Omni San Diego Hotel at the Ballpark

Tal is AMAZING! One of the best, if not the best, massage I have ever had. I did 90 minutes with cupping. Such a kind soul and an exceptional masseuse!

Opening day Padre's season. Staff members were welcoming, enthusiastic, positive. Staff let me check in early and I enjoyed a corner room overlooking the action of the Gaslamp District. Will never stay in a non corner room again! Loved the little deck and sliders. The little baseball snacks was a nice addition in the lobby. Wifi worked well, room was immaculate. Pool at 5:20 am was nice, but cloudy. Fitness Center was immaculate. Adrian at the valet is a gem! He went out of his way to make me feel welcome. Overall, great experience and I look forward to my next trip.

I stayed here for four nights in mid-February. The property was nice and staff was personable. However, I had an 11th floor corner room facing the "bay". It was HOT! Each day except one was sunny and during the afternoon you could barely put your hand near the windows. My room AC was set to 64F and never felt cool. Front desk would not move me, even to a lesser room. Sent up a box fan and said AC was under maintenance.

"Bay view" is also deceiving. You can see the bay, but the main view on lower level rooms is of the highway and railroad tracks.

This hotel sits next to a light-rail stop. Trains don't run all day, but that is something to consider. I could hear homeless people screaming from the station.

Also had the issue with water temp other described, but only one morning.

Definitely NOT on par with Omni standard and prices.

Did a staycation to celebrate my partner’s birthday. I have to say after staying here I want to stay at an Omni anywhere I go. They go above and beyond when it comes to customer service and making sure you have a memorable stay and experience.

The location near by downtown and ocean view of rooms were perfect. Kindly service for hotel members. Looking forward to stay here next time.

Excellent room service by Thelma felix.
Good experience overall, but bathroom did not have any ventilation fan and both sink and toilet were gargling like there is some kind of blockage or something, but there was no standing water

Thelma provided fantastic housekeeping on my stay. He attention to detail is impeccable. I intend to request whatever floor she is servicing next time I stay.

Great massages, facial, and overall experience. My husband said its the best massage he's ever had. Highly recommend.

The staff throughout the hotel were friendly and professional, and I appreciated their service during my stay. However, the overall experience did not feel aligned with the price point of the property.

The room itself had the biggest impact on my rating. Given the cost of the stay, I expected a more modern and well maintained environment. Instead, the decor and overall condition of the room are quite dated and appear largely unchanged for many years. Several in room features also reflect this. For example, the television does not support phone screen sharing or casting, and the bedside clock does not function as a Bluetooth speaker, which are features that are commonly available even in more basic hotels. The bed and pillows were also quite uncomfortable and made it difficult to get a good night's sleep.

There was also an issue in room 1032 that may be worth having maintenance inspect. I noticed an audible crackling sound when the air conditioning cycled on and off, and I heard a similar sound when using the bathroom light switch. This seemed unusual and could potentially represent a safety concern. I only noticed it shortly before checking out, which made me concerned that it may have been present for some time without being identified.

I also dined at the restaurant during my stay. The servers were kind and polite, but on one evening my order was forgotten and the overall quality of the food was fairly mediocre relative to the price. Given the menu pricing, the meal did not feel like good value.

Overall, while the staff were pleasant and professional, the accommodations and dining experience did not reflect the premium pricing of the property, which ultimately influenced my scores. Based on this experience, it is unlikely that I would choose to stay at the property again or recommend it to others.

Really enjoyed hotel room at Omni Hotel. Room was spacious as well as practical and bed was comfortable. Lighting in hotel room was a little challenging to figure out. Room was nice and bright but when ready for bed needed an efficient way to turn off lighting. Location can’t get better. Staff were friendly and helpful. Enjoyed flexibility of food options in hotel as I needed quick options in between business travel.

Stay was great, massage was even better!

I’ve never experienced a more welcoming, relaxing, and beautiful stay than my time at the Omni San Diego! The staff were truly exceptional—some of the kindest and most amazing people I’ve met throughout my business travels. I’d like to give a special thank-you to Monty, Capri, Gary, Jacob, and Jaz for making my stay absolutely unforgettable.

P.S. Their Sea Bass is, without a doubt, among the best in San Diego!

The Omni is a great Hotel. The stakk is professional, intelligent, courteous and friendly. The porter was a great guy, very helpful and knowledgeable.

Beautiful property, excellent service and convenient location for business during the day and fun in the evening. Easy to walk by the water and tons of food options.

The hotel was great The massage by Tal was absolutely amazing he knew exactly what I needed. The best massage I have had in years!

Lizzie was an incredible server she really made sure the entire team was taken care of and really was attentive in everyone’s needs.

The only positive part of this hotel was the pool staff — they were friendly and professional. Unfortunately, the front desk service was the worst part of our stay.

We booked three rooms and upgraded to a higher category, yet all of us were placed on the 5th floor. The hot water was only warm, not hot, and uncomfortable to shower. The front desk insisted the temperature was normal and said no one had complained before, which is clearly not true when you read other guest reviews.

Only when we said we would measure the water temperature did they suddenly agree to change our rooms. That response felt dishonest and reactive instead of honest and helpful.

The location also did not feel safe due to many homeless people in the area.

We came with a positive attitude and just wanted to enjoy our stay, but the front desk staff made us feel unwelcome and ignored. We will not return and do not recommend this hotel.

Relaxing, comfortable. Left absolutely glowing!! I have sensitive skin and he checked in often to make sure my skin was tolerating everything. Eye kind and professional.

Very great service. Accomodating and great coffee at the Fresco Cafe inside the hotel. Clean, Quiet, AMAZING views, and attentive staff.

Tal was amazing! I was here for a conference and threw my back out. I called the front desk and Tal called me within 10 minutes to get ne for an emergency session. He saved the day!