L'Hermitage Gantois, Autograph Collection

Hotels
•
Autograph Collection
224 rue Pierre Mauroy , Lille , FR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Charming and professional staff
Beautifully preserved architecture
Cons:
Issues with cleanliness and maintenance
Limited options in wellness area
Inconsistencies in room amenities

Categories

Cleanliness
8.46
Some negative mentions regarding cleanliness and maintenance issues.
Service
9.93
Staff were described as charming, effective, and professional.
Location
9.47
Excellent location mentioned in multiple reviews.
Room Quality
8.42
Rooms reported to have issues with maintenance and lighting.
Amenities
8.95
Good amenities, although some reviews mentioned the wellness area could be improved.
Value for Money
8.91
Generally considered good value, though some mentioned it should be rated lower than 5 stars.
Food and Beverage
8.46
Breakfast was good, but some reports of food options being limited if arriving late.
Overall Experience
9.43
Overall positive experiences mentioned despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:07

Property Description

Luxurious Accommodation in Historic Building:
Experience a stay at the 5-star L'Hermitage Gantois, Autograph Collection, housed in a charming 15th-century building in the heart of Lille. The elegant rooms feature modern amenities such as air conditioning, a mini bar, and free WiFi, ensuring a comfortable and lavish stay.

Fine Dining and Relaxation:
Indulge in a delightful buffet breakfast or savor regional cuisine at the on-site brasserie. Unwind at the piano bar or treat yourself to gourmet dishes at the upscale restaurant. Guests can also rejuvenate at the hotel's spa or explore the well-stocked library for a tranquil retreat.

Convenient Location and Modern Facilities:
With proximity to major attractions like La Grand Place and Lille Flandres Train Station, along with easy access to public transport, the hotel offers convenience for exploring the city. Additionally, the hotel boasts a range of facilities including an indoor swimming pool, hammam, and versatile meeting rooms.

To book your luxurious stay at L'Hermitage Gantois, Autograph Collection, visit our website now!

Important information:

The restaurant is open from Tuesday to Saturday for lunch and dinner, between 12:30 to 14:00 and from 19:30 to 22:00. It is closed for lunch on Saturday, and all day on Sunday and Monday.

Please note that access to the spa is restricted for children. They can access the spa from 08:30 until 10:30 and from 18:00 until 19:00.

The L'Estaminet brasserie is open daily from 12:00 to 14:00 and 19:00 to 21:30. The bar is open every day from 08:00 to 00:00. Please note that the rate of the baby cot includes : - the cot, a changing mat, a bottle warmer. For any additional information, please contact the property. Contact details can be found on your booking confirmation. Please note that for reservations of 5 rooms or more, special conditions and additional fees may apply.

The L'Estaminet brasserie is open daily from 12:00 to 14:00 and 19:00 to 21:30. The bar is open Sunday to Thursday : 09h00 – 23h00 and Friday–Saturday : 09h00 – 23h30
Please note that the rate of the baby cot includes : - the cot, a changing mat, a bottle warmer. For any additional information, please contact the property. Contact details can be found on your booking confirmation. Please note that for reservations of 5 rooms or more, special conditions and additional fees may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Location

Guest Reviews

Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
C
Charles • couple • fr
9
Pros:

Le lieu atypique, le personnel très attentif aux besoins des clients et réactif

2026-10-31 • via Nuitee
O
Oleh • solo_traveller • ua
1
Cons:

I wasn't given the room I chose on Booking.com. The staff showed me several rooms, but they were different. The staff said the room I chose didn't exist. It was a scam.

2026-10-30 • via Nuitee
G
ghin • couple • be
9
Un beau week-end ds un lieu exceptionnel
Pros:

L’histoire du lieu et le respect du patrimoine culturel avec le confort en plus. Le spa! La chambre et la vue sur la cour intérieure !

Cons:

Le petit déjeuner aurait pu être plus qualitatif. Les fruits coupés n’étaient pas TB. L’encombrement à la machine à café…
La déco et l’aménagement du bar un peu amateur par rapport au reste, manque de chaleur aussi;-)

2026-10-30 • via Nuitee
A
Altun • solo_traveller • pt
3
2026-10-26 • via Nuitee
C
christine • extended_group • fr
8
Pros:

Tt est très bien

Cons:

Seule remarque que je pourrais faire : les chaises de la salle du petit-déjeuner mériteraient d'avoir des patins. Le bruit de leur déplacement sur le sol est peu agréable.

2026-10-26 • via Nuitee
X
Xavier • extended_group • fr
10
2026-10-26 • via Nuitee
P
Pierre • family_with_children • fr
6
Pros:

Le lieu

Cons:

A ce niveau de standing (5 étoiles), un sèche-cheveux digne de ce nom est souhaitable ainsi qu'une machine à café distribuant du vrai café et non du lyophilisé

2026-10-25 • via Nuitee
N
Nick • couple • be
6
2026-10-22 • via Nuitee
F
Fanny • family_with_children • fr
9
Agréable
Pros:

L’hôtel est situé pas très loin des rues commerçantes mais reste au calme, en tout cas pour les chambres ne donnant pas sur l’axe principal

Cons:

L’hôtel pourrait être un peu friends kids
J’y suis allée avec ma fille de 7 ans. Pour aller au spa elle doit porter un peignoir d’adulte et des chaussons d’adultes, ça serait bien de prévoir des peignoirs plus petits

2026-10-21 • via Nuitee
L
LouBae • couple • fr
9
Bel endroit atypique, aéré avec piscine restaurant bar haman
Pros:

Endroit d'un ancien hospice.
La chambre attribuée lors des 2 derniers jours, merci.
Piscine hammam

Cons:

La chambre en début de séjour.

2026-10-18 • via Nuitee
E
Emmanuel • solo_traveller • fr
8
Pros:

Tres bel emplacement.
Beaux bâtiments historiques.
Chambre tres confortable

Cons:

Robinetterie de la douche cassée
Service au petit dejeuner innefficace (apeu près tout manquait, couverts, verres, assiettes...)

2026-10-15 • via Nuitee
L
Loren • solo_traveller • au
1
Don’t book here
Pros:

I did not get the luxury of staying in this property as they moved me at short notice to another hotel despite having booked and paid months in advance (3 days before arrival). The hotel I was moved to had significantly less facilities, was no longer located in a short walking distance from the conference I was attending. More importantly it split my travelling party which impacted our reservations and travel plans. Despite multiple emails stating they would refund the difference of the hotel - this never occurred. A very disappointing experience.

Cons:

Everything - terrible customer service

2026-10-15 • via Nuitee
M
Marco • solo_traveller • fr
9
Séjour de travail avec famille
Pros:

Le cadre superbe, le surclassement
Le personnel de la réception très à l'écoute

Cons:

Le petit déjeuner non réapprovisionné
Personnel du petit déjeuner qui préfère papoter entre eux plutôt que s'occuper du buffet et clients.

2026-10-15 • via Nuitee
H
helene • solo_traveller • fr
8
Pros:

Piscine

2026-10-12 • via Nuitee
J
julien • couple • us
10
Great staff, great room! Everything was perfect!
Pros:

Everything

Cons:

Nothing

2026-10-11 • via Nuitee
V
Van Bogaert • family_with_children • be
10
2026-10-11 • via Nuitee
E
Eva • couple • be
5
2026-10-10 • via Nuitee
M
martine • couple • fr
9
Pros:

J’ai beaucoup apprécié l’emplacement ,la gentillesse du personnel et plus particulièrement Alizée

2026-10-09 • via Nuitee
O
Olivier • couple • be
8
Hôtel de luxe pour un séjour au centre de Lille
Pros:

Le cadre, le confort de la chambre et le petit-déjeuner.

2026-10-07 • via Nuitee
A
Alain • couple • fr
7
super séjour, déçu par le petit déjeuner et l'absence de borne de recharge pour véhicule électrique
Pros:

chambre et massage au top

Cons:

le petit déjeuner n'est pas en adéquation avec le prix

2026-10-07 • via Nuitee