FERGUS Puerto de la Cruz

Hotels
8 (1179 reviews)
Avenida Marqués de Villanueva del Prado , Puerto de la Cruz , es
+34 922 38 40 11

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Good location
Comfortable rooms
Cons:
Food quality
Lack of amenities
Room maintenance issues

Categories

Cleanliness
8.25
The hotel is described as very clean.
Service
8.75
The staff is consistently described as friendly and accommodating.
Location
8.75
The location is mentioned to be perfect for exploring the center.
Room Quality
7.75
Rooms are comfortable, but there are mentions of issues such as outdated fittings.
Amenities
7.25
Amenities are lacking, particularly issues with the buffet and lack of maintenance.
Value for Money
8.25
Value for money is generally acceptable, though with some complaints about the food quality.
Food and Beverage
6.75
Food quality and variety had several negative mentions, impacting the dining experience.
Overall Experience
8.25
Overall pleasant experience despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Luxurious Outdoor Pools and Gardens
Hotel Puerto de la Cruz boasts 2 outdoor swimming pools surrounded by lush gardens, offering a serene and picturesque setting for relaxation.

Entertainment and Dining Options
Guests can enjoy live entertainment and music at the buffet restaurant and bar, creating a vibrant atmosphere for a memorable stay.

Convenient Shuttle Service and Nearby Attractions
With a free shuttle service to the Martianez Shopping Centre and proximity to the stunning Mount Teide National Park, Hotel Puerto de la Cruz provides easy access to both leisure and adventure.

Book your stay at Hotel Puerto de la Cruz now to experience a perfect blend of comfort and convenience.

Important information:

Please note that the half-board rates include breakfast and dinner.
Lunch hours: From 1:00 p.m. to 3:00 p.m., every day
Dinner hours: From 18:30 p.m. to 21:00 p.m. from November to April and from 19:00 to 21:30 from May to OctoberWhen booking half board, note that drinks are not included.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 1179 reviews
Cleanliness: 8.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 6.75
Overall Experience: 8.25
L
luis • couple • es
9
Pros:

La habitación superior q nos dieron

Cons:

Nada

2026-07-24 • via Nuitee
Y
Yeray • solo_traveller • es
9
2026-07-20 • via Nuitee
H
Héliot Laura • solo_traveller • fr
9
Pros:

Bel hôtel

Cons:

La salle du petit déjeuner est très très bruyante

2026-07-19 • via Nuitee
N
Naomi • couple • es
2
2026-07-18 • via Nuitee
I
Isaac • family_with_children • es
9
2026-07-17 • via Nuitee
A
aneyvis • couple • es
7
2026-07-15 • via Nuitee
D
delphine • extended_group • fr
10
Top
Pros:

L’établissement, les équipements et la gentillesse du personnel.

Cons:

La gestion des transats autour de la piscine: il ne devrait pas être possible de laisser une serviette pour réserver un transat sans rester à la piscine.

2026-07-13 • via Nuitee
J
Jessica • family_with_children • es
10
2026-07-09 • via Nuitee
H
Hernandez Gonzalez • couple • es
10
Pros:

Me encantó todo la verdad tanto las instalaciones y la comida

2026-07-09 • via Nuitee
E
Elisa • solo_traveller • es
10
Pros:

Ya lo conocía de otra vez anterior y sabía tenía un buen buffet. Como iba con mi bebé quería asegurarme que tuviera opciones, y así fue, muy variado y muy buena la comida.

2026-06-26 • via Nuitee
S
Samuel • family_with_children • es
8
2026-06-26 • via Nuitee
C
camy • solo_traveller • es
3
2026-06-24 • via Nuitee
W
Wim • couple • nl
10
2026-06-20 • via Nuitee
Y
Yunia • solo_traveller • es
1
Pros:

La habitación estaba fatal y toda la noche dormimos con un motor encendido que parecía estar en un estación de trenes aparte no se podia caminar de tanta chiquillos que había la piscina. O había sitio una experiencia fatal no lo recomiendo a nadie estuvimos solo una noche nos largamos por la mañana al siguiente dia

Cons:

La habitación fatal 245 un moyor toda la noche entendido yo fui a descansar no a coger nervios

2026-06-17 • via Nuitee
P
PAQUI ROJAS • extended_group • es
10
Pros:

habia opciones para mi que soy celiaca

Cons:

nada, todo espectacular

2026-06-15 • via Nuitee
D
Dace • family_with_children • lv
9
Lieliska viesnicas izvele
Pros:

Patika lokacija, dizains viesnicai. Atputas zonas.
Baseins Teides pakājē.(skats uz Teidi)

Cons:

Brokastis vareja but bagatigakas

2026-06-14 • via Nuitee
M
Maria Eugenia • solo_traveller • es
4
Cons:

No me gusto que pedi una habitacion con bañera de hidromasaje y cua do llegamos no tenia . Fui a recepcion para que me buscaran una habitacion y no pudieeon hacer nada . Me enviaron a otra un poco .ejor pero sin bañera. Que al final era lo que estaba buscando. Cabe destacar que los chicos de recepcion fueeon muy amables .

2026-06-13 • via Nuitee
C
camy • solo_traveller • es
6
Pros:

Vistas

Cons:

No poder usar spa
Recepción no poder seguir haciendo reservas siendo clienta

2026-06-09 • via Nuitee
T
Texenery • couple • es
7
Pros:

Los camareros de la piscina eran súper simpáticos, así como los chicos de la animación.

Cons:

Algunos camareros del bufet no hablaban de buenas maneras.

2026-06-02 • via Nuitee
P
pierre • couple • fr
9
AGREABLE
Pros:

BIEN

2026-05-30 • via Nuitee