Hotel Elms Christchurch, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.7 (1580 reviews)
456 Papanui Road , Christchurch , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Convenient location
Good amenities
Cons:
Issues with room decor
Some food quality concerns
Uncomfortable bed in one review

Categories

Cleanliness
8.59
Several reviews noted cleanliness positively, but some rooms had issues like a broken toilet seat.
Service
9.26
Staff were consistently praised for being friendly and helpful.
Location
9
Convenient location close to food options and attractions, with some concerns about accessibility.
Room Quality
8.45
Mixed reviews, with some rooms described as tired or uncomfortable.
Amenities
8.78
Amenities such as on-site restaurant and complimentary drinks were well received.
Value for Money
8.74
Generally considered good value, though some felt prices were high for certain offerings.
Food and Beverage
7.79
Feedback indicated mixed satisfaction with restaurant food, particularly desserts.
Overall Experience
8.96
Most reviews were positive about the experience, expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:41

Property Description

Convenient Location
Hotel Elms Christchurch boasts free WiFi and is conveniently located near Northlands Mall, offering 150 shops and entertainment options. Explore nearby attractions like Canterbury Museum and Horncastle Arena.

Meeting Facilities
With 2 meeting rooms accommodating up to 250 guests, this hotel is perfect for events and conferences. Enjoy on-site dining at the restaurant and relax in well-equipped guest rooms featuring modern amenities.

Accessible Amenities
Guests can make use of laundry facilities, internet kiosk, and airport shuttle service. Whether visiting for leisure or business, Hotel Elms Christchurch ensures a comfortable stay with easy access to key destinations.

Book your stay at Hotel Elms Christchurch for a memorable experience in Christchurch, New Zealand.

Important information:

Please note that there is a 2% surcharge when you pay with a credit card.

When booking more than 4 or more rooms, different policies and additional supplements may apply.

Renovation work is done from 08:30 to 17:00 daily. The lobby, restaurant and some rooms are under renovation.

Please note that construction work is going on nearby and some rooms may be affected by noise.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CHC

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1580 reviews
Cleanliness: 8.59
Service: 9.26
Location: 9
Room Quality: 8.45
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.96
N
Navjot • family_with_children • au
9
2026-05-29 • via Nuitee
L
Lisa • couple • nz
7
Pros:

Clean good location great staff

Cons:

Bed very soft but hard ridge in middle where mattress met

2026-05-24 • via Nuitee
T
Trudy • couple • nz
9
We’ll be back due to room facilities and how comfy it was. Didn’t hear a single bit of city noise or traffic.
Pros:

Freshly refurbished. Good parking. Very comfy bed and pillows.

Cons:

Nothing.

2026-05-24 • via Nuitee
J
Jasmin • solo_traveller • au
10
2026-05-18 • via Nuitee
D
debra • family_with_children • nz
9
Pros:

Very quiet even tho we were on a busy street very clean and friendly staff
Great food

2026-05-17 • via Nuitee
C
Carin • solo_traveller • za
10
Great experience. Excellent value.
Pros:

Very comfortable, clean and great value for money. 🤩

2026-05-17 • via Nuitee
P
Pasara • extended_group • th
8
2026-05-17 • via Nuitee
M
Marissa • solo_traveller • nz
10
Amazing stay, I often stay there
Pros:

Everything

Cons:

Nothing

2026-05-16 • via Nuitee
R
Rosemarie • solo_traveller • nz
8
2026-05-15 • via Nuitee
C
Christian • solo_traveller • nz
10
2026-05-15 • via Nuitee
C
Cheryl • solo_traveller • nz
8
Really enjoyed my time in Christchurch at Elms
Pros:

The staff were very helpgul, the room was lovely, warm, comfortable, very clean, the bed was great.

Cons:

The wifi wasn't fantastic though. Free and good Wifi isnt hard to do, there are brilliant people out there building good connectivity solutions thesdays - poor wifi isnt a cost thing anymore, its about good consultation with people who know what they're doing. Try Wifi guys - if they still exist as a business. They manage tge Wifi for Coast to Coast through the mountain range - they can fix it easily.

2026-05-14 • via Nuitee
C
collier • solo_traveller • nz
10
Pros:

Very comfortable rooms and bed
The food at Fig was very well cooked and presented compliments to the chef's.
Will stay again

2026-05-13 • via Nuitee
H
Hadfield • couple • gb
6
2026-05-12 • via Nuitee
J
Janaya • couple • au
9
2026-05-11 • via Nuitee
K
Kay • couple • nz
9
2026-05-10 • via Nuitee
A
Athol • solo_traveller • nz
7
Adequate.
Pros:

Clean tidy

Cons:

Rooms comfortable,bathroom needs a serious makeover.Get rid of the bath ,very dangerous for elderly.Not enough hand holds.put in a shower.

2026-05-10 • via Nuitee
A
Anne • solo_traveller • nz
8
Pros:

Good for mobility access

Cons:

Temperature in room kept changing. Beds were too soft.

2026-05-10 • via Nuitee
R
Roger • couple • nz
6
2026-05-10 • via Nuitee
M
Matthew • couple • nz
8
2026-05-09 • via Nuitee
R
Robin • couple • au
8
2026-05-08 • via Nuitee