FERGUS Puerto de la Cruz

Hotels
7.9 (1265 reviews)
Avda. Marques Villanueva del Prado s/n , Puerto de la Cruz , ES
+34 922 38 40 11
[email protected]

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Paid
Children allowed

Facilities

Breakfast available (surcharge)
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Good location (close to Martiánez/beach; Teide and ocean views)
Friendly, attentive staff
Cleanliness generally praised
Comfortable beds (mentioned by several guests)
Entertainment and evening shows; two pools available
Good value/price for many guests
Nice breakfast for some guests
Cons:
Food often repetitive, salty, overcooked or burnt (limited variety)
Room issues: uncomfortable extra beds, thin pillows, muffy smell, broken lights, misleading photos/views
Pools are cold / no heated pool despite claims
Parking is paid (unexpected extra cost)
Some guests reported booking/room allocation problems

Categories

Cleanliness
8.6
Generally praised (several mentions of good cleaning and comfortable beds), although isolated comments about a muffy smell in one suite and a dirty garden view.
Service
9.3
Consistently positive: multiple guests highlight attentive, friendly and helpful staff; gestures for special occasions noted.
Location
9.2
Strong positive mentions: close to Martiánez and the beach, good views of Teide and the ocean, convenient for centre and promenade.
Room Quality
6.2
Mixed-to-negative: several complaints about bed quality (uncomfortable extra beds, thin pillows), poor room smells, broken lights, and misleading photos / disappointing views.
Amenities
7.5
Good entertainment and two pools available, but repeated notes that pools are cold (no heated pool) and parking is paid/limited — amenities are adequate but with notable drawbacks.
Value for Money
7
Mixed: many guests find price reasonable for offering, but extras (paid drinks, parking), repetitive buffet and reserved sunbeds reduce perceived value.
Food and Beverage
7.2
Mixed reviews: some guests enjoyed breakfasts and found them sufficient, but several strong complaints about repetitive, overly salty or overcooked dishes and limited variety (and occasional burnt items).
Overall Experience
8.2
Overall positive stay for many visitors thanks to location and staff, tempered by room-quality and food/amenity issues; most would consider returning despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

FERGUS Puerto de la Cruz is a hotel with views of Mount Teide and the Atlantic, in the heart of northern Tenerife. Surrounded by gardens and with one pool designed by Canarian artist César Manrique, it has pools (one heated), restaurant, bar and a location a short walk from the beaches. MAGNUS offers exclusive top-floor rooms with a rooftop sundeck and jacuzzi. 301 rooms and suites with private terrace.

Important information:

Please note that the half-board rates include breakfast and dinner.
Lunch hours: From 1:00 p.m. to 3:00 p.m., every day
Dinner hours: From 18:30 p.m. to 21:00 p.m. from November to April and from 19:00 to 21:30 from May to OctoberWhen booking half board, note that drinks are not included.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 1 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    A parking garage is available.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

7.9
Based on 1265 reviews
Cleanliness: 8.6
Service: 9.3
Location: 9.2
Room Quality: 6.2
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7.2
Overall Experience: 8.2
S
Sandra del Carmen • family_with_children • es
7
Pros:

Las instalaciones

Cons:

Poca variedad de comida

2026-11-07 • via Nuitee
L
LAURA ELENA • family_with_children • es
10
2026-11-07 • via Nuitee
C
CHIARA • couple • it
10
Sempre bello ritornare
Pros:

Tutto

2026-11-06 • via Nuitee
C
Carlos Javier • solo_traveller • es
9
2026-11-06 • via Nuitee
H
Héctor • family_with_children • es
9
2026-11-05 • via Nuitee
C
Carla Sofia • family_with_children • pt
9
Pros:

Bom pequeno-almoço, com bastante variedade e opções.

2026-11-02 • via Nuitee
V
Verdera • family_with_children • es
10
2026-11-02 • via Nuitee
C
Cathaysa • family_with_children • es
10
Escapada en familia
Pros:

Nos gusto todo es la 3 vez que vamos y no tenemos nada que decir malo somos de santa cruz y cada vez que podemos ir siempre elegimos este hotel lo de hallowen espectacular 👌 recomendaríamos este hotel siempre 10de 10

Cons:

Por poner algo nos falto mas cosas entretenidas como mas espectáculos mas música sobre todo x la noche tomando tu copa

2026-11-02 • via Nuitee
C
civico caneo • extended_group • es
10
2026-11-01 • via Nuitee
D
Daniel • couple • de
6
2026-11-01 • via Nuitee
A
Alejandro • family_with_children • es
9
2026-10-31 • via Nuitee
A
aleidis • extended_group • es
10
2026-10-31 • via Nuitee
C
carmen • family_with_children • es
10
Pros:

El desayuno espectacular,y
Las camas super cómodas,y la limpieza,un 10.

2026-10-31 • via Nuitee
C
Cristina • family_with_children • es
6
Decepcionant
Cons:

Ens van donar una habitació bastant inferior al preu que haviem reservat. Fins que no ens vam queixar no ens la van cambiar. L’esmorzar era força just i repetitiu no vam poder provar ni els plàtans canaris ja que quan els treien s’acabaven amb un minut i no em tornaven a treure. No hi ha piscina climatitzada diuen que sí però les dos piscines son molt fredes.

2026-10-30 • via Nuitee
E
Estrella • couple • es
9
2026-10-29 • via Nuitee
Боровик • extended_group • ua
10
Враження залишається супер 👍
Pros:

Дуже все сподобалось, у нас були тільки сніданки, і для нас було супер достатньо…. Сніданок був смачний) Але найбільше дякую персоналу за уважність, у доньки було день народження і коли ввечері після насиченого дня ми повернулися до номеру, нас чекав приємний сюрприз🫶 щиро дякуємо) Обовʼязково повернемося до Вас)

2026-10-28 • via Nuitee
S
solarte • couple • es
7
2026-10-28 • via Nuitee
O
OLUWOLE • family_with_children • gb
9
It was a relaxing and enjoyable time with my family
Pros:

Good location, short walk to Martiánez and the beach

Cons:

We were not aware that you have to pay for parking so it was not part of our budget

2026-10-27 • via Nuitee
M
morena • family_with_children • es
7
Pros:

The location and the entertainment were great.

Cons:

The food was quite poor. Very salty and often dry, over cooked and pizzas were burnt.

2026-10-27 • via Nuitee
V
Vitor • extended_group • pt
8
Boa
Pros:

Funcionários simpáticos e limpeza

Cons:

Foram poucos dias e alimentação mesmo assim muito repetitiva…

2026-10-26 • via Nuitee