Eurostars Hacienda Vista Real

Hotels
•
Eurostars Hotels
8.6 (311 reviews)
Paseo Chichen itza Ret 3 Lotes 12 y 13. Villas Pakal - Playacar , Playa del Carmen , MX
+52 984 257 4350

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Cons:
Issue with staff behavior
Room odor problems
Limited amenities service

Categories

Cleanliness
8.15
Some reviews mentioned the hotel was clean, but issues with room odors were noted.
Service
8.95
While most staff were friendly and helpful, a significant negative incident with one staff member affected the overall perception.
Location
8.75
The hotel's location was positively mentioned, contributing to a serene and safe environment.
Room Quality
8.65
Overall room quality was acceptable, though there were some issues with hot water that were resolved quickly.
Amenities
8.55
Facilities like the pool were enjoyed, but lack of available services (like drinks outside breakfast) was noted.
Value for Money
8.65
The overall value was considered good based on the price, aligning with expectations for similar tier hotels.
Food and Beverage
8.35
Breakfast options were decent but had limited choices for vegetarians.
Overall Experience
8.75
General sentiment is positive despite some specific issues, indicating a good experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:30

Property Description

Tropical Oasis Setting

Eurostars Hacienda Vista Real offers a unique experience with its tropical gardens, lakes, and a golf course within the Playacar gated community. The property's resemblance to an old Mexican hacienda adds charm and authenticity to your stay.

Mexican Culinary Delights

Indulge in the flavors of Mexico at the on-site restaurant specializing in dishes like fajitas, guacamole, and chilaquiles. The outdoor pool provides a relaxing setting to enjoy your meals and soak up the sun.

Convenient Location

Explore nearby attractions such as the Xcaret Eco-Theme Park and the bustling 5th Avenue with its array of shopping, dining, and entertainment options. With Cancun just a 45-minute drive away, Eurostars Hacienda Vista Real offers the perfect blend of tranquility and accessibility.

Book your stay at Eurostars Hacienda Vista Real for an unforgettable Mexican getaway.

Important information:

American breakfast and pool bar hours are limited. Contact property for details.

Please note that the sauna and the hottub at the Spa will be temporarily closed due to renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.6
Based on 311 reviews
Cleanliness: 8.15
Service: 8.95
Location: 8.75
Room Quality: 8.65
Amenities: 8.55
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
J
Janne • solo_traveller • fi
10
Perfect location away from Playa del Carmen vibrant hassle.
Pros:

Location, atmosphere and the pool were perfect

2026-09-07 • via Nuitee
M
Mathieu • solo_traveller • fr
9
Pros:

Chambre spacieuse , le cadre, le personnel. Le rapport qualité prix.

2026-09-03 • via Nuitee
L
Ludovico • couple • it
10
Tutto perfetto, niente da aggiungere, il miglior hotel dove abbiamo soggiornato in Messico (su oltre 10 visitati)
Pros:

Tutto

Cons:

Niente

2026-08-27 • via Nuitee
S
Stein • family_with_children • nl
9
Optimaal verwend worden in dit hotel
Pros:

Het ontbijt was zeer gevarieerd, (teveel om op te noemen en niet iedere dag hetzelfde).
Personeel aan de receptie en de clientmanager zeer vriendelijk, behulpzaam en 24 uur aanwezig. Wijk ook afgesloten met slagboom en beveiliging dus voelt goed.
Zwembad is iets minder groot, vrij warm water maar wel lekker relaxen. Kamers goede airco en fijn bed. Fijne vakantie gehad kom hier zeker terug.

Cons:

Als ik toch een minpuntje mag geven. De ligging is 30 minuten lopen van centrum/strand dus vaak taxi nodig die toch wel 150-200 pesos vraagt voor een enkel ritje. Strand helaas veel zeewier in augustus dus overtocht naar Cozumel te adviseren voor b.v. een snorkeltocht

2026-08-24 • via Nuitee
V
Vanessa • couple • us
10
10/10, will continue to stay at Hacienda Vista Real in the future!
Pros:

Well maintained, attentive staff, delicious selection of breakfast items, great animal life around the hotel.

The staff went the extra mile & decorated our hotel suite for my mom’s birthday!

Cons:

N/A

2026-08-21 • via Nuitee
D
Dr. Zuniga • solo_traveller • bz
9
A Stay at Eurostar.
Pros:

The facilities and architecture.

Cons:

How to get there. Difficult road network and inadequate signs. But the architecture is amazing and worth it.

2026-08-18 • via Nuitee
A
Andoni • solo_traveller • es
10
Pros:

La habitación era enorme,la atención del personal,que fue muy amable.La limpieza,y la cercanía del comedor a la habitación.El hotel es muy agradable y tranquilo.

Cons:

Quizá estaría bien que hubiera máquinas expendedoras de bebidas y comida dentro del hotel.Se agradecería mucho.

2026-08-18 • via Nuitee
A
Andoni • solo_traveller • es
10
Pros:

La habitación era enorme y muy equipada.Las dos TV gigantes y ,la amabilidad del personal. El poder acceder directamente a la piscina desde la habitación.

Cons:

Quizá unas maquinas expendedoras de alimentos y bebidas serían de agradecer al no contar con restaurante.

2026-08-18 • via Nuitee
R
Raquel • extended_group • es
9
Hotel muy chulo pero sin salida a la playa.
Pros:

Buena habitación y camas

Cons:

No tenía restaurante para cenar

2026-08-16 • via Nuitee
N
Nuñez Calvario • solo_traveller • mx
10
2026-08-13 • via Nuitee
R
Remy • family_with_children • fr
10
Parfait
Pros:

Le personnel, la piscine l’emplacement…. Tout était parfait

Cons:

Dommage que l’établissement ne fasse pas de de bar restaurant juste le petit déjeuner….

2026-08-06 • via Nuitee
D
Delphine • family_with_children • fr
8
Pros:

Très grande chambre, très calme, buffet du petit déjeuner

2026-08-05 • via Nuitee
J
JANAINA • family_with_children • br
10
A nossa estadia foi excelente.
Pros:

O quarto era excelente, tudo muito limpo e organizado e a equipe extramanete atenciosa e educada. Embora esteja um pouco distante da praia é uma excelente opção de hospedagem em Playa de Carmen.

Cons:

Não houve nenhum problemas, adoramos nossos dias hospeados no hotel.

2026-08-05 • via Nuitee
N
Niels • couple • nl
10
2026-08-04 • via Nuitee
M
Markus • extended_group • nl
8
2026-08-03 • via Nuitee
A
Ana • family_with_children • fr
10
Pros:

Tout. Le personnel est au top!

2026-07-21 • via Nuitee
A
Ana • couple • fr
10
Pros:

Tout, le personnel est au top!

2026-07-21 • via Nuitee
N
Nuñez Calvario • solo_traveller • mx
9
Pros:

El lugar y la hamabilidad del personal

2026-07-18 • via Nuitee
T
Tessy • extended_group • ch
9
Friendly staff and great value, plus we basically had the hotel to ourselves during low-season.
2026-07-13 • via Nuitee
A
alfonso • extended_group • ar
10
2026-06-26 • via Nuitee