Courtyard Chicago Downtown/Magnificent Mile

Hotels
•
Courtyard by Marriott
8.2 (750 reviews)
165 East Ontario Street , Chicago , US
+1 312-573-0800

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent central location
Helpful and friendly staff (concierge/manager)
Good breakfast and on-site restaurant
Spacious rooms in some units
Useful amenities (e.g., welcome Starbucks coupon, luggage storage)
Cons:
Inconsistent housekeeping (rooms cleaned every 2 days / missed cleanings)
Outdated bathrooms and room furnishings (small showers, old tubs, dirty upholstery)
Uncomfortable sofa bed mattress
Perceived poor value for money / overpriced
Construction noise during specified months (Oct–Nov) mentioned

Categories

Cleanliness
6
Multiple mentions of rooms not being cleaned daily, carpets and upholstery described as dirty, and inconsistent housekeeping (cleaned every 2 days or missed service).
Service
9.6
Several comments praise helpful, friendly staff, concierge and manager who resolved issues and held bags; isolated negative incidents (unhelpful staff around booking/room allocation, lost dry cleaning) but overall staff responsiveness is frequently highlighted.
Location
9.9
Very consistently praised across reviews as an excellent, central and convenient location; many reviewers cite location as primary positive.
Room Quality
6.5
Frequent notes about small showers, old bathrooms/tubs, thin pull-out sofa mattress and generally dated rooms needing updates; some rooms described as spacious but with specific quality issues.
Amenities
9.5
Positive notes about extras (Starbucks coupon, helpful amenities and bag holding); few comments that amenities could be improved, but overall guests report useful services.
Value for Money
5.5
Multiple reviewers state the hotel is overpriced for the condition (expensive on weekends/DT Chicago, not worth the high nightly rate given room and facility issues).
Food and Beverage
9.3
Several positive mentions of good breakfast, attentive restaurant staff and a good on-site restaurant; one missing-breakfast comment but majority praise the F&B experience.
Overall Experience
9.3
Mixed but generally positive experience driven by location and strong service moments; some guests had significant negative incidents (lost dry cleaning, booking issues), yet many state they'd return for location/convenience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Stunning Views and Convenient Location

Indulgent Amenities
The hotel boasts an indoor pool for relaxation, a Starbucks Café for your coffee fix, and an on-site restaurant offering delicious meals. Each room is equipped with a seating area, tea/coffeemaker, and a satellite flat-screen TV with free Internet access.

Fitness and Dining Options
Guests can stay active at the well-equipped gym or unwind by the fireplace in the lobby area. Room service is available, and the Copper Fox Gastropub serves up mouthwatering Chicago-centric dishes. Vending machines offer quick snacks and beverages for your convenience.

Easy Access to Attractions
Located just minutes away from O’Hare and Midway Airports, and a stone's throw from Navy Pier, the Courtyard Chicago Downtown/Magnificent Mile is the perfect base for your Windy City adventures. Book your stay now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests are advised to call the hotel directly about parking information.

Please be advised that all guests must be 21 years or older to reserve a room. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.2
Based on 750 reviews
Cleanliness: 6
Service: 9.6
Location: 9.9
Room Quality: 6.5
Amenities: 9.5
Value for Money: 5.5
Food and Beverage: 9.3
Overall Experience: 9.3
J
Juan Carlos • couple • es
5
Pros:

Ubicación

Cons:

la limpieza de la habitación , solo la hacen cada 2 días , si quieres que la hagan cada día lo tienes que pedir en la recepción.

Están haciendo obras verticales en la fachada del edificio durante Octubre y Noviembre y hacen mucho ruido y es molesto , de Lunes a Viernes de 9 a 17 horas !!

2026-10-28 • via Nuitee
K
Karuna • family_with_children • us
1
Cons:

Didn’t get the room we booked nor were the staff supportive. We paid extra for the sofa bed and city view which wasn’t accommodated. We were told to just reach out to booking.com for refund

2026-10-26 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-10-25 • via Nuitee
J
Jesús • solo_traveller • es
5
Never will be back here
Pros:

La ubicacion

Cons:

Todo lo demas! Sobre todo el hecho de que olvidaran my dry cleaning en recepcion sin mandarlo y me quede sin sercicio. …Ademas tuve que reclamar varias veces “¿ porque no habia recibido mi ropa?” Hasta que al final me dijeron mas alla de las 8 de la tarde que lo sentian… Pero que no lo habian mandado. Me dueron una comownsacion de unos 100 dolares. Pero al final tuve que gastar mi tiempo libre de un domingo buscando un lugar para hacer el laundry por culpa de ellos. Aparte de eso, de tres ascensores, solo funcionaba uno… Lo cuañ supone un problema en un bloque de mas de 19 pisos de alto. Largas colas!! La relacion calidad precio, la verdad! Pagar mas de 409 dolares la noche por esto. Me parecio una broma!

2026-10-19 • via Nuitee
J
Jose • couple • es
10
2026-10-18 • via Nuitee
V
Véronique • extended_group • ca
8
Une bonne option au centre-ille
Pros:

Très bien situé

Cons:

Divan-lit peu confortable.

2026-10-15 • via Nuitee
A
Andrea • extended_group • us
10
Amazing location staff held our bags were very helpful would book again
Pros:

Convenient location, helpful staff great amenities

Cons:

Very pricey

2026-10-13 • via Nuitee
C
Camila • couple • co
8
Excellent Location, big rooms, nice staff
Pros:

Excellent location and rooms -and restrooms- are very spacious. Very friendly staff. Loved the welcoming starbucks cupon they gave us upon arrival.

Cons:

The showers are very small considering the big area of the bathroom. Room ammenities could be a bit better. But those are just small details.

2026-10-12 • via Nuitee
V
Vivianne • couple • us
7
Great city, well located hotel
Pros:

Location is excellent

Cons:

Hotel is old, bathrooms are in not too hood shape : Old tubs, carpet not too clean , upholstery in the sofas is dirty and old Need a lot of updates

2026-10-07 • via Nuitee
K
Kaylee • extended_group • us
10
2026-09-16 • via Nuitee
F
Fulk • solo_traveller • us
10
2026-09-14 • via Nuitee
M
Monica • family_with_children • gb
9
2026-09-11 • via Nuitee
C
Cruz • extended_group • us
4
2026-09-10 • via Nuitee
R
Richard • couple • us
10
2026-09-10 • via Nuitee
P
Paul • couple • us
8
Great weekend stay!
Pros:

Great location that unlike other properties has 2 queen beds.

Cons:

Expensive, but that’s all of DT Chicago on the weekend.

2026-09-05 • via Nuitee
Y
Yesica • solo_traveller • mx
10
Pros:

El restaurant, se come muy bien y habia un chico muy atento

Cons:

Que no arreglan el cuarto todos los dias

2026-09-05 • via Nuitee
M
martin • extended_group • us
6
2026-09-04 • via Nuitee
F
Frances Nikki • couple • us
7
2026-09-03 • via Nuitee
K
Krystal • extended_group • us
8
2026-09-02 • via Nuitee
C
Catherine • family_with_children • us
6
2026-09-02 • via Nuitee