Eurostars Hacienda Vista Real

Hotels
•
Eurostars Hotels
8.6 (291 reviews)
Paseo Chichen itza Ret 3 Lotes 12 y 13. Villas Pakal - Playacar , Playa del Carmen , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Cons:
Issue with staff behavior
Room odor problems
Limited amenities service

Categories

Cleanliness
8.15
Some reviews mentioned the hotel was clean, but issues with room odors were noted.
Service
8.95
While most staff were friendly and helpful, a significant negative incident with one staff member affected the overall perception.
Location
8.75
The hotel's location was positively mentioned, contributing to a serene and safe environment.
Room Quality
8.65
Overall room quality was acceptable, though there were some issues with hot water that were resolved quickly.
Amenities
8.55
Facilities like the pool were enjoyed, but lack of available services (like drinks outside breakfast) was noted.
Value for Money
8.65
The overall value was considered good based on the price, aligning with expectations for similar tier hotels.
Food and Beverage
8.35
Breakfast options were decent but had limited choices for vegetarians.
Overall Experience
8.75
General sentiment is positive despite some specific issues, indicating a good experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:30

Property Description

Tropical Oasis Setting

Eurostars Hacienda Vista Real offers a unique experience with its tropical gardens, lakes, and a golf course within the Playacar gated community. The property's resemblance to an old Mexican hacienda adds charm and authenticity to your stay.

Mexican Culinary Delights

Indulge in the flavors of Mexico at the on-site restaurant specializing in dishes like fajitas, guacamole, and chilaquiles. The outdoor pool provides a relaxing setting to enjoy your meals and soak up the sun.

Convenient Location

Explore nearby attractions such as the Xcaret Eco-Theme Park and the bustling 5th Avenue with its array of shopping, dining, and entertainment options. With Cancun just a 45-minute drive away, Eurostars Hacienda Vista Real offers the perfect blend of tranquility and accessibility.

Book your stay at Eurostars Hacienda Vista Real for an unforgettable Mexican getaway.

Important information:

American breakfast and pool bar hours are limited. Contact property for details.

Please note that the sauna and the hottub at the Spa will be temporarily closed due to renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 291 reviews
Cleanliness: 8.15
Service: 8.95
Location: 8.75
Room Quality: 8.65
Amenities: 8.55
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
A
alfonso • extended_group • ar
10
2026-06-26 • via Nuitee
G
Gemma • solo_traveller • es
8
Bon hotel en un mal lloc
Pros:

La piscina, l'esmorzar i l'amabilitat

Cons:

El problema que tenen és que estan dins d'un recinte privat amb unes normes de seguretat que, si necessites una resposta de l'hotel per donar-te el codi per entrar i tarden 1h en contestar, com ens va passar, et queden 1h a seguretat com un delinquent, tractant-te fatal. Llàstima del lloc on són, sinó seria un hotel genial

2026-06-25 • via Nuitee
M
Marisa • extended_group • us
10
I wish I can stay longer, but it was nine enough time for me to stay in there, but a like it
Pros:

Very nice in the service it was very, very nice

Cons:

Very large rooms and very clean

2026-06-23 • via Nuitee
A
alfonso • solo_traveller • ar
10
2026-06-20 • via Nuitee
L
Lara • solo_traveller • it
10
Pros:

Wonderful location by the golf course
We enjoyed the very good breakfast with fresh fruit and pancakes
Very spacious rooms
Very nice staff

2026-06-13 • via Nuitee
R
Roger • family_with_children • co
10
The hotel is incredible good and highly recommended to stay when you visit Playa del Carmen.
Pros:

The whole experience was really nice, the hotel is big and confortable, the staff was really attentive to all the needs.

Cons:

The Hotel is inside of a condominium and it requires 2 gates validations for every single taxi when entering and when getting out of the hotel, this action requires to create a QR code for each driver when is requested. Is not a big deal but is time consuming everytime that you are planning to go out.

2026-06-01 • via Nuitee
Y
Yazmin • solo_traveller • de
9
2026-05-27 • via Nuitee
Y
Yazmin • solo_traveller • de
9
2026-05-27 • via Nuitee
B
Brito • extended_group • mx
8
Bonito lugar, complicado llegar.
Pros:

Está muy bonito y le desayuno estuvoi bien.

Cons:

Solo hay una persona por la tarde para la atención de todo el hotel, pero sobre todo es complicado llegar, puesto que está en un fraccionamiento privado y te piden mostrar la reservación en la entrada.

2026-05-18 • via Nuitee
E
Emmanuel Jhovany • family_with_children • mx
10
Excelente
Pros:

El hospedaje es excelente, las camas y complementos de recamara muy bien, superó todo lo que pensé. La piscina de 10. No pude conocer el gimnasio, pero lo demás de 10. El desayuno variado, y siempre atentos.

Cons:

Solo me gustaría un poco más de iluminación del lado de la alberca. Respecto a la ubicación, hay que tomar en cuenta que algunos transportes no entran, pero en la recepción te ayudan con traer taxis. Sugiero que tomes en cuenta eso, ya que viajes cortos pueden salir entre 150 y 300 pesos mexicanos.

2026-05-15 • via Nuitee
M
marie pierre • solo_traveller • fr
10
2026-05-14 • via Nuitee
F
Francesko A • solo_traveller • de
8
2026-05-13 • via Nuitee
A
Ana • family_with_children • mx
5
Pésima ubicación
Pros:

La habitación era muy grande, parecía un departamento pequeño. El personal del restaurante amable y el buffet tenía mucha variedad de alimentos.

Cons:

La ubicación fatal, si te mueves en taxi, los taxistas abusan y tienes que pasar 2 casetas de seguridad.
La alberca es muy fría, no te puedes meter.
El personal de recepción no son nada serviciales ni amables.

2026-05-08 • via Nuitee
M
María Pía • couple • ar
10
Expectacular
Pros:

La piscina, instalaciones, ubicación y desayuno

2026-05-04 • via Nuitee
E
Elizabeth • solo_traveller • mx
10
Un hotel para descansar y tranquilo
Pros:

La tranquilidad, no era un hotel ruidoso. Limpio y la zona donde está ubicado es para llegar a descansar

Cons:

Nada, no tienen restaurante por la tarde Pero cerca hay uno bueno.

2026-05-03 • via Nuitee
V
vallez • couple • fr
9
Ravie
Pros:

J’ai adoré cet hôtel le petit déjeuner incroyable ! Une belle piscine

Cons:

Mal insonorisé on entendait tout dans les couloirs c’était le seul désavantage

2026-04-23 • via Nuitee
S
sandrine • solo_traveller • fr
9
Exceptionnel
Pros:

Magnifique hôtel, grand confort, petit déjeuner exceptionnel, et le personnel adorable, tres professionnel et tres a l écoute. Un grand merci à Analiz et Sarai, pour leur chaleureux accueil et leur gentillesse

Cons:

Rien. Tout était nikel

2026-04-22 • via Nuitee
A
Axel • couple • fr
8
Très bon hôtel pour son prix
Pros:

Chambre très confortable, personnel agréable, dans un espace sécurisé, petit déjeuner très copieux

2026-04-22 • via Nuitee
J
Jean-Hervé • solo_traveller • fr
10
Hotel superbe calme et tres bien équipé
Pros:

Au milieu de la nature, beaucoup d’animaux dans le coin, piscine sympa, petit dejeuner copieux et assez varié.
Accueil professionnel et chaleureux.
Chambres immenses et parfaitement équipées.
J’y reviendrai sans hésiter.

2026-04-22 • via Nuitee
L
Lorna Lisjak Makin • extended_group • hr
10
Za svaku preporuku
Pros:

Sve mi se svidjelo. Najviše ljubaznost osoblja. Posebno moram istaknuti gospođu Ana Liz koja je bila savršena. Žao mi je što je nismo uspijeli pozdraviti.

Cons:

Sve nam se svidjelo

2026-04-21 • via Nuitee