • solo_traveller • us
3
Stay elsewhere
Pros:

Nothing really.

Cons:

The room was very dated, carpet was very dirty. Window's were all filthy, hallway and elevator were dirty. Garbage cans outside were over flowing and property wasn't taken care of outside either.

2026-06-22 • via Nuitee
F
Faith • solo_traveller • us
10
Pros:

Staff was great room clean and comfortable. Location great also.

2026-06-22 • via Nuitee
T
Timothy • couple • us
7
2026-06-20 • via Nuitee
M
Marie-Luise • solo_traveller • us
5
2026-06-20 • via Nuitee
T
Thomas • couple • us
3
Do not recommend
Pros:

The location

Cons:

It was dirty outside, dirty lobby, elevators, rooms appeared clean but the floor made my husbands socks brown

2026-06-16 • via Nuitee
T
Townsend • solo_traveller • us
9
Pros:

The room was extremely clean and everything in order.

2026-06-13 • via Nuitee
A
Anita • couple • us
7
2026-06-10 • via Nuitee
F
Frank • couple • us
5
Pros:

Location was good.
Breakfast was poor.

Cons:

Seemed to be a halfway house.

2026-06-03 • via Nuitee