JW Marriott Shanghai at Tomorrow Square

Hotels
•
JW Marriott Hotels & Resorts
9.2 (879 reviews)
399 Nan Jing West Road , Shanghai , cn
+86 21 5359 4969

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Good service
Cons:
Communication issues
Cleaning staff performance

Categories

Cleanliness
8.35
Room cleaning staff displayed lack of diligence.
Service
9.85
Overall good service, but some issues with communication.
Location
10
Excellent location with stunning views.
Room Quality
8.85
Rooms were generally good but had some issues with cleaning.
Amenities
8.85
Standard amenities provided, but breakfast variety could improve.
Value for Money
8.85
Good value but high deposit required.
Food and Beverage
8.85
Breakfast was decent but not abundant.
Overall Experience
10
Generally positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodation with Stunning Views

1. Premier Location: Situated in Tomorrow Square by People's Square, JW Marriott Hotel offers breathtaking views of Shanghai. Close proximity to Nanjing Road and Xintiandi makes it a perfect choice for exploring the city.

2. Exceptional Amenities: Enjoy the indoor and outdoor pools, 24-hour fitness centre, library, and sauna facilities. Stay connected with free Wi-Fi in the lobby and indulge in a variety of dining options including Cantonese delicacies at Wan Hao Chinese Restaurant.

3. Premium Services: Experience luxury with a travel option to the airport in a lavish car. The spacious rooms with large windows, flat-screen TV, and elegant bathrooms ensure a comfortable stay. Don't miss the chance to savor steak and lobsters at JW’s California Grill.

Book your stay at JW Marriott Shanghai at Tomorrow Square for an unforgettable experience!

Important information:

Please note the policies for children dining at on-site restaurants are as the following:
- Children under 4 years old can eat for free;
- Children from 4 to 12 years old (inclusive) will be charged half price;
- Children above 12 years old will be charged full price.

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that starting from 1 Mar 2017, smoking will be strictly prohibited throughout the property. All rooms are nonsmoking.

Executive lounge operation hours are adjusted to 8:00 AM - 10:00 PM. Breakfast service will be available at Marriott cafe, 6:30 AM - 10:30 AM, until further notice.

Disposable amenities such as bath brush, comb, nail file, razor, shoe brush, toothbrush will not be proactively provided.Swimming pool: Closed from Wed, Sep 30, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

9.2
Based on 879 reviews
Cleanliness: 8.35
Service: 9.85
Location: 10
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 10
M
Masoud • extended_group • ae
9
The room was very clean and met our needs."
Pros:

We enjoyed the location the staff were very friendly and helpful.

2026-08-14 • via Nuitee
M
Masoud • extended_group • ae
9
The staff were very friendly and helpful. The room was very clean and met our needs."
Pros:

We enjoyed the location and the room was very clean and met our needs.

Cons:

When I checked in, I noticed that the room rate charged by the hotel was higher than the rate confirmed on my Booking.com reservation.

2026-08-14 • via Nuitee
Y
Youngshin • couple • kr
9
수영장 빼고 괜찮은 호텔
Pros:

직원들이 친절하고 조식 먹을 때도 뷰가 아름다웠고 음식 종류가 많고 맛있었어요. 위치도 넘 좋음. 이 호텔은 헬스장이 잘 돼 있음. 호텔 룸에서 도시를 내려다 볼 수 있고 창문이 깨끗하게 잘 관리 되고 있었고 청소 서비스도 좋았음. 연식이 있지만 시원하고 무난한 호텔

Cons:

오성급 호텔인데 모든 직원들이 영어를 잘 하는 건 아니고 몇 안 되는 직원들만 영어 구사. 비데가 원래 없음. 솔직히 수영장이 좋아보여서 이 호텔을 선택했는데 수영장이 넓거나 깊지 않았고 예상보다 작은데 직원들이 두 명씩이나 안전요원으로 앉아 있음. 솔직히 수영할 맛이 안나고 넘 부담스럽다.

2026-08-13 • via Nuitee
E
Emiel • couple • nl
10
2026-08-12 • via Nuitee
N
Nikolaos • solo_traveller • gr
8
2026-08-12 • via Nuitee
T
Thilak • extended_group • lk
10
2026-08-11 • via Nuitee
T
Tatiana • solo_traveller • gb
9
Pros:

Fully in line with the expectations, absolutely amazing place to stay
Beds are very comfy
The facilities and the service is really nice!
Also, the breakfast is absolutely amazing!

Cons:

The cleaning kept ringing the door at 9.30 in the morning on weekends.

2026-08-11 • via Nuitee
F
Fabio • solo_traveller • de
10
In the middle of Shanghai with high Level service
Pros:

Position, Great Viehs from the room and good quality of food at the restaurant

2026-08-10 • via Nuitee
M
McGovern • couple • au
10
Handy to lots of options. food, shopping, subway and more.
Pros:

great spot. located to musuem subway, shops and food. Easy staff.. some dining options.

2026-08-09 • via Nuitee
A
Anna-Karoliina • couple • fi
10
2026-08-07 • via Nuitee
G
Gul • solo_traveller • tm
10
Pros:

Отличный персонал, во всём оказывали помощь.
Местоположение отличное, в пешей доступности от туристической улица Nanjing Road, а также набережной Вайтань. Вид из окон отеля шикарный.

Cons:

Всё понравилось

2026-08-06 • via Nuitee
T
Tom K. • solo_traveller • de
7
2026-08-05 • via Nuitee
W
Wiesia • extended_group • pl
10
Najwyższy poziom w świetnej lokalizacji.
Pros:

Hotel w świetnej lokalizacji blisko stacji metra z 3 liniami.
Bardzo przyjazna obsługa. Ze względu na późny odlot, udało się nam zrobić late check out bez opłat.
Przepyszne śniadania. Nie są "amerykańskie". Można się raczyć daniami kuchni azjatyckiej, europejskiej. Kucharz gotuje na poczekaniu. W kolejne dni dostępne są inne rodzaje potraw.
Concierge przechowuje bagaż, także bez opłat.
W pokoju było czysto. Dokładano codziennie wodę w takich ilościach, że nie musiałyśmy kupować własnej.
Baseny pływacki oraz do zabaw również przyjemne.

2026-08-04 • via Nuitee
Y
Yvonne • couple • nl
10
2026-08-03 • via Nuitee
F
fremanp2020 • Business • Chicago, Illinois
10
John the man!
Pros:

John was my server at the club lounge during my stay. Although he's new he knows how to take care of guest. John and his team have done an excellent job at provide an excellent service. Definitely coming back. Thank you John.

2026-07-23 • via Tripadvisor
D
Dobranis • extended_group • ro
9
Un hotel bun.
Pros:

Curățenia, locația și personalul.

Cons:

Micul dejun era destul de sărac și în cantități reduse. La ora 9:45 nu mai erau mare lucru din multe alimente, ceea ce nu e tocmai în regulă. Inclusiv fructe.

2026-07-19 • via Nuitee
K
Khalid • extended_group • qa
10
2026-07-17 • via Nuitee
A
Armine • solo_traveller • am
8
Pros:

Отель замечательный, удобное месторасположение, отличный сервис

Cons:

Мне не хватило вегетарианских блюд в меню ресторанов и на завтраках

2026-07-16 • via Nuitee
M
María • couple • es
10
2026-07-13 • via Nuitee
J
Jiong • couple • us
8
Pros:

Very good location, and quite comfortable.

Cons:

We booked executive room with lounge access. Compared with 6 years ago, the lounge was just not good anymore, not even enough snacks lol

2026-07-12 • via Nuitee