Hilton Austin

Hotels
•
Hilton Hotels & Resorts
9 (757 reviews)
500 East 4th Street , Austin , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent service
Clean rooms
Good location
Cons:
High prices
Poor bedding comfort
Limited food options

Categories

Cleanliness
8.59
Mentioned as clean, but with some concerns about amenities.
Service
10
Staff received high praise for their helpfulness and attentiveness, notably Heather's outstanding professionalism.
Location
9.56
Great location and easy access to restaurants and events.
Room Quality
9.1
Rooms described as nice, but concern about some discomfort due to bedding.
Amenities
8.55
Amenities noted as nice but criticized for the restaurant prices.
Value for Money
8.58
Concerns about pricing, especially during special events.
Food and Beverage
8.04
Breakfast options were criticized and there were additional charges for water.
Overall Experience
9.59
Overall positive experience with notable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:25

Property Description

Convenient Location
Located adjacent to the Austin Convention Center and within walking distance to the vibrant nightlife on Sixth Street, our hotel offers the perfect blend of convenience and entertainment for our guests.

Luxurious Amenities
Unwind at our 8th-floor outdoor pool with a relaxing hot tub or maintain your fitness routine at our fully-equipped fitness center. Each room is equipped with modern conveniences such as a flat-screen TV, compact refrigerator, and coffee machine for a comfortable stay.

Culinary Delights
Indulge in Texas cuisine at Cannon + Belle or savor unique tacos and cocktails at Austin Taco Project. With laundry service, room service, and luggage storage available, we ensure a seamless and enjoyable stay for all our guests.

Book your stay now and experience the best of Austin at our hotel!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

The hotel now offering daily stayover cleaning services (not just by request) for all occupied guest rooms. And a full cleaning for longer stays of four+ nights is conducted on the fifth day.

Early Arrival: $75 before 10 AM; $50 between 10 AM–3 PM (charged at the time of change)
Late Checkout: $75 fee up to 3 PM; full-night charge after 3 PM
Early Departure: 1-night room and tax


The Executive Lounge at Hilton Austin has permanently closed and will no longer be available to hotel guests as a service offering.

Hilton Austin’s Pool Bar is reopening this Friday, February 27.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 54 per day.

Location

Guest Reviews

9
Based on 757 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 9.1
Amenities: 8.55
Value for Money: 8.58
Food and Beverage: 8.04
Overall Experience: 9.59
R
Rigo • couple • us
10
2026-05-23 • via Nuitee
P
Patrick • couple • us
9
Wonderful facilities, great service! They exceeded my expectations
Pros:

Location

2026-05-18 • via Nuitee
C
Cassandra • family_with_children • us
10
Pros:

Staff was very warm and kind. Also, the hotel is beautiful

2026-05-18 • via Nuitee
D
Debbie • couple • us
7
2026-05-17 • via Nuitee
B
Bernard • couple • nz
8
Great location
Pros:

Location is great

Cons:

All the construction around the Hilton

2026-05-16 • via Nuitee
A
Antonio • solo_traveller • us
9
2026-05-13 • via Nuitee
L
Lorrie • family_with_children • us
10
Pros:

Beautiful hotel , very clean , absolutely gorgeous view of the downtown lights !

Cons:

No complaints !

2026-05-11 • via Nuitee
K
Kristi • extended_group • us
6
2026-05-11 • via Nuitee
D
daniel • family_with_children • br
10
Pros:

Good location, well organized. Staff was really helpful!

2026-05-10 • via Nuitee
M
Marc • couple • de
6
Cons:

Es war sehr laut. Zimmer war hellhörig und Hunde waren erlaubt und haben die ganze Nacht gebellt. Schallisolierung war nicht gu.

2026-05-10 • via Nuitee
A
anikah924 • Business
10
Great Staff
Pros:

We had awesome help by Deshawn- the Bellperson. He went out of his way to help us get in through the garage with my mom who is handicap and we both needed help. We were so grateful for his service. We had a great room with a beautiful view. We are thankful for our cleaners and again DeShawn who made it all worth it! We enjoyed our stay!

2026-05-09 • via Tripadvisor
A
Alejandro Martin • solo_traveller • mx
7
Good location, standard facilities, overpriced
Pros:

Location good, nice views, bed very good, good breakfast

Cons:

The shower handles were not practical, and on the last day they didn’t work properly. There was a very large event, and the wait times for the elevator were extremely long. The meeting room had very uncomfortable chairs. I found it too expensive.

2026-05-09 • via Nuitee
S
Svetla • solo_traveller • us
10
2026-05-09 • via Nuitee
Q
Qing Sophia • extended_group • us
5
2026-05-07 • via Nuitee
D
Debora • couple • us
6
Not a good representation of Hilton’s
Pros:

Location

Cons:

No entertainment, staff at restaurants were not friendly and fair. Bed linens are dull and used up. Towels were ruff and used up. Nothing fresh and inviting about the room or bathroom. My room was cleaned the first night but not on Sunday. Just had a very bad experience. Need to improve for the value.

2026-05-05 • via Nuitee
A
April • extended_group • us
7
For the price, would have went with a more boutique property.
Pros:

location, gym and restaurant on site.

Cons:

Customer service was aware that the reservations from booking.com were not importing properly however they did not take the time in advance to add the missing reservations. Instead it took 30+ minutes to check in while they manually added them. I made the reservation a day in advance, they could have handled it overnight or in the AM. We had 3 rooms and all of us had a bad customer service experience. On top of the uncomfortable up-sale from the Hilton Honors desk people. They made you feel like you were doing a time share presentation when just trying to get to your room. Lack of cleaning maintenance. Very dusty vents buildup in bathroom.

2026-05-04 • via Nuitee
M
Marie cecile • solo_traveller • fr
9
Idéalement placé, vivant. Parking un peu cher.
Pros:

Emplacement et accueil réceptionniste. Qualité de la prestation

Cons:

RAS

2026-04-28 • via Nuitee
C
Christine • couple • us
9
2026-04-28 • via Nuitee
T
TropicalTraveler78 • Family • Miami Beach, Florida
6
Lots of construction around
Pros:

Big hotel, nice enough, but quite busy and the restaurant situation isn't great. Area of austin has lots of construction around it. For the price it was OK but was nothing special. They have ppl in the lobby trying to sell hilton timeshares. there's one taco place attached and a main restaurant that was closed most of the time we wanted to go to it. Would consider other options next time.

2026-04-27 • via Tripadvisor
S
Samantha • couple • gb
10
I will definitely be coming back here one of the nicest hotels I’ve stayed in.
Pros:

The rooms are fantastic
Very spacious and very clean
There’s a fantastic Swimming Pool on the eighth floor outside with great music and lovely sunbeds

Cons:

Everything’s perfect

2026-04-26 • via Nuitee