JW Marriott Shanghai at Tomorrow Square

Hotels
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JW Marriott Hotels & Resorts
9.2 (833 reviews)
399 Nan Jing West Road , Shanghai , cn

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Good service
Cons:
Communication issues
Cleaning staff performance

Categories

Cleanliness
8.35
Room cleaning staff displayed lack of diligence.
Service
9.85
Overall good service, but some issues with communication.
Location
10
Excellent location with stunning views.
Room Quality
8.85
Rooms were generally good but had some issues with cleaning.
Amenities
8.85
Standard amenities provided, but breakfast variety could improve.
Value for Money
8.85
Good value but high deposit required.
Food and Beverage
8.85
Breakfast was decent but not abundant.
Overall Experience
10
Generally positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodation with Stunning Views

1. Premier Location: Situated in Tomorrow Square by People's Square, JW Marriott Hotel offers breathtaking views of Shanghai. Close proximity to Nanjing Road and Xintiandi makes it a perfect choice for exploring the city.

2. Exceptional Amenities: Enjoy the indoor and outdoor pools, 24-hour fitness centre, library, and sauna facilities. Stay connected with free Wi-Fi in the lobby and indulge in a variety of dining options including Cantonese delicacies at Wan Hao Chinese Restaurant.

3. Premium Services: Experience luxury with a travel option to the airport in a lavish car. The spacious rooms with large windows, flat-screen TV, and elegant bathrooms ensure a comfortable stay. Don't miss the chance to savor steak and lobsters at JW’s California Grill.

Book your stay at JW Marriott Shanghai at Tomorrow Square for an unforgettable experience!

Important information:

Please note the policies for children dining at on-site restaurants are as the following:
- Children under 4 years old can eat for free;
- Children from 4 to 12 years old (inclusive) will be charged half price;
- Children above 12 years old will be charged full price.

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that starting from 1 Mar 2017, smoking will be strictly prohibited throughout the property. All rooms are nonsmoking.

Executive lounge operation hours are adjusted to 8:00 AM - 10:00 PM. Breakfast service will be available at Marriott cafe, 6:30 AM - 10:30 AM, until further notice.

Disposable amenities such as bath brush, comb, nail file, razor, shoe brush, toothbrush will not be proactively provided.Swimming pool: Closed from Wed, Jan 14, 2026 until Tue, Jun 30, 2026
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Jun 30, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    People 5 years old and over stay for CNY 291.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 20 per hour.

Location

Guest Reviews

9.2
Based on 833 reviews
Cleanliness: 8.35
Service: 9.85
Location: 10
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 10
A
Abdulaziz • solo_traveller • tr
6
2026-05-30 • via Nuitee
S
SERGEY • solo_traveller • kr
9
2026-05-30 • via Nuitee
S
Skapinker • couple • au
9
The location and the quality of the hotel made our stay in Shanghai a memorable experience .
Pros:

Breakfast was very good.
Location for our purposes was excellent

Cons:

Nothing

2026-05-27 • via Nuitee
M
Marija Desivojevic • extended_group • rs
9
2026-05-25 • via Nuitee
J
Joanne • solo_traveller • hk
10
2026-05-25 • via Nuitee
J
Jaime • solo_traveller • ec
9
Excelente estancia en Shanghai.
Pros:

Excelente ubicación, sobre todo para los extranjeros que quieren moverse libremente en la ciudad. Es una zona muy amigable. Está muy cerca de la entrada al Metro #11 lo que hace fácil llegar a cualquier parte rápidamente.

Cons:

Todo estuvo bien.

2026-05-24 • via Nuitee
E
Eng.KM • solo_traveller • ae
6
Pros:

Good for international

Cons:

Very old and no renewal old furniture

2026-05-23 • via Nuitee
S
Sergey • family_with_children • ru
10
2026-05-22 • via Nuitee
L
Lyazzat • solo_traveller • kz
10
2026-05-14 • via Nuitee
R
Raphael • solo_traveller • ch
10
Pros:

Comfty and clean rooms. Giid breakfast and great gym

2026-05-12 • via Nuitee
D
Dmitrii • family_with_children • ru
9
2026-05-12 • via Nuitee
D
Dmitrii • family_with_children • ru
9
Pros:

Быстрое заселение, депозит не требовали, удобное месторасположение, в номере есть все необходимое, комфортные кровати и подушки, теплая вода в бассейне, отличный вид из окна. Все понравилось! Оплачивали на месте картой РСХБ UnionPay. Для бронирования требуется нероссийская карта, но там ничего не блокируется. Завтраки не брали, в 100 метрах от отеля превосходные европейские недорогие кафе

Cons:

Нет такого

2026-05-12 • via Nuitee
J
Jaime • solo_traveller • ec
9
Increibles vistas, vale la pena
Pros:

El desayuno estuvo muy bueno, comida china e internacional

Cons:

todo estuvo bien

2026-05-12 • via Nuitee
H
HEKTOR • solo_traveller • ae
8
Pros:

Hotel needs a rennovation, it looks dated, lacks atmosphere.

2026-05-12 • via Nuitee
V
Vadim • family_with_children • ru
5
Разочарование от отеля
Pros:

Понравилось: удобное расположение, основные достопримечательности в пешей доступности. Разнообразный и вкусный завтрак, особенно хороши национальные китайские блюда.

Cons:

Не понравилось: при заезде берется депозит ( с нас взяли 2000 юаней), про который заранее не предупреждают при бронировании. Уже второй день деньги на карту не возвращены. Панорамные окна в номере грязные, портят весь обзор на город (жили на 47 этаже). Фотографии на сайте Booking.com действительности не соответствуют - на смотровую площадку и бассейн на крыше не пускают гостей, говорят они закрыты. Отель не соответствует мировому уровню сети Marriot. Цена и качество не соответствуют.

2026-05-10 • via Nuitee
M
Min • solo_traveller • au
9
Pros:

Great location, helpful staff

2026-05-09 • via Nuitee
A
Andy • couple • sg
10
A fantastic experience
Pros:

Fantastic central Shanghai location, great guest facilities and amazing Shanghai skyline views.

Cons:

Nothing

2026-05-09 • via Nuitee
Y
Yelena • family_with_children • ru
10
Ideal centrally located & very nice views & welcoming stuff
Pros:

All good

2026-05-07 • via Nuitee
Álvaro • extended_group • es
8
2026-05-04 • via Nuitee
J
Janet • couple • ch
9
Très bien
Pros:

👍👍👍

Cons:

Petit déjeuner

2026-05-03 • via Nuitee