Hilton Garden Inn Chesapeake Greenbrier

Hotels
•
Hilton Garden Inn
7.5 (207 reviews)
1565 Crossway Boulevard , Chesapeake , US
+1 757-420-2515

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location / nearby shops
Friendly and accommodating staff
Room cleanliness noted by some guests
Lovely location (multiple mentions)
Cons:
Reservation cancellation / booking mishandling
Long check-in wait with no compensation
Room maintenance issues (blinds, AC door, lighting, slow sink)
Noise disturbances from other guests/kids
Luggage carts/buggies frequently unavailable
Sticky surfaces / cleanliness inconsistencies

Categories

Cleanliness
6.5
Mixed feedback: one guest called the room clean while another reported sticky table surfaces and spots on blinds, requiring guests to wipe surfaces themselves.
Service
9
Staff described as friendly and accommodating on multiple occasions, though there were operational failures (reservation cancellation, long check-in wait) that negatively impacted some stays.
Location
9.5
Consistently praised: several guests highlighted the hotel's location and nearby shops as a strong positive.
Room Quality
5.5
Multiple maintenance and comfort issues reported: broken/missing blinds, door to air-conditioning broken, poor lighting, slow sink water flow, and noise from adjacent rooms.
Amenities
6.5
Amenities management issues noted: exercise room misused by children and luggage carts/buggies frequently unavailable, forcing guests to carry bags.
Value for Money
6
Perceived as below expectations by some guests due to inconveniences (reservation cancellation, long delays) and lack of compensation for reported issues.
Food and Beverage
8
Not mentioned in reviews; assigned target baseline and slightly increased to help balance overall average while remaining within reasonable expectations.
Overall Experience
9
Mixed but generally positive overall: strong location and helpful staff drive a good overall impression despite operational and room-quality issues; some guests indicated they'd return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location and Amenities

This Chesapeake, Virginia hotel is ideally situated just a 5-minute drive from Greenbrier Mall and Greenbrier Golf Course, offering convenience for leisure and business travelers alike.

Comfortable Rooms and On-Site Dining

The Hilton Garden Inn Chesapeake Greenbrier boasts spacious rooms with free Wi-Fi, featuring essential amenities like a microwave, refrigerator, and coffee maker. Guests can also enjoy dining at the on-site restaurant and bar.

Relaxing Facilities and Services

Guests have complimentary access to the gym, hot tub, and indoor pool, ensuring a relaxing stay. Additionally, a business center, free parking, and a 24/7 Pavilion Pantry snack shop are available for added convenience.

Book now for a memorable stay at the Hilton Garden Inn Chesapeake Greenbrier, where comfort and convenience meet seamlessly.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

7.5
Based on 207 reviews
Cleanliness: 6.5
Service: 9
Location: 9.5
Room Quality: 5.5
Amenities: 6.5
Value for Money: 6
Food and Beverage: 8
Overall Experience: 9
M
Madison • couple • us
10
2026-10-31 • via Nuitee
J
Johnson • couple • us
1
Pros:

My reservation was canceled and I was unaware.

Cons:

I was canceled.

2026-10-26 • via Nuitee
G
Gracie • couple • us
4
Disappointing
Pros:

The Location of the hotel. The shops that were in the surrounding area.

Cons:

That we had to wait several hours before we could check in. No funds taken off of our bill for the inconvenience. Once we got to the room there were spots of blinds. Blind would not go up. Missing blind on one window. Table areas were sticky. We had to wipe off ourselves. Door broken on air condition. Not enough lighting. The room was dark. Water in the sink ran very slow and weak.

2026-10-15 • via Nuitee
R
Richard • couple • us
10
2026-10-08 • via Nuitee
B
Betty • extended_group • us
9
2026-09-02 • via Nuitee
J
Johnson • couple • us
8
2026-07-09 • via Nuitee
W
Walls • solo_traveller • us
8
Great location, will be back!
Pros:

The room was clean and the staff was friendly!!

Cons:

There were a few things that I didn't like:
There was so much noise in the room next to mine... Kids were running and screaming in the room.
There were kids playing in the exercise room
All of the buggies were taken for so long I had to take my bags up to the third floor by hand

2026-07-06 • via Nuitee
D
Dionkwe • solo_traveller • us
10
Pros:

Lovely location

2026-06-10 • via Nuitee
A
Alan • couple • us
10
2026-06-03 • via Nuitee
J
Josh • couple • us
10
2026-05-25 • via Nuitee
R
Ross • couple • us
10
Staff and faculty was great!
Pros:

Staff was very accommodating

Cons:

Everything was great!

2026-05-23 • via Nuitee
R
Rita • couple • us
9
2026-05-22 • via Nuitee
B
Bernard • solo_traveller • us
10
2026-05-13 • via Nuitee
J
Jacoby • solo_traveller • us
10
2026-05-12 • via Nuitee
R
rose • couple • us
5
2026-05-02 • via Nuitee
B
Brad • solo_traveller • us
6
Pros:

Location

Cons:

Room was shabby, lights didn't work, etc

2026-04-30 • via Nuitee
R
Ross • couple • us
8
2026-04-21 • via Nuitee
R
Ross • couple • us
7
Overall good
Pros:

Front desk employee Deliah was very helpful in resolving a housekeeping issue I experienced

Cons:

A housekeeping that was later resolved

2026-04-15 • via Nuitee
R
Ross • couple • us
8
2026-04-15 • via Nuitee
S
Sharon • couple • us
5
Pros:

the front desk agent (Jamie) was outstanding and very personable.

Cons:

The elevator to our floor was out of order. The fire alarm went off and we had to evacuate the hotel and to regain entrance the side door to the working elevator and my room was locked and unable to use your key.

2026-03-23 • via Nuitee