Malmaison London

Hotels
•
Malmaison
8.6 (2095 reviews)
18-21 Charterhouse Square , London , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent service
Cons:
Poor room cleanliness
High price not matched by experience
Breakfast issues

Categories

Cleanliness
7.63
The first impression of the room was unpleasant due to a strong sewage smell.
Service
10
Every member of staff encountered was friendly, polite, and helpful, providing great service.
Location
9.6
Great location for visiting the city and close to attractions.
Room Quality
8.14
Room was spacious and comfortable but initial smell created a negative impression.
Amenities
9.09
Amenities were generally satisfactory with some areas needing improvement.
Value for Money
8.12
Expectations were high for a luxury stay, but the experience fell short.
Food and Beverage
7.58
Breakfast buffet was poorly maintained, though quality of food was decent.
Overall Experience
8.63
Despite some shortcomings, the overall stay was enjoyable with excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Stylish Bedrooms and Free WiFi
Indulge in the comfort of stylish bedrooms equipped with flat-screen satellite TVs and free WiFi, ensuring a relaxing stay.

Chez Mal Restaurant
Experience a culinary journey at Chez Mal Restaurant, offering a delightful fusion of traditional steakhouse and classic French brasserie cuisines.

Private Dining and Classic British Dishes
Treat yourself to private dining at The Brasserie, savoring a menu of classic British dishes crafted from regional produce, complemented by a selection of beers and signature champagne cocktails.

To experience the perfect blend of luxury and convenience at our boutique hotel in central London, book your stay now!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal A’ la Carte menu and a side dish.

When rooms booked for 2 adults and 1 child, breakfast and dinner are not included in the advertised rates for children and the charges are as follows directly to the hotel: 0–4 years old: complimentary breakfast 5–11 years old: breakfast charged at 50% of full price 12 and above: breakfast charged at full adult price. Kids dinner menu is also available.

Please note that extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (GBP 30 per night) directly with the hotel.

When traveling with a dog, please note that an extra charge of GBP 25 for 1 dog or GBP 40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms. Please notify the hotel in advance.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Guest Reviews

8.6
Based on 2095 reviews
Cleanliness: 7.63
Service: 10
Location: 9.6
Room Quality: 8.14
Amenities: 9.09
Value for Money: 8.12
Food and Beverage: 7.58
Overall Experience: 8.63
L
Lena • solo_traveller • no
10
2026-10-17 • via Nuitee
M
Maxime • couple • fr
8
2026-10-16 • via Nuitee
L
Laura • couple • ar
10
Excelente opción en Londres!
Pros:

La ubicación es excelente, la atención y ambiente, limpieza, todo muy bien!

2026-10-16 • via Nuitee
L
Lynne • couple • gb
9
2026-10-15 • via Nuitee
A
Amanda • solo_traveller • gb
7
2026-10-15 • via Nuitee
T
Tony • solo_traveller • gb
8
2026-10-15 • via Nuitee
G
Gary • solo_traveller • gb
7
2026-10-13 • via Nuitee
G
Gary • solo_traveller • gb
7
Comfortable but only usec the restaurant for breakfast and not dinner.
Pros:

Comfortable rooms but why do they always put me in the furthest room away right down the corridor. Lovely helpful staff on reception (young lady)

Cons:

Restaurant completely overpriced and everything is extra on top of your meal.

2026-10-13 • via Nuitee
A
Alexandra • solo_traveller • cz
10
Pros:

We absolutely loved our stay! Fantastic location, friendly and helpful staff, and excellent facilities. Everything was wonderful! We would definitely stay here again and highly recommend this hotel!

Cons:

Nothing

2026-10-12 • via Nuitee
D
David • solo_traveller • ae
10
2026-10-12 • via Nuitee
J
Joel • couple • se
7
Pros:

Location and room interior design - it looked good

Cons:

Noisy ventilation in the room
Breakfast ok but not many healthy options
Room without proper window that allowed for daylight

2026-10-12 • via Nuitee
S
suzy • couple • gb
8
Short comfortable stay
Pros:

Comfortable, clean luxurious

Cons:

Lack of mirror to use within reach of a plug for hairdryer etc

2026-10-11 • via Nuitee
M
marlene • solo_traveller • fr
10
Excellent séjour
Pros:

Très bel hôtel
Tout a fait conforme aux attentes
Extrêmement bien situé pour profiter de la ville
Chambre très confortable
On recommande++

2026-10-11 • via Nuitee
L
Lene • couple • dk
9
2026-10-11 • via Nuitee
A
Adrian • couple • de
9
Gute Lage nicht weit von Farringdon
Pros:

Farringdon ist mit der Bahn gut zu erreichen, ruhige Lage, immer wieder gerne.

Cons:

alles gut

2026-10-11 • via Nuitee
R
Robert • couple • gb
10
2026-10-10 • via Nuitee
B
BrentG • extended_group • gb
10
Very pleasant
Pros:

The room was a good size clean and had decent facilities

2026-10-09 • via Nuitee
J
Jonathan • couple • gb
7
2026-10-09 • via Nuitee
R
Roberto • solo_traveller • es
9
2026-10-08 • via Nuitee
D
Diane • solo_traveller • gb
5
The location is great and the staff were lovely.
Pros:

The staff were lovely and I was able to check in early. Love this part of London.

Cons:

There was a bad smell in my room on arrival. I left the window open for the duration of my stay.

There was a loud whining air filter/ air con/ heat pump noise throughout the night which prevented me sleeping. I removed my room card to deactivate power in the room but it made no difference.

I wasn't warned that the gates to the square would be locked at night or told there was another way in. I found it in the end... but a bit disconcerting as a lone female in the small hours.

2026-10-07 • via Nuitee