Cititel Penang

Hotels
8.6 (2180 reviews)
66, Jalan Penang , George Town , my
+60 4-291 1188

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Clean environment
Delicious breakfast
Cons:
TV quality issues
Pool area smell

Categories

Cleanliness
8.54
Maintained standard cleanliness with positive mentions of clean and good environment.
Service
9.01
Staff were consistently noted as friendly and helpful across multiple reviews.
Location
9.05
Excellent location with easy access to tourist attractions and local markets.
Room Quality
8
Rooms were modern and spacious, but some mentioned issues with pillow comfort.
Amenities
8.53
Amenities well-received, though some concerns about pool area and TV quality.
Value for Money
8.49
Considered excellent value for a hotel in a prime location.
Food and Beverage
8.54
Buffet breakfast and refreshments on entry were positively noted.
Overall Experience
8.61
Overall positive experience with specific notes on friendly service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:26

Property Description

Convenient Location
Situated in the heart of George Town, guests can easily explore the UNESCO World Heritage Site and nearby attractions like Chinatown and Fort Cornwallis.

Dining Options
With 3 dining options available on-site, guests can indulge in a variety of cuisines ranging from local delicacies to international favorites.

Relaxation and Entertainment
Enjoy a refreshing dip in the indoor swimming pool, unwind with a drink at the bar, or showcase your singing skills in the karaoke room during your stay at Cititel Penang.

To experience the perfect blend of comfort and convenience at Cititel Penang, book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective June 01, 2014, the Penang City Council will be imposing a fee of MYR 3 per room per night, payable directly to the hotel upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for MYR 135 per person per night when using an existing bed.
    People no matter the age stay for MYR 135 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2180 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
Z
zahari • couple • my
9
Pros:

good location - close to many food outlets and tourist attractions

2026-07-25 • via Nuitee
H
Hiroaki • solo_traveller • jp
7
2026-07-24 • via Nuitee
D
Dato Mustafa • couple • my
8
Enjoy, comfort, staff are very very helpful
Pros:

Very nice food. A lot of choice

2026-07-23 • via Nuitee
M
Mie Maybank • couple • my
10
Pros:

the facilities

Cons:

nothing

2026-07-23 • via Nuitee
S
Sarah • couple • ie
8
Pros:

Good location great hotel

Cons:

There was construction when we arrived that we did not know about before. We had to move room due to this.

2026-07-23 • via Nuitee
Éric • solo_traveller • re
9
Bon emplacement, bel hôtel, ça vaut son prix.
Pros:

L'emplacement, la gentillesse et la taille de l'accueil, les boissons offertes à chaque arrivée. Certes l'hôtel n'est pas de 1er jeunesse mais bien préservé. Le p'tit dej est aussi très complet. L'emplacement, c'est la capitale mondiale du street food. Top

Cons:

En pinaillant, on va dire que la moquette pourrait faire plus moderne mais à part ça rien n'a dire. Cependant c'est pas à côté des plages c'est pour le cœur de ville.

2026-07-23 • via Nuitee
S
Suziandi • extended_group • my
9
Good
Pros:

Conveniency

Cons:

Nil

2026-07-22 • via Nuitee
S
Satiya • solo_traveller • my
10
Nice place
Pros:

Nice hotel

Cons:

Good environment

2026-07-21 • via Nuitee
A
Albert • family_with_children • sg
9
Stay was pleasant.
Pros:

Location close to city center.

Cons:

Wifi slow and unstable.

2026-07-20 • via Nuitee
E
Ezra • solo_traveller • my
8
Pros:

Excellent location in the heart of George Town. Walking distance to popular food spots, attractions, and convenience stores. Very convenient for exploring Penang without needing to drive.

Cons:

Room 1602 smelled like medicated oil when i first entered.

2026-07-19 • via Nuitee
R
Ranya • couple • iq
10
Worth every penny 🙂
Pros:

The hotel location was perfect, few minutes away from George Town. The staff were friendly and helpful. The room was spacious and comfortable.

Cons:

Nothing. Everything was perfect.

2026-07-19 • via Nuitee
H
Hamdan • solo_traveller • my
9
Very good location
Pros:

Location, clean

Cons:

Nothing

2026-07-19 • via Nuitee
K
Kong Guan • couple • sg
8
2026-07-18 • via Nuitee
C
Christopher • couple • my
10
2026-07-18 • via Nuitee
C
Chuah Bee Kim • solo_traveller • my
10
Pros:

The good location to good food avenues

Cons:

Nothing

2026-07-16 • via Nuitee
下雪天的雪 • couple • cn
10
不错
Pros:

位置不错，周围美食很多，房间整洁干净，床品舒适，空调声有点大。能看到不错的海景。

2026-07-16 • via Nuitee
下雪天的雪 • couple • cn
10
不错
Pros:

地理位置很好，周边美食很多，到海滩也不。房间整洁，床品舒适，空调噪音有点大。

2026-07-16 • via Nuitee
M
Margaret • couple • au
9
A friendly comfortable atmosphere with delicious breakfast and views to the sea
Pros:

Well positioned with views. Supportive staff in meeting needs

Cons:

Nothing

2026-07-14 • via Nuitee
N
Naseeb • couple • us
5
In Penang the hotel is in a great location
Pros:

Location

Cons:

Location

2026-07-14 • via Nuitee
S
Sharifah Norazian • extended_group • my
10
Services terbaik
Pros:

Puas hati dgn menu yg disediakan. Mmg rekemen sgt untuk stay di sini.

Cons:

Tiada

2026-07-14 • via Nuitee