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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Games room
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Billiards
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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ATM/cash machine on site
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Electric vehicle charging station
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Toilet with grab rails
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Evening entertainment
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Nightclub/DJ
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Strollers
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Tour/class on local culture
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Live music/performance
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Temporary art galleries
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Prime Location
Pendry Chicago, located in the heart of Chicago, offers a blend of luxury and convenience. The hotel provides top-notch amenities including free bikes, a fitness centre, and a restaurant. Guests can enjoy city views from some rooms equipped with modern facilities like a flat-screen TV and a coffee machine. The hotel's terrace and in-house bar offer relaxation and entertainment options, while the proximity to popular attractions like Millennium Station and Cloud Gate - The Bean make it an ideal choice for travelers. Experience the best of Chicago at Pendry Chicago.
Modern Amenities and Services
Pendry Chicago boasts a range of amenities such as free WiFi, room service, and a 24-hour front desk to cater to guests' needs effectively. The hotel also features a shared lounge, a safety deposit box in each room, and a business area for the convenience of business travelers. With attention to detail and exceptional service, Pendry Chicago ensures a comfortable stay for all guests.
Recreation and Entertainment
For guests seeking leisure activities, Pendry Chicago offers billiards and a fitness centre to unwind and stay active during their stay. The hotel's prime location near Ohio Street Beach and Oak Street Beach provides easy access to outdoor recreational opportunities. Whether for business or pleasure, Pendry Chicago is the perfect choice for a memorable stay in Chicago.
Daily Resort Fee includes:
-Welcome Cocktail
-High-Speed Wi-Fi
-In-room Vittoria Coffee & Bottled Water
-Access to Fitness Center
-Shoeshines Service
The property accepts all pets with a nonrefundable fee of USD 50 per pet per stay. Service animals must be documented for access to dining areas - emotional support animals are not permitted in areas where food is served.
Daily Destination Fee Includes:
Welcome Cocktail
High-Speed Wi-Fi
In-room Vittoria Coffee & Bottled Water
Morning Lobby Coffee Cart
24 Hour Access to Fitness Center with Peloton Partnership
RunGo App
Shoeshine Service
Children’s Plush Toy Amenity
The following items are available upon request, based on availability:
Nightly Turndown Service
Cadillac Transportation
Baeo Organic Baby Bath Products
Taylor Academy Guitar Series Program
Use of Pendry Electric Bikes (seasonal)
Use of UPPAbaby Strollers
Partnership Benefits at AIRE Ancient Baths
Pet Policy: $125 nonrefundable fee includes Pendry Pet Bed, Pendry Doggy Bowls, Housemade Treats, and a Doggy Dining Menu. In addition, we will make a $25 donation to PAWS Chicago. Service animals must be documented for access to dining areas.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
Walkable to shopping restaurants and chicago theater
Older building but still felt safe and clean ! Did not like the street noise .. we Westin the 13th floor in corner room
Beautiful building inside and out
Building work outside window room 513 early morning and awoken by constant noise
Great location. Easy to walk to the Bean and museums, or walk north for some retail shopping. Boats for architecture tours are close by. Lots of food options within 10-20min walk. Free water provided daily.
Elevators are very slow.
The cleanness , the taste, the bed, the welcome drink, the staffs...
Nothing
I'm so disappointed that I can not get the invoice for the room charge I paid. The Booking.com told me the hotel shall be responsible to issue this invoice directly to customer, but the hotel refuse to do so. I do not know where is the problem, but as the customer, I can not get the invoice for the amount I paid, this is so strange and completely unacceptable!
Good location
Slow elevators which seemed original, ill equipped to cover the needs of a 30 plus floor facility. Halls throughout the hotel were dark and dingy. Sliding shower door wouldn't stay shut during actual shower. The well advertised roof top deck had a private event on Saturday and was closed Sunday and Monday as well which apparently is the schedule but no where was it posted or explained during check in
Really poor, disappointing experience especially considering it was $1,500 for 3 nights with no breakfast included. Spend your money somewhere else. Lousy experience
Todo
Nada
Elegant but not pretentious. Great location and friendly staff. The beds were very comfortable and the rooms were clean. Will definitely stay there again.
historic building location
exceptional staff; above and beyond bellman service; we felt well taken care of
no cashier at the property
Staff was very friendly and accommodating. Sent us to an excellent restaurant. Helpful in planning our activities for a short stay (3 nights) in Chicago. Nice breakfast experience at the restaurant. Again, excellent service.
Room was not all that clean. Stains on the carpet which would not be expected from a hotel of this caliber. Towels were frayed which was unusual for a hotel at this level and supplies not ample. Would stay there again based on quality of service and location.
Gorgeously appointed hotel in a fantastic location. The building is iconic and the staff were so helpful and delightful. They could not have done enough to assist.
Nothing. It was perfect!
Our experience was terrific from beginning to end. Micheal greeted us at the door and he was the last person we saw upon our departure. He took very good care of us
I stayed at The Pendry Chicago for several nights and booked through Bilt’s Home Away From Home program. Given the property’s reputation and price point, I expected a much more polished experience. Unfortunately, the stay fell well short of what I would consider luxury.
The problems started at check-in. There was no mention of the package, no acknowledgment of the benefits, and no explanation of what was included with my booking. The front desk associate seemed unfamiliar with the program, and there did not appear to be any note attached to my reservation. No one gave me any real orientation to the hotel either: restaurants, breakfast, amenities, Wi-Fi, or even the basic details you would expect at check-in. I eventually had to ask for a manager, who provided a one-level room upgrade and walked me through the on-property benefits. At a hotel in this category, that should not require escalation.
One of the benefits was a $60 breakfast credit for two people. In reality, that does not come close to covering breakfast for two once coffee, tax, and service charges are added. A luxury hotel benefit should feel like a benefit, not a minor offset against already high pricing.
Service throughout the stay was inconsistent. The bell staff and room service delivery team were friendly and professional. Unfortunately, the front desk and concierge experience felt detached and unwelcoming. There was very little warmth, polish, or sense of hospitality.
The room itself was fine, but not memorable. Comfortable enough, but very average for the rate. The light switches were oddly configured, including needing to go toward the front door area to turn off certain lights. There was also a light inside the wardrobe area where pants were hung that flickered like a strobe and would not stay on properly. The windows were visibly dirty. The Wi-Fi was painfully slow, which made the room even less functional for anyone trying to work. Room service was also extremely expensive, with delivery fees and additional charges layered onto already high menu prices.
The biggest issue by far was the noise. I had read other reviews mentioning it and assumed it might be typical downtown-hotel feedback. It was not. The noise was constant: sirens, honking, emergency vehicles, street activity, and maintenance or repair work with power tools. This was not occasional background noise. It was disruptive enough that working from the room, taking client calls, or getting meaningful rest was difficult.
For a property at this level, the soundproofing is simply not adequate. Better-insulated windows should be standard, especially in a downtown location where street noise is predictable.
Overall, I would not stay here again. Chicago has too many strong hotel options to justify luxury pricing without a luxury-level experience. Between the inconsistent service, average room, painfully slow Wi-Fi, expensive food and beverage, and the inability to work or sleep without constant disruption, this was a disappointing stay.
Spacious room and a fantastic location
Traffic noise was very loud… but quieted late in the evenings
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