Hilton Garden Inn Hartford South/Glastonbury

Hotels
•
Hilton Garden Inn
7.8 (207 reviews)
85 Glastonbury Boulevard , Glastonbury , US
+1 860-659-1025

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and spacious rooms with good bathroom amenities
Friendly and accommodating staff (many positive mentions)
Great location
Pool and hot tub; free/large parking
Cooked-to-order breakfast with praised omelette
Cons:
Complaints about breakfast not being complimentary / value for money
At least one severe cleanliness issue (black mold in vent)
Service lapses (embarrassing breakfast billing incident; refusal to change room)
Construction/renovation impacting some stays

Categories

Cleanliness
6.5
Mixed reports: many guests praised clean, nicely appointed rooms and large towels, but one guest reported what appeared to be black mold in an air vent — a serious cleanliness concern that lowers the score.
Service
8.5
Mixed but generally positive: several guests described staff as friendly and accommodating and praised service, though there are notable negative incidents (being told breakfast wasn’t included after serving themselves; refusal to change room) that detract from a perfect score.
Location
9.5
Consistently positive: multiple guests stated the location was great and convenient.
Room Quality
8
Generally strong: rooms described as clean, spacious, with good bathrooms and amenities (Keurig, bench), but isolated issues (mold in vent) negatively affected some stays.
Amenities
8.8
Positive: guests mentioned pool and hot tub, free/large parking lot, in-room amenities (Keurig, quality towels) and a dining area offering cooked-to-order breakfast and good omelettes.
Value for Money
6
Concerns about value: several guests felt breakfast should be included at the rate paid (one cited a $350/night rate) and compared unfavorably to nearby properties with complimentary breakfast.
Food and Beverage
7
Mixed: the for-purchase breakfast received praise for cooked-to-order items (notably the omelette), but lack of complimentary breakfast and related confusion/embarrassment lowered satisfaction for some guests.
Overall Experience
8.1
Overall mixed-to-positive: many guests had excellent stays praising staff, cleanliness, rooms and amenities, but construction/renovation during some visits and serious cleanliness/service incidents reduced the overall experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Indulge in Comfort and Convenience

Luxurious Accommodations: Enjoy deluxe bedding and blackout curtains in our well-appointed rooms, each equipped with a spacious work area and ergonomic chair.

Dining Delights: Savor a variety of delicious options at The Great American Grill, from juicy steaks to fresh salads, complemented by a selection of beers and wines at the bar.

Leisure and Exploration: Unwind in our indoor pool, stay active in the fitness center, and explore nearby attractions such as Dinosaur State Park and the Connecticut Convention Center.

Experience the perfect blend of relaxation and adventure at Hilton Garden Inn Hartford South. Book your stay now for a memorable getaway.

Important information:

Please note that the hot tub is out of service until further notice due to repair works. The indoor pool will continue to stay open.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Location

Guest Reviews

7.8
Based on 207 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9.5
Room Quality: 8
Amenities: 8.8
Value for Money: 6
Food and Beverage: 7
Overall Experience: 8.1
B
Brian • couple • us
5
Nice hotel but poor service
Pros:

Very clean and nicely appointed room

Cons:

We were told after serving ourselves breakfast that it wasn’t included in our room rate which was $350 a night. We had not even gotten to a table yet to eat and ended up putting our plates down and leaving. It was highly unprofessional and very embarrassing.

2026-10-27 • via Nuitee
V
Vaunette • solo_traveller • us
10
Pros:

location was great and staff was wonderful.

2026-10-23 • via Nuitee
D
Diane • couple • us
10
Excellent stay! Beyond my expectations!
Pros:

Property was inviting and in a great location.
The room was clean and spacious. It had a sitting Bench and keurig machine. The bathroom was very nice with body wash, shampoo, and conditioner provided. Bath towels were nice and huge! Staff was friendly and very accommodating. Free parking and large parking lot was available. They have a for-purchase breakfast in a dining area. Food was cooked when ordered. Omelette was exceptional! I would love to stay there again!

Cons:

Nothing

2026-10-18 • via Nuitee
T
Tara • couple • us
10
2026-08-16 • via Nuitee
M
Michael • solo_traveller • us
10
It was comfortable
Pros:

Breakfast should be free for what you pay. Hilton Home and Suites next door has complimentary breakfast.

Cons:

Not having complimentary breakfast

2026-08-10 • via Nuitee
K
Kevin • couple • gb
8
Good
2026-08-09 • via Nuitee
T
Taylor • family_with_children • us
1
Cons:

The vent where the air was blowing out was covered in what looked to be black mold. I took pictures. I slept with a young child there and Hilton would not change my room.

2026-07-25 • via Nuitee
C
Claire • solo_traveller • ca
3
2026-07-22 • via Nuitee
F
Francie • couple • us
10
We loved the pool and hot tub!
Pros:

Clean and comfortable!

Cons:

No complaints

2026-07-13 • via Nuitee
M
Martin • solo_traveller • at
7
Normalerweise gut, diesmal leider Renovierung.
Cons:

Umbauarbeiten während meines Aufenthaltes. Erneuerung Reception und Eingangsbereich

2026-07-09 • via Nuitee
J
John • couple • us
1
Cons:

Under construction

2026-06-27 • via Nuitee
O
Olga • solo_traveller • us
10
Pros:

It was clean and comfortable. Easy on and off the highway. I liked that you could walk to places to eat. The water was very warm for my shower.

2026-04-26 • via Nuitee
J
Jenny • solo_traveller • us
7
Pros:

Good location, friendly staff, and clean rooms.

Cons:

It was under going renovations, so the pool/hot tub area were unavailable. I wish Booking.com included that on their website as well. Parking lot needs to be repaved.

2026-04-16 • via Nuitee
K
Katrina • couple • us
6
We love the stay but missed our play.
Pros:

Hotel was very clean.

Cons:

Not hotels fault but microwave in another guest room caused us to be in the cold while waiting for fire department made us late for Disney on Ice

2026-03-19 • via Nuitee
J
Julian • couple • us
10
2026-02-26 • via Nuitee
J
John • couple • us
10
Overall it was acceptable
Pros:

Plenty of parking for larger vehicles, the staff was inviting, the room had an awesome view, and the gym was nice too.

Cons:

I did not like having to pay for breakfast, they need to put up a sign or something that it is a restaurant arrangement and not something you can quickly get like other locations.

2026-01-23 • via Nuitee
G
Gabinelli • couple • us
5
It was ok
Pros:

Location to restaurants

Cons:

Not cleaned the following day .
Resturant should be open longer

2026-01-19 • via Nuitee
S
Sarah • extended_group • us
10
Pros:

The beat part of the stay was how clean everything was. The bed linens and room smelled clean without using perfumes.

2026-01-19 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-01-19 • via Nuitee
K
Keshawn • couple • us
6
Pros:

Paid for a jacuzzi room and it didnt work

2026-01-18 • via Nuitee