Embassy Suites by Hilton Phoenix Scottsdale

Hotels
•
Embassy Suites Hotels
8.8 (1160 reviews)
4415 East Paradise Village Parkway , Phoenix , us
+16027655800

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great breakfast
Cons:
Cleanliness issues
Slow service at times
Night noise

Categories

Cleanliness
7.88
Some negative sentiment regarding cleanliness in the reviews.
Service
9.35
Staff friendliness and attentiveness mentioned positively.
Location
9.39
Repeated mentions of good location and amenities.
Room Quality
8.34
Room quality varied; some reports of wear and issues.
Amenities
8.87
Great pool and breakfast; however some complaints about noise.
Value for Money
8.83
Value was generally considered good for services offered.
Food and Beverage
8.38
Breakfast was positively mentioned but some issues with food service.
Overall Experience
9.35
Overall enjoyment reported despite some issues, positive general sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:00

Property Description

Luxurious All-Suite Accommodations
Experience spacious suites with private balconies overlooking Stonecreek Golf Club. Enjoy a free cooked-to-order breakfast and evening reception during your stay.

Convenient Location
Situated near Biltmore Fashion Park and attractions like the Phoenix Zoo and US Airways Center, our hotel offers easy access to the best of Phoenix and Scottsdale.

First-Class Amenities
Indulge in on-site dining at Tatum's Restaurant and Lounge, stay active at the fitness centre, and explore nearby Reach 11 Sports Complex. Book your stay at Embassy Suites by Hilton Phoenix Scottsdale for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Embassy Suites Phenix - Scottsdale is 100% nonsmokingGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 11 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1160 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.35
J
Jaicy • family_with_children • be
8
2026-07-11 • via Nuitee
A
asia • family_with_children • us
10
Overall it was an amazing stay my kids really enjoyed the breakfast along with the pool
Pros:

Very clean and welcoming

Cons:

Some staff wernt very friendly

2026-07-11 • via Nuitee
2
279ashleec • Family
4
Customer Service lacking
Pros:

First, I want to say that most of the front desk staff were friendly and welcoming. Unfortunately, that was one of the few positive parts of my stay.

Before checking in, we ordered food from the restaurant and ate there. The young woman working there was not very friendly, which wasn’t a great first impression.

Check-in went smoothly, and our room was what we had paid for. However, after returning to the hotel around 2:30 a.m., we were abruptly awakened by the fire alarm. Being startled awake by a hotel fire alarm was terrifying. Once I realized what was happening, I left the room and tried to make my way downstairs, but there was confusion about where everyone was supposed to go. After standing outside and waiting, we were eventually told it was a false alarm caused by someone smoking and that we could return to our rooms.

By then, we were completely awake and couldn’t fall back asleep until around 5:30 a.m. That made for a rough start to the next day, especially since we had planned to spend the day exploring the area.

The next morning, we went down for breakfast. The gentleman at the omelet station was unfriendly for no apparent reason, and the breakfast itself was mediocre at best.

Before leaving for the day, I spoke with the front desk about the disruption caused by the fire alarm. I was essentially told that because another guest had caused the alarm, the hotel would not be offering any compensation or gesture of goodwill. While I understand they may not have been responsible for the guest’s actions, the rest of us still experienced a major disruption to our stay. A little empathy or an effort to make things right would have gone a long way.

I left feeling frustrated, exhausted, and disappointed. Between the middle-of-the-night fire alarm, the lack of concern from management afterward, and the unfriendly service in the restaurant and at breakfast, this was not an enjoyable stay. I will not be staying at this Embassy Suites again. I hope they take guest concerns more seriously and improve both their customer service and how they handle situations like this in the future.

2026-07-06 • via Tripadvisor
H
Helene • couple • de
5
2026-07-06 • via Nuitee
A
ana • couple • us
9
Pros:

Beautiful restorant and delicious food.

Cons:

People smoking and activating smoke alarms

2026-07-06 • via Nuitee
M
Monica • couple • us
6
Excellent value but could use some new beds.
Pros:

The rooms are very spacious.

Cons:

The alarm went off in the middle of the night and it was impossible to get back to sleep not knowing if we should evacuate.

Beds were very uncomfortable.

2026-07-05 • via Nuitee
L
Léonard • solo_traveller • ch
8
2026-07-04 • via Nuitee
D
Del Grosso • solo_traveller • us
10
Pros:

Spacious suites. A little outdated and basic furniture but everything was clean.

Cons:

There was nothing actually bad just outdated draperies and the tub area. It was worth the money though.

2026-07-02 • via Nuitee
A
Alan • couple • us
10
Pros:

Excellent service

Cons:

Nothing comes to mind

2026-07-02 • via Nuitee
A
Alexandra • solo_traveller • ca
9
2026-07-01 • via Nuitee
T
Tessa • couple • us
9
Embassy suites is always my go to for hotels when I travel
Pros:

We really enjoyed the beautiful hotel, nice staff and clean!

Cons:

My only gripe was the coffee tasted like dirt 🤣

2026-06-29 • via Nuitee
B
Bruce • couple • us
10
Perfect in every way.
Pros:

This is a great hotel. The location is terrific, with beautiful surroundings. It has a wonderful breakfast buffet. The rooms are spacious.

Cons:

The parking fee is excessive. Plenty of empty parking spaces were available.

2026-06-29 • via Nuitee
K
kim • solo_traveller • us
9
Pros:

The room was nice and had small refrigerator and microwave, which is always nice. Breakfast with a view of the golf course was great.

2026-06-29 • via Nuitee
I
Ismael • couple • us
7
2026-06-29 • via Nuitee
S
Stephanie • family_with_children • us
5
Great location but yucky pool!
Pros:

Location was amazing

Cons:

Pool was dirty it smelt like a bird cage. Feathers in the pool, bird poop everywhere and the walk way around the pool was very dirty.

2026-06-26 • via Nuitee
D
David • couple • us
10
Very friendly service, clean and comfortable rooms, and good security.
Pros:

The free drinks were a nice touch.

Cons:

We weren’t told about parking fee.

2026-06-26 • via Nuitee
J
Jessika • family_with_children • us
10
Sunny Phoenix poolside. Great drink service!
Pros:

Loved the beautiful pool and lobby areas.

2026-06-25 • via Nuitee
M
Maryanne • couple • us
9
Great dinner and view
Pros:

Close to medical facilities

Cons:

Air conditioner hard to regulate for comfort during night time

2026-06-25 • via Nuitee
T
Tomi • family_with_children • us
10
Overall, we were very impressed with the property and will very likely stay again next time!
Pros:

The room size was nice. We would have appreciated 2 queens or a king, but we made 2 fulls work. The pool was great! The breakfast was amazing! And the overall feel of the hotel was very welcoming.

Cons:

We would have liked 2 queens or a king rather than 2 fulls. The carpets in the hallway on our floor were stained.

2026-06-24 • via Nuitee
M
Mary • couple • us
10
2026-06-21 • via Nuitee