Hotel Elms Christchurch, an Ascend Collection Hotel

Hotels
Ascend Collection
8.7 (1611 reviews)
456 Papanui Road , Christchurch , nz

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Convenient location
Good amenities
Cons:
Issues with room decor
Some food quality concerns
Uncomfortable bed in one review

Categories

Cleanliness
8.59
Several reviews noted cleanliness positively, but some rooms had issues like a broken toilet seat.
Service
9.26
Staff were consistently praised for being friendly and helpful.
Location
9
Convenient location close to food options and attractions, with some concerns about accessibility.
Room Quality
8.45
Mixed reviews, with some rooms described as tired or uncomfortable.
Amenities
8.78
Amenities such as on-site restaurant and complimentary drinks were well received.
Value for Money
8.74
Generally considered good value, though some felt prices were high for certain offerings.
Food and Beverage
7.79
Feedback indicated mixed satisfaction with restaurant food, particularly desserts.
Overall Experience
8.96
Most reviews were positive about the experience, expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:41

Property Description

Convenient Location
Hotel Elms Christchurch boasts free WiFi and is conveniently located near Northlands Mall, offering 150 shops and entertainment options. Explore nearby attractions like Canterbury Museum and Horncastle Arena.

Meeting Facilities
With 2 meeting rooms accommodating up to 250 guests, this hotel is perfect for events and conferences. Enjoy on-site dining at the restaurant and relax in well-equipped guest rooms featuring modern amenities.

Accessible Amenities
Guests can make use of laundry facilities, internet kiosk, and airport shuttle service. Whether visiting for leisure or business, Hotel Elms Christchurch ensures a comfortable stay with easy access to key destinations.

Book your stay at Hotel Elms Christchurch for a memorable experience in Christchurch, New Zealand.

Important information:

Please note that there is a 2% surcharge when you pay with a credit card.

When booking more than 4 or more rooms, different policies and additional supplements may apply.

Renovation work is done from 08:30 to 17:00 daily. The lobby, restaurant and some rooms are under renovation.

Please note that construction work is going on nearby and some rooms may be affected by noise.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CHC

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1611 reviews
Cleanliness: 8.59
Service: 9.26
Location: 9
Room Quality: 8.45
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.96
J
Jamie solo_traveller nz
10
2026-07-19 via Nuitee
H
Holly solo_traveller nz
9
Pros:

Just a good all round place

2026-07-19 via Nuitee
T
Tanya solo_traveller nz
9
2026-07-19 via Nuitee
T
Travelling again couple nz
9
2 nights at the Elms
Pros:

Great sized room. Lovely to have a bath. Two big beds and sky tv. Flew in to attend a function being held there, really great to just wander along the corridor afterwards. Function was well catered and on used was perfect.

2026-07-19 via Nuitee
M
Mata solo_traveller nz
10
Pros:

Beds were comfortable, room was clean and it was very quiet. Just what we needed. We enjoyed our stay so much we decided to stay again a second night. On the second night we decided to eat in and we ordered the steak and chips with mushroom sauce and a side salad. The steak was perfectly cooked to our liking and the chips were what chips are supposed to be. Perfectly seasoned, crunchy on the outside and fluffy on the outside. Needless to say after a hard day, it was exactly what we needed. Thanks so much.

Cons:

Nothing. Liked all.of it.

2026-07-19 via Nuitee
S
Sarah solo_traveller nz
10
2026-07-18 via Nuitee
S
Shishir family_with_children au
9
2026-07-18 via Nuitee
B
Bubu Sherry solo_traveller id
9
2026-07-17 via Nuitee
P
Priyanka family_with_children nz
8
2026-07-17 via Nuitee
A
Angela family_with_children se
9
Sehr angehmer Aufenthalt in Christchurch
Pros:

Großes Zimmer, sauber, gutes Frühstück und sehr freundliches Personal.

2026-07-16 via Nuitee
R
Rowena family_with_children nz
8
Wonderful
Pros:

Location was handy. Very friendly staff and very tidy premises. Room was good size and very clean

2026-07-15 via Nuitee
K
Kate Davies214 solo_traveller nz
8
2026-07-13 via Nuitee
A
Amanda family_with_children nz
10
Warm and cozy
Pros:

Warm and cozy, good parking.

2026-07-13 via Nuitee
J
John family_with_children nz
10
2026-07-11 via Nuitee
N
Naomi family_with_children au
9
Looking forward to our return stay.
Pros:

Extremely comfortable beds and pillows. I did not miss my own bed at all.

Cons:

Nothing.

2026-07-11 via Nuitee
G
Gemma couple nz
8
Highly recommend
Pros:

Stayed many times, comfortable rooms with all you need

2026-07-10 via Nuitee
P
paulette couple nz
8
Very comfortable stay.
Pros:

Great location close to a variety of food locations.

Cons:

Bar and restaurant staff the last morning of our stay wasn’t friendly when redeeming our drink vouchers. It was a total inconvenience to her.

2026-07-10 via Nuitee
H
Hutchinson couple au
10
Pros:

Clean and tidy

2026-07-05 via Nuitee
H
Heather couple nz
10
Was great everything I needed was there, close to shops, reasonably priced. Friendly staff
Pros:

Great place everything right there

Cons:

Nothing to say

2026-07-01 via Nuitee
P
Peter family_with_children nz
10
2026-07-01 via Nuitee