Malmaison London

Hotels
•
Frasers Hospitality
8.6 (1966 reviews)
18-21 Charterhouse Square , London , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent service
Cons:
Poor room cleanliness
High price not matched by experience
Breakfast issues

Categories

Cleanliness
7.63
The first impression of the room was unpleasant due to a strong sewage smell.
Service
10
Every member of staff encountered was friendly, polite, and helpful, providing great service.
Location
9.6
Great location for visiting the city and close to attractions.
Room Quality
8.14
Room was spacious and comfortable but initial smell created a negative impression.
Amenities
9.09
Amenities were generally satisfactory with some areas needing improvement.
Value for Money
8.12
Expectations were high for a luxury stay, but the experience fell short.
Food and Beverage
7.58
Breakfast buffet was poorly maintained, though quality of food was decent.
Overall Experience
8.63
Despite some shortcomings, the overall stay was enjoyable with excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Stylish Bedrooms and Free WiFi
Indulge in the comfort of stylish bedrooms equipped with flat-screen satellite TVs and free WiFi, ensuring a relaxing stay.

Chez Mal Restaurant
Experience a culinary journey at Chez Mal Restaurant, offering a delightful fusion of traditional steakhouse and classic French brasserie cuisines.

Private Dining and Classic British Dishes
Treat yourself to private dining at The Brasserie, savoring a menu of classic British dishes crafted from regional produce, complemented by a selection of beers and signature champagne cocktails.

To experience the perfect blend of luxury and convenience at our boutique hotel in central London, book your stay now!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal A’ la Carte menu and a side dish.

When rooms booked for 2 adults and 1 child, breakfast and dinner are not included in the advertised rates for children and the charges are as follows directly to the hotel: 0–4 years old: complimentary breakfast 5–11 years old: breakfast charged at 50% of full price 12 and above: breakfast charged at full adult price. Kids dinner menu is also available.

Please note that extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (GBP 30 per night) directly with the hotel.

When traveling with a dog, please note that an extra charge of GBP 25 for 1 dog or GBP 40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms. Please notify the hotel in advance.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.6
Based on 1966 reviews
Cleanliness: 7.63
Service: 10
Location: 9.6
Room Quality: 8.14
Amenities: 9.09
Value for Money: 8.12
Food and Beverage: 7.58
Overall Experience: 8.63
A
ARSHAD • family_with_children • gb
8
Very comfortable
Pros:

Location

Cons:

Price

2026-05-29 • via Nuitee
M
Marah • solo_traveller • gb
8
Overall good hotel for a short stay in London.
Pros:

Rooms are spacious. Staff is very friendly. Overall good facility. The beds were very comfortable!

Cons:

The rooms were far too hot. We couldn't sleep from the heat. We even asked for 2 fans which the staff brought to us right away, but they didn't help much.

2026-05-29 • via Nuitee
T
Thomas Steimel • couple • de
8
Sehr gutes Hotel mit toller Lage
Pros:

Das Hotel ist super gut gelegen, nur 4 / 5 Minuten zur U-Bahn-Station Barbican und noch näher zur Station
Farringdon ( dort hält u.a. die Elizabeth Line U-Bahn aus Heathrow ) und ruhig an einem Park gelegen. Sehr zentral,
so das man auch einige interessante Sehenswürdigkeiten zu Fuß erreichen kann.
Das Frühstück war sehr gut und wenn man die Buchung incl. Frühstück gewählt hat, konnte man immer aus einer Karte frisch Zubereitetes bestellen, wie z.B. Rührei mit Bacon oder Lachs ( sonst 29 GBP bzw. 21 GBP pro Person ).
Wir haben auch 1 x Abends im Restaurant gegessen, was ebenfalls sehr gut war.

Cons:

Die Dusch-Armaturen sind sehr gewöhnungsbedürftig, hier sollte das Hotel ein bessere Erklärung bereit legen.
Wir hatten ein Zimmer im 1.Stock ( Zi. 107 ) zur Parkseite hin. Reisende, die sensible Ohren haben und Probleme mit der Klimaanlage haben und diese beim Aufenthalt ausschalten, hören Nachts ein permanentes Geräusch aus dem Keller. Nicht ganz so schön ist auch die Tatsache, dass sich nur ca. 150 Meter ein Fleischgroßhandel befindet, der Nachts zwischen Null und sieben Uhr geöffnet ist. Eigentlich bekommt man davon nichts mit, aber es laden viele LKWs ihre Ladung ab, und da gibt es immer viel Gehupe und die Klimaanlagen der LKWs sind nicht zu überhören. Alles ist sonst wirklich ok, aber wer sehr gut hören kann, sollte darauf achten, ein Zimmer nach hinten zu bekommen.

2026-05-28 • via Nuitee
D
Durham • solo_traveller • gb
10
Great stay. Super friendly staff
Pros:

Francesca fabulous on reception. Very friendly and helpful.

2026-05-26 • via Nuitee
J
Jan • couple • gb
10
Weekend in London
Pros:

It was close to the Barbican and had air conditioning and a cooler to keep our drinks cool, friendly staff. Plenty of coat hangers for clothes. Liked the container for toothbrushes and the space for toiletries in the bathroom

Cons:

The dressing gowns are only for skinny people. The seats in the room were not as advertised in the picture so a little disappointing and not as comfortable as they look. Lack of drawers for underwear

2026-05-26 • via Nuitee
D
Drew • solo_traveller • gb
10
great find hotel
Pros:

absolutely amazing hotel ,lovely area ,very quiet which was ideal ,on arrival on the 23rd young lady on arrival upgraded our room which was spacious and very comfortable bed and pillows ,very quiet ,breakfast was great ,lovely vibe hotel ,staff very friendly and welcoming will be booking again

Cons:

no complaints at all

2026-05-25 • via Nuitee
M
Michelle • solo_traveller • gb
10
Cons:

Room was too warm

2026-05-25 • via Nuitee
M
Molina • solo_traveller • us
9
Second time here, will stay again
Pros:

Great location next to metro, chic rooms, super lux, lots of bars and restaurants nearby, can get to anywhere in London easily

2026-05-25 • via Nuitee
R
Ronald • couple • gb
9
2026-05-25 • via Nuitee
H
helen • solo_traveller • gb
9
Pros:

Welcoming, friendly and attentive staff. Clean comfortable rooms.

Cons:

Lunch menu could offer more variety.

2026-05-24 • via Nuitee
L
Lydia • solo_traveller • nl
8
2026-05-24 • via Nuitee
D
David • couple • gb
9
2026-05-24 • via Nuitee
R
Rebecca • extended_group • gb
9
Pros:

Beds are really comfy, hotel is nice and peaceful, but in a great location

2026-05-19 • via Nuitee
K
Karima • couple • be
7
Magnifique
Pros:

Oui

Cons:

Tout etait parfait

2026-05-18 • via Nuitee
E
Eric • couple • au
8
Nice hotel in a quiet location opposite Poirot's TV Flat.
Pros:

Nice hotel, quiet and good facilities. Breakfast area music is too loud and not relaxing

2026-05-18 • via Nuitee
N
Neal • couple • gb
10
2026-05-14 • via Nuitee
N
Natalie • couple • gb
5
Great location Hotel what you need for an ok stay
Pros:

The locator is key and I like how secure you feel

Cons:

The food honestly wasn’t the best !

2026-05-13 • via Nuitee
B
Bronnie • solo_traveller • nz
10
Loved our stay. Would definitely return, and also recommend
Pros:

Really helpful staff. Great location and very comfy, well appointed room

2026-05-12 • via Nuitee
C
chantelle • couple • gb
10
Pros:

A fantastic location in the heart of the City yet this hotel is an oasis of calm. The Front of House manager (Kash) was warm and so friendly, rainfall shower was excellent, bed super comfy and the whole hotel was very clean.

Cons:

Nothing

2026-05-12 • via Nuitee
G
Gretchen • couple • gb
8
Great location, stylish room, friendly staff.
Pros:

Nicely designed room with comfortable bed; also fridge, kettle and complimentary bottled water. Interesting photo books in the room. Pleasant hotel bar. Located on a beautiful green square, close to public transport.

2026-05-11 • via Nuitee