The Westin Houston Downtown

We popped in for a drink before the Astros game and sat at the bar. My wife and I have consumed 7 million margaritas and our bartender that night, Cameron Matson, literally made one of the best we’ve ever had. For what it’s worth, this is the first review I’ve ever made online for anything. It was so good, we stopped for another after the game on our walk back to our hotel. The nachos were also very good. Lastly, we sat next to the Westin’s Director of Sales, Michael, who was a great dude and welcomed us back. We know where we’re staying the next time we go to a game. Go Astros!

Everything was great but one employee really stood out. Celissa checked us in and paid special attention to us during our stay. She made it memorable and is a gem.

Planned this trip to go to the Astros game and location was there. We literally walked a block to the stadium. Service at the hotel was amazing, we will definitely be staying here again.

Great hotel from A-Z. If you are in the downtown area highly recommend.

The valet team at the hotel was professional and fast! I left at very early hours and there was always someone available and in a great mood when I picked up and dropped off my car. Specifically Carlos and Jahari, great guys to work with

The Westin location is perfect for anyone attending an event at Diakin Park. The room was great: bed really heavenly, room was quiet and well appointed. Staff was friendly and helpful. Will definitely stay here again.

Great hotel and staff! We were checked on frequently and the towels were plush. William at the desk was great! Restaurants were close and very good too.

A wonderful 4th of July experience at the Hotel just right for our stay. Very lively with both Astros games And Fifa Matches going on in Houston. Sofia was a great help at the restaurant in the morning.

The Westin was a great experience! The hotel was lovely and very clean. The staff was kind and very helpful. The room was neatly furnished and had everything I needed. We had a great experience at the bar/restaurant in the hotel lobby. The service was excellent and our meals were so good.

Melissa and Mike are the best! They always get the job done, no matter the most unique requests. Cameron also picks up what you're throwing down. See you soon!

Centrale ligging, hotel kamer top, luxe afwerking, goed bed

Pleasant staff and nice looking

Melissa, Celissa, and Malene at the Westin Downtown Houston provided some of the best customer service our group has experienced in years. We arrived with a large business group and several complicated reservation and booking issues, yet they welcomed everyone with friendly smiles and a genuine desire to help.
Despite how busy the hotel was, they took the time to listen, understand our concerns, and work through every issue without hesitation. Their professionalism, patience, and positive attitude made what could have been a stressful situation completely seamless. It is rare to find this level of true customer service at a large hotel, and their commitment to guest satisfaction was refreshing.
Thank you, Melissa, Celissa, and Malene, for going above and beyond. You made our stay a great experience, and your hospitality is a big reason we will return to the Westin Downtown Houston.