Hampton Inn & Suites at Lake Mary Colonial Townpark

Hotels
•
Hampton Inn
9 (485 reviews)
850 Village Oak Lane , Lake Mary , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Helpful staff and excellent management assistance (Jennifer)
Great location — quiet and close to Sanford Airport / town center
Clean, spacious rooms reported by several guests
Good complimentary breakfast (waffle maker, hot coffee)
Cons:
Multiple cleanliness issues: dirty sheets, tubs, dripping faucets
Inconsistent housekeeping and occasional rude front-desk interactions
Maintenance problems (noisy AC, broken faucet, refrigerator issues)
Extra fees (early check-in, paid handicapped parking) and pricey on-site snacks

Categories

Cleanliness
7
Multiple guests reported dirty sheets, dingy rooms, a dripping bathtub and unclean tubs; several stays were clean and spacious but cleanliness is inconsistent across rooms.
Service
10
Staff (notably Assistant GM Jennifer) received strong praise for helpfulness and problem resolution; some front-desk/housekeeping incidents were reported but overall leadership and many employees were described as extremely helpful.
Location
10
Consistently praised: convenient, quiet location near Sanford Airport and a hidden town center with easy I-4 access.
Room Quality
9
Several guests described rooms as clean, spacious and quiet; others reported issues (cold refrigerator, dirty tub, worn mattress), so room quality is generally good but varies by unit.
Amenities
9
Free breakfast with waffle maker, ample seating and hot coffee noted; some operational issues (only one elevator working) and limited complimentary water/housekeeping expectations reported.
Value for Money
8.5
Mixed value: convenient location and decent amenities, but guests cited extra charges (early check-in fee, paid handicapped parking) and pricey snacks affecting perceived value.
Food and Beverage
9
Breakfast described as adequate (powdered eggs, chicken sausage, waffle maker, hot coffee); generally satisfactory for a complimentary hotel breakfast.
Overall Experience
9.5
Overall stays ranged from poor (significant cleanliness/maintenance problems) to excellent (helpful staff, clean rooms, great location); positive service interactions often salvaged difficult situations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 00:18

Property Description

Luxurious Amenities
The Hampton Inn & Suites Lake Mary at Colonial TownPark boasts an outdoor swimming pool, fitness center, and hot tub for ultimate relaxation and leisure during your stay.

Convenient Features
Guests can enjoy complimentary perks such as free daily hot breakfast, WiFi, and coffee makers in their cozy rooms. The business center is available for any work needs.

Prime Location
Located near the Central Florida Zoo and Colonial TownPark Shopping Center, our hotel offers the perfect blend of serenity and shopping convenience.

Book your stay at Hampton Inn & Suites Lake Mary for a delightful combination of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 485 reviews
Cleanliness: 7
Service: 10
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9.5
R
Robin • solo_traveller • us
10
2026-09-04 • via Nuitee
G
Grant • solo_traveller • us
10
This is a wonderful place for a comfortable sleep and above average complimentary breakfast.
Pros:

The breakfast was top notch and the room was very comfortable.

Cons:

There is nothing that I didn't like.

2026-08-24 • via Nuitee
S
Susan • couple • us
4
Will not be back
Pros:

DID NOT LIKE IT!!!Dirty sheets and room. Bathtub faucet dripped all night. Air conditioner sounds bad/loud/broken. Worst Hampton we have stayed in.

Cons:

See above, pretty awful. Dirty, dingy loud and broken faucet dripping. Ugh!

2026-08-07 • via Nuitee
T
Tonja • couple • us
6
It was okay, not the greatest.
Pros:

The location

Cons:

Some of the lights in our room didn’t work. The toilet didn’t work properly and we were told that the maintenance people were gone for the day and we could change rooms.

2026-08-02 • via Nuitee
D
Dougherty • solo_traveller • us
10
2026-07-24 • via Nuitee
S
susanpZ3052FQ • Family
10
NO MORE 3RD PARTY BOOKINGS
Pros:

Jennifer, the Assistant General Manager, was absolutely fabulous helping us sort out the challenges from the Hotels.com booking we had made. After hours of dealing with incompetency with the Hotels.com personnel, Jennifer remained calm and patient the entire time. I had not realized how difficult 3rd party vendors are to work with and will make all future reservations direct with the hotel itself. 3rd party vendors such as Expedia, Priceline, Hotels.com are very difficult to work with after a booking date needs to be modified. And, in the big picture can cost more with the time you need to resolve any issues. (2 hours for us!)
You can tell that there is excellent leadership at this hotel as all employees were extremely helpful and accommodating. Thank you Jennifer for making our stay exceptional!

2026-07-12 • via Tripadvisor
J
Jean • solo_traveller • us
10
Pros:

Staff was very nice and friendly. The location was wonderful- hidden town center, the beautiful location and easy access to I4.

2026-07-01 • via Nuitee
A
ANA • solo_traveller • pe
8
Agradable
Pros:

La habitación grande y cómoda con todo lo necesario , la Sra Carmen personal del hotel fue quien hizo de mi estancia sentirme mejor ante la actitud de una Sra de recepción cero empática con el huésped.

Cons:

Lo único fue el trato antes mencionado por una Sra parte del equipo de recepción, fue tan desagradable que no me podía creer que en un hotel existiera alguien con tan mala actitud.

2026-07-01 • via Nuitee
A
Adam • solo_traveller • us
10
2026-06-13 • via Nuitee
K
Keisha • solo_traveller • us
1
There was one house keeper that was very nice and was doing a good job handling things by herself! Her named started wit
Pros:

Location

Cons:

The check lady didn’t let me know we had to request housekeeping and didn’t offfer complimentary water. My room and was rude when I called down to see why house keeping didn’t come. She specifically told me “oh you won’t be getting housekeeping today” rude as hell ! Them Then the one day the house keeping didn’t come they did not clean the bathroom or room at all just made the bed with same sheets just horrible.

2026-06-12 • via Nuitee
M
Michael • solo_traveller • us
9
Excellent 3 night stay with clean, spacious room and quiet hallway.
Pros:

Check in was fast - my top floor room request was granted.
Room was clean - hallways quiet
Breakfast was good with ample seating.
Staff friendly and helpful - location of hotel a 10 !

Cons:

Snacks are priced high - went nearby to purchase

Only one elevator was working

2026-06-09 • via Nuitee
I
ifonel • couple • us
10
Amazing
Pros:

The room was well put together clean nice amazing

2026-06-08 • via Nuitee
D
deborah • solo_traveller • us
3
Not happy,
Pros:

up front handicapped parking that they charged me for......Staff was short staffed, but those I ran into were very nice..

Cons:

Refrigerator was not cold, .... wanted to take a bath, tub was dirty, which was 9 pm that night. I gave up......the mattress needed to be replaced..... and more....and this was a handicapped room.....and they charge me for handicapped parking..... sad...

2026-05-29 • via Nuitee
A
AlexAndNell • Couples • Knoxville, Tennessee
10
Quiet and clean 10 minutes from the Sanford Airport
Pros:

We stayed one night prior to flying out of Sanford airport. The hotel is only about 10 minutes from the airport, yet it is in a quiet area.

The rooms were clean and we didnt hear anyone even though a baseball team of youngsters were also staying at the hotel. The free breakfast was the normal powdered eggs and chicken sausage, but they did have a waffle maker and toaster for bagels and muffins. The coffee was very welcome and hot. Just what we needed.

The staff was professional, not overly friendly, but we had no trouble arranging an early check in at 11:30 for an extra $35.

2026-05-25 • via Tripadvisor
G
Guiselle • family_with_children • co
5
Pros:

La ubicacion del hotel es excelente; se encuentra adjunto a una plazoleta comercial con restaurantes y un Publix.

Cons:

La limpieza no fue buena; al llegar a la habitacion me encontre con una toalla usada en el piso del closet, lo informe al front desk y la toalla continuo alli por un dia mas, hasta que yo misma la retire y la puse en el pasillo. Durante la estancia pasaron una vez a la habitacion a colocar nuevas toallas pero nunca hubo reposicion de articulos de aseo ni limpieza de sanitarios y/o lavamanos.

2026-05-25 • via Nuitee
J
Janet • couple • us
9
Enjoyed our stay.
2026-05-20 • via Nuitee
A
allen • couple • us
10
2026-05-19 • via Nuitee
T
Thomas • couple • us
8
Pros:

Good

Cons:

Pool closed

2026-05-11 • via Nuitee
R
Rebecca • solo_traveller • us
9
Pros:

I will definitely stay here again.Or at another Baymont hotel.

2026-05-05 • via Nuitee
N
Nicole • family_with_children • us
5
2026-05-04 • via Nuitee