Malmaison London

Hotels
Malmaison
8.6 (2071 reviews)
18-21 Charterhouse Square , London , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent service
Cons:
Poor room cleanliness
High price not matched by experience
Breakfast issues

Categories

Cleanliness
7.63
The first impression of the room was unpleasant due to a strong sewage smell.
Service
10
Every member of staff encountered was friendly, polite, and helpful, providing great service.
Location
9.6
Great location for visiting the city and close to attractions.
Room Quality
8.14
Room was spacious and comfortable but initial smell created a negative impression.
Amenities
9.09
Amenities were generally satisfactory with some areas needing improvement.
Value for Money
8.12
Expectations were high for a luxury stay, but the experience fell short.
Food and Beverage
7.58
Breakfast buffet was poorly maintained, though quality of food was decent.
Overall Experience
8.63
Despite some shortcomings, the overall stay was enjoyable with excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Stylish Bedrooms and Free WiFi
Indulge in the comfort of stylish bedrooms equipped with flat-screen satellite TVs and free WiFi, ensuring a relaxing stay.

Chez Mal Restaurant
Experience a culinary journey at Chez Mal Restaurant, offering a delightful fusion of traditional steakhouse and classic French brasserie cuisines.

Private Dining and Classic British Dishes
Treat yourself to private dining at The Brasserie, savoring a menu of classic British dishes crafted from regional produce, complemented by a selection of beers and signature champagne cocktails.

To experience the perfect blend of luxury and convenience at our boutique hotel in central London, book your stay now!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal A’ la Carte menu and a side dish.

When rooms booked for 2 adults and 1 child, breakfast and dinner are not included in the advertised rates for children and the charges are as follows directly to the hotel: 0–4 years old: complimentary breakfast 5–11 years old: breakfast charged at 50% of full price 12 and above: breakfast charged at full adult price. Kids dinner menu is also available.

Please note that extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (GBP 30 per night) directly with the hotel.

When traveling with a dog, please note that an extra charge of GBP 25 for 1 dog or GBP 40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms. Please notify the hotel in advance.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Guest Reviews

8.6
Based on 2071 reviews
Cleanliness: 7.63
Service: 10
Location: 9.6
Room Quality: 8.14
Amenities: 9.09
Value for Money: 8.12
Food and Beverage: 7.58
Overall Experience: 8.63
A
Amy couple gb
7
Pros:

comfy bed

Cons:

room was a bit small

2026-08-08 via Nuitee
N
Natasha solo_traveller gb
10
Great stay
Pros:

Nice staff, clean, very central and convenient

Cons:

Nothing

2026-08-06 via Nuitee
L
Lay couple gb
9
2026-08-06 via Nuitee
I
ian couple gb
7
All ok
Pros:

Good location

Cons:

Not cheap

2026-08-06 via Nuitee
C
Charlotte family_with_children gb
8
Comfortable and quiet
Pros:

Quiet location. Nice rooms

Cons:

Window view

2026-08-06 via Nuitee
A
Alix solo_traveller gb
9
2026-08-05 via Nuitee
S
Stephen couple gb
9
Pros:

Nice Hotel Good Room Size and Comfortable Bed

2026-08-03 via Nuitee
A
Andrew couple gb
10
Pros:

Quiet, good location, fair price, nice bed

2026-08-03 via Nuitee
R
Ross couple gb
1
Disappointing
Pros:

Location was ok with available parking.

Cons:

The Shower faucet in the room was loose and faulty. The water temperature could not be maintained.
After reporting this to reception, the Hotel Manager visited my room, stood in my shower with her shoes on and then failed to fix the problem or offer an alternative room. She offered me a refund if I left the room and found alternative accommodation for the evening which was obviously not viable as we had tickets to a Theatre performance within 2 hours. On check out I was offered a 25% discount, which I declined and settled on a 50% reduction. The attitude of the Hotel Manager was rude and she basically made me feel as if I was overreacting and should accept these conditions.
Overall it spoilt the experience and I will not be staying at the hotel ever again.

2026-07-23 via Nuitee
M
Martine family_with_children be
10
Aangenaam hotel gelegen op een geweldige lokatie in het centrum van Londen
Pros:

Prima hotel op een geweldige lokatie- in een doodlopende straat met een aangenaam park vlak voor de deur. 2 metroconnecties liggen op wandelafstand. Ook in de buurt verschillende leuke bars en restaurants. Wij zijn fan van dit hotel! Personeel was vriendelijk en behulpzaam. Aangename kamers en ruime badkamers.

Cons:

Niets - alles was prima in orde!

2026-07-22 via Nuitee
A
Andrea solo_traveller it
9
2026-07-22 via Nuitee
M
Muteto solo_traveller zm
9
2026-07-21 via Nuitee
L
Lisa couple gb
10
Great stay, close to lovely bars and restaurants, reception staff were superb.
Pros:

Great location.

Cons:

Very small room.

2026-07-21 via Nuitee
K
Kate extended_group gb
9
Lovely stay in London
Pros:

Location, nice, quiet, staff really friendly & helpful

Cons:

N/A

2026-07-20 via Nuitee
W
Williams couple gb
10
2026-07-19 via Nuitee
R
rebecca extended_group gb
9
Great location and modern hotel. Would recommend and stay again.
Pros:

Great location, one street back from busy London but it felt like you were in a quiet little town. Beautiful square. Close to the tube. Modern clean hotel.

Cons:

Nothing

2026-07-18 via Nuitee
K
Kirsty couple gb
9
2026-07-17 via Nuitee
S
SHARON couple gb
9
Everything lived up to or exceeded our expection.
Pros:

The room was very clean, well equipped and spacious. The breakfast offered had lots of choice to suit everyone. The location was great for the Barbican Theatre and close to a tube station. Overall, we were highly delighted with the accommodation and hope to visit again in the near future.

Cons:

The surrounding area was a little run down in places but this is no reflection on the hotel with was excellent.

2026-07-15 via Nuitee
A
Alexandre couple fr
8
2026-07-14 via Nuitee
D
Drew solo_traveller gb
10
2nd stay such a lovely hotel
Pros:

it was our 2nd stay , love where the hotel is situated as it is very central for lots of attractions ,very quiet hotel which we love ,room adequate for our needs ,loved the drink vouchers you receive if you dont have your room cleaned daily great idea , shower spacious and refreshing, very relaxed hotel ,staff very friendly and welcoming, food is very good ,also has an outside space just to sit and chill definitely will be visiting again 😀

Cons:

only 1 of the staff when we checked in on the friday 10th wasn't rude in anyway but apart from all the other staff wasn't particularly very welcoming

2026-07-14 via Nuitee