The Ritz-Carlton, Berlin

Hotels
•
The Ritz-Carlton Company, L.L.C
9.2 (1629 reviews)
Potsdamer Platz 3 , Berlin , de
+4930337777

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Excellent Food
Cons:
Bar seating issues
Cleaning noise
Some unhelpful reception staff

Categories

Cleanliness
8.3
Some cleaning products were left in the bathroom; noise from cleaning staff in the morning.
Service
9.3
Staff were friendly and helpful, but there were some issues with bar seating and concierge service.
Location
9.8
Prime location with metro and restaurants nearby.
Room Quality
9.3
Rooms were reported as immaculate and well-kept.
Amenities
9.3
Great bar and restaurant with good offerings.
Value for Money
8.8
Overall experience justified the price, though minor inconveniences were reported.
Food and Beverage
9.3
Excellent breakfast and dinner options were frequently praised.
Overall Experience
9.5
Generally a positive experience with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:06

Property Description

Luxurious 5-Star Stay in Berlin

Contemporary Art Deco Design: Immerse yourself in elegance in rooms, junior suites, and suites designed with a modern Art Deco style.

Wellness Area and Fragrances Bar: Indulge in relaxation at the wellness area and sip on unique cocktails inspired by luxurious perfumes at the Fragrances Bar.

POTS Restaurant: Delight your taste buds with modern German cuisine at the POTS restaurant.

Book now for an unforgettable stay at The Ritz-Carlton, Berlin, steps away from Potsdamer Platz and with complimentary WiFi throughout the property.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TXL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 50 per day.

Location

Guest Reviews

9.2
Based on 1629 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.8
Room Quality: 9.3
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.5
A
Alexandra • couple • de
10
Wir haben uns sehr willkommen gefühlt und als Gast geschätzt, wir kommen gerne wieder
Pros:

SEHR gutes Frühstück, überaus freundliches Personal, bestens ausgetattente und geschmackvoll eingerichtete Zimmer,
exzellente LAge

2026-07-04 • via Nuitee
M
Martin • couple • gb
10
Perfect hotel in thee perfect location
Pros:

The Club Room service was excellent..food was very good and the location is perfect.

Cons:

Nothing

2026-07-03 • via Nuitee
I
ILONA • solo_traveller • by
10
2026-07-03 • via Nuitee
F
Frank • solo_traveller • de
9
Cons:

Check-in sehr langsam. Zimmer nicht fertig. Computer an der Rezeption war defekt/ super langsam.

2026-07-02 • via Nuitee
5
536beeb • Solo travel
6
Billing Issue
Pros:

The hotel is in a great location, and the staff were friendly.

After checkout, I noticed I had been charged for a bottle of red wine I never consumed. I contacted the hotel, and a representative assured me the charge would be reversed. When it wasn't, I followed up and was told the charge would remain.

I ultimately disputed the charge with my credit card company. Fortunately, I had saved the email from the hotel confirming the refund. It wasn't about the cost of the bottle of wine; it was the principle. The hotel's handling of such a minor issue was disappointing.

2026-06-30 • via Tripadvisor
D
Daniel • solo_traveller • pe
10
2026-06-29 • via Nuitee
J
Jürgen • couple • de
10
Hervorragende Unterkunft
Pros:

Sehr freundliches und aufmerksames Personal. Zimmer trotz Innenstadtlage sehr ruhig, auch AC fast lautlos. Perfekte Sauberkeit.

Cons:

Die Klimaanlage hätte den Raum noch etwas mehr abkühlen können- aber das lag wohl an den Extremtemperaturen von fast 40 Grad

2026-06-29 • via Nuitee
M
Marcus • couple • de
10
Ausgesprochen freundliche und sehr zuvorkommende Mitarbeiter in allen Bereichen und zu jeder Zeit. 👍👍
2026-06-29 • via Nuitee
K
Kacper • solo_traveller • pl
9
2026-06-29 • via Nuitee
C
CLO100 • Couples • Los Angeles, California
10
Lovely hotel, with an exceptional Club level.
Pros:

As other reviews will attest, the Ritz Carlton Berlin is a wonderful property that more than lives up to its 5 star rating - but with one caveat, I am referring to the Club Lounge Level. Yes the rest of the property is lovely, but the service at the Club Lounge level is exceptional. From the selection of food and drink - breakfast, lunch and dinner - to the staff who provide you the personalized service, I cannot imagine anyone feeling less than pampered. The rooms on the Club level are fine and consistent with the Ritz standard, nothing more, nothing less. Would like to express our appreciation to Mandeep and Guan(sp?) for their service. Would posit that the extra cost of the Club Level is well worth it. (Ok, Management, pls don’t now go and increase the prices:)

2026-06-28 • via Tripadvisor
E
Eliza • family_with_children • pt
10
2026-06-28 • via Nuitee
N
Nicola • solo_traveller • de
10
Pros:

Mega Service. Zum Ausflug haben wir kühle Getränke mitbekommen. Der Aufdeckservice hat ein Lesezeichen auf mein Buch gelegt. Ganz viele feine Aufmerksamkeit.

2026-06-28 • via Nuitee
M
Michael • couple • de
10
Pros:

ausgesprocehn guter Service im Frühstücksraum (auf der Terraasse)- Die Daame im Service war ausgesprochen freundlich und serviceorientiert.

2026-06-28 • via Nuitee
E
Ewa • couple • de
5
Altes , sehr teures Hotel. Frühstück sehr sparsam.
Pros:

Überhaupt nichts.

Cons:

Allgemein altes Hotel. Im Flor hat muffelig gerochen.

2026-06-27 • via Nuitee
M
Midot • solo_traveller • fr
9
Pros:

.emplacement et petit déjeuner /

Cons:

.wifi très mauvais dans la chambre
Télévisions difficile à manipuler
La facture papier ne m'a pas été proposée ni fournie

2026-06-25 • via Nuitee
B
Billie • couple • gb
10
Amazing will be returning. Staff couldent have done enough
Pros:

Everything. Serice and hygiene was great

Cons:

Nothing

2026-06-24 • via Nuitee
L
Lutz Keller • couple • de
10
Tolles Hotel
Pros:

Tolles Hotel mit super Service. Sehr freundliches Personal. Leider fand ich den Preis etwas übertrieben

2026-06-23 • via Nuitee
S
Saleh M Alsayed • solo_traveller • sa
9
2026-06-23 • via Nuitee
V
vanessa • couple • be
9
Pros:

Hôtel très élégant et excellent service. La chambre était très confortable. Un joli petit spa.

Cons:

Rien

2026-06-23 • via Nuitee
N
noa • couple • il
9
מצוין, אשמח לחזור
Pros:

נקיון מופתי, נוחות מושלמת, שירות מעולה

Cons:

לא היתה בריכה

2026-06-22 • via Nuitee