Cititel Penang

Hotels
8.6 (2157 reviews)
66, Jalan Penang , George Town , my
+6042911188

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Clean environment
Delicious breakfast
Cons:
TV quality issues
Pool area smell

Categories

Cleanliness
8.54
Maintained standard cleanliness with positive mentions of clean and good environment.
Service
9.01
Staff were consistently noted as friendly and helpful across multiple reviews.
Location
9.05
Excellent location with easy access to tourist attractions and local markets.
Room Quality
8
Rooms were modern and spacious, but some mentioned issues with pillow comfort.
Amenities
8.53
Amenities well-received, though some concerns about pool area and TV quality.
Value for Money
8.49
Considered excellent value for a hotel in a prime location.
Food and Beverage
8.54
Buffet breakfast and refreshments on entry were positively noted.
Overall Experience
8.61
Overall positive experience with specific notes on friendly service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:26

Property Description

Convenient Location
Situated in the heart of George Town, guests can easily explore the UNESCO World Heritage Site and nearby attractions like Chinatown and Fort Cornwallis.

Dining Options
With 3 dining options available on-site, guests can indulge in a variety of cuisines ranging from local delicacies to international favorites.

Relaxation and Entertainment
Enjoy a refreshing dip in the indoor swimming pool, unwind with a drink at the bar, or showcase your singing skills in the karaoke room during your stay at Cititel Penang.

To experience the perfect blend of comfort and convenience at Cititel Penang, book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective June 01, 2014, the Penang City Council will be imposing a fee of MYR 3 per room per night, payable directly to the hotel upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for MYR 135 per person per night when using an existing bed.
    People no matter the age stay for MYR 135 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2157 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
N
Norjannah • couple • my
7
2026-07-03 • via Nuitee
G
Gwenaëlle • solo_traveller • fr
10
Pros:

I particularly appreciated the kindness of the staff.

2026-07-01 • via Nuitee
N
Nor Zalina • couple • my
8
Good for working
Pros:

The location

Cons:

The toilet is smelly and not clean

2026-06-30 • via Nuitee
A
Amylia • family_with_children • my
9
2026-06-30 • via Nuitee
M
Muhammad Sufi • solo_traveller • my
10
Pros:

Spacious, the room was clean, value for money, the staff was friendly. I will book for a second time in the future...

2026-06-29 • via Nuitee
K
Kamariah • solo_traveller • my
8
Pros:

The location

Cons:

Nope

2026-06-29 • via Nuitee
M
ming • couple • au
7
Great Location, Great Staff, But Hotel and Rooms Are Old and A Bit Run Down
Pros:

Location is great, and staff are friendly and helpful.

Cons:

But the hotel needs refurbishment. Hotel management needs to seriously consider a "face lift" for the hotel.

2026-06-29 • via Nuitee
T
Tengku Rasidah • couple • my
8
2026-06-29 • via Nuitee
S
Shafinaz • solo_traveller • my
10
Pros:

Love the coffee house

2026-06-28 • via Nuitee
M
mohd borahan • solo_traveller • my
5
2026-06-28 • via Nuitee
E
ERMA • couple • my
10
2026-06-27 • via Nuitee
G
Gordon • extended_group • my
8
it was not the best hotel, but decent especially in central town.
Pros:

the room was well maintained. staff were friendly. breakfast was ok

Cons:

bedsheet had blood stains, TV is outdated, not smart TV, water dropping sounds in the room at night.

2026-06-26 • via Nuitee
A
Akhlasur • couple • mu
10
Pros:

Before I comment about cititel Penang, let me tell you about Ramada Jeddah which I booked through you beginning of April. It was simply a disaster product.

Cons:

Cititel everything was excellent

2026-06-23 • via Nuitee
A
AIDA • couple • my
10
Definitely will repeat again
Pros:

The room, overall about the hotel good

Cons:

Nothing

2026-06-22 • via Nuitee
A
Ammar • couple • my
10
Pros:

The location is splendid

Cons:

Parking space is a bit crowded

2026-06-21 • via Nuitee
K
Kumagai • solo_traveller • jp
10
Pros:

清潔感と親切だった

Cons:

タオルの置き忘れが多い、テッシュ切れても補充が無かった。

2026-06-21 • via Nuitee
M
Muhammad shukor • solo_traveller • my
5
2026-06-20 • via Nuitee
S
Siti Aishah • couple • my
10
2026-06-20 • via Nuitee
E
Edwin • couple • sg
9
A great utility hotel at very affordable price.
Pros:

Location and friendly staff. Right in front of FOC CAT shuttle bus route

Cons:

Room was in the smaller side but it’s expected of the price.

2026-06-19 • via Nuitee
M
mazouz • couple • fr
8
2026-06-19 • via Nuitee