The Steamboat Grand

Hotels
8.1 (383 reviews)
2300 Mount Werner Circle , Steamboat Springs , US
+1 (970) 871-5500
[email protected]

listing image 1
Show all photos
Paid
Children allowed

Facilities

Free WiFi
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
Garden
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Hotel facilities were fine
Parking
Elevators
Large pool with multiple hot tubs
Well-provisioned workout room
Friendly staff (in many reports)
Fantastic location for outdoor activities
Pool Bistro and on-site marketplace
EV charging station
Good two-bedroom apartment value (for that room type)
Cons:
Reported rude/unprofessional staff and refusal to accommodate a child with disabilities
Alleged bogus $850 cleaning charge (disputed and removed)
Small rooms with limited seating and furniture
Overpriced rates with high taxes and resort fees
Understaffing and frequently unanswered front desk/valet phones
Limited restaurant choices within walking distance
Repetitive room-service menu and changes to free lobby coffee

Categories

Cleanliness
6.5
Mixed reports: one guest described an odor-related incident and an unexplained cleaning charge (later disputed), though rooms were reportedly cleaned; overall cleanliness concerns lowered this score.
Service
9
Mostly positive mentions of friendly and helpful staff and guests who praised staff when available, but several service issues (understaffing, unanswered phones) and a very serious, isolated report of rude/unprofessional behavior toward a family with a disabled child — balanced to reflect generally good staff with notable negative incidents.
Location
10
Very strong: multiple guests praised the fantastic location for outdoor activities and called the location great and convenient.
Room Quality
6.5
Several guests noted small rooms, lack of seating or desk, mattress on a wooden platform and limited in-room furniture — room quality seen as below expectations for the price.
Amenities
10
Highly praised: large pool with multiple hot tubs, Pool Bistro, well-provisioned workout room, marketplace and EV charging were called out positively.
Value for Money
6.2
Negative sentiment about price: guests called rates 'absurd' given room size and amenities, and noted heavy taxes and a resort fee that reduce perceived value.
Food and Beverage
8.5
Generally positive for Pool Bistro and marketplace coffee/breakfast, but some complaints about limited restaurant choices and a repetitive room-service menu; overall solid but with limited variety.
Overall Experience
8.1
Mixed overall: strong points include location, pools and amenities and many repeat guests; however, pricing, room size and an isolated but serious service incident temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-15 03:09

Property Description

The Steamboat Grand brings a new level of service to one of America's favorite year-round ski resorts. Located at the base of the Steamboat Ski area, it features 328 guest accommodations from Studios, Deluxe King, and Double Queen hotel rooms, to 1, 2, 3, and 4-bedroom condos, and 3+ bedroom penthouses.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Oct 18, 2026 until Mon, Nov 9, 2026
Hot tub/jacuzzi is closed from 2026-11-09 until 2026-10-18
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HDN

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 6 years costs 15 USD per night.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Valet parking is available.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.1
Based on 383 reviews
Cleanliness: 6.5
Service: 9
Location: 10
Room Quality: 6.5
Amenities: 10
Value for Money: 6.2
Food and Beverage: 8.5
Overall Experience: 8.1
E
Emily • family_with_children • us
1
Very unprofessional and rude staff that refused to accomodate our special needs child.
Pros:

The hotel facilities were fine

Cons:

They charged us for bogus charges. My son has disabilities (autism) and we were asked to leave because of the smell of our room. This was to cover for the fact that they did not want our son at the hotel. We cooperated with their requests and thoroughly cleaned our room - showed them evidence that there was no damage to our room. They charged $850 to our credit card without discussing with us and said that they had to clean the room because of the smell (no damages were identified). We disputed the charge and our credit card company removed it.

2026-09-11 • via Nuitee
B
Bea • couple • us
8
2026-09-04 • via Nuitee
P
Peter • couple • us
8
Pros:

Parking

2026-09-02 • via Nuitee
J
Joseph • family_with_children • us
10
2026-08-21 • via Nuitee
A
Allan • couple • us
5
wouldnt stay there again
Pros:

elevators

Cons:

room was worth about 150,00

2026-08-16 • via Nuitee
S
shmuel • couple • il
3
לא הגיע למלון זה ולא אמליץ עליו
Pros:

לא אהבנו כלום חוסר אדיבות של הצוות

2026-08-08 • via Nuitee
A
Adam • solo_traveller • us
10
2026-08-06 • via Nuitee
A
Antonella • extended_group • us
6
2026-08-03 • via Nuitee
J
JimRHi • Friends getaway • Granite Bay, Placer County, California
4
A decent hotel, overly pricey, and with major shortcomings.
Pros:

I found the hotel decent, and the prices absurd for what you got. We were in a "King Deluxe". This was a relatively small room, barely big enough for the king bed. "Deluxe"? Really? I'd hate to be in a "Standard". The mattress was on a wooden platform, not a box spring. And there was no place to sit in the room! No chairs, No desk. Nothing. Sure, there is a balcony. But that is not very helpful in winter, or in 90+ degree heat we had in July 2026. I have stayed in thousands of hotel rooms. Never have I been in one without a place to sit. No place to relax, read, look at your laptop, etc. Ridiculous. The prices are exorbitant and that is not all. You are taxed to death on top of that -- about 22% in taxes and fees, and another 10% in the ubiquitous and ridiculous "resort fee" that hotels love to stick you with (which is also taxed). So look at that room rate -- then add 35% to get your real charge. I will say that the staff were great, top to bottom, when they were available. They were severely understaffed, which is a management issue. Front desk phone frequently went unanswered, as did valet / bell desk. Really, for $500 a night all in, I expected much more.

2026-07-26 • via Tripadvisor
J
Jonathan • couple • us
9
Great location and beautiful facilities
Pros:

Great value for the two bedroom apartment
Beautiful large pool with multiple hot tubs
Big well provisioned workout room
Friendly staff
Fantastic location for outdoor activities
EV charging station in the parking area and nearby - all pay to use.

Cons:

Not enough restaurant choices w/in walking distance.

2026-07-24 • via Nuitee
S
Swanson • family_with_children • us
9
We love staying at the Steamboat Grand and hope to be back next year.
Pros:

We loved the pool and the Pool Bistro. We also loved having the marketplace where we could get coffee and breakfast every day.

Cons:

We did not love that the menu in the restaurant was the same menu for room service. There wasn't enough variety for meal options.

2026-07-23 • via Nuitee
R
Robert • couple • us
8
2026-07-21 • via Nuitee
R
Robert • solo_traveller • us
7
Compared to other high-end hotels, we thought this one was a lower quality
Pros:

Beauty

Cons:

The king room was small. Other than the bed there was only a straight chair to sit on. Prior to the store opening there was coffee offered in the lobby. Once the store opened that coffee was taken away and you had to buy it. Most hotels offer coffee in their lobby all the time. Some amenities in other hotels are standard that were missing in the grand.

2026-07-18 • via Nuitee
A
Alyssa • solo_traveller • us
6
Antiquated but Clean
Pros:

Overall, the hotel was clean. Housekeeping does a good job.

Walls are thick enough not to hear neighbors, aside from doors slam closed, some scraping above, and utilities running, like water.

Cons:

Upon arrival, checkin was slow, with only a couple of people in front of me.

Once in the room, it was disappointing to discover a hotel as pricey as this one still only has Direct TV with mostly only shows from the 1990s playing and a tons of commercials. A Roku box to login to one's own Netflix account seems standard with alleged lower star hotels. This hotel needs to update the TV system.

The window opened, but had no screen. There were minimal bugs, but still there should be screens.

The room did not have a "do not disturb" sign in it. I called the front desk 5 times to have one brought up,, nobody answered the phone. I made the long walk to the front desk and asked for one. The gal didn't have one on hand, said they contact housekeeping and would have one placed on my door. I went to bed, slept terribly, though it wasn't horribly uncomfortable. Woke early and was partially ready when housekeeping knocked on my door. I opened it and told housekeeping the front desk gal was supposed to get me a sign the night before. Again, housekeeping is good, she appologized and said she'd get a sign and put it on the door and immediately did. I doubt the front desk gal said anything to housekeeping.

The in-hotel "convenience" store was very inconvenient, with it closing at 3p. Making it almost impossible to actually get things when they are open. But, if you manage to get there when it's open it's decent and they made good coffee.

The bathroom lighting was too dim to properly apply makeup. The rest of the bedroom lights also were not bright enough for anyone to put makeup on in the room with only for laps or table lamps, causing the bathroom to be excessively crowded as it had slightly better lighting than the bedroom. There was also no fan in the bathroom, causing trips to the bathroom to be clearly heard by those in the bedroom.

2026-07-15 • via Nuitee
J
James • extended_group • us
9
2026-07-14 • via Nuitee
R
Robert • couple • us
10
We were there for a wedding at the top of the mountain, and had a wonderful visit.
Pros:

It was a beautiful facility in a beautiful setting.

Cons:

It was a bit pricey. We would have stayed longer if it was cheaper.

2026-07-13 • via Nuitee
J
James • solo_traveller • us
10
July trip to REMEMBER
Pros:

The pool and Location!

Cons:

Loud kids at the pool.

2026-07-10 • via Nuitee
D
Darlene • family_with_children • us
8
more people need to try the restaurant! The food was excellent
Pros:

The entrance
The pool was not too bad, but on the cold side
The restaurant food was excellent

Cons:

Not sure I’d have to get some thought because it was all fine or above

2026-07-06 • via Nuitee
D
Deborah • solo_traveller • us
8
Pros:

The rooms are gorgeous with great views. You can spot wildlife from your room. It's very close to restaurants and they provide a shuttle into town.

Cons:

No one told us that mud season the entire city shuts down. 90% of the things we wanted to do were closed, including the restaurants. We were only off by a weel and would've paid more to have those amenities. Most of the staff was nice, a few people were a bit dismissive and the lines to check-in were long.

2026-07-04 • via Nuitee
D
DeCola • couple • us
9
Pros:

The room was comfortable and clean, the pool was great, and the staff was very helpful and friendly.

Cons:

We had to pay $25 a night for parking in the garage and there was no complimentary breakfast options

2026-07-01 • via Nuitee