The Steamboat Grand

These are minor comments. The rooms are a little too warm sometimes, maybe because the fireplace pilot light is on all the time? We shouldn't have to run the A/C when outside temperatures are comfortable, but it is quiet. Also, the single serve coffee maker is not good for the environment, even though the pods say "compostable." Each is in a plastic wrap, there is a plastic ring on each pod, and Steamboat doesn't collect compostable materials. I think buying local coffee would be wonderful. The coffee cups and bowls are tiny. The cups should be replaced with ones that have thinner rims and that are twice the capacity.

Under construction with plastic covering the floors and some main areas closed including bar, restaurants, store. When they cleaned the rooms they just piled up the dirty towels and trash outside your door and left it there for hours - every day, not just once. Had to kick to the side or step over it. Don’t understand why as the hotel was nearly empty. Also often didn’t service room til very late in day.

Parking at $25 per night is extortionate and unjustifiable.

Old, renovations were occurring during our stay causing loud noise, closure to hotel amenities and dusty areas.

They charged us for bogus charges. My son has disabilities (autism) and we were asked to leave because of the smell of our room. This was to cover for the fact that they did not want our son at the hotel. We cooperated with their requests and thoroughly cleaned our room - showed them evidence that there was no damage to our room. They charged $850 to our credit card without discussing with us and said that they had to clean the room because of the smell (no damages were identified). We disputed the charge and our credit card company removed it.

room was worth about 150,00

Not enough restaurant choices w/in walking distance.

We did not love that the menu in the restaurant was the same menu for room service. There wasn't enough variety for meal options.

The king room was small. Other than the bed there was only a straight chair to sit on. Prior to the store opening there was coffee offered in the lobby. Once the store opened that coffee was taken away and you had to buy it. Most hotels offer coffee in their lobby all the time. Some amenities in other hotels are standard that were missing in the grand.

Upon arrival, checkin was slow, with only a couple of people in front of me.

Once in the room, it was disappointing to discover a hotel as pricey as this one still only has Direct TV with mostly only shows from the 1990s playing and a tons of commercials. A Roku box to login to one's own Netflix account seems standard with alleged lower star hotels. This hotel needs to update the TV system.

The window opened, but had no screen. There were minimal bugs, but still there should be screens.

The room did not have a "do not disturb" sign in it. I called the front desk 5 times to have one brought up,, nobody answered the phone. I made the long walk to the front desk and asked for one. The gal didn't have one on hand, said they contact housekeeping and would have one placed on my door. I went to bed, slept terribly, though it wasn't horribly uncomfortable. Woke early and was partially ready when housekeeping knocked on my door. I opened it and told housekeeping the front desk gal was supposed to get me a sign the night before. Again, housekeeping is good, she appologized and said she'd get a sign and put it on the door and immediately did. I doubt the front desk gal said anything to housekeeping.

The in-hotel "convenience" store was very inconvenient, with it closing at 3p. Making it almost impossible to actually get things when they are open. But, if you manage to get there when it's open it's decent and they made good coffee.

The bathroom lighting was too dim to properly apply makeup. The rest of the bedroom lights also were not bright enough for anyone to put makeup on in the room with only for laps or table lamps, causing the bathroom to be excessively crowded as it had slightly better lighting than the bedroom. There was also no fan in the bathroom, causing trips to the bathroom to be clearly heard by those in the bedroom.