The Ritz-Carlton, Berlin

Hotels
•
The Ritz-Carlton Company, L.L.C
9.1 (1617 reviews)
Potsdamer Platz 3 , Berlin , DE
+49 30 337777

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious, comfortable rooms and high-quality materials
Very friendly and professional staff (doormen, porters, club staff)
Excellent location and good transport/shopping access
Strong breakfast offering (though often extra)
Attractive lobby spaces and amenities (cigar lounge, Curtain Club)
Cons:
Housekeeping lapses (missed trash, not replenishing amenities)
Serious cleanliness incident reported in bathroom (stains/toilet issues)
Room finishing issues in places (drawers)
High price / perceived poor value (room rates, expensive breakfast)
Occasional operational issues: long check-in wait, renovation noise, incorrect minibar charge

Categories

Cleanliness
7.5
Several guests reported significant housekeeping failures (missed trash removal, not replacing amenities) and one report of hygiene issues in the bathroom (stains on the floor, broken/wobbly toilet seat), so cleanliness is notably below the hotel tier standard.
Service
10
Overall service is outstanding in multiple reports (exceptional doormen, very friendly/attentive staff, professional porters, welcoming club staff). There are isolated lapses (missed housekeeping tasks, a slow check-in episode), but the prevailing sentiment is excellent service.
Location
10
Location repeatedly praised (central, great access to transport and shopping, repeatedly called 'great location' and 'Ótima Localização'), so location rates at the top.
Room Quality
9.7
Rooms described as very comfortable, spacious, high-quality materials and finishes; a few minor finishing issues around drawers were mentioned, so near-perfect but not flawless.
Amenities
9.2
Strong amenities noted (cigar lounge, Curtain Club, helpful porters, well-appointed lobby spaces); some critiques limited to social space quality for one guest, but overall very positive.
Value for Money
8.3
Multiple comments about high prices: room cost concerns, expensive breakfast (€55 p.p.), and an incorrect minibar charge lowered perceived value.
Food and Beverage
9
Breakfast was frequently praised as very good and well-constructed, though some guests noted it is an extra cost and one mentioned the hotel’s public F&B focus; generally positive.
Overall Experience
9.1
Most guests describe memorable, excellent stays ('one of the best', 'perfektion pur', highly recommend) with a few notable service/cleanliness blemishes; overall experience remains strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious 5-Star Stay in Berlin

Contemporary Art Deco Design: Immerse yourself in elegance in rooms, junior suites, and suites designed with a modern Art Deco style.

Wellness Area and Fragrances Bar: Indulge in relaxation at the wellness area and sip on unique cocktails inspired by luxurious perfumes at the Fragrances Bar.

POTS Restaurant: Delight your taste buds with modern German cuisine at the POTS restaurant.

Book now for an unforgettable stay at The Ritz-Carlton, Berlin, steps away from Potsdamer Platz and with complimentary WiFi throughout the property.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TXL

Location

Property Video

Guest Reviews

9.1
Based on 1617 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 9.7
Amenities: 9.2
Value for Money: 8.3
Food and Beverage: 9
Overall Experience: 9.1
F
Frank • couple • de
8
2026-10-29 • via Nuitee
N
Nicos • couple • cy
10
Υπέροχη
Pros:

Το δωμάτιο. Οι χώροι στο lobby, το cigar lounge

2026-10-29 • via Nuitee
J
Jianfang • couple • cn
5
I stayed Ritz-Carlton all around the world, this is my first disappointment to it’s reputation.
Pros:

The bed is comfortable.

Cons:

The housekeeper didn’t remove the toilet trash on the first housekeeping. Didn’t replace shower cap, tea bag and milk during my stay. The hotel charged me a minibar consumption amount which I didn’t take. The hotel level is doing renovation and the working was continuing all through my last night’s stay.

2026-10-27 • via Nuitee
K
Katarzyna • couple • gb
10
2026-10-27 • via Nuitee
Y
YILMAZ CESIM • couple • tr
10
One of the best in Berlin !
Pros:

The hotel’s doormen were exceptional! 👍 The staff at The Curtain Club, especially Helena, were incredibly kind, welcoming, and positive throughout my stay. Thank you! 🙏

Cons:

The check-in process involved an unexpectedly long wait, which was disappointing for a hotel of Ritz-Carlton’s standards. Additionally, one of the blonde waitresses at The Curtain Club seemed more focused on guests’ numbers and spending than on providing attentive service. It felt as though outside visitors were given priority over hotel guests.I believe additional training in guest relations would be beneficial for her!

2026-10-26 • via Nuitee
T
Thor Arne • solo_traveller • no
10
2026-10-26 • via Nuitee
O
Obaid • solo_traveller • ae
10
2026-10-26 • via Nuitee
M
Meg Gyh • family_with_children • de
10
Pros:

Sehr freundliches Personal, Anbindung Verkehrswege Einkaufsmöglichkeiten!!

Cons:

Preis des Zimmers

2026-10-24 • via Nuitee
E
Ewa • family_with_children • pl
10
2026-10-22 • via Nuitee
A
Arkadiy • couple • me
10
Я много путешествую и это был один из лучших отелей за последние 3-5 лет
Pros:

Все было отлично

Cons:

Не было ничего, что мне не понравилось бы.

2026-10-19 • via Nuitee
A
ALALI • solo_traveller • us
9
Exttremely comfortable and spacious room; my stay was short but memorable.
Pros:

Top tier hotel, providing expected quality.
Great breakfast package; very well constructed and finished and great location as well.

Cons:

A few finishing issues around some of the drawers - I'd expect 'flawlessness' from such a facility.
The staff that received initially was a bit 'off' but it worked out eventually.
The porters were extremely professional and helpfu.

2026-10-19 • via Nuitee
J
John • family_with_children • au
10
2026-10-18 • via Nuitee
G
Geoff • couple • gb
8
Comfort guaranteed - big room, big luxury beds.
Pros:

The whole ambiance is great

Cons:

Breakfast was extra at EUR 55 per person per day. We did not take up the offer.

2026-10-17 • via Nuitee
M
Marc • solo_traveller • de
9
2026-10-17 • via Nuitee
D
Durig • family_with_children • ch
10
Pros:

La qualité des matériaux de la chambre

Cons:

Rien

2026-10-16 • via Nuitee
J
José luiz • couple • br
8
2026-10-15 • via Nuitee
M
Martial • solo_traveller • ch
10
Von A bis Z top!
2026-10-14 • via Nuitee
G
Gerhard • couple • de
10
Perfektion pur
Pros:

…einfach unglaublich diese Hotel👍

2026-10-12 • via Nuitee
O
Otmane • family_with_children • ma
10
2026-10-12 • via Nuitee
O
Oksana • couple • ua
10
2026-10-12 • via Nuitee